Customer Reviews for Mass Towing & Auto
(U-Haul Neighborhood Dealer)

72 comentarios

5820 Massachusetts Ave   Indianapolis, IN 46218

(317) 489-6130

Horario

  • Mon–Sun
    6 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 489-6130

5820 Massachusetts Ave
Indianapolis, IN 46218

Servicios en esta ubicación:

Horario

  • Mon–Sun
    6 a. m. - 9 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Refund my gas money. I put $50.00 in gas. They only refunded 28.?? Back to my account

Angela F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra W. 
Clasificación:
5.0

Nada

Phyllis G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miriam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravenn W. 
Clasificación:
5.0

The customer service was outstanding I will definitely use them again in the future. Thank you so much.

Taylor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIANA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

Nothing really everything was great

Randall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed G. 
Clasificación:
2.0

Not sure if this is a regular occurrence, but there was a dog in the lot barking at us. It then ran behind a fence. Then a man came from behind the fence with a baseball bat and was banging it. Scared my daughter and I so we dropped the key in fast and took off. Our drop off time was about 11:30 pm.

Kim W. 
Clasificación:
4.0

Some equipment I had reserved was not available because they had been given to another customer.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adekunle I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
5.0

No Improvement needed! Levoyd went out of his way to make sure I had a truck. Service was extremely poor at the 1430 N Illinois St, Indianapolis, IN 46202 location. Fire the baby faced fat guy that works the front!!!!!!

Bryan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harley Ciara M. 
Clasificación:
5.0

A+

anothony H. 
Clasificación:
5.0

I LOVE THIS LOCATION THE SERVICE IS ALWAYS WONDRERFUL AND THE LADY TOSHA IS EASY ON THE EYE THANK YOU HONEY FOR ALWAY TAKING CARE OF MY RENTAL NEEDS

levoyd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keshar M. 
Clasificación:
5.0

Customer service is always wonderful

levoyd G. 
Clasificación:
5.0

The owners are a lovely couple who had really helped me out when UHaul had double booked my reservation. I could not have moved without them.

DEVENY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb B. 
Clasificación:
5.0

Thank you for your kindness and help

Lorenzo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Great People and very helpful!!

Matt R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
1.0

when i first arrived, they gave me the wrong vehicle, shorter than my reservation. I went back and requested the correct vehicle, which they had to pull around and was covered in ice. i scraped it, then once inside realized the gas tank was near empty. I called the location, they ensured me that it would not be charged if I returned it at the same level. I went 22 miles total during my time, paid for 3 gallons of gas which is more than enough for the miles driven, and was charged $97 for the tank to be filled and an additional $30 filling fee. I have yet to be refunded and it's been 2 weeks later. What a disaster of an experience. The location was awful and I have yet to hear from customer support. Not sure who to blame here, but will not be using UHaul again.

Rachel B. 
Clasificación:
5.0

They made it easy to pick up and drop off,the guy was very attentive and help my rearrangements on rental contract go smoothly. Trailer was ready to load when I arrived and saved lots of time .

danale C. 
Clasificación:
3.0

Not a lot of signage out front. Barely found it. The person at the desk was very kind, but very slow. No real typing skills. Took a long time. I did not get a contract until after the transaction was complete. Got charged for gas. Was not pleased.

rhonda B. 
Clasificación:
2.0

The staff are super kind and easy to communicate with, but the location is not clean. Nor is it telling of a Uhaul. It's a bit misleading.

Joseph J. 
Clasificación:
5.0

Nothing very friendly location

levoyd G. 
Clasificación:
5.0

Great people. New state of the art truck and they go out of there way to help you. Will definitely use that location again!

Steven T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Channelle P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damarcus A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shana W. 
Clasificación:
5.0

Very professional and quick. They replaced the electrical jumper and show me how to reduce the chains from hanging on the ground. Great people.

CHANNING K. 
Clasificación:
5.0

Friendly and courteous service. Will reserve from this location in the future.

