the online experience and ability to extend my contract didn't work and I was charged an additional dayTodd A.
Customer Reviews for Marvs Consignment
(Distribuidor de U-Haul del vecindario)
Somerset, WI 54025
(W Of Somerset)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very easy for us to pick up and return. We would definitely rent there again.Susan Y.
Guys at Marvs were great.Deb B.
The employees at Marv's we're very friendly and helpful. I highly recommended Marv's if you need a U-Haul.Stephanie M.
El cliente no dejó un comentario.Dave D.
El cliente no dejó un comentario.Kenneth T.
El cliente no dejó un comentario.Dan C.
The staff was very courteous and professional. The only disappointment was the truck did not have cruise control, which I specifically asked for.Brian D.
El cliente no dejó un comentario.Jack C.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.Taylor B.
Great friendly service!Patrick M.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Jeffrey G.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Ronald G.
No suggestions for improvements. My experience at Marv's, start to finish, was great. I worked with Steve who was friendly, efficient and informative!Brenda B.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Benjamin P.
El cliente no dejó un comentario.Crystal C.
El cliente no dejó un comentario.Gary L.
El cliente no dejó un comentario.Dennis M.
The truck reeked of smoke and there appears to have been ashes on the seat. The service was fine overall.Adam D.
El cliente no dejó un comentario.Fred E.
El cliente no dejó un comentario.CHRISTOPHER C.
The 26 ft. truck we rented only got 6.8 MPG. The driver's side manual window roller handle knob would come off when you rolled down the window. There was a major air leak around the driver's side door where I had to stop and buy weather-stripping to apply or else I would have gone nuts driving it like that for 3 days from Minnesota to Arizona. Also, the check engine icon light would come on occasionally. And, the power steering only worked well if the gas pedal was being used.Phil A.
Cell service is spotty at that location which makes returning the truck online a nightmare.Dave B.
I drove 35 miles to get the trailer......when I got home i noticed a bald spot on the tire...so calling place back they asked me to come back.upon returning they did put 2 new tires on..that was wonderful.i would like to see possibly a little money back for this.Julie L.
El cliente no dejó un comentario.Gary D.
El cliente no dejó un comentario.Kristine J.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Marcy R.
Drop off was a breeze. A gentleman met me outside and directed me as to where to drop the trailer. Simple and easy!!Michael F.
El cliente no dejó un comentario.Leamarie D.
Your website allowed me to reserve at my closest location but switched me to another. Your customer service rep said I could drop off at the closer site at no extra charge. When I picked up the trailer the cost had doubled. I'll think twice before using uhaul again. What saved you was the excellent service Marks provided.Kathleen M.
El cliente no dejó un comentario.John Y.
El cliente no dejó un comentario.Beth E.
El cliente no dejó un comentario.Nick H.
Hard to navigate lot. Lot is mud/gravel combination and the inside of the cargo bay had dried mud footprints throughout. Staffing is minimal and it took about 30 minutes to pick up the truck once we were on-site.Josef H.
El cliente no dejó un comentario.Paul C.
Excellent customer service at Marvs Consignment The staff is very efficient and friendly. I the motorcycle trailer worked out perfectly. Drop off was a breeze.Andrew B.
Make sure there's more gas in trucksAundrea S.
El cliente no dejó un comentario.Alex L.
El cliente no dejó un comentario.sealvatore C.
Was one of the best experiences in dealing with Marv. Very cordial and listened to concerns about vehicle problems.Cynthia S.
El cliente no dejó un comentario.Ravae A.
El cliente no dejó un comentario.Susan P.
Great people. Just a lot of equipment parked there! Wow! Glad I did not have to drop off here although the sign does say leave it in the ditch if you drop off. That makes it easy I suppose. He forgot to give me my moving blankets. I just decided to let that go and decided I was not going to go back and get them.DeAnn or Joe H.
Marv's did not have Uhaul sign's up .. very hard to find place to return trailer..gps took to residential area .. need more signs for locationCharlene O.
