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DANIEL B
Customer Reviews for Marion Ave Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Easy to work with, they worked with me about schedule. Very easy
JAMES ETruck was in a little ruff shape dod the job
JAMES Mi returned the truck with over a quarter of a tank of gas and you charged me a fee.
Melyssa WEvery time I move or need a truck rental… THIS is where I go!!! Professional, clean, and ample trucks/vans available. Great central location off of Exit 15 on the Northway. Can't beat it!!
CLARA STy
MONICA OThe guy at front desk was very helpful and went above and beyond
STEPHEN KGreat customer service.
ANDREW TEverything was as I would have expected it to be.
JOSEPH PKeep up the good work.
ROBERT BBrandon was positive, cheerful, and very helpful.
ROSEMARY OEasy access
JOSEPH SExcellent service . Customer service team very efficient and accommodating . Thx
Lisbeth CSmooth experience - the main contact guy at the store was great
PHILIP PBrandon at Marion Ave Mobil location in Saratoga Springs, NY did a fantastic job checking me into my rental van and making sure I had everything I needed for a good, safe trip. He exhibited a brand and a quality to his customer service that really should be recognized and commended.
ANDREW KAlways an excellent experience! I will only use this location! I even have my brother coming from 20 minutes away because the staff is always knowledgeable and efficient.
JAMES MThe truck was absolutely disgusting and it should have been cleaned out before it was released to be rented out. I had to be extra careful with my belongings as to not get black stains all over them. Some of my property was stained due to the filth.
DOROTHEA CCheck tire pressure which was even, but seemed low all around.
JOSEPH AAll went well, quick and easy…helped us change or reservation from enclosed to open trailer. Will be back!
MICHAEL FThe trailer was about 15 years old and in very rough shape with gashes and patched holes in the rear door and in general disrepair. Paint on the sides were peeling off. The tire pressures on the trailer were in the 50lb range not the required 65 lbs, and had I not asked to have the tire pressure rechecked, they would have let me drive out of there. According to you own literature, low tire pressure and differing pressures in each tire are the major cause of trailer failure. Lastly, the location was covered in ice and as I walked to the trailer I slipped, fell directly backwards, and struck the back of my head on the parking area surface hard enough to see stars and suffer a headache.
PAUL WSet up thr parking lot so the customers do not have to back trailers in when retutning them.
GORDON JAwesome Services
Mitchell STruck was ready when I arrived and ran perfectly. Easy check in and easy check out. ¡Gracias!
THOMAS MGreat location and staff!
Alexander RI hadn't really asked his name yet, but this is the third trailer rental I have had in the past month or two from this location. The gentlemen that works there- I believe full time and was associated with all three rental agreements- truly is great. I even told him, I was extremely impressed with how sharp, expedient, efficient, and just on the ball he always is. He is great at his job, very friendly- as well as on point. Truth be told, I couldn't tell you the last time I watched someone be so good at his job, it almost required me to introspect/ reflect on my work performance. Impressive to say the least. Idk if this review would get him any kind of boost, hopefully financially- but he deserves it. He def goes out of his way for the customer. And it's wonderful. 10 out 5 stars for this location and operation .
PATRICK RBrandon was so amazing and super helpful!
TIMMY SThe service was excellent. Franklin served 3 customers simultaneously, when I checked out a truck. Thanks so much.
GLYN JRude customer service. Very rude. I couldn't wait to get out of there. I've picked up truck twice from this location. Both times same rude reception. I go to this location because it's closer to me. Otherwise, somewhere else!
SYLVESTER KI was checked in by an amazing young man named Brandon who was very efficient and kind. But then a guy named Matt took over after that until check out who was rude and very mean to me
KEITH HGreat service quick and easy.
JOSE JExtraordinario servicio al cliente
David KBusiness tried to charge me 2 days extra rental fee's, because the key was left in the ignition of the vehicle. The truck was returned early!
Matthew bEverything was great!
MICHAEL GMatt and Brandon are excellent to work with. Helpful, courteous, professional, and knowledgeable. They are a major asset to U-Haul
MICHAEL PConfusing rude staff
ADIL EMary was very efficient and personable.
WILLIAM HThe truck's brakes were not great. From 40 go 50mph, when applying the brakes, there is a violent oscillation in the steering wheel and pulsation in the foot peddle - I would guess a very warped front disk rotor. I babied that truck all the way to Newport VT, and was surprised at the 17.5+ mph. The Uhaul app is good.
Eric Beverything was dead on.
KARL EWent well and smooth
JEFFREY W11/17/2024 The company is charging me for a cleaning fee on a mess that isn't even mine and the gentleman that called me about it was very rude and argumentative and seems like he enjoys causing drama. I want the cleaning fee removed from my bill.
ASHER NThe location didn't have the reserved truck and lied to me about the size of the replacement truck, not once but twice. I was told that if I needed a trailer to make up for the loss of hauling space due to the smaller truck I would have to pay extra.Would not take payment over the phone even after I had gotten pre-in advance approval. I have an account with the credit card on file for autopay . Be honest and knowledgeable about the equipment. Highly dissatisfied with the Marion Ave Mobil location.
EVAN CStellar customer service! Always! never disappoints.
JAMES MExcellent customer service experience from using the UHaul App, to picking up the truck, to dropping off the truck.
Thomas MThe staff I dealt with were rude and impatient. They couldn't or wouldn't answer questions about how the rental charges. I am going back to Kinns Road Clifton Park, NY to rent a truck because they were helpful and pleasant.
JANET GI was very pleased with the ease of this transaction.
MICHAEL CExcellent job no hassel. Nice clean equiptment , friendly poeple ,whats not to like.
KARL EThe check in person who also took my call to extend my reservation was condescending and gave me a very hard time extending. Moving an entire home and 5 storage units takes longer than you think.
DEREK RThe service was prompt, knowledgeable and extremely accommodating. I would definitely use them again and recommend to friends.
WALLACE WCompletely unhelpful staff
Benjamin HI don’t think you can improve because it was totally excellent in every way
MICHAEL WBrandon was awesome.
JULLIAN P