Comentarios del cliente para Marquis Systems

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Marquis Systems

Grado total:

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Mike P. en

Grado:

El cliente no dejó un comentario.

Ron S. en

Grado:

I would not recommend this location to anyone. When I arrived at the location, no one knew how to complete the rental contract as the owners were not onsite and they were the only ones who knew how use the uhaul system. It took 45 minutes to pick up the trailer even with me doing advanced check. The girl had to call uhual to complete my rental contract. They did not know how to do a circle check on the trailer. The 6x12 trailer is a very heavy trailer, it would have been nice if someone would have been able to help me lift the tongue of the trailer on my hitch ball. Then when returning there was no one available to help lift the trailer off the hitch ball. When I checked the trailer in I was charged additional two days of rental when clearly on my contract at time of pick up I had pre paid for 3 days . I would not recommend having trailers as this type of location!!

Natalie S. en

Grado:

We had no idea that we would be sent to a location that was not an official U-Haul store. It felt very unprofessional and confusing. Luckily the women in the store were helpful, but the location overall was surprising. In truth, the emails and texts from U-Haul were both excessive and lacked any pertinent information. Later we discovered that the furniture pads and dolly that we ordered weren't included.

paul S. en

Grado:

El cliente no dejó un comentario.

Nathan H. en

Grado:

Location did not display any U-Haul signage and it was difficult to figure out where in the plaza to go. Was charged an extra $57 in error which was corrected, however the error should not have occurred in the first place.

morris H. en

Grado:

This location was closed when I dropped off the vehicle

Benjamin M. en

Grado:

Drop off process went smooth and there were no issues. Overall I was very pleased with this location. The only suggestion I have is putting up some signage to let customers know that this is a U-Haul location.

Lorrie C. en

Grado:

El cliente no dejó un comentario.

Ryan C. en

Grado:

I got charged an extra 70 dollars for being late. I dropped off the truck on time and filled it up with gas when I dropped it off. It is compete bullshit the kinda shit you do to your customers. I have full intentions on using uHaul another 2 times in the next week but I am never using or recommending such a crooked company.

Holly B. en

Grado:

Nothing. Was an empty parking lot, and the key-drop box was fairly easy to locate.

mike R. en

Grado:

Great experience! Very easy to work with.

Jerry T. en

Grado:

El cliente no dejó un comentario.

Marc M. en

Grado:

A sign would be nice. We pulled in and couldn't find any evidence that this was a uhaul location. We spent 20 mins trying to figure out where our uhaul was and how to pick it up. Also we we're sent an address but not the name of the company which might have been helpful in this case.

Kaetlyn B. en

Grado:

It was out if my way and the poor desk girl didn't know much.

Nancy L. en

Grado:

The U-Haul agent was at home sick that day 'n working from home. There was only the woman who works in the Women's clothing store on premises to try 'n help us. She had to phone agent,who needed all my details again as her computer wasn't bringing up our account with U-Haul.Agent had to phone back after 5 minutes with confirmation, There was no cord socket to connect trailer lights to car,although agent said it was in the office.All that was there was a computer cable.We couldn't then buy one at the pick-up location ,so Barton Road U-Haul was called and my son had to drive over from his home to pick it up for us. We were delayed about 45 minutes over all this,with two young grandchildren in the car waiting,after a drive up from St. Thomas to pick up trailer,so we were not best pleased with the service.

Kelly S. en

Grado:

The lady was late/absent the morning of pickup so I had to do it over the phone. When I dropped it off she didn’t process anything so I now have to drive all the way back to pick up my refund from the location because she didn’t process it when I dropped the truck off.

Kim M. en

Grado:

Dropped key off to someone in a hair salon last night because nobody was there to receive it. Completed the return this morning. No issues at all. Thank you

BRYCE K. en

Grado:

Worst customer service truck was covered in snow lady never even came outside. First truck she tried to give me had a lock on the back so she gave me 6 keys to try which non of them worked. Asked me if I was sure there was a lock still not coming out to see. Eventually give me a new key to different truck . Wouldn't go there again

Rolito V. en

Grado:

I ordered 2 dollies but were not given then when truck was picked up was told I would have to pick up at a different location. Had I know this when we booked it I would of ordered truck from different location.