Customer Reviews for Martinas Family Thrift Store
(Distribuidor de U-Haul del vecindario)

353 comentarios

280 Old County Home Rd   Asheville, NC 28806

(828) 398-4070

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 10/16/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(828) 398-4070

280 Old County Home Rd
Asheville, NC 28806

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 10/16/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Charge less!!!

M L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARRY M. 
Clasificación:
5.0

This was sort of like a thrift store, I love it, bought a couple of items and got a bargain, lovely couple managing the store, 👍👍👍👍

NOEL C. 
Clasificación:
5.0

Very friendly, quick and helpful service. The husband and wife team that operate the location are funny and easygoing which made an enjoyable end to a long few days of moving

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRIS P. 
Clasificación:
5.0

You guys are excellent! Very nice, and welcoming. I will definitely be back and recommend others to rent a uhaul from you guys. 🥰

NICOLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
3.0

El cliente no dejó un comentario.

HANS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

This location is shared with a busy private business which they were more than helpful and happy to come out and help me park the auto trailer and offload my vehicle. I returned the truck just as they were closing and they made it a point to come out immediately and see if I need any assistance and check the vehicle in very wonderful group of ladies

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
5.0

The owner, Winona, went above and beyond and we were in good communication the entire time (which ended up much longer than planned due to Hurricane and an evacuation. She was patient, understanding and supportive. Something very much appreciated during such trying times!

ROSE V. 
Clasificación:
5.0

Nothing they were friendly and nice and got you in and out quickly

AMBER S. 
Clasificación:
5.0

No adjustments needed! This drop-off location was perfect!

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell B. 
Clasificación:
5.0

Very welcoming and helpful. Easy process. Nice folks. Thanks.

Roger E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

The truck had transmission issues. It stalled and would only go 30 mph on the highway. I would like a partial refund for the trouble it caused it took us twice the time to get from one place to another.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHAM D. 
Clasificación:
5.0

I paid in advance for my rental but missed my pick up time and u-haul Canceled my order. My rental was still available but I am not sure about this policy. I was not charged a cancelation fee. Gracias.

Doug S. 
Clasificación:
5.0

I was met at the truck. Friendly customer service.

LISA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SPIROS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Everything was excellent

SAMMYE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

Martina was very friendly and helpful - highly recommended!

Thomas W. 
Clasificación:
5.0

Very sweet and friendly staff!

KAITLYN B. 
Clasificación:
4.0

I had a very pleasant experience with my 1st time rental. I was a little concerned about getting truck on a day when the business was closed so I went there the day before to talk to a person. It turns out that everything was easy peasy and I most likely could have figured it out on my own. There was plenty of parking area for me to leave my car there for the day which was a big help.

Drew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth K. 
Clasificación:
5.0

Wonderful people. I have used this location before and the staff is always great!!

Amanda R. 
Clasificación:
4.0

Calling u haul for general questions concerning unit prices - daily rates - availability of units in specific areas at reasonable distances - I reserved the first time and ended up thirty miles away. I wasted two hour trying to pin down the simple things !

CHARLES L. 
Clasificación:
3.0

I was pretty disappointed that the truck that I picked up had less than a quarter of a tank of gas. Also, the website was very glitchy trying to pick up the truck. Download the app and the app to worry fine

Justin W. 
Clasificación:
5.0

Nothing. Was moving my daughter home, don't know anyone in Asheville to recommend.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES J. 
Clasificación:
5.0

I was very disappointed that the wheel hubs inside the truck were not indicated on the trucks dimensions information. They really reduced that amount of usable space for large objects. This is a website problem, everything about this location was wonderful.

Megan M. 
Clasificación:
1.0

Multiple charges and excessive fees along with run down equipment.

THEODORE S. 
Clasificación:
1.0

That they get the drop off location correct so I would not have had to pay a $300 penelty because they got the state wrong.

RICHARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZENITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL B. 
Clasificación:
5.0

Great customer service! Friendly

LANDON A. 
Clasificación:
5.0

Best customer service I have a very had. It felt like I was borrowing something from a friend

CHRIS H. 
Clasificación:
5.0

Excellent experience

CHADWICKHARVEY M. 
Clasificación:
5.0

Good people. Great experience!

