The agent was very knowledgeable, friendly and helpful.
Bob W
Customer Reviews for Marion Lumber Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gale was very informative and helpful!
MIKE TVery good people to deal with
JEFF CDropped off after hours, no personnel was there.
Lisa BAwesome job Gail.... Thx.
CRAIG BFriendly and very helpful group of people
ANTHONEY DThe rental at Marion Lumber went off without a hitch. Having used several rental truck companies over 40 years I have a few comparisons. This was the best experience with truck rental to date by far!
Edward BJust keep up the good work.
robert mMarion Lumber was my 2nd pickup location. I dealt directly with the owner of the business, and despite the false start I had that day, he was very accommodating and set me up with the equipment I reserved. My original location for pickup was Universal Rent It All in Cadillac. When I arrived there at the 9am pickup time, an employee began to process my reservation. At roughly the same time, the owner took a phone call from a renter, and approved a return of some equipment for later that day, despite only being scheduled to be open from 9am to 10am. When the employee finished taking my info, and was linking my reservation to a location asset, it was discovered the equipment being returned later was my trailer. The U-Haul national office was blamed by the location owner, citing a 12pm return on the trailer was not unexpected and planned for all along, and that the national office sent me to their location knowing there wasn't a trailer available to rent at 9am. I found the whole experience with Universal Rent It All to be dishonest and not genuine. I would not recommend renting any U-Haul equipment if they or their sister location, Universal Rent To Own, are the local agents involved in the transaction.
Thomas MIt was out of windshield solvent and not swept out.
Lawrence RNone. Thank you for helping me out. Lonette Croff
Lonnette CAll was good
KIM JYou’re good
benjamin NThese guys go out of their way to make sure they have what you need on time.
Rena CExtremely helpful and friendly staff
Jon PLove our lumber company in Marion. Good people and great service.
Rena CNot our chosen location
Michelle RI just wish we didnt have to drive three towns away to pick it up! otherwise, all went well 🙂
Tina SExcellent very friendly
TRACY DNothing Gale is wonderful and easy to work with
BARBARA CI ordered a dolly and blankets and was charged for them but didn't get them in my pick up.
Jared RVery friendly and easy to drop off.
victoria cThe gentleman that helped me in store was respectful and a delight. Has a great sense of downhome humor. It was great service!
Jacqueline RGood "down home" sevice. Convenient location for rural customers.
Linda EGreat service from the staff at Marion Lumber Yard!
John STried to rent in Houghton Lake Mi waited for 2 days for a call back and nothing.
Joshua KNot a thing.
Paul KGreat customer service and an easy place to drop off the truck and trailer.
Thomas LQuick friendly, Gail treated me like an old friend!
PETER AThe only improvement for me would be to find a truck closer to my location in Gladwin
don mNo need.
Paul KThe whole experience was the best it could be. The owner of the lumberyard was terrific and explained everything perfectly also the price was just right for my needs thank you
CHAD NGreat service, will recommend highly.
Kathy RMarion Lumber Yard is a great place to do business. Knowledgeable staff that deals with you honestly and doesn't try to sell you things you don't need to extract more money from you. Item worked exactly as described, with no problems.
JUDITH ANo need to improve .
Paul KMarion Lumber fellas are nice guys and very helpful, with a good sense of humor! I will recommend this place to everyone! Thanks again Marion Lumber!
marilyn wVery good experience. No issues with the trailer.
GARY Mtrip was uneventful and drop off was easy and smooth
DAVID RI was required to sign the damage and fuel amount paperwork before I was allowed to check for myself. It turned out it did not have half tank of gas as stated, but I still had to return truck with half, and I did.
Lyla MExcellent staff and service!
CRAIG TNothing everything went smoothly
chris cReally great service at both ends and I was pleasantly surprised at the newness of the truck.
JOHN DI am satisfied with UHaul every time I elicit their services. Marion UHaul and Lumber is an excellent location to do service with. They have very courtious and knowledgeable staff.
TRAVIS Mmarion lumber was the only location that knew the product and sold the product. pleasure to deal with them. other area stores did not answer the phone, or did not know the product. losing root's service was a big loss in 49651 area code.
james g