Markesa C. 
Clasificación:
5.0

Quick and helpful definitely recommend

Demarkus Y. 
Clasificación:
5.0

Tasha and the staff at this location are phenomenal. Tasha was really flexible with me, and created a great customer service experience. I was so grateful for our conversation, it was nice to know that we had someone with Tasha's wisdom guiding us through the rental. I would recommend this location to anyone looking for a fast, effective rental experience. I felt like we were in great hands with Tasha start to finish. All my questions were answered and I felt like we had the know how to use the truck and equipment. Glowing review of this location! We will be back for services here in the future!

HARRISON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teht A. 
Clasificación:
3.0

Customer service was great. Very friendly staff.

Kris H. 
Clasificación:
5.0

Friendly professional effectively communicated

Twana T. 
Clasificación:
5.0

This location is a great place to rent from. The staff was excellent.

Leigh J. 
Clasificación:
3.0

Was in a bad location

LISA P. 
Clasificación:
1.0

Worst experience ever. The 10 foot truck that I reserved wasn't available. The 9 foot cargo van that UHaul gave me was broken. The bumper was hanging off. I have pictures, please contact me 317-289-2032

Carla B. 
Clasificación:
5.0

Friendly and competent. Would use again.

TOM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily D. 
Clasificación:
5.0

Great people to deal with.

RYAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSIE M. 
Clasificación:
5.0

Very efficient and professional

Ralph B. 
Clasificación:
5.0

How great to find a 24 hr UHaul Center available here in Indy. Very impressed with the 2 owners(couple), very friendly, personable, and they knew the UHaul lingo to make the rental work smoothly.

Steve H. 
Clasificación:
5.0

I ONLY USE THIS LOCATION BECAUSE THEY ARE SUPER NICE AND FRIENDLY ,THEY ALWAYS GO BEHIND TO MAKE SURE THAT I HAVE EVERYTHING I NEED ,WHAT A FUN PLACE TO EVEN PICK UP A TRUCK , THANK YOU SO MUCH MASS TOWING AND AUTO I WAS ABLE TO PICK UP MY TRUCK AND WHILE I WAS GONE THEY PUT NEW BRAKES ON MY CAR AND A TUNE UPTWO BIRDS WITH ONE STONE .FAIR PRICE TOO .CUSTOMER IN ME FOR LIFE.

KIENU B. 
Clasificación:
5.0

You should advertise this location. I had no idea that there was a 24 hour location to use. The lady was friendly and fast.

Zachary W. 
Clasificación:
1.0

I was over charged stayed the truck was dirty it was. It very unhappy the people couldn't give a valid explanation as to why I was charge more more upon pick uo

Phylleshia H. 
Clasificación:
5.0

The front desk lady was so polite and helpful

Kyrston W. 
Clasificación:
5.0

The woman who greeted us and gave us the keys was wonderful. She was very easy to work with and helped streamline the entire process. The woman who helped me on the phone the day before was much the same, wonderful customer service that made this stressful process a lot more palatable.

Audrey M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Imants T. 
Clasificación:
4.0

Get more help on your Phone line , my wait time was crazy . Maybe because it was Friday, but when they finally answered they where very Professional

JEFFREY B. 
Clasificación:
5.0

very nice location owners are a loving couple i will return.

roma S. 
Clasificación:
5.0

Excellent customer service by the owner and her husband. They were very knowledgeable and helpful. They did not hesitate to answer any questions I had. Wonderful people.

penny H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique S. 
Clasificación:
5.0

Very friendly atmosphere knowledgeable and would recommend other to this location. Equipment very clean and ready for work. Gracias

LARRY G. 
Clasificación:
1.0

Why do you keep emailing me? I have never used UHaul, I don't even live in the US, so sending me a link to complete this irrelevant survey demonstrates a massive data breach on your part.

Roger W. 
Clasificación:
5.0

Latosha is INCREDIBLE. She was the kindest Uhaul employee I have ever spoken to. Uhaul changed my pick up location the day before the reservation to a location that would not be open early enough for me to pick up the truck on time. I spoke to Latosha about this issue and she went to that Uhaul location the evening before and moved the truck to her location for me, allowing me to continue as planned. Not only that, but she also made sure the truck had a full tank, which was very convenient. I would go back to her location over anywhere else, she will take wonderful care of you.

Sabrina K. 
Clasificación:
5.0

They were great!

Stephen S. 
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