Customer Reviews for Marion Ave Mobil
(U-Haul Neighborhood Dealer)

3,477 reviews

33 Marion Ave   Saratoga Springs, NY 12866

(518) 587-5880

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(518) 587-5880

33 Marion Ave
Saratoga Springs, NY 12866

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sean Abate 
Rating:
5.0

Customer did not leave a comment.

Michael Dwyer 
Rating:
5.0

Very nice to work with

DEBORAH OROURKE 
Rating:
5.0

Brandon is very friendly and efficient.

JOHN BROPHY 
Rating:
3.0

Need more lighting for after hours dropoffs.

Wesley Lawrence 
Rating:
5.0

Brandon was great to deal with. I highly recommend this location. Thanks again.

Robert Palyo III 
Rating:
4.0

Phone number wasn’t always working when I first tried to book a UHaul. I finally just called the gas station and that was the new correct number. A glitch in trying to book

Christine McDonald 
Rating:
4.0

Would have been nice to have the large potholes filled in the parking lot so we didn’t have to park over it to get the trailer. Couldn’t get out the door of our pickup or lean down under truck to hook it up.

Gregory Potter 
Rating:
5.0

Matt was the most informative and mary the uhaul lady was so pleasant. Best uhaul location. Very clean

Brandon Anibal 
Rating:
5.0

AAA discount or military discount, your CSR Mary was very helpful and knowledgeable, really knew her stuff.

JONATHANPAUL HOLTON 
Rating:
1.0

The equipment was in terrible condition. One of the tires was illegal to be on the road and lost air pressure 6 times during my travel. I as the consumer did not o own that the tire was illegal. It had 2/32” tread on it. When I dropped the trailer off at the destination location, I went through it with the employee there and he told me that it never should’ve been rented that way. He told me I should contact customer service about the issues with the trailer, as well as let the place I rented it from know what the problems were. When I went to speak to the place, I rented it from the female that worked there named Larissa yelled at me for not inspecting the trailer before I left. It is not my responsibility as the consumer to know what the tread depth is on the tires. She also yelled at me that it was my responsibility to pull over and sit on the side of the road for three hours waiting for roadside assistance, when it never should’ve been rented to me that way in the first place. When I asked her for my copy of the contract back so that I could speak to Customer Service about it since they were very unhelpful at the rental location, she ripped my contract as she was taking it off the counter and then crumpled it up and threw it in my face while screaming at me. She then stormed off yelling how she is sick and tired of everyone telling her how to do her fucking job. This was all on camera at the rental location. I have rented from U-Haul a ton of times in my life and I have never dealt with an issue like this before.

Peter Abele 
Rating:
5.0

Great service! Thank you for making it easy.

Christopher Busold 
Rating:
3.0

Clean the dog hair off the seats n garbage under seats. Do not rent a truck for a long trip that has a manifold leak. And $1.00 a mile for overage is highway robbery. With fuel and overage miles truck cost $450. Will use Penske next time

Michael Smith 
Rating:
5.0

Brandon was amazing! He was so courteous and professional! Thank you for making my move so easy and stress-free.

Rachel Farina 
Rating:
5.0

Everything was great. process was very easy and the fellow at the Marion Ave location couldn't have been more helpful.

JOHN BROPHY 
Rating:
3.0

Sweep out the truck

Pat Huggins 
Rating:
5.0

Very professional!

David Ringwall 
Rating:
5.0

Need to Lubricate the hitch tightening mechanism

Brian Rodems 
Rating:
4.0

Customer did not leave a comment.

Mary Turner 
Rating:
5.0

Customer did not leave a comment.

Kristina Fisk 
Rating:
3.0

Customer did not leave a comment.

Andre Newton 
Rating:
5.0

Customer did not leave a comment.

Diane Ronnenberg 
Rating:
4.0

Clean the vehicle

Veronica Salas-Frito 
Rating:
5.0

Customer did not leave a comment.

Mark Jewell 
Rating:
5.0

Customer did not leave a comment.

JOHNP SR MISHOE 
Rating:
5.0

Customer did not leave a comment.

JOHNP SR MISHOE 
Rating:
5.0

The u haul associate who was there during the pick-up process was excellent

Greg Jones 
Rating:
5.0

Customer did not leave a comment.

