Customer Reviews for Marine Outlet
(U-Haul Neighborhood Dealer)

153 reviews

4410 S General Bruce Dr   Temple, TX 76502

(254) 774-7453

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 774-7453

4410 S General Bruce Dr
Temple, TX 76502

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary Shelton 
Rating:
4.0

Customer did not leave a comment.

Myron Lehman 
Rating:
4.0

Customer did not leave a comment.

Myron Lehman 
Rating:
5.0

Customer did not leave a comment.

christopher prater 
Rating:
5.0

Awesome service!

Catherine Rankin 
Rating:
5.0

Great customer service and atmosphere!

SAMUEL GUTHRIE 
Rating:
5.0

Customer did not leave a comment.

Danny Tucker 
Rating:
5.0

Later drop off hours would be nice. Left outside the gate as instructed but would have preferred an old school handoff

Jesse Hickland 
Rating:
5.0

No improvement needed. Interaction was professional and calming

Della Grant 
Rating:
5.0

Customer did not leave a comment.

james ferrell 
Rating:
5.0

I would highly recommend this place to all my family, friends and customers Thank you for always going above and beyond for your customers

Misty Williams 
Rating:
5.0

Staff was exceptionally friendly and helpful. Excellent customer service!!!

George Roraback 
Rating:
4.0

Easy drop. 5⭐️ service.

Derek Smith 
Rating:
5.0

Customer Service was excellent

Kevin Frierson 
Rating:
5.0

Customer did not leave a comment.

Naquita Johnson 
Rating:
4.0

Vehicle smelled like cigarette smoke and the employee didn’t really give much information regarding use of vehicle and inspecting it before leaving the lot.

Tanner Murrow 
Rating:
5.0

Lower the Cents per mile...

SHON BASKEN 
Rating:
3.0

The gentleman who rented the equipment was helpful and knowledgeable. Made my experience a good one thankyou.

Natalion Seymour 
Rating:
3.0

The brakes did not work on the trailer and almost pushed me into the back of an 18 wheeler. When I arrived at my location I looked in the brake fluid reservoir and it was completely empty. ***PLEASE MAINTAIN YOUR EQUIPMENT!!!*** In this case it could have cost me my life!

Joshua Teague 
Rating:
5.0

Customer did not leave a comment.

Francois Jean-Baptiste 
Rating:
3.0

They did give a discount because the truck was full of dirt. So appreciate that!

Robert Crowder 
Rating:
5.0

Very nice guy. Helped me file the complaint

Jacqueline Ivey 
Rating:
4.0

When I first rented the trailer, the agent did not review the contract with me. He had indicated that it was a 6-hour rental, which I had discovered the next day. So I called the Marine Outlet to rectify the situation. I was expecting a 24-hour contract, which seemed normal to me. The second agent adjusted the return time for me.

Jack Eckels 
Rating:
1.0

Was charged for the auto hookup. The straps came off 2 hours into the drive.

Sierra Wallen 
Rating:
5.0

There are two U-Haul rental shops on the same road about a mile apart. When renting online, there needs to be better clarification as to which one to go to.

Nicole Jawad 
Rating:
3.0

Be more specific on the location. It was confusing at first. Also please verify the customer information. Apparently i was listed as Mary Page, even though that is not my name.

clare mathenge 
Rating:
5.0

Outstanding

Eldon Hardgrove 
Rating:
4.0

Customer did not leave a comment.

Carlos Marshall 
Rating:
4.0

Customer did not leave a comment.

Jose TaracoYanez 
Rating:
5.0

N/A Great experience in every aspect.

Philip Cornell 
Rating:
5.0

Convincingly located in Temple.

Lincoln Glenister 
Rating:
1.0

Don't double charge me for dropping off at a different location

Brandon Harding 
Rating:
5.0

Rick was a pleasure to work with. His professionalism and manor was excellent and rare to experience these days. My faith in humanity came back a little after meeting Rick.

SAMUEL LONG 
Rating:
5.0

Customer did not leave a comment.

BRADON LEE 
Rating:
5.0

Customer did not leave a comment.

Donald Massey 
Rating:
3.0

Customer did not leave a comment.

Justin Johnson 
Rating:
5.0

good truck, check in and check out was painless

DEREK LICHOTA 
Rating:
5.0

Customer did not leave a comment.

DAVID FATE 
Rating:
5.0

My service and experience were outstanding!

BRETT MISER 
Rating:
5.0

I like renting for this place it’s fast and easy. Other places you have to go through a process on the phone.

KEVIN PRUETT 
Rating:
3.0

The only thing I wish had happened was checking the lights on the trailer before I left. After I got home I found out the initial tow vehicle wasn't set up for towing. My alternate vehicle was, but the running lights did not work on the trailer. Causing us to delay leaving and had to get off the road sooner than expected.