Tanya F. 
Clasificación:
5.0

Very sweet and friendly people.

TROY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEOLA H. 
Clasificación:
5.0

They were friendly and helpful.....wouldn't change anything

John F. 
Clasificación:
5.0

The process was smooth and easy. The vendor was nice and friendly.

MICHAEL H. 
Clasificación:
4.0

better hours

Donna P. 
Clasificación:
4.0

Ordered 12 blankets and only got 4.

Deborah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
2.0

Only used this site because the tow dolly was not available at Allen's Gulf as requested. Inconvenient 14+ miles from my home and not open on Sunday the day I returned.

Chris D. 
Clasificación:
5.0

Fantastic service and they made it super easy.

Joseph M. 
Clasificación:
5.0

My experience was amazing. Easy, friendly, and fast. I would definitely recommend to anyone!

MARGARET A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN Q. 
Clasificación:
4.0

The lady running this location was a life-saver! We had been to a different U-Haul location across town and had a lot of issues with our initial reservation. Even though, she didn't have exactly what we originally needed, she worked with us to get what she had available even with her limited supply.

Tanner C. 
Clasificación:
1.0

Do not charge a cleaning fee after I cleaned the vehicle myself.

GEORGE S. 
Clasificación:
5.0

The Ladies there were fast and very friendly and helped us get on the road quickly.

ERIC P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN A. 
Clasificación:
5.0

Great experience and will return!

Beth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

Extremely helpful

ELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty W. 
Clasificación:
3.0

Pick up location should do a better job at inspecting equipment and correcting issues prior to rental. Trailer tires were in need of replacement on multiple units, one of which was not safe for local use.

MATTHEW S. 
Clasificación:
5.0

This is the second time we have rented from this location and we have to drive a bit further to rent from them, but we have been very pleased with their service and we will continue to rent from them when we need a truck. Top-notch service.

WARREN M. 
Clasificación:
2.0

When I made my reservation I explained that I needed the truck 2 days and I was told that was ok. I was allowed to make a reservation at 9 am to pick up truck even though no one was there till 10 am. Had to go there twice. That was ok until I was called early the next morning and told to have truck there 30 min for the next person. I was confused after making aragiments for Saturday as well. I was treated very curtly after calming explaining my situation yet again. I was texted again 15 min before 2pm saying I needed to return truck. I had already said I need it for the second day yet again. I work in customer service and I am very patient with people. I would not recommend renting from this eastblishment again.

JESSICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren H. 
Clasificación:
3.0

No one at Martina's was wearing a mask. I arrived slightly late for a half dozen reasons and my res was cancelled, which was very upsetting. Martina was helpful and got me fixed up quickly. But the lack of masks was discouraging. Did not feel comfortable in her store when I was the only person in a mask.

EDWARD M. 
Clasificación:
1.0

Employees NOT wearing masks as required by Governors Mask Mandate. Sign on door but business not enforcing it.

CARLOS F. 
Clasificación:
5.0

Nothing.

Mishaunta M. 
Clasificación:
5.0

Absolutely nothing. This was the best retail experience I've ever had. The lady helping me was absolutely incredible. Knowledgeable,friendly,helpful and a complete pleasure to work with. Absolutely the best

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip Gregory D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH C. 
Clasificación:
5.0

Service was exceptional at this location, while there may always be room for improvement, nothing comes to mind regarding this experience.

BRIAN P. 
Clasificación:
5.0

Very satisfied !

Larry H. 
Clasificación:
5.0

I absolutely love renting from here. They are always so welcoming.

GREGORIO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

Will rent again from Martinas Family Thrift Store. Exceptional customer service, thank you!

Rachel W. 
Clasificación:
5.0

Love them!

Mathew D. 
Clasificación:
5.0

Great service! Very friendly. I recommend this location for many reasons including the array of fun things to look at in the thrift shop while you wait

Shane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
No se han enviado comentarios para esta ubicación.

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