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Sean Abate
Customer Reviews for Marion Ave Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice to work with
DEBORAH OROURKEBrandon is very friendly and efficient.
JOHN BROPHYNeed more lighting for after hours dropoffs.
Wesley LawrenceBrandon was great to deal with. I highly recommend this location. Thanks again.
Robert Palyo IIIPhone number wasn’t always working when I first tried to book a UHaul. I finally just called the gas station and that was the new correct number. A glitch in trying to book
Christine McDonaldWould have been nice to have the large potholes filled in the parking lot so we didn’t have to park over it to get the trailer. Couldn’t get out the door of our pickup or lean down under truck to hook it up.
Gregory PotterMatt was the most informative and mary the uhaul lady was so pleasant. Best uhaul location. Very clean
Brandon AnibalAAA discount or military discount, your CSR Mary was very helpful and knowledgeable, really knew her stuff.
JONATHANPAUL HOLTONThe equipment was in terrible condition. One of the tires was illegal to be on the road and lost air pressure 6 times during my travel. I as the consumer did not o own that the tire was illegal. It had 2/32” tread on it. When I dropped the trailer off at the destination location, I went through it with the employee there and he told me that it never should’ve been rented that way. He told me I should contact customer service about the issues with the trailer, as well as let the place I rented it from know what the problems were. When I went to speak to the place, I rented it from the female that worked there named Larissa yelled at me for not inspecting the trailer before I left. It is not my responsibility as the consumer to know what the tread depth is on the tires. She also yelled at me that it was my responsibility to pull over and sit on the side of the road for three hours waiting for roadside assistance, when it never should’ve been rented to me that way in the first place. When I asked her for my copy of the contract back so that I could speak to Customer Service about it since they were very unhelpful at the rental location, she ripped my contract as she was taking it off the counter and then crumpled it up and threw it in my face while screaming at me. She then stormed off yelling how she is sick and tired of everyone telling her how to do her fucking job. This was all on camera at the rental location. I have rented from U-Haul a ton of times in my life and I have never dealt with an issue like this before.
Peter AbeleGreat service! Thank you for making it easy.
Christopher BusoldClean the dog hair off the seats n garbage under seats. Do not rent a truck for a long trip that has a manifold leak. And $1.00 a mile for overage is highway robbery. With fuel and overage miles truck cost $450. Will use Penske next time
Michael SmithBrandon was amazing! He was so courteous and professional! Thank you for making my move so easy and stress-free.
Rachel FarinaEverything was great. process was very easy and the fellow at the Marion Ave location couldn't have been more helpful.
JOHN BROPHYSweep out the truck
Pat HugginsVery professional!
David RingwallNeed to Lubricate the hitch tightening mechanism
Brian RodemsClean the vehicle
Veronica Salas-FritoThe u haul associate who was there during the pick-up process was excellent
Greg JonesGreat customer service and help despite being a busy location. THanks,
dave ottoThis rental was a pure pleasure to drive
Andrew PrattBrandon was very helpful and friendly.
Kirsten DahlgrenThe employees were great
Paul Thomaskeep up good work
Carl KnuthI believe the rep that helped us today was Brandon. We walked in with no appointment because we didn’t think we were gonna need a UhAul for our across town move and last minute needed one. Brandon was helpful, pleasant and got us in and out quickly. I’d definitely use this location again.
Shona NilssonBrandon is AMAZING .. he is just GREAT with the customers …
BRENDA SENECALEasy, affordable and instructions were emailed. The process was simple and stress free
Jim WalkerPickup was quick and easy.
Eric ValentineOutstanding experience. Van ordered was r
David MarcinkoSuch a good experience and mainly due to Mary! She’s great.
Nicholas RosebrookTrucks need cruise control !
Alan WhalenTruck was not road worthy....had some wiring issues witch I ended up haveing road side assistance come to my house twice to rectify the issue.....tire pressure light was on in the truck after i had a tire blowout and no one was at the Saratoga place k ew how to reset the light.........and by the way please let's not forget what happened at the Queensbury office.....nothing but a joke....reps there were rude
David WrightBrandon was very nice, patient and explained everything. Very good customer service. I have rented truck from them several times, always a pleasure to work with.
Lynette VolkLove the new ramp on a 5x8 trailer, makes everything easier.
Thomas HemansMy issue with U-Haul is you advertise for $19.95, but by the time I’m done I’m up to $42 and still had to put $5 in gas in. Thank gosh I only went 11 miles cause at $.79 a mile it can really add up fast. It is a little deceiving. Otherwise, the van we got was in good shape, low mileage, and comfortable.
Scott BaileyMarion Ave Mobil ALWAYS the best.
DALEJACKSON JR HURDThanking you all for excellent service! Very much appreciated! Gentlemen on staff during my rental was very kind and patient with me. Enjoy
Paula JohnsonPhenomenal customer service and a clean, well-maintained truck is why I repeatedly do business with this U-Haul rental office even though another one is closer to my residence.
Barbara Ann WhelanEasy pick up. Easy drop off. Very nice people at this location. Will definitely use again if needed in the future.
Kathleen LeszczynskiMary the uhaul clerk Rocks,( awesome lady )
Francisco LoconteEveryone was so helpful. Thank you guys!!
DAWN COVELLEverything was great, it was fast and simple to rent the truck
Lynette VolkGreat people. No hassle drop off.
JOHN EBERLINThe app and trying to locate the trucks were aweful. No numbers on the mailbox that had the key so you had to trial and error all of them. Your app is one of the worst I’ve used in 10 years. It’s not user friendly. It makes no sense. And is full of broken links. Aweful experience. Fire your product and tech employees. They should be embarrassed
Edward dauginasTruck was great but reeked of cigarettes…..
Daniel SpillaneThere was one attendant and I had to connect the trailer but his directions were good enough to locate and connect the trailer. The only thing I would suggest is that the attendant be free to go out to the trailer and provide direction on how to lock the trailer to the vehicle.
Daniel McCartyCustomer service was amazing. Great people to work with. Truck was a hot pile of poop. I didn’t feel comfortable with the breaks. Truck smelled like old maple syrup but not in a good way. Truck back door was stuck and had to use a ton of force to open. Again though….the staff was pleasant. You should probably retire that truck. It had 150k miles and seemed like a death trap. I pray for the next person who rents it. Glad I made it home alive.
Aaron AkinsEasy drop off
Thomas BoardmanExcellent service, hate moving but love using this haul.
Anita BrownI reserved moving blankets but they weren’t in the truck. I didn’t end up needing them, but it would be good for the staff to confirm everything for the rental is in the truck - I didn’t think to look inside the truck until we’d arrived at our storage unit and it was too late then.
DINA LEES-ADDISexcellent service would rent again when needed
CARL KNUTHI had to use this location as I was told the day of my move that Cohoes location could not provide me a vehicle. Changed location that was over 22 miles away. And they charged me the additional mileage despite the mistake on U Haul's part. The people at Saratoga were very nice, but the vehicle was not clean inside and the warning lights for the tires were on the entire time. Something was not right with the truck. Cohoes location would get 1 star for screwing up my entire experience. Again, notifying me the morning of my move that they no longer had a truck available without offering any discount is poor business.
Daniel LaroccoGood service and equipment
Edward BentleyFriendly service. Thank you.
Jason LangeNone. Very good customer service and friendly staff and good truck to borrow
George Muller