The staff facilities and equipment Mass Towing & Auto was top notch! But, The problems that were above and beyond their control Aunt caused at a corporate level along with another rental gone bad, at your East Street location in Indianapolis, again from lack of corporate support and ridiculous policies and procedure, it is with a sad heart that I will be taking My future personal and business needs related to your industry to a different provider Again, your staff, you have both locations. Not only did a great job for you in spite of the conditions they work under, they exceeded them! Sorry ladies and gentlemen, you are not the company you used to be. Maybe you like others need to go back and read the original purpose statement of your organization. My Google ratings says that I have made about 500 contributions with over 589,000 views. Sorry guys, the years will be going down dramatically!
Triplett Richard
Customer Reviews for Mass Towing & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Julio RamirezNothing at this time t that I can think of
terrion bankheadThey are awesome people 💪🏽 they go beyond for there customers
Nakita JonesVery customer friendly place. Was quick to get me in and out to on my way.
Orrin HebelCustomer service was excellent. Very helpful, knowledgeable. Love this establishment.
Linda OliverI love them 💪🏽🫶🏽 great , positive energy
Nakita JonesThe ones where verey kind they make sure I knew everything I needed before I pulled off which I'm so grateful for.
will bluesThe vehicle was is poor condition. The driver door did not fully close and the cabin was not water tight. The steering wheel, dash, door handles, and seats were soaked after a moderate rainfall. The service at location was average.
ANDREW WILSONThe owners at this location were extremely generous, nice, and helpful. I would recommend doing business with them. U-haul as a company is a whole other situation. I never received an email confirmation for my truck location and the app I was told to use did not work. Latoscha had to go in the system and correct the spelling of my name in order to receive an email confirmation. After I dropped off the truck on time, U-haul called me at 8:15 in the morning stating that I didn't drop the truck when I did. Horrible experience dealing with U-haul directly, but Latosha and her husband at the Massachusetts Avenue location made the experience tolerable.
stephanie gamblena
Barry FosterThey need more equipment for there location alit of people walked in while I was there
KIENU BURNSThe truck drove horrible I got over charged my truck rate was 29.99 but had a rental rate of 59.00 I decline the insurance I thought but $30 was still taken out and then when I was trying to return the truck and do the online return it kept saying my miles I ended with was lesser than the ones I started with so I couldnt check it back in right and they charged me the $20 for them to verify but I have pictures of me trying check it in
Adreian ElzyThe representative came out as I was unloading, helped (in the miserable weather) secure the ramps, and assured me I could just leave the rig there and leave, and he would take it from there. The next morning I had my emailed receipt and the transaction was done. Thanks!
Monty EwingAgain, this location required me to drive past two other UHaul locations nearer my destination point. It appears that pick up and drop off locations are chosen for the convenience of UHaul rather than the customer.
gerald bakerLaTosha was so amazing. This was my first time using a U-Haul and I didn’t do my reservation correctly. She took the time to explain to me what I needed to do and was so motherly and patient with giving advice on how to pack and stuff the U-Haul. I’d recommend this place to my mother!
Xybrina WilsonThey really helped me find the right rental, willing to help in anyway possible way.
Julio VazquezRefund my gas money. I put $50.00 in gas. They only refunded 28.?? Back to my account
Angela FinleyNothing
Phyllis GarrettThe customer service was outstanding I will definitely use them again in the future. Thank you so much.
Taylor TrivetteNothing really everything was great
Randall McKnightNot sure if this is a regular occurrence, but there was a dog in the lot barking at us. It then ran behind a fence. Then a man came from behind the fence with a baseball bat and was banging it. Scared my daughter and I so we dropped the key in fast and took off. Our drop off time was about 11:30 pm.
Kim WhiteSome equipment I had reserved was not available because they had been given to another customer.
Michael SullivanNo Improvement needed! Levoyd went out of his way to make sure I had a truck. Service was extremely poor at the 1430 N Illinois St, Indianapolis, IN 46202 location. Fire the baby faced fat guy that works the front!!!!!!
Bryan NeighborsA+
anothony hobsonI LOVE THIS LOCATION THE SERVICE IS ALWAYS WONDRERFUL AND THE LADY TOSHA IS EASY ON THE EYE THANK YOU HONEY FOR ALWAY TAKING CARE OF MY RENTAL NEEDS
levoyd gordonCustomer service is always wonderful
levoyd gordonThe owners are a lovely couple who had really helped me out when UHaul had double booked my reservation. I could not have moved without them.
DEVENY RHEMThank you for your kindness and help
Lorenzo WhiteGreat People and very helpful!!
Matt Rowleywhen i first arrived, they gave me the wrong vehicle, shorter than my reservation. I went back and requested the correct vehicle, which they had to pull around and was covered in ice. i scraped it, then once inside realized the gas tank was near empty. I called the location, they ensured me that it would not be charged if I returned it at the same level. I went 22 miles total during my time, paid for 3 gallons of gas which is more than enough for the miles driven, and was charged $97 for the tank to be filled and an additional $30 filling fee. I have yet to be refunded and it's been 2 weeks later. What a disaster of an experience. The location was awful and I have yet to hear from customer support. Not sure who to blame here, but will not be using UHaul again.
