Always rent from same location, great jobJeffrey R.
Customer Reviews for Maryland Ave Auto Service LLC
(Distribuidor de U-Haul del vecindario)
Cumberland, MD 21502
(Off Of I-68)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- 7/9/2022 - 7/19/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Extraordinario servicio al clienteHelen W.
They were wonderful and very efficient to work with!!!! I would recommend them to anyone who needed a Uhaul service vehicle. Many thanks to Mr, Grubb and Pam!!!!!!!!Lisa C.
Fire every one of the idiots who designed your mobile app! It is not ready for prime time! It took four freaking hours, I say again, hours to finally get the stupid code to access the key to the truck I reserved. It took not one, not two, but three customer service reps to work around that stupid system you conned me into using. First, when calling to advise that the app does not work, I am advised that I have a 5-10 minute wait, but that I can request a call-back without losing my place in the queue, and when I select that option, I am told to expect a call back in 30 to 50 minutes! When I finally did get called back, I was told to hold for a customer service representative and then remained on hold for 50 minutes more! When I finally was connected to the very helpful, but ultimately powerless Kaitlyn, and was coached through using the website, not the mobile app, your website continually crashed, and when it wasn't crashing, your system was crashing. Your supervisors should also be fired for unwillingness to take any initiative at all to assist a customer in distress. The software you use cannot recognize the photo on a duly issued drivers license from the State of Maryland, even though it is the exact same document on file in your system. Finally, my partner called to try to reserve another vehicle at an open location, and THAT representative was able to manually override your idiot app and get us approved. Then, miracle of miracles, the app finally announced that everything was approved and that we were good to go ... except it STILL would not provide the needed code to retrieve the key from the lockbox! Only then, after two and a half hours of telling us she could not provide the code, did Kaitlyn verbally communicate the right code! NEVER AGAIN!!!! I believe I am owed a refund for all the trouble U-Haul has caused me, but do not believe you will ever make good on your false advertisements. So, I will be sure to always tell people to avoid your pathetic mobile app like the plague.JOSEPH S.
El cliente no dejó un comentario.Bonnie H.
El cliente no dejó un comentario.Dennis T.
El cliente no dejó un comentario.Ryan J.
Everything was perfect! Extremely nice and helpfulBrook O.
El cliente no dejó un comentario.BRIAN D.
El cliente no dejó un comentario.SARAH T.
I had rented from another place 6 mo ago, had horrible experience. Wish I had come here first. This rental location was wonderful and very helpful. If I ever have to rent again, it will always definitely be this place.JANEL W.
El cliente no dejó un comentario.ROBERT ALLEN III C.
Great serviceFLOYD J.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Jayne P.
El cliente no dejó un comentario.Debra D.
El cliente no dejó un comentario.RONALD S.
El cliente no dejó un comentario.JEANNA C.
El cliente no dejó un comentario.DON K.
El cliente no dejó un comentario.BETSY K.
Easy pickup and return and they took cash which is awesomeMARIA R.
El cliente no dejó un comentario.Connie E.
Very friendly staff helped with all my needs would definitely recommend to family and friendsDANIEL M.
The best U haul company in Cumberland, MD. Best service in a friendly atmosphere.JAMES N.
El cliente no dejó un comentario.Lydia G.
No improvement needed. Excellent service.James N.
El cliente no dejó un comentario.JAMES N.
El cliente no dejó un comentario.DONALDLEE W.
El cliente no dejó un comentario.MICHAEL O.
El cliente no dejó un comentario.JOHN D.
Absolutely no complaints. The folks at Maryland Ave Auto Service provide excellent service. I knew that getting my U-haul truck from them would ensure that I was traveling cross-country in a vehicle that was ready for the long haul.Rebecca V.
El cliente no dejó un comentario.SARAH T.
Even though the location was very busy with there normal business, they were very friendly, knowledgeable, and were very helpful, beyond what you would expect. Enjoyable experience.Gary M.
El cliente no dejó un comentario.paul M.
They were very friendly and helpful.THOMAS Z.
The staff was friendly and helpful. She took time to answer my questions, and thoroughly explained everything.William F.
El cliente no dejó un comentario.Jazzmen W.
Friendly, courteous and very helpful staff.STEPHEN K.