El cliente no dejó un comentario.Jan G.
Pretty Crazy Place.Paul G.
I was happy with the customer service I received, it was friendly and without delay. I will definitely rent from them again.David S.
The location was perfect for me as I was dropping off the contents nearby. The location was not dirty, but it was very crowded due to it being a trailer sales business quite packed with trailers and there was a great deal of snow. The staff that checked me in was terrific.LARS L.
El cliente no dejó un comentario.Nathaniel H.
El cliente no dejó un comentario.Heather K.
El cliente no dejó un comentario.Julie B.
Fantastic. I showed up after hours and they took excellent care of me.Christopher H.
Everyone at Marv's in Somerset is so knowledgeable and quick with assistance. Safety is always mentioned and they are all so friendly. We have rented there before and will again in the future.DANIEL S.
El cliente no dejó un comentario.MARY L.
I had to clean out leaves and sand before I put my things in.Thomas K.
Make sure the lights on the trailers are working before a customer picks up the trailer. This one had been sitting for awhile (buried on the lot) so pulling it out prior to the scheduled time might have been nice too. The personnel on site were thankfully able to manage fixing the electrical issues with the trailer within about 15 minutes.Jennifer R.
El cliente no dejó un comentario.Roger N.
Friendly and very courteous service. Customer oriented. Will definitely rent from there again when needed.DARYL W.
My pickup location was moved about 12-15 miles from where requested, which wasn't ideal for day before a move, but workable. Truck was clean but in mediocre condition.Daniel A.
We requested a different location for pickup. We had used them for 2 previous moves and knew they were very helpful in loading the car but uhaul assigned us to the alternate place and would not let us change. They were OK but not what we preferred.Diane D.
Great to work with. They were professional, very pleasant and above all knew we were coming. They didn't treat us as if we were just a number but rather as a person needed to use the services they provide.pam U.
My experiences with Uhaul in the past have been absolutely horrible and that is usually because I have rented from places that were strictly Uhaul centers. This was an auto shop that does Uhaul on the side and the way they handle customer service is way better than any other Uhaul service centers I have had the unfortunate circumstance to deal with in the past. I actually prefer to use Penske because how horrible your company is but unfortunately they don't have a presence where I live now. If you would like to improve your service, take notes from these companies because that contract with you. These companies do a much better job than most strictly Uhaul centers. I would also like to say that the online reservation system totally sucks. I made a reservation for a location that was close to me and when I made it the website made no indication that the center was changed on me. The center that the reservation was actually made for was a location almost 10 miles away from me and I didn't realize this until I clicked on the link in the confirmation email that was sent to me. So yeah... Uhaul's customer service really sucks but the auto service center that handled this for Uhaul as a contractor did a really great job, you guys can learn a lot from auto shops like the one I just worked with.Randy B.
El cliente no dejó un comentario.Erin M.
The gentleman who received my vehicle didn't know what to do about finishing the transaction and the guy who was the person who did U-Haul is not available. Dropped off my vehicle at 9:30 in the morning and get a receipt for an extra day charge to because they said I dropped it off at 4:30. There's also not much room for maneuverability at the locationEric S.
The right turn signal light did not work (discovered later) and the inside had not been swept out. No blankets were available, and no furniture dollies available. I do understand these things must be ordered in advance at smaller locations.David P.
El cliente no dejó un comentario.Terry H.
The employees were absolutely wonderful! I couldn't have asked for a better experience with renting my first piece of equipment from U-Haul.Alisa S.
Trailer i rented was in good condition with the exception of the tire that blew out on me. The response time to get it fixed was ungodly terrible 4 hours on the side of the road, this put my whole day 4 hours behind. Would think if you rent a trailer that it would at least come with a spare.... not very happy at all.. i sure hope i will be compensated for my troubles...Fred M.
El cliente no dejó un comentario.Patti L.
The first location I would rate rate poor As he never gave me the info as I wanted to pickup at his store and ended up going 15 miles away. The 2nd place was ok and answered questions.Richard S.
