The best customer service
Gustavo R.
Customer Reviews for Mattress & Furniture Liquidator
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great customer service and very personable associates.
Michelle S.I only dropped off the keys so really didn't have any real interaction with anyone.
Terri W.Super Easy drop off - very friendly and kind - we dropped early with no issues.
Aaron B.The inter-city distance allowed between Columbus Ohio and Wilmington NC was 732 miles however the trip, with no additional stops ended up as 886, I follow Google Maps directions avoiding toll roads. This resulted in my having to pay additional mileage which I don't think is justifiable.
Charles V.The key drop off area is confusing, even with the signs.
Emalee G.Interior floor covered in mud. Windshield too dirty to safely operate especially at night.
Nathan T.Very quick to complete return. Less than 2 minutes. Very pleased after driving rental for almost 4 hours
Richard W.Advise why there is a 75mph limit on the vehicle
Thomas G.The oil was completely bone dry. I had to put 5 quarts of oil in it. The check engine light came on 25 miles into the trip. It made a terrible squeal the entire trip. I couldn't go over 50 mph
DALTON C.The check out office was hard to locate inside and it was hot.
MARSHALL P.As I was about to walk in the door, a man walked up and said I could just leave the key in the box. I said since they were open, I would prefer to give it to someone. He then took the key and said that was it. I asked him how they know I returned the truck, and he said he didn't know, that was just the way they did it. That I was on camera, so thete was proof. Not heppy that there was no confirmation of return. Left too many doors open for conflict.
Susan C.Pick up was 10 am. The person whom was in charge of completing the transaction didn't show until 10:30 am. An assistant showed up to work at 10:10 and when entering the Store we asked her if she part of the UHaul group, she said no. 10 minutes enter by and we went inside and asked to if anyone could help us now with obtaining the UHaul and the assistant then said yes I can help you. So while getting the paperwork finalized the manger finally arrived. We final left with the truck around 10:35 am and very disappointed in the service we received in obtaining the truck.
KEVIN B.Not related to location-I reserved a 10 ft Uhaul months ago. Uhaul called me the day before to advise they didnt have any and “upgraded†me to a 15ft. I didnt need or want a 15ft truck. It didnt fit in my driveway causing me to have to return 2 days early.
Kelly D.The truck smelled like cigarettes and body odor when we picked up. We had to hop in between 3 different pickup locations before we were able to pickup. Uhaul was experiencing technical difficulties at our location so we had to wait 30 minutes before we were able to take the van. Overall not a very great experience but I do not blame this location.
JULIA H.Truck floor was sandy and there was snack trash in the truck. Clean the truck.
GREGORY A.Was charged for gas without consent.
Topeka H.The staff at the location is very friendly. Truck was clean. My only problem was booking it, it allows you to choose and be charged for extras that were not included. I asked for dolly which was not in truck and was still charged for it even though I stated dolly was not in truck. It may only be $7 but I should not be charged for what I did not have in truck to use.
SHEKITA W.Nothing great job
Charles K.The dealer did not have any handtrucks for rent at all. I didn't realize this until I arrived the morning to pick up the truck. I needed this equipment to move large pieces of furniture by myself. I didn't have many good options because I was notified earlier that the location couldn't fill the order. Additionally and principally, the fuel level of the vehicle was recorded incorrectly in the system. I pointed this out to the agent and was told that she would ensure it was fixed and that she would send me the new contract. This did not happen. When I turned the truck in I encurred a $14 + charge for fuel. I contacted the agent at the pickup location and was informed that she would have the money refunded to me. This has not happened.
Jeremy M.I scheduled my rental at 12:30 and was unable to get the key until 1:00 because the location of the truck didn't open until 1:00
William I.Put the correct truck keys in the Dropbox.
Krystal J.Dolly was not available.
CATHERINE S.Small uncomfortable, back room office. There was an extremely loud personnel on the speaker phone right next to where the transaction and etc. was taking place which made it extremely hard to hear important information that I may have need to know when dealing with said transaction and process. This location does not have ANY extra tools or utilities (ie: appliance dolly, furniture dolly, anything) that was included on the website but there was no mention of the lack of tools on the website. Had to finally go to Home Depot to find a dolly, last minute.
Jay Edward M.Used drop box. No issues
Bradley T.Quick and easy drop off.
RONALD A.