Customer Reviews for Mateo Express Shipping LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Juan was very friendly and helpful, and made our drop off a great experience!Albert L.
This place sucks. They didn't want to give me the equipment i ordered. They don't have a parking lot, I had to find street parking before I could return the van.Mateusz D.
El cliente no dejó un comentario.Long T.
El cliente no dejó un comentario.Raul V.
El cliente no dejó un comentario.Monica G.
Need a more seamless way of confirming a contract vs redoing it over the phone.David A.
El cliente no dejó un comentario.Pedro F.
Worst place to drop off any truck. No parking.Dakota H.
El cliente no dejó un comentario.Ivonne H.
El cliente no dejó un comentario.ezequiel F.
This was the first time I drove in NYC/moved in a Uhaul and it was very seamless! Loved the people who helped me out:)Macy R.
Truck was in good condition. Stood out front calling a number to talk to a guy in a nearby building because they had no storefront. I had also ordered a dozen furniture pads, and the guy came out with a small bag saying "here's what I got, you don't want the rest. They're all wet." There were 3 inside, and two had damp spots all over from some kind of detergent/cleaner that scummed up when agitated. Soaked into a bag of clothes and two boxes of books ruining half of one box.John F.
El cliente no dejó un comentario.Bridgett W.
El cliente no dejó un comentario.cesar R.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.Shawnya V.
Very easy drop Off. Great customer service! Thank you Juan!ANGELA O.
El cliente no dejó un comentario.Janira F.
Very cooperative and provide assistance very helpfulBoulos S.
They were very helpful and friendly! Made the experience easy!Tamara H.
Location not open. Had to call a number. Trucks are not near this location. My truck was over a half a mile away.Jacob H.
El cliente no dejó un comentario.Pearl L.
Best spot to rent in bushwick, love this place!Daniel G.
El cliente no dejó un comentario.Evan M.
El cliente no dejó un comentario.Awad S.
El cliente no dejó un comentario.David C.
They were FANTASTIC! I'd just left another U-Haul location that was very rude, dismissive and generally unhelpful. MATEO EXPRESS WAS EXCELLENT! They were efficient, helpful and accommodating. They even walked me through after-hours drop off process so I wouldn't have any problems after they'd closed . ¡Los recomiendo!Erik W.
They were super helpful and even allowed me to return unused boxes for cash.Thomas B.
Juan was friendly and helpful.Eusun K.
El cliente no dejó un comentario.Sandra D.
No tenÃa gasolinaGeovanny M.
El cliente no dejó un comentario.Alfonso C.
El cliente no dejó un comentario.WILFREDO R.
The best servicesZaidy P.
El cliente no dejó un comentario.Raymond S.
5 stars , great staff..very helpfulIvan C.
El cliente no dejó un comentario.JUAN P.
We rent from here all the time and they so great and so friendly and accommodating!! 5 âï¸Delaney M.
El cliente no dejó un comentario.Amanda L.
El cliente no dejó un comentario.Raul V.
Thank you for taking me last minute twice in a row. You guys helped me out a ton you will never even know it!Jasmine E.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Sylvia G.
El cliente no dejó un comentario.Miguel M.
this location has no parking lot. it's incredibly inconvenient especially when returning the vans.John R.
El cliente no dejó un comentario.Cynthia M.
El cliente no dejó un comentario.KIERAN C.
I've rented many uhauls and this is by far the worst experience I've had. This location was not a business, no one in person to speak to about the multiple problems I had, and the phone numbers they had poorly written all over the windows of the empty building that should have been the business were not in service. I was overcharged, lied to and spent my day looking for parking on the street in Brooklyn even though the return instructions said there was a â€œparking lotâ€. Will never use uhaul again.Kristin C.
Have a parking lot to park truck when returning itJOSHUALEE B.
El cliente no dejó un comentario.Alexander H.
I know the snow sucks but would have been a big help to have the ice removed beforehand. Thanks.NICHOLASALBERT S.
El cliente no dejó un comentario.Plinio M.
El cliente no dejó un comentario.itzel M.
PÃ©ssimoADRIANA REGINA P.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Sterling J.
First, you could be clearer and more prompt about issuing credit when a vehicle is returned a day early. I needed to reschedule on account of a snowstorm and was able to complete the move in about 8 hours. I checked out the vehicle at 8 AM and returned it the same day by 4:30 PM. I should be getting a partial refund.RONALD Z.
Make it clear where to park the truck in the return instructions.GREGORY M.
Return the truck was terrible horrible place no parking at all please look into getting at least some spaces at the local supermarket to make it more convenient for customersJohn H.
I've been charged 48 dollars extra i returned my equipment on time even with extra gas and I don't know why I've been charged...BYRONSPENCER R.
El cliente no dejó un comentario.Chante Monique J.
Cont we the send serviceLUIS M.
El cliente no dejó un comentario.Arianna F.
No parking lot and it didnt say anything about that so i drove around for literally hours looking for a spot If you told me no lot i would have picked a place futher away with a lot..wyatt Z.