El cliente no dejó un comentario.Allen G.
Overly crowded with old cars and trailers with little room to pull in and maneuver.david V.
Awesome employeesAllen G.
Excellent help in getting me hooked up and on my way. Vert concerned about safety and extremely effective it showing me how to load and tie down the vehicle i was hauling.Charles B.
El cliente no dejó un comentario.STEVEN G.
You can let them know if you are going to switch their pickup location. I had to backtrack a half-hour to pick up the trailer, because I wasn't informed of the change. I wasted an hour on a day I didn't have time to waste.JEREMY L.
I arranged my rental with Valley Pools in Hudson, WI. At no time during the paperwork did they explain the rental process including the trailer might be supplied from another UHaul agent? This left me very confused at the time I called about picking up the trailer. Further, Valley Pool did not clarify the process at that time leaving me very upset. This aspect of customer service is worse than poor thus lowering my perspective of UHaul.MIKE W.
very friendly and had trailer ready to go. GREAT JOB!!!!!David F.
El cliente no dejó un comentario.STEVE M.
all good will rent from marv's again for the future!MIKE T.
The rep I worked with was polite and very helpful.Peggy W.
We rent every year for 5 days. Marv has been great to us. May not be the cleanest but the people are great and so easy to work with. Earlier this year I needed to rent a trailer and you sent way way north of my home and Marv's was able to help me out then. I enjoy working with them.new richmond S.
El cliente no dejó un comentario.robert N.
El cliente no dejó un comentario.CRAIG H.
Great customer service!!! Thank You!RICK H.
El cliente no dejó un comentario.JENNY B.
El cliente no dejó un comentario.LORREN A.
The person who checked me in (Mike) was very pleasant. He questioned why my reservation was from 8-12. When I explained that was the only option when I made the reservation online, he asked if I would need the truck longer. Yes. I really would not be able to move everything in 4 hours. I was hoping I could extend the time. He told me I could bring the truck back by 3 or I could bring it back the next day (24 hours). I was pleased. He told me it was a "newer" truck and that I should have no problems. He did point out the a windshield wiper was missing and that the driver's side floor was muddy. Because there was no rain forecast, I was okay with no wiper. The floor was very muddy, but I was okay with that. The driver's side arm rest was broken completely off; I wasn't sure how to close the door at first. I had to place my fingers inside the window well to pull the door closed. At 11:30 Mike called me to tell me I had to bring the truck back. He explained that he was unaware that the truck was reserved for the rest of the day by another party. The problem for me was that I was only half moved. If I had known I had to bring the truck back by noon (as per online reservation), I would NOT have taken the truck. I would have gone down the road to the other U-Haul dealer and gotten a truck for the full day. SO, I had to race to unload what was in the truck and get it back to Marv's Consignment. I was upset. I was only half moved. When I voiced that I was upset with the mix up, Marv (the owner) turned around from his desk in the office and was very rude to me. He did not know the full extent of the mishap, but he told me that he had been in business since 1995. Well, if this is how he treats his customers (no apology for the mishap), I don't know why anyone would give him business. Mike, the employee who had done the paperwork for me, was very apologetic. But he had trouble printing out the receipt, so I had to wait another half hour while that glitch was fixed. He then handed me a receipt from some other customer. I left VERY UPSET. I have used U-Haul many times to move and this is the first time I have not been totally satisfied. I'm very upset that Marv was rude to me and made no attempt to get me a truck for the day. He suggested that the "next time you use U-Haul..." I be aware of the reservation policy. I WILL NEVER USE U-HAUL AGAIN IF THIS IS HOW THE DEALERS TREAT THEIR CUSTOMERS. I remain half moved. I am a school teacher. I don't have tons of money to rent a truck again. This has been a terrible experience.Laurelei C.
El cliente no dejó un comentario.PEGGY A.
El cliente no dejó un comentario.randy M.
They were very accomadating after we found out the location in new richmond no longer exists.ASHLEY S.