El cliente no dejó un comentario.Douglas W.
El cliente no dejó un comentario.Christopher M.
Located in poor neighborhoodPhilip C.
the windshield was dirty and the windshield washer fluid was empty. The after hours website was unresponsive and required a lot of human intervention. The entire after hours pickup process took me about two hours. This was not the fault of the location - rather the Uhaul website unresponsiveness was the issueDaniel F.
El cliente no dejó un comentario.jill D.
The woman (I didn't get her name) working at the location on 5/18 at 2:30pm was amazing. Very helpful and friendly.Olen D.
Did not interact with the return store staff.Michael P.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.JENNIFER B.
Apologies for being late my Mother passed away this morning & had to b thereTina L.
Nice people who offer excellent customer service!BRIAN W.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.Mark G.
Professional staff, very friendly, and helpfulJeffrie H.
El cliente no dejó un comentario.MATTHEW ADAM T.
Pam is an excellent representative for uhaul and I have a great experience each and every time I need a uhaulSHELLY K.
El cliente no dejó un comentario.RAGNEEL B.
Pickup was great. They went over the equipment pre-pickup and hooked it up to my truck. We did a cross country trip with no issues at all.Mark B.
nothing they were excellentLeonard C.
Fantastic customer service. Very nice and polite. Will go to this location again. No problems at all. Highly recommend.robert alan J.
Everything Was great!Isaac C.
Myself and other family have rented from this location. ALWAYS best service and extremely friendly. Wouldn't go any where else.Jamie B.
Hello! Our overall experience was pleasant but when we picked up the U haul there was dog hair in the seat and sticky soda dried in the cup holder.EMILY E.
El cliente no dejó un comentario.William D.
Efficient and friendly service!Bradley H.
El cliente no dejó un comentario.Brandi B.
The trailer was ready, he helped hook it up and it worked fine. No problems or complaints. I would recommend to anyone who needs to haul a vehicle.Misty J.
EXCELLENT SERVICE AND PROFESSIONAL REPRESENTATIVE THANK YOU 😊ROGER K.
Everyone went out of Their way to help us when we ran into major problems with our move . They could not have been kinder or nicer . It was much appreciated on an already difficult day â¤ï¸Barbara C.
El cliente no dejó un comentario.WILLIAM A.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.john C.
Excellent customer service and they had a variety of equipment.john T.
El cliente no dejó un comentario.Madie M.
El cliente no dejó un comentario.Owen R.
Very nice, friendly people and very helpful. This cart rental was priced fairly and it was so convenient to rent it to haul my yard tractor to the repair shop, instead of bothering my dad-who lives a hour away-and it saved 2 hours on the road. I recommend this business to anyone who needs to rent a cart/truck etc for transporting your things safely. We will be a returning customer, I hope you consider this business.Charles S.
It was a good time . rented a uhaul truck for the first time.Connie E.
El cliente no dejó un comentario.Justina G.
El cliente no dejó un comentario.Sherree H.
These folks were great, no need for improvement.Mark G.
El cliente no dejó un comentario.Kelly M.
Was supposed to pick up Truck in Bedford Pa. Got a call the night before that there was no truck available. The auto pick up did not work on arrival. Service center was closed. Thankfully the owner randomly showed up and helped us get the keys.Jake O.
Well respected and cheerful service.Kabir A.
El cliente no dejó un comentario.Tom R.
El cliente no dejó un comentario.Tom R.
El cliente no dejó un comentario.REBECCA M.
El cliente no dejó un comentario.BRYAN M.
El cliente no dejó un comentario.Jaroslav C.
Servicio al cliente de excelencia. Went well beyond what is expected. Extremely helpful with equipment inspection and set-up. Resolved a scheduling problem created by U-Haul national by locating and retrieving a trailer that was 30 miles away. He did not have to do this.Martin N.
El cliente no dejó un comentario.Stuart S.
El cliente no dejó un comentario.Ashley Nicole C.
El cliente no dejó un comentario.Scot T.
Owner was super helpfulAndrea K.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Thomas E.
Never used this location before. I will now.Jeffery W.
El cliente no dejó un comentario.GeorgeWilliam M.
Very wonderful and pleasant workers!!Billie G.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.BRITTANY virgini W.
El cliente no dejó un comentario.Leonard M.