Customer Reviews for Marshall General Store
(Distribuidor de U-Haul del vecindario)

153 comentarios

5150 Hwy 25 70   Marshall, NC 28753

(828) 649-3618

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(828) 649-3618

5150 Hwy 25 70
Marshall, NC 28753

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT R. 
Clasificación:
5.0

She was very nice lady

Paul L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jamey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOE W. 
Clasificación:
5.0

The truck was in great shape. It was a pleasure renting from these people. I will definitely come back the next time I need a truck.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT R. 
Clasificación:
3.0

Have the staff learn to assist me in disconnecting the trailer oh, and have tools to enable that function since it was screwed on very tightly. I was fortunate that next customer had a wrench that I could use

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dean A. 
Clasificación:
5.0

It was great the tires the condition of the vehicle and the trailer was really good too - looked like it was almost new. Trip went great and I'm sure that having no faulty equipment is what helped to make it smooth,. Gracias

Steven L. 
Clasificación:
2.0

Waited over an hour to be given the truck. They said they were waiting on it to be serviced but that it should be "fine". They also said we swept it out as best we could but the person who used it before you obviously did a lot of yard work. It was filled with dirt both in the bed and in the cab.

Philip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURNA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl R. 
Clasificación:
1.0

El cliente no dejó un comentario.

hector R. 
Clasificación:
1.0

Insurance company y'all is is a joke I'm having to hire a lawyer

Amber H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leann T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK B. 
Clasificación:
5.0

Great people and customer service!

Carroll R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
2.0

Check out the vehicle!!

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent C. 
Clasificación:
5.0

Outstanding service

dana F. 
Clasificación:
5.0

Trailer had a flat on one of the axles. I went to the Asheville location on Merrimon to get air. The service gentleman put n a new tire in a matter of minutes. Very professional. When I returned the trailer in Marshall, the business owner was apologetic. Wasn't his fault but I appreciate the genuine concern. Excellent service all around.

ronald D. 
Clasificación:
5.0

Dropped off trailer after hours, did not go inside.

Brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas D. 
Clasificación:
3.0

I found the check in processes difficult

Christopher H. 
Clasificación:
4.0

Easy drip off. A little far from my destination. I passed the drop off point on the way to my delivery location. We passed another location that was closer to my destination on the way back from dropping off the truck. I left a hat in the cab and called the staff members whi found and held it for me to retrieve. They were very friendly

Stephen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara L. 
Clasificación:
5.0

El cliente no dejó un comentario.

dillion W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth W. 
Clasificación:
5.0

Folks that ran this location were great. They had to help me get the truck rented when U-Haul's 24/7 System failed. Waited over 40 minutes for verification after I logged in on site to rent the truck. Also called into U-Haul and was on hold for 30 minutes on the phone with no answer

terry H. 
Clasificación:
4.0

have someone take a look and update the gps location for the store on maps if they can or give directions on your website.

Tristan B. 
Clasificación:
4.0

I had made a reservation 2 months prior to the day of my move. On 08/29/19 @ 6:50 pm, Uhaul called me and informed me my truck would not be at my location and I had to travel 40 minutes out of the way. BAD CUSTOMER SERVICE. I WILL NEVER USE UHAUL AGAIN!!!!

Wanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph H. 
Clasificación:
5.0

EXCELLENT. staff wen above and beyond. could not give them a more sterling report. many, MANY thanks!!!!

adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

shelly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

Lady checked me in, and i was finished in just a few minutes. Friendly, easy drop off.

scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

archie R. 
Clasificación:
1.0

One of the worst experiences of my life. Very poor management charged extra money had to spend a day on the phone to get it back. Will never rent from U-Haul again

Larry D. 
Clasificación:
3.0

Okay, so, this location was nor where I initially reserved. I initially reserved picki-up for the Carl Eller Road location in Mars Hill, which did not have my truck available despite my reservation. The man who helped us at the first location was hostile, rude, and at points was practically yelling at me and the two who were with me. He was not particularly helpful at all. He tried to get us out the door as fast as possible, and told us that the Marshall location would be expecting us. The Marshall location didn't seem to know we were coming when we arrived there. We were held up there for another hour and a half due to computer troubles with our rental, but the employee helping us there was great and friendly. He even helped us take the tow away thing that was attached to the vehicle. Despite our troubles he was really patient and friendly and I'd recommend this location over the Mars Hill any day. Although, we were double charged during this whole ordeal and we hope to get that resolved soon. I would highly advise U-haul evaluate the Mars Hill location, because the treatment we received there was awful and the man working there was not sympathetic and was just very hostile despite us being patient.

