Comentarios de los clientes para Martins Family Hardware

Good

Have the clerk wear a mask! She was efficient, helpful, quick, and friendly, but we are in the midst of a pandemic and masks should be worn in the store. My reservation was supposed to be for the largest utility trailer, but it was switched to a smaller one without my consent. That very nearly mixed our whole move. Please note, this was company policy, not the clerk's fault.

We dropped the truck off after closing, so no interaction happened. But I've been in this store before. Very good personnel. Clean store.

Great service and support at a busy location.

Don't be so exspencive I paid for 2 hours and had to pay $60 for a damn car dollie

Our pick up location was changed the day before our move. This was not optimal, but this location helped us get everything done in the best possible way. Thank you!!

None

A very kind and accommodating location. I have rented from Martins many times and they make it smooth and easy. Great spot for your UHAUL needs.

Very nice and professional service.

We made a mobile reservation and were expecting a quick pickup with our cell phone (it was also noted with our reservation confirmation to “make sure you bring your mobile device” however, we had to wait for a TERRIBLE internet connection for over 45 minutes to reservation confirmation and a receipt to sign and were never asked about a “mobile” checkout”. Also we only needed the truck for about 24 hours and returned our truck two days early but still had to pay a three day rate. Would like more of a variety of rental rate options!!!

Truck was a pos

night time drop off worked well

Give this location a motorcycle trailer. They get a lot of requests for them.

Great service and they really walked me through the whole process so I knew what I was doing and made me feel comfortable with the U-Haul unit that I rented for the move.

Very friendly and professional.

Help adjust outside rear view mirrors.

Christie went out of her way to accommodate our needs. She was friendly and very helpful.

I ordered at 15 ft a month and a half ago and two days before I was to pick it up I got a call that the closest place I could get one was in Herndon, PA which is about a hour from my home. I couldn't do that so they said they had a 10 ft. available so I took that. I feel that since I called way in advance I would be guaranteed the 15 ft. I don't blame Martin's Hardware for this. The people I talked to at Uhaul were very nice but I just don't understand why the 15 ft wasn't there for me. We managed with the 10 ft.

Friendly people. Process took a while.

Although they had some slow computer connections, the location people were very accommodating and followed up above and beyond in my opinion with making sure I got a credit for the furniture pads I never received with the rental. Awesome folks!!

The equipment was not clean! When I got it to my house and opened the trailer doors, the smell almost dropped me. Who ever had it before me, carried hay and tomatoes in it. The location that I picked it up at did not clean it out. Nor did they help attach the trailer to the hitch. I am most upset with Uhaul because I set it up for me to pick up the trail in Shamokin Dam. Uhaul's website listed Shamokin Dam as having the trailer. The day before at almost 5pm I get a text letting me know that the trailer can be picked up at this location. But in fact the preferred location did have this trailer so I am wondering why I had to travel even further than I had plan. Done with Uhaul because of this experience.

They are a family run business based around customer satisfaction. I will miss them.

The Martins provided great service and understanding in my recent rental. Five star rating would be a star short. LT

When reserving a truck I haul never seems to have the right size truck when I go to pick up it's not the renters fault they do charge me a lesser eater even tho the trucks are bigger ones problem is I do venues and fairs and some times I need a 10 ft. Van then when I get there they only have a 15 or 20ft. And the venue I have I can't always get a bigger truck into the spot and yet I drive by other u haul people and there sit 3 or 4 vans like I need

Need to have more available I had to go to 3 different locations to get one.

Seemed a little pricey...AAA towed my truck for $30....paid $45 for tow-dolly & had to do all the work

New person in training, Got to start somewhere, some what time consuming, good job tho! We're able to be on our way, got job done. Like the drop box, fits our time frame! THANKS!

When I returned the trailer it was on sunday and they were closed so I did not have any contact in person. The location was easy to get in and out of and there was plenty of room in the parking lot. Everything looked to be in good order and it was in a great location.

The gentlemen that helped us was very pleasant to work with unlike the Shamokin Dam location. Shamokin Dam was not helpful nor did he try to be. The Mount Pleasant Mills location was by far the best choice we made. Yes we had to drive out of our way but to get what we wanted and that customer service was well worth it. Thank you to the young man.

make more trucks and vans available for these folks they have a hard time getting trucks ! thank you !

When I called to check on the rental for our long distance move the man I spoke to was so nice and helpful, however on the day of pick up the lady could not find the key to the Uhaul- it took 42 minutes to find the key, she had already charged my card in full al this point for a truck that had no key. Very disorganized- not sure how you lose a key to a 26 foot truck! She set is behind almost a hour. Positive for having the truck but make sure you have a key before paying or being charged. Such a mess!

Get your vendors more available trucks small dealers can't get trucks while larger dealers have them sitting all over

The girl who helped me with my rental was super nice and accommodating !! She even gave me a fresh free cup of coffee.

They need more trucks available to them couldn't get the truck I wanted at the last minute !

this was a very nice, well run location.The staff was very helpful and courteous. I will definitely consider them as a top choice the next time that I need to rent a truck.

Very friendly people here. No problems EXCEPT for having to drive 20 miles out of our way to pick up a SMALLER (15') truck when we WERE supposed to pick up our 20' at Earl's Bicycle Store (427 Fairground Rd, Lewisburg, PA 17837) and we were told the night before picking it up that a truck was not available and we had to drive to Mt. Pleasant Mills to pick up a smaller truck. We reserved a truck a week before. We asked Earl's Bicycle Store if we needed to put a deposit down AND THEY SAID NO! So very disappointed in the reservation processes. This was a pain in the ass to go out of our way!!!

Service was great!

Nothing I will never use this rip off company again there was so much drama when I went to drop off my truck and the bill that it turned me off from the company

I setup pickup of truck at storage location, but was give.truck pickup location at another shop (5817 Market St). And was given truck with a little more than 1/4 tank of gas with Phila to Delaware destination.

The location was difficult to find and not close to where we live. It was dirty, the building looked condemned, and people were not friendly. Our reseevation was for 10:30 but we didn't get our U-Haul until 11:30. The only thing good about the experience was that the truck was brand new. And the lady working at the counter for the company lectured us about immigration and how she has to work two jobs in order to pay for her child's healthcare. It was very inappropriate.

My pick-up location changed at the last minute, which was extremely inconvenient. The people who helped me were courteous, however.