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Salvatore D
Customer Reviews for Martins Family Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was amazing. They were super friendly and very accommodating. I highly recommend this location if you need a rental. UHaul’s policies themselves are just absolutely terrible.
Aaron WNothing
Ray BGood people to deal with
Ken LGreat ,really nice people
KARLOS LShe was great to rent from I was in and out quickly Very efficient
Mark FVery nice people, best U-Haul experience to date.
Thomas GEverything went very well here and staff was very friendly.
donna mRental went very well, Thank you!
Jason PThere were a few problems with the online system.
Melodee MHIghly recommend. Very efficient, had our reservation information from internet. Set up tow vehicle very quickly and answered all our questions. A+++
Anthony AFaulty equipment.
Amber BWearing issues lights didn't work the safety chains are not in the right spot prevented the actual unit from steering my car came off the trailer strap popped off the one back tire then I had to leave my car and a whole another town cuz of the fact I had no way to get it home didn't feel safe trusting another another piece of equipment at that time still trying to find a way to get my car home
ADAM CI placed my reservation for 9:30 A.M. at Shamokin Dam U-Haul on Saturday the 28th at about 4 P.M. on Thursday the 26th. All was good, but suddenly on that Friday my reservation gets changed to 2 P.M. at Mount Pleasant Mills. On top of that, my reservation was for 2 P.M. couldn't be picked up until 3 P.M. I would not recommend any U-Haul locations for anyone. The people in stores were fine but the U-Haul corporate was way below subpar.
Bryce MKris the lady that checked me in and out was super friendly!
Darrell CPlace was closed. No help to unhook trailer. Had to come back twice. Very little signage.
RICHARD MThe prior customer brought the unit back between 5 to 17 hours late with lots of hair throughout. The cleanup was great since the pickup was 17 hours after the scheduled time and we were in an extreme hurry to meet our schedule.
Stanley HGreat customer service.
DAVID JI made reservations two months ahead of our move. The night before our move, uhaul changed my pick up location, from the uhaul store 0.3 miles from my old house to about 30 minutes one way ( about an hour out of my way ) At the Shamokin Dam location, the man working there insisted that even though I’d made early reservations, they don’t have a truck and I was welcome to cancel. Being a day before the move I didn’t have much of a choice. Also, I was told I was going to have a discount for my trouble. I paid full price. “ this happens all the time” - Shamokin dam uhaul clerk.
Tara BGood
Michael YHave the clerk wear a mask! She was efficient, helpful, quick, and friendly, but we are in the midst of a pandemic and masks should be worn in the store. My reservation was supposed to be for the largest utility trailer, but it was switched to a smaller one without my consent. That very nearly mixed our whole move. Please note, this was company policy, not the clerk’s fault.
Ann FWe dropped the truck off after closing, so no interaction happened. But I've been in this store before. Very good personnel. Clean store.
Lona CGreat service and support at a busy location.
Christine HDon’t be so exspencive I paid for 2 hours and had to pay $60 for a damn car dollie
colton iOur pick up location was changed the day before our move. This was not optimal, but this location helped us get everything done in the best possible way. Thank you!!
Mary WNone
Larry WA very kind and accommodating location. I have rented from Martins many times and they make it smooth and easy. Great spot for your UHAUL needs.
Larry TVery nice and professional service.
Larry TWe made a mobile reservation and were expecting a quick pickup with our cell phone (it was also noted with our reservation confirmation to “make sure you bring your mobile device” however, we had to wait for a TERRIBLE internet connection for over 45 minutes to reservation confirmation and a receipt to sign and were never asked about a “mobile” checkout”. Also we only needed the truck for about 24 hours and returned our truck two days early but still had to pay a three day rate. Would like more of a variety of rental rate options!!!
Michael CTruck was a pos
Eric Lnight time drop off worked well
donald sGive this location a motorcycle trailer. They get a lot of requests for them.
Veryl DGreat service and they really walked me through the whole process so I knew what I was doing and made me feel comfortable with the U-Haul unit that I rented for the move.
Keith KVery friendly and professional.
terri mHelp adjust outside rear view mirrors.
Paul PChristie went out of her way to accommodate our needs. She was friendly and very helpful.
Donna MI ordered at 15 ft a month and a half ago and two days before I was to pick it up I got a call that the closest place I could get one was in Herndon, PA which is about a hour from my home. I couldn't do that so they said they had a 10 ft. available so I took that. I feel that since I called way in advance I would be guaranteed the 15 ft. I don't blame Martin's Hardware for this. The people I talked to at Uhaul were very nice but I just don't understand why the 15 ft wasn't there for me. We managed with the 10 ft.
Dawn KFriendly people. Process took a while.
keith UAlthough they had some slow computer connections, the location people were very accommodating and followed up above and beyond in my opinion with making sure I got a credit for the furniture pads I never received with the rental. Awesome folks!!
James KThe equipment was not clean! When I got it to my house and opened the trailer doors, the smell almost dropped me. Who ever had it before me, carried hay and tomatoes in it. The location that I picked it up at did not clean it out. Nor did they help attach the trailer to the hitch. I am most upset with Uhaul because I set it up for me to pick up the trail in Shamokin Dam. Uhaul's website listed Shamokin Dam as having the trailer. The day before at almost 5pm I get a text letting me know that the trailer can be picked up at this location. But in fact the preferred location did have this trailer so I am wondering why I had to travel even further than I had plan. Done with Uhaul because of this experience.
Sheila C