Friendly and knowledgeable staff.Randy R.
Customer Reviews for Martinas Family Thrift Store
(U-Haul Neighborhood Dealer)
Asheville, NC 28806
Services at this Location:
- Mon–Fri10 am–5 pm
- Saturday9 am–3 pm
Special Operating Hours
- 12/25/2023: Closed
- 12/26/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!richard S.
Customer did not leave a comment.Frank S.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Dale R.
I tried to change the drop off location when I picked up the truck, since it was about 20 miles from my house and there were numerous other locations a lot closer. I asked the person at the desk when I picked it up if I could turn it in at any Uhaul location and she said yes, but after reading the contract it said there would be an addition fee so I had to drive 40 miles roundtrip to drop it off at a store that was closed.David E.
Great customer serviceGiovanni B.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.Robert S.
I didn't drink or eat in the truck and didn't even open the cargo door. i Just put a vehicle on the auto hauler , Never went into any mud. And turned it in with more gas then what was in it and a day early, And asked if i needed to sign anything or do any thing else, i was only asked if i put gas in it. then i check my email later and find they billed me over 90 dollars for cleaning charges on the truck and auto hauler,?david H.
Customer did not leave a comment.Levi E.
I like the location, family type business easier than going to larger locationsJay P.
Customer did not leave a comment.steve C.
Friendly staff. Great location. Lots of inventory to choose from. I will definitely be back.Randy R.
Customer did not leave a comment.Victor C.
Really friendlyRandy R.
Great customer service!! Very pleased with quick service and clean location.richard S.
Great customer serviceDemetria D.
Staff was excellent and very helpful.Christopher H.
Customer did not leave a comment.Michael F.
Great customer service. Easy and convenient location.Randy R.
Customer did not leave a comment.GLORIA M.
Customer did not leave a comment.Laura K.
The staff is very friendly and helpful. Renting a truck is easy.Randy R.
Customer did not leave a comment.Akin K.
The staff is friendly and helpful. The rental process is really easy. I would definitely recommend this location to future renters.Randy R.
Customer did not leave a comment.Erik P.
Customer did not leave a comment.Hugh B.
Extremely helpful and friendly service at Martinas Family Thrift Store!Patrick W.
Uhaul can make sure locations renting their trailers have their hours of operation updated. I drove 30 mins to pick up a 6Ã—12 trailer only to find out the place was closed. The hours of operation said they were open. Soooo. I ended up having to settle for a smaller trailer, making my move just a tad longer.Donald N.
This location is amazing, the girls who run it are fast, accommodating and extremely helpful. I highly recommend this shop and if I can help it will always use this place before anywhere else.ANA R.
Customer did not leave a comment.Andrew L.
Nice folksAlbert T.
Customer did not leave a comment.Kathy U.
Customer did not leave a comment.Bradley J.
Great service excellent location, and a place to park your car.Randy R.
Customer did not leave a comment.Nataliya Z.
Customer did not leave a comment.Dean A.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Phillip K.
Customer did not leave a comment.Dave A.
Staff was so friendly and helpful!Amy R.
Everything was really goodRandy R.
Charged my over for my rental truckPEDRO S.
Exceptionally helpful staff who were very kind and patient while I backed in my trailers and made me feel very welcome. Overall I'm extremely satisfied with my U-Haul experience. From the installation and the quick response from U-Haul and their automated text response to tell me location and number of the pick up and drop off.Meghan R.
Their customer service was great and they even made sure that I had the equipment I needed when it was left behind. They brought the dolly to my moving location to help make it right. Thanks!Shawnee G.
Customer did not leave a comment.Donald E W.
My experience was very good. Staff at pick up site was great. Corporate telephone staff I needed to contact on date of pick up to help me check in was terrific. My account shows (correctly) my recent truck rental (contract 84944145). There are two other rentals shown on my account that are NOT mine and I do not know the party listed as the renting party: Contract numbers: 77211363 and 74303994. These should be removed from my account pleaseJeffrey F.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Ashley B.
Always receive excellent service at this locationEARL H.
Customer did not leave a comment.JOSEPH T.
Stop charging me for two days when I only run to the vehicle for half a dayCharlotte R.
Martina is always so helpfulDARLA A.
Lady was exceptionally friendly!!!!stanley R.
Customer did not leave a comment.Denise Q.
I selected a drop off location during reservation for Sweeten Road Asheville, NC. 1 mile from my apartment. Immediately after picking up my truck Uhaul overrode my request and I had to drive 12 miles on highway to a new drop off site (thrift store)Anthony F.
Staff was very helpful and courteous and the whole process very thoughtful - thanksAlan C.
Remote drop off after hours. Easy access.Lori M.
Customer did not leave a comment.KIMBERLY B.
Martina was extremely helpful and I would work with her again on a rental. I highly recommend this location!Gwen C.
Great people to work with. Highly recommendJeffrey U.
I felt as though I have known the lady for years. I felt like I'm finallyMaria R.
Customer did not leave a comment.BRENDAN K.
I would not rent from no one else but Martina, she is awesome.BRIAN J.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.KATON H.
Customer did not leave a comment.Caitie B.
It is much appreciated that the U-Haul agent took the time to honor my original reservation, It helped tremendously that I was able to pick up/ return the truck to this location (1 mi.) instead of the one (7 mi,)that the reservation had been changed to.Brian M.
Customer did not leave a comment.Gina S.
Amazing experienceemily W.
Customer did not leave a comment.ray R.
Easy check in and drop off. Friendly staff and clean equipment!Danielle B.
Customer did not leave a comment.Kathie W.
This is the best place to rent a U-Haul! I am a repeat customer.Michael H.
Amazing service from everyone-so courteous and respectful ! They don't miss a beat with what they tell you. I will recommend this place for everyone! Thank you guys so much.Aichatou D.
The truck size and location where I made the reservation, were changed to another size and another location without any notification. Unacceptable.Homer F.
Customer did not leave a comment.Janet P C.
Great service, very convenientBrian H.
Great service!Michael H.
None.Lucas II D.
I would recommend the location and the owners. But you guys screwed up. I went to pick up my truck at the location is was told. Was not there. Had to go to another location 30 mins out of my way. 1 hour round trip. Twice. And you guys charged me for the extra miles. Completely unhappy and unsatisfied. Will never use your service or recommend you again. I actually emailed about my invoice. And never heard a thing back. Very unprofessionalJonathan S.
Requested a dolly and blankets neither were in the Uhaul on moving day. The customer service was great lady was really nice. Just didn't have what I needed and dresser got banged up.Regina J.
When picking up I had to walk around the truck by myself.Faith S.
Customer did not leave a comment.john B.
Very nice people running this location. Easy sign up, pick up, and return.Diana K.
Customer did not leave a comment.Ashley W.
Customer did not leave a comment.John M.
Very professional, prompt service, and very nice people. I will do my best to use this business for my uhaul needs in the future.Mal B.
Customer did not leave a comment.Colten S.
The folks here were super kind and helpful getting a trailer hitched to my janky old truck.Chris S.
Thank you so much, I really appreciate y'all for everything.ronald F.
Customer did not leave a comment.betty B.
Customer did not leave a comment.Samantha C.
Friendly helpful staff Very convenient for my pickupJody M.
Customer did not leave a comment.Gabriel K.
Friendliest people I've met in a long time :)Ashanti T.
Owners were terrific and very helpful.Donald R.