Anthony Baggetta 
Rating:
5.0

Customer did not leave a comment.

Michael Dwyer 
Rating:
5.0

Customer did not leave a comment.

Michael Dwyer 
Rating:
5.0

Great customer service and help despite being a busy location. THanks,

dave otto 
Rating:
5.0

Customer did not leave a comment.

JOHNP SR MISHOE 
Rating:
5.0

Customer did not leave a comment.

JOHNP SR 
Rating:
5.0

Customer did not leave a comment.

Michael Dwyer 
Rating:
4.0

Customer did not leave a comment.

Scott Bailey 
Rating:
5.0

This rental was a pure pleasure to drive

Andrew Pratt 
Rating:
5.0

Brandon was very helpful and friendly.

Kirsten Dahlgren 
Rating:
3.0

Customer did not leave a comment.

john grande 
Rating:
5.0

Customer did not leave a comment.

Norbert Sygdziak 
Rating:
5.0

The employees were great

Paul Thomas 
Rating:
5.0

keep up good work

Carl Knuth 
Rating:
5.0

Customer did not leave a comment.

Michael Dwyer 
Rating:
5.0

I believe the rep that helped us today was Brandon. We walked in with no appointment because we didn’t think we were gonna need a UhAul for our across town move and last minute needed one. Brandon was helpful, pleasant and got us in and out quickly. I’d definitely use this location again.

Shona Nilsson 
Rating:
3.0

Customer did not leave a comment.

Piotr Czekan 
Rating:
4.0

Customer did not leave a comment.

Joann Maloney 
Rating:
5.0

Brandon is AMAZING .. he is just GREAT with the customers …

BRENDA SENECAL 
Rating:
5.0

Customer did not leave a comment.

PHILLIPMATTHEW EGAN 
Rating:
5.0

Customer did not leave a comment.

Michael Dwyer 
Rating:
4.0

Customer did not leave a comment.

Matthew Wells 
Rating:
5.0

Easy, affordable and instructions were emailed. The process was simple and stress free

Jim Walker 
Rating:
5.0

Customer did not leave a comment.

Youwei Lu 
Rating:
5.0

Pickup was quick and easy.

Eric Valentine 
Rating:
5.0

Customer did not leave a comment.

Gary ONeil 
Rating:
5.0

Customer did not leave a comment.

Robert Nimmo 
Rating:
5.0

Outstanding experience. Van ordered was r

David Marcinko 
Rating:
5.0

Customer did not leave a comment.

Hannah Davidson 
Rating:
5.0

Such a good experience and mainly due to Mary! She’s great.

Nicholas Rosebrook 
Rating:
5.0

Customer did not leave a comment.

CARL KNUTH 
Rating:
5.0

Trucks need cruise control !

Alan Whalen 
Rating:
5.0

Customer did not leave a comment.

John Alexander 
Rating:
1.0

Truck was not road worthy....had some wiring issues witch I ended up haveing road side assistance come to my house twice to rectify the issue.....tire pressure light was on in the truck after i had a tire blowout and no one was at the Saratoga place k ew how to reset the light.........and by the way please let's not forget what happened at the Queensbury office.....nothing but a joke....reps there were rude

David Wright 
Rating:
5.0

Customer did not leave a comment.

james christie 
Rating:
5.0

Customer did not leave a comment.

Michael Naclerio 
Rating:
5.0

Brandon was very nice, patient and explained everything. Very good customer service. I have rented truck from them several times, always a pleasure to work with.

Lynette Volk 
Rating:
4.0

Love the new ramp on a 5x8 trailer, makes everything easier.

Thomas Hemans 
Rating:
5.0

My issue with U-Haul is you advertise for $19.95, but by the time I’m done I’m up to $42 and still had to put $5 in gas in. Thank gosh I only went 11 miles cause at $.79 a mile it can really add up fast. It is a little deceiving. Otherwise, the van we got was in good shape, low mileage, and comfortable.

Scott Bailey 
Rating:
5.0

Marion Ave Mobil ALWAYS the best.

DALEJACKSON JR HURD 
Rating:
3.0

Customer did not leave a comment.

Mike Corso 
Rating:
5.0

Customer did not leave a comment.

