Customer Reviews for Martin Kennel
(U-Haul Neighborhood Dealer)

105 reviews

512 CR 217   Nacogdoches, TX 75965

(936) 585-4883

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 585-4883

512 CR 217
Nacogdoches, TX 75965

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Must turn at the kennel sign and keep straight easier to find coming from Ne Starling Dr than Hwy 59 notate these instructions due this being a country setting.

camilla bryant 
Rating:
5.0

Customer did not leave a comment.

FRED BIRD 
Rating:
5.0

Customer did not leave a comment.

BILL BAILEY 
Rating:
2.0

Floor of trailer was dirty. Moving pads were dirty. Some were wet. One had a large piece of stool (not the wooden kind!) wrapped up in it. I reserved and paid for the trailer on-line but someone else picked up the trailer and was driving. When I viewed the receipt on-line after the trailer was returned I noticed only I was listed as an authorized driver. I did not receive a notification of the return or the final receipt via email after the return. I had to login to view it.

Jerome Eckert 
Rating:
5.0

Customer did not leave a comment.

Edward Thornton 
Rating:
2.0

They ended up charging me a total of $190. I have no idea where the hidden fees came from but I am totally unsatisfied!

Dametrice Marshall 
Rating:
5.0

Customer did not leave a comment.

Michael Pickard 
Rating:
2.0

Customer did not leave a comment.

Terry Clifton 
Rating:
5.0

Awesome ,Friendly Very Fast In & Out No Problems Will Definitely Referral friends to this location

michael san angelo 
Rating:
4.0

I was overcharged on my uhaul, and I didn’t even drive 89 miles. Because I only had to move my stuff into storage that was in town I only used 27 miles. I payed for 35 miles. Which I didn’t use plus I refilled gas above what was given to me. I’m at a very vulnerable moment in life right now and I feel like I’ve been taken advantage of at my lowest. Will never again rent from uhaul again.

Kneilya Pete 
Rating:
4.0

Customer did not leave a comment.

Robbin Swann 
Rating:
5.0

Customer did not leave a comment.

John Cain 
Rating:
3.0

Was told could not drop off at location closest to address. Had to drive further than two others closer.

ANTOWAN SANCHEZ 
Rating:
5.0

Quick and easy.

Donna Hicks 
Rating:
3.0

After turning off the main road where a UHaul sign was posted. Driving back about a quarter mile or so I came to a sign that read Martin Kennels but no UHaul sign. Knowing that the drop off sight was listed as Martin Kennels I drove down the very narrow driveway where I could see some UHaul equipment but from the road you can't see anything. Next time I will only drop off equipment located on a main road.

Gary Voight 
Rating:
4.0

Customer did not leave a comment.

Jim Carpenter 
Rating:
5.0

Customer did not leave a comment.

Franklin Wade 
Rating:
5.0

Customer did not leave a comment.

Judy Skeeters 
Rating:
3.0

Make sure you get the truck needed and necessay items.

Shanawn Holland 
Rating:
5.0

Customer did not leave a comment.

Karen manna 
Rating:
4.0

Customer did not leave a comment.

RICHARD SCARBOROUGH 
Rating:
5.0

Customer did not leave a comment.

Tommy McAninch 
Rating:
1.0

Have someone there who knows the U haul policies and can explain everything in detail. Every time I asked a question I was told "I don't know, I'm just covering for my dad." This was my first time using U haul, and because of this situation it will be my last!

Torrie Houston 
Rating:
1.0

location was further away . UHAUL service is horrible. will never recommend

Ange Freeman 
Rating:
5.0

Our experience with Mr. Martin was amazing! 10/10 experience!

Kelsie Gill 
Rating:
4.0

Customer did not leave a comment.

Justin Kolb 
Rating:
5.0

Customer did not leave a comment.

William Simms 
Rating:
2.0

Don't recommend if you're allergic to dogs

Jazmyn Elerson 
Rating:
5.0

Customer did not leave a comment.

Todd St John 
Rating:
5.0

Very friendly and easy to communicate with

Kelly Showman 
Rating:
5.0

Martin Kennel was a get help. He assisted me with adding the information since there wasn't any signal in that area.