Everything was what I Needed it to beJAREDD A.
The key was in the incorrect box. Because of waiting on hold and the key issue, we lost an hour of time with the van.Christina F.
No keys at pick up time- had to wait almost a hour after my pickup to get keys - truck was in bad condition and had no oil in the engine - I had to add three bottles of oil as the engine was dry and getting damaged- mileage was not correct in pick up and I was charged for 173 extra milesCAROLINEELIZABET H.
Hidden costs and sketchy serviceAlexander G.
El cliente no dejó un comentario.Alexander N.
I would like to thank you guys for the quick response and great service. Even if i don't have Reservation for rent disguise solving that quickly and give me what I want.MOHANNED A.
This place was completely disorganized and hard to work with. They don't know where their trucks are and had me run around in the rain looking for mine. Useless location.WYATTMALLORY B.
El cliente no dejó un comentario.Juan Manuel M.
El cliente no dejó un comentario.Adrienne R.
information given from location not accurate.ESTHER H.
the uhaul rental i received was broken & dirty upon pick up and i was charged for that. the website was not allowing me to return the car properly and i spoke with a team member via chat and was told to leave keys in drop box. i was charged an over time fee. gas was where it should have been and i also was charged for that.Andrew D.
El cliente no dejó un comentario.ANTHONY B.
I have emailed several times about outstanding charges on my account and I have not received any calls or emails. I keep getting notified that my card has an attempted charge from u-haul but these charges are incorrect. Please contact me!! I don't know what to do. 314-323-4123 firstname.lastname@example.org Thank youANNINA C.
Help with the 24/7 truck share self service experience. We got to the location 858 Wyckoff and our van was not there. After calling customer service, we found out our van was 4 blocks down the street. But then my order timed out and deleted so we had no way to get the keys and this time had to wait with customer service for an hour to be able for them to reactivate my order. Then we got the incorrect van, but it was the only u-haul van on the block we were told to go to. When we returned the truck, all the pictures of the fuel and mileage didn't match and were 'lower than what we picked up the van at' which was false. We provided the correct information, we were just given the wrong van. I will not be doing the truck share ever again, it was a bad experience.Walter V.
This location was disorganized and the people were not helpful. They never told me that I needed to respond to prompts on my smartphone (taking and submitting photos of gas and mileage), and they are trying to bill me an extra $38 for no clear reason. I have rented U-Hauls from other locations and never had problems, but I will not go back to this location.Benjamin A.
Wan was not clean had to walk 4 blocks to pick up the vehicle was asked to take pictures of miles I used and return back van same place and walk back with van key never again will I used this locationRuddy O.
Un servicio eselenteJose G.
Very messy place, the truck was 4 block down, to much going on.Alexy P.
El cliente no dejó un comentario.ALEJANDRO C.
The van was dirty it wasn't parked anywhere near the location, the whole process cut into the rental tone. U-Haul also charged me twice for my last rental.Madison D.
Staff were rude, uncommunicative, and incredibly unhelpful. Did not provide me with a contract or any documentation. I was simply handed keys and told to go find the van, which was parked a few blocks away. Van was dirty and filled with trash. They were even more rude when I returned the van, and told me I had to go park it at a random gas station three blocks away, then walk back and return the keys. Wasted my time and made an already stressful day awful. One of the worst customer service experiences I have ever had.DANIEL J.
El cliente no dejó un comentario.Akua A.
The truck was not ready on time and they ultimately gave us the wrong one. The place was disorganized and I'll equipped to handle the volume of serviceJenny S.
I LOVE THESE PEOPLE!!! I was so stressed out about my move and these wonderful people helped relieve my stress by providing me with QUALITY SERVICE!!! From Julio, to the two beautiful young ladies and even the dog was nice to me!!! And finally Laura absolutely ended my experience with the best and fast check out ever! She was kind and I will be grateful to her for helping me to end my experience with such grace. Thank you all so much! Keep up the excellent work!!!!MICHELLE NOEMI G.
Pickup experience was stressful, not enough vans for those who reserved vehicles. Terrible drop off experience, had to park 10 blocks away and then return the keys to the drop off point. This is absolutely not happening again.REBECCA MARGARET L.
It was worst experience car was dirty the receptionist is so rude. 2 young girlsYuhei N.
El cliente no dejó un comentario.Paul N.
El cliente no dejó un comentario.KRZYSZTOF P.
El cliente no dejó un comentario.RAMON B L.
Absolutely no complaints, excellent serviceWENDY R.
I returned the equipment with the key to staff on Monday and it was checked in with an additional 120 miles and 2 additional days on my bill. I spoke with Angel Diehl on customer service and she was very helpful. Looking forward to an adjusted bill...TIMOTHYDAVID S.
El cliente no dejó un comentario.SHANNON W.
El cliente no dejó un comentario.Russell J.
El cliente no dejó un comentario.Shurland C.
Please make sure that trucks are available on time.JENNIFER ANN K.