LISA BATES 
Rating:
5.0

Customer did not leave a comment.

Fred Dente 
Rating:
5.0

Thanking you all for excellent service! Very much appreciated! Gentlemen on staff during my rental was very kind and patient with me. Enjoy

Paula Johnson 
Rating:
5.0

Customer did not leave a comment.

Gordon Houston 
Rating:
4.0

Customer did not leave a comment.

Jolene Smith 
Rating:
5.0

Customer did not leave a comment.

Fred Dente 
Rating:
5.0

Phenomenal customer service and a clean, well-maintained truck is why I repeatedly do business with this U-Haul rental office even though another one is closer to my residence.

Barbara Ann Whelan 
Rating:
5.0

Easy pick up. Easy drop off. Very nice people at this location. Will definitely use again if needed in the future.

Kathleen Leszczynski 
Rating:
5.0

Mary the uhaul clerk Rocks,( awesome lady )

Francisco Loconte 
Rating:
5.0

Customer did not leave a comment.

John Allison 
Rating:
5.0

Everyone was so helpful. Thank you guys!!

DAWN COVELL 
Rating:
5.0

Customer did not leave a comment.

Richard Anderson 
Rating:
5.0

Everything was great, it was fast and simple to rent the truck

Lynette Volk 
Rating:
5.0

Great people. No hassle drop off.

JOHN EBERLIN 
Rating:
4.0

The app and trying to locate the trucks were aweful. No numbers on the mailbox that had the key so you had to trial and error all of them. Your app is one of the worst I’ve used in 10 years. It’s not user friendly. It makes no sense. And is full of broken links. Aweful experience. Fire your product and tech employees. They should be embarrassed

Edward dauginas 
Rating:
5.0

Customer did not leave a comment.

Michele Patton 
Rating:
5.0

Customer did not leave a comment.

bill olmert 
Rating:
5.0

Truck was great but reeked of cigarettes…..

Daniel Spillane 
Rating:
3.0

There was one attendant and I had to connect the trailer but his directions were good enough to locate and connect the trailer. The only thing I would suggest is that the attendant be free to go out to the trailer and provide direction on how to lock the trailer to the vehicle.

Daniel McCarty 
Rating:
3.0

Customer service was amazing. Great people to work with. Truck was a hot pile of poop. I didn’t feel comfortable with the breaks. Truck smelled like old maple syrup but not in a good way. Truck back door was stuck and had to use a ton of force to open. Again though….the staff was pleasant. You should probably retire that truck. It had 150k miles and seemed like a death trap. I pray for the next person who rents it. Glad I made it home alive.

Aaron Akins 
Rating:
3.0

Customer did not leave a comment.

John Kellogg 
Rating:
4.0

Easy drop off

Thomas Boardman 
Rating:
5.0

Excellent service, hate moving but love using this haul.

Anita Brown 
Rating:
3.0

Customer did not leave a comment.

Sarah Donaldson 
Rating:
5.0

I reserved moving blankets but they weren’t in the truck. I didn’t end up needing them, but it would be good for the staff to confirm everything for the rental is in the truck - I didn’t think to look inside the truck until we’d arrived at our storage unit and it was too late then.

DINA LEES-ADDIS 
Rating:
5.0

excellent service would rent again when needed

CARL KNUTH 
Rating:
3.0

I had to use this location as I was told the day of my move that Cohoes location could not provide me a vehicle. Changed location that was over 22 miles away. And they charged me the additional mileage despite the mistake on U Haul's part. The people at Saratoga were very nice, but the vehicle was not clean inside and the warning lights for the tires were on the entire time. Something was not right with the truck. Cohoes location would get 1 star for screwing up my entire experience. Again, notifying me the morning of my move that they no longer had a truck available without offering any discount is poor business.

Daniel Larocco 
Rating:
5.0

Good service and equipment

Edward Bentley 
Rating:
4.0

Friendly service. Thank you.

Jason Lange 
Rating:
4.0

Customer did not leave a comment.

Donna Kneaskern 
Rating:
5.0

None. Very good customer service and friendly staff and good truck to borrow

George Muller 
Rating:
5.0

Customer did not leave a comment.

Arthur Zobel 
No reviews have been submitted for this location.

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