Zuar Juarez 
Rating:
5.0

Customer did not leave a comment.

Stephanie Malott 
Rating:
5.0

Easy process!

Donna Olson 
Rating:
4.0

Customer did not leave a comment.

DENNIS HIGGINBOTHAM 
Rating:
5.0

Customer did not leave a comment.

RAY GLEGHORN 
Rating:
5.0

Customer did not leave a comment.

Colin Sampson 
Rating:
5.0

Courteous, helpful personnel. Shared tips to save me time, money and potential problems. Facility had easy access and egress.

Jon Pitts 
Rating:
5.0

Customer did not leave a comment.

Phillip Ornelaz 
Rating:
5.0

I had a great experience picking up the truck. The only issue I ended up having is that when I went to drop off the truck, it had Martin Kennel as the Drop-Off location, even though I'd told him I'd drop off the truck in Spring, TX He'd chosen "unknown" location in Spring as my drop-off point because he couldn't find the drop-off location in his system. Anyway, on the e-mail link U-Haul sent me, I was unable to change the drop-off location, there was no option for me to add the pictures of the truck and the mileage/fuel gauge, which made me pretty nervous since I was dropping it off on a Sunday with no employee at the drop-off place. I had to call U-Haul's 800 number and wait on hold for quite a while to be able to speak to someone, just to ensure I would not get penalized for dropping off the truck in Spring TX where I had planned to. all along. It was an inconvenience for sure, but the pick-up and truck itself were great.

Felicia Stanfield 
Rating:
4.0

This location was not convenient, it was 10 miles from where I told U-Haul I was. There was another location a half mile away but was told I had to drive 10 miles instead.

craig clopp 
Rating:
5.0

Customer did not leave a comment.

ROBERT BASHAW 
Rating:
5.0

Customer did not leave a comment.

JERRY BEALL 
Rating:
4.0

Great and fast service. Took minutes to book online. I would suggest to anyone who wants to rent!!! Thanks!

Serghei Barba 
Rating:
4.0

Incredibly helpful and efficient. Not nearly as difficult as picking up the vehicle.

Jeffery L King 
Rating:
5.0

The moving pads smelled like dog and had dog hair. This made all of our items smell like dogs. They needed to be washed.

Matt Creason 
Rating:
5.0

Mr. Martin was very nice, he got us in and out without much fanfare. Appreciate his courtesy!

Anne Cowan 
Rating:
3.0

Double charged me - starting mileage 98752 - ending mileage 98793 - our $20 of gas in - $256 total charge for 41 miles - I will die before I rent UHAul again

Byron Hast 
Rating:
5.0

I can’t think of anything that would improve the experience I had at this location. They were excellent.

Ted Lerich 
Rating:
4.0

Although a short drive out of town, the staff was very friendly and supportive.

LARRY JOE JR FRENCH 
Rating:
5.0

Friendly and easy drop off.

Joseph Scamardo 
Rating:
4.0

A pleasure to do business with

Curtis Johnson 
Rating:
5.0

Customer did not leave a comment.

Jason Wiggins 
Rating:
5.0

Excellent customer service!

Camilo Rojas 
Rating:
5.0

I have rented Uhaul equipment from the folks at Martin Kennel twice in the last few months, and find them to be easy to work with, professional, and genuinely nice people. Highly recommended.

Gary Wurtz 
Rating:
5.0

Customer did not leave a comment.

Matthew Murray 
Rating:
5.0

Customer did not leave a comment.

mike raybon 
Rating:
5.0

Customer did not leave a comment.

Angela Ford 
Rating:
5.0

Customer did not leave a comment.

Patrick Buck 
Rating:
5.0

Customer did not leave a comment.

Nikki Fitzhugh 
Rating:
5.0

Signage not good. Not easy to find.

Delbert Beckman 
Rating:
5.0

Didn't have cell service to check it back in. So maybe something to scan saying you have returned your equipment for after hours.

Tiffany Burleson Lara 
Rating:
5.0

very friendly easy to find

Stephen Listrom 
Rating:
5.0

Customer did not leave a comment.

Warren Fisher 
Rating:
5.0

Add a thermos of coffee!

gary durkovitz 
Rating:
5.0

Customer did not leave a comment.