Sarah P. 
Clasificación:
5.0

Always helpful with the previous times as well as this time with drop-offs and scheduling

Christine M. 
Clasificación:
1.0

The whole experience was a nightmare. It started a week prior with website issues and multiple phone calls. Followed my self pick up app not working costing us 2 hours of moving labor we payed for on your website. We had to drive an additional 45 miles to get a truck which added unneccesary mileage and time. Truck ended up leaking on everything. Customer service was poor during app, Brandon just stopped respoding and when we called, we were told it was our fault.

Julie E. 
Clasificación:
1.0

Probably the worst customer service experience I've ever had. We were supposed to pick up a truck on Friday evening...truck was there, app wasn't working, no keys to be found. Talked to DM, and no one could get in touch with the owner. When we went to get the truck the next morning, my boyfriend went to talk to the owner while I checked in via the app. The owner told my boyfriend he wasn't going to rent him a truck (that I had already paid for) because he didn't like his attitude, and told him to get off the property...after shoving the iPad in my boyfriend's face. I went in and spoke to the owner, who said we weren't in the system even though I had the truck and reservation number on my phone. He called the DM, who told him to give me the keys to the truck. The owner then decided to dispense some dating advice and tell me that I needed to "find a man with a better attitude." I will not be returning to this location, and will deter anyone I know from going there.

Brently S. 
Clasificación:
2.0

No clue..

Chris F. 
Clasificación:
4.0

El cliente no dejó un comentario.

An R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIELA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
3.0

El cliente no dejó un comentario.

lori B. 
Clasificación:
4.0

El cliente no dejó un comentario.

william F. 
Clasificación:
2.0

They charge me extra money they was already close and they charge me on my card wirhout calling me. I did get some back after i complain to uhaul.

Beverly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

adam S. 
Clasificación:
3.0

Assure the computer reservation system is up and running. Had to wait 20 minutes for the system.

Michael F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emilie G. 
Clasificación:
3.0

There was a problem with the positive traction on the vehicle and it could not make it up my driveway. I had to hand unload and walk it up 125 inclined driveway. Not very pleased at all. The check engine light was on when I picked up the truck and now I know why.

Rick B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ben W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ben W. 
Clasificación:
4.0

Better, more obvious signage.

David I. 
Clasificación:
3.0

The truck was not inspected before I rented it because there was a hole in the roof and it was very dirty from hauling plants or something of the sort. I had to sweep it out and on the second day I actually had to use a mop to soak up the water that rained in during the night. Location was very friendly.

brandy B. 
Clasificación:
3.0

Be open on Sundays...

CURTIS A. 
Clasificación:
3.0

The address that was given to me by dropping it on my cell phone, took me a location along a railroad track next to the french broad river. He is actually located on the By pass of Marshall. I called the location several times to inquire about hours and got answering machine each time. Left vm, no return call. that was on Saturday. His business name does not match what his sign on building states, so this was confusing as well. the only business sign there was carolina carports. Thankfully there were several U-haul vehicles there and customer support ensured me that this was it b/c they only have one U-haul agent in Marshall. He needs some basics in business 101.

DWIGHT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
2.0

I was met with very friendly service, however there were a few issues. The blankets, dolly and hand truck I reserved were not on the order, although she did locate a hand truck and blankets for me. The truck was very dirty and the windshield was so covered in grime that I had to stop at a truck stop and scrub it with a long-handled squeegee. We didn't go over the pre-existing damage on the truck, which I didn't think about until after I left. This made me nervous that something would come up on the return that was pre-existing but no marked with a sticker (fortunately I received the invoice and everything is fine).

Carson K. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHY B. 
Clasificación:
1.0

Hours of operation should be updated to "whenever."

CHRISTOPHER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
3.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Great, friendly service. Keep it up!

ROD B. 
Clasificación:
1.0

I returned the auto transport early the next morning, I did not even have it 24 hours today I get a bill charging me for an extra day. Since it was a holiday weekend they charged me extra since they were not open or did not check their returns. Still waiting on a return call from Marshall General store.

Wanda W. 
Clasificación:
5.0

Excellent service.

Daniel A. 
No se han enviado comentarios para esta ubicación.

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