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Laurie D
Customer Reviews for Martinas Family Thrift Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who I got the equipment from was so friendly and helpful! I have rented from U-Haul many times, and she is definitely one of the BEST
Keith AEverything is great ❤️
Yolanda SIf it ain't broke, don't fix it. I can't think of a thing I would change at this location. Great customer service and quick rental. Will highly recommend. :)
elodia lCompany I rented from , excellent. So nice, personable and helpful!!!
Loretta FNice friendly lady and helpful. But I had to another location to buy 2” ball attachment.
Dimitri VI don't know what happened. I'm assuming the mileage wasn't checked before I took the truck. I only drove about 80 miles with the truck and was charged for 370 miles. Not happy
Benjamin HVery Good Experience
Daniel NI absolutely love this location the people who run it are great and genuine. Even take make time for you on there way out. Top notch everything no over selling you.
christopher sFantastic customer service and support!!
Billy RVery friendly person at the return. Easy process.
Patrick AI had some serious customer service issues with this trip. I actually would like someone from your customer service management team to reach out to me. I could not access the lock on this truck, it was not as described in the app, and it caused serious problems with my trip timing.
Haydyn JMaking sure the uhaul website works correctly for the representative!
Erica DMy only problem is with the app. When returning the vehicle, the app asks for a bunch of pictures of the vehicle. The app kept deleting one or all of the pictures during the process.
Edward SNothing. Great service
Denise DFriendly, easy checkout/in. I like doing business with kind people.
Rosemary RAgain, Uhaul switched the location forcing us to drive further. The people were nice but not the location an easier 2 mile drive from my house.
Melanie BAfter renting a cargo van here, I was over charged over $400. Martinas is refusing to reimburse me / denied my claim, even though they are the ones in the wrong. They charged me for 3 extra days of use and a wrong drop off location, equaling over $400+. I have called UHaul multiple times and have been assured the extra charged were an error on their part, but I just learned today that Martinas is now refusing to reimburse me. Beware of this location!
Justine PFriendly and knowledgeable staff.
Randy RExcellent customer service!
richard sI tried to change the drop off location when I picked up the truck, since it was about 20 miles from my house and there were numerous other locations a lot closer. I asked the person at the desk when I picked it up if I could turn it in at any Uhaul location and she said yes, but after reading the contract it said there would be an addition fee so I had to drive 40 miles roundtrip to drop it off at a store that was closed.
David EGreat customer service
Giovanni BI didn't drink or eat in the truck and didn't even open the cargo door. i Just put a vehicle on the auto hauler , Never went into any mud. And turned it in with more gas then what was in it and a day early, And asked if i needed to sign anything or do any thing else, i was only asked if i put gas in it. then i check my email later and find they billed me over 90 dollars for cleaning charges on the truck and auto hauler,?
david hI like the location, family type business easier than going to larger locations
Jay PFriendly staff. Great location. Lots of inventory to choose from. I will definitely be back.
Randy RReally friendly
Randy RGreat customer service!! Very pleased with quick service and clean location.
richard sGreat customer service
Demetria DStaff was excellent and very helpful.
Christopher HGreat customer service. Easy and convenient location.
Randy RThe staff is very friendly and helpful. Renting a truck is easy.
Randy RThe staff is friendly and helpful. The rental process is really easy. I would definitely recommend this location to future renters.
Randy RExtremely helpful and friendly service at Martinas Family Thrift Store!
Patrick WUhaul can make sure locations renting their trailers have their hours of operation updated. I drove 30 mins to pick up a 6×12 trailer only to find out the place was closed. The hours of operation said they were open. Soooo. I ended up having to settle for a smaller trailer, making my move just a tad longer.
Donald NThis location is amazing, the girls who run it are fast, accommodating and extremely helpful. I highly recommend this shop and if I can help it will always use this place before anywhere else.
ANA RNice folks
Albert TGreat service excellent location, and a place to park your car.
Randy RStaff was so friendly and helpful!
Amy REverything was really good
Randy RCharged my over for my rental truck
PEDRO SExceptionally helpful staff who were very kind and patient while I backed in my trailers and made me feel very welcome. Overall I’m extremely satisfied with my U-Haul experience. From the installation and the quick response from U-Haul and their automated text response to tell me location and number of the pick up and drop off.
Meghan RTheir customer service was great and they even made sure that I had the equipment I needed when it was left behind. They brought the dolly to my moving location to help make it right. Thanks!
Shawnee GMy experience was very good. Staff at pick up site was great. Corporate telephone staff I needed to contact on date of pick up to help me check in was terrific. My account shows (correctly) my recent truck rental (contract 84944145). There are two other rentals shown on my account that are NOT mine and I do not know the party listed as the renting party: Contract numbers: 77211363 and 74303994. These should be removed from my account please
Jeffrey FAlways receive excellent service at this location
EARL HStop charging me for two days when I only run to the vehicle for half a day
Charlotte RMartina is always so helpful
DARLA ALady was exceptionally friendly!!!!
stanley rI selected a drop off location during reservation for Sweeten Road Asheville, NC. 1 mile from my apartment. Immediately after picking up my truck Uhaul overrode my request and I had to drive 12 miles on highway to a new drop off site (thrift store)
Anthony FStaff was very helpful and courteous and the whole process very thoughtful - thanks
Alan CRemote drop off after hours. Easy access.
Lori MMartina was extremely helpful and I would work with her again on a rental. I highly recommend this location!
Gwen CGreat people to work with. Highly recommend
Jeffrey UI felt as though I have known the lady for years. I felt like I’m finally
Maria R