Laura Goerzen 
Rating:
5.0

I initially chose this location in order to support rural business owners/operators, because my home in VA is also rural. I’m grateful I did, because the move took longer than expected and we were running behind. Although we arrived after 9:00 PM, the Gentleman came out and graciously helped us return the trailer. That’s two pluses, the support after hours and also being so kind to us weary movers. I’m deeply appreciative of his demeanor, and made a point to introduce my daughter so she could thank him as well. That’s good business.

jonathan coleman 
Rating:
5.0

Someone came out just as we arrived and greeted us. Very friendly and helpful. He made check in quick and easy. No waiting in line. He took care of checking the trailer in as "returned" quickly; and we received email confirmation within minutes. Pleasant return.

John Tolson 
Rating:
5.0

Customer did not leave a comment.

Brandon Craddick 
Rating:
5.0

Friendly folks. No issues whatsoever.

Patrick Buck 
Rating:
5.0

Very helpful, sweet and understanding!!! Absolutely hands down the BEST experience I've ever had

Bobie Updike 
Rating:
5.0

Live down the street so it’s super close. If finances and space permitted, I would like to see them expand their line of packing supplies if possible.

Patrick Kuhns 
Rating:
5.0

Customer did not leave a comment.

Bruce Moore 
Rating:
5.0

Customer did not leave a comment.

Cheryl Horne 
Rating:
5.0

Customer did not leave a comment.

Randy Bradshaw 
Rating:
5.0

Very friendly staff and great customer service!

Roger Silver 
Rating:
5.0

Nothing!

Shane Garrett 
Rating:
5.0

Pick-up and drop-off could not have been easier, and everyone was incredibly helpful at every step!

Priscilla Coulter 
Rating:
5.0

Additional signage at the actual location

Dennis Stovall 
Rating:
4.0

Customer did not leave a comment.

Clevon Lewis 
Rating:
5.0

Keep up the good work

Sharon Houseman 
Rating:
5.0

I was very concerned when I realized the trailers were not designed where you could lock the trailer to the vehicle. Had an overnight stay at a hotel and I was worried the trailer might not be there the next morning.

Donna Cole 
Rating:
5.0

Customer did not leave a comment.

Stacy Shipp 
Rating:
5.0

Easy Peasy! Wonderful people to work with.

Gary Goodman 
Rating:
5.0

Customer did not leave a comment.

Jessica Bednar 
Rating:
5.0

Great service. Very friendly

Megan Sanders 
Rating:
5.0

The people there were very prompt, friendly, and helpful.

Leah Gilbert 
Rating:
5.0

Easy check out and check in. Friendly folks. Less than a mile from my house. No downside whatsoever.

Michael St John 
Rating:
5.0

Just keep going down the road after the sign. Their place is in the back. Super close To my house and very helpful!

Patrick Kuhns 
Rating:
5.0

The Rental Pick Up is excellent. It's the U-haul main hub. I call to rent gave all info they asked. Got to rental pick up and it took a little over an hour. The hub evidentally has very outdated communication. The call was dropped and the hub asked for my same information 3 times. I was late for destination. I would definitely go back to Martin pick-up but I will check to see if the hub has updated their end. U-haul hub your making your pick-up and drop-off not to be desired and it is not their fault.

Wanda Stephens 
Rating:
5.0

Customer did not leave a comment.

Victoria Bendit 
Rating:
5.0

Customer did not leave a comment.

Kristine Ryan 
Rating:
5.0

Customer did not leave a comment.

Robert D Larsen 
Rating:
4.0

Customer did not leave a comment.

Bryan Denman 
Rating:
5.0

Customer did not leave a comment.

Raoul Serenil 
Rating:
5.0

Customer did not leave a comment.

VICTORIA TACKER 
Rating:
5.0

Customer did not leave a comment.

Monica Poindexter 
Rating:
4.0

Customer did not leave a comment.

Bobby Stanaland 
Rating:
5.0

Customer did not leave a comment.

CONNIE EBARB 
Rating:
5.0

Customer did not leave a comment.

Warren Fisher 
Rating:
5.0

Customer did not leave a comment.

Warren Fisher 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top