Rachel BrandenburgThey made it easy to pick up and drop off,the guy was very attentive and help my rearrangements on rental contract go smoothly. Trailer was ready to load when I arrived and saved lots of time .
danale coxNot a lot of signage out front. Barely found it. The person at the desk was very kind, but very slow. No real typing skills. Took a long time. I did not get a contract until after the transaction was complete. Got charged for gas. Was not pleased.
rhonda blumeThe staff are super kind and easy to communicate with, but the location is not clean. Nor is it telling of a Uhaul. It’s a bit misleading.
Joseph JonesNothing very friendly location
levoyd gordonGreat people. New state of the art truck and they go out of there way to help you. Will definitely use that location again!
Steven TaylorVery professional and quick. They replaced the electrical jumper and show me how to reduce the chains from hanging on the ground. Great people.
CHANNING KEARNEYFriendly and courteous service. Will reserve from this location in the future.
Markesa CarsonQuick and helpful definitely recommend
Demarkus YoungTasha and the staff at this location are phenomenal. Tasha was really flexible with me, and created a great customer service experience. I was so grateful for our conversation, it was nice to know that we had someone with Tasha’s wisdom guiding us through the rental. I would recommend this location to anyone looking for a fast, effective rental experience. I felt like we were in great hands with Tasha start to finish. All my questions were answered and I felt like we had the know how to use the truck and equipment. Glowing review of this location! We will be back for services here in the future!
HARRISON BOVACustomer service was great. Very friendly staff.
Kris HurstFriendly professional effectively communicated
Twana TurnerThis location is a great place to rent from. The staff was excellent.
Leigh JonesWas in a bad location
LISA PURLEEWorst experience ever. The 10 foot truck that I reserved wasn’t available. The 9 foot cargo van that UHaul gave me was broken. The bumper was hanging off. I have pictures, please contact me 317-289-2032
Carla BrownFriendly and competent. Would use again.
TOM MARTINGreat people to deal with.
RYAN DICKIEVery efficient and professional
Ralph BlackHow great to find a 24 hr UHaul Center available here in Indy. Very impressed with the 2 owners(couple), very friendly, personable, and they knew the UHaul lingo to make the rental work smoothly.
Steve HannaI ONLY USE THIS LOCATION BECAUSE THEY ARE SUPER NICE AND FRIENDLY ,THEY ALWAYS GO BEHIND TO MAKE SURE THAT I HAVE EVERYTHING I NEED ,WHAT A FUN PLACE TO EVEN PICK UP A TRUCK , THANK YOU SO MUCH MASS TOWING AND AUTO I WAS ABLE TO PICK UP MY TRUCK AND WHILE I WAS GONE THEY PUT NEW BRAKES ON MY CAR AND A TUNE UPTWO BIRDS WITH ONE STONE .FAIR PRICE TOO .CUSTOMER IN ME FOR LIFE.
KIENU BURNSYou should advertise this location. I had no idea that there was a 24 hour location to use. The lady was friendly and fast.
Zachary WrightI was over charged stayed the truck was dirty it was. It very unhappy the people couldn’t give a valid explanation as to why I was charge more more upon pick uo
Phylleshia HollinsThe front desk lady was so polite and helpful
Kyrston WrightThe woman who greeted us and gave us the keys was wonderful. She was very easy to work with and helped streamline the entire process. The woman who helped me on the phone the day before was much the same, wonderful customer service that made this stressful process a lot more palatable.
Audrey MixGet more help on your Phone line , my wait time was crazy . Maybe because it was Friday, but when they finally answered they where very Professional
JEFFREY BOHLSENvery nice location owners are a loving couple i will return.
roma smirnovExcellent customer service by the owner and her husband. They were very knowledgeable and helpful. They did not hesitate to answer any questions I had. Wonderful people.
penny hilderbrandtVery friendly atmosphere knowledgeable and would recommend other to this location. Equipment very clean and ready for work. Thank you
LARRY GHOLSTONWhy do you keep emailing me? I have never used UHaul, I don't even live in the US, so sending me a link to complete this irrelevant survey demonstrates a massive data breach on your part.
Roger WintersLatosha is INCREDIBLE. She was the kindest Uhaul employee I have ever spoken to. Uhaul changed my pick up location the day before the reservation to a location that would not be open early enough for me to pick up the truck on time. I spoke to Latosha about this issue and she went to that Uhaul location the evening before and moved the truck to her location for me, allowing me to continue as planned. Not only that, but she also made sure the truck had a full tank, which was very convenient. I would go back to her location over anywhere else, she will take wonderful care of you.
Sabrina Kroger