Jon Kinder 
Rating:
5.0

A+++

NATHAN LAMBERT 
Rating:
3.0

Customer did not leave a comment.

RICKEY GREENFIELD 
Rating:
2.0

Customer did not leave a comment.

CHAD CLATTERBUCK 
Rating:
5.0

Customer did not leave a comment.

james murray 
Rating:
5.0

Customer did not leave a comment.

JOHN BOCKHOLD 
Rating:
5.0

Customer did not leave a comment.

Phyllis Mathias 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

TERRY HANN 
Rating:
5.0

Great staff. Helped me unload car off trailer...then followed me so I could return to location and pick up my car.

Louis Telk 
Rating:
5.0

Customer did not leave a comment.

Anthony Minor 
Rating:
5.0

Customer did not leave a comment.

WILLIAM REDMON 
Rating:
5.0

Customer did not leave a comment.

william redmon 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA KELLEY 
Rating:
5.0

Customer did not leave a comment.

Antwonette Richards 
Rating:
5.0

Customer did not leave a comment.

RAYNA SQUIRES 
Rating:
5.0

Customer did not leave a comment.

Ryan Holler 
Rating:
5.0

Customer did not leave a comment.

DAVID SCHMIECHEN 
Rating:
1.0

MY HUSBAND AND I RENTED A TRUCK. WHEN WE CALLED WE SPOKE TO A GENTLEMAN NAMED RICK. HE SEEMED DECENT ON THE PHONE BUT WHEN WE GOT THERE AND MET, WE DIDNT RECIEVE GOOD CUSTOMER SERVICE. HE WAS NO T FRIENDLY. AFTER PROCESSING OUR RESERVATION AND WE WERE GIVEN THE KEYS THE TRUCK WAS FILTHY DIRTY. IT TOOK 25 MINUETS FOR THEM TO RESPOND AND CLEAN IT WITH NO APOLOGIZES. WHEN RETURNING THE NEXT DAY, I CALLED TO LET THEM KNOW WE WERE RUNNING A LITTLE LATE. THE LADY SAID THAT WAS OKAY AND THANKS FOR CALLING. WHEN WE GOT THERE WE TRIED TO TELL RICK THANK YOU BUT HE SAID TO JUST GIVE HIM THE KEYS. WHEN I CHECKED MY BANK STATMENT, THEY CHARGED ME AN EXTRA FULL DAY WHEN I HAD THE TRUCK FOR LESS THAN AN HOUUR. I WOULD NOT RECOMMENED THIS PLACE DUE TO THE POOR CUSTOMER SERVICE AND CHARGINIG US AN EXTRA DAY WHEN WE DIDNT EVEN HAVE TO THE TRUCK FOR AN HOUR.

lora Maryweather 
Rating:
3.0

Customer did not leave a comment.

Joyce De La Cruz 
Rating:
5.0

Always friendly and helpful. Someone you can actually trust.

Kyle Price 
Rating:
5.0

discounts and more coupon offers.

NATALIE ELIZABET PENN 
Rating:
5.0

Customer did not leave a comment.

Brittany Ballard 
Rating:
5.0

No waiting, good service, good equipment. No surprise charges.

Mark Zwerneman 
Rating:
5.0

Customer did not leave a comment.

sean owen harvey 
Rating:
5.0

Customer did not leave a comment.

carmen hoffman 
Rating:
5.0

Customer did not leave a comment.

william pyle 
Rating:
5.0

Easy to work with and get in & out quickly. I do wish a 5 x 10 was available but the 6 x 12 worked just fine.

Brian Sloane 
Rating:
4.0

Customer did not leave a comment.

Sidney Chadwell 
Rating:
3.0

Customer did not leave a comment.

PAUL HUMPHREY 
Rating:
1.0

Very very rude!! Walked in and was automatically treated very rude! I was double charged because the people at the desk never told them I dropped my trailer off. Will never use them again!!

Kristi Perez 
Rating:
5.0

I’ve never had a problem with finding what I needed at this store.

kyle price 
Rating:
5.0

Customer did not leave a comment.

bryan leland 
Rating:
5.0

Awesome team

LISLE MEEKER 
Rating:
3.0

Customer did not leave a comment.

Christina Doxsee 
Rating:
5.0

Customer did not leave a comment.

Eric Huapilla 
Rating:
3.0

The first time I came here service was amazing, hints why I went back. Second time, not so good. They charged my card twice which left me with 79 bucks to get home and since it was the weekend, I would have no funds till monday. I was not very happy they did that. But I made it home safe!!

William Johnson 
Rating:
2.0

We were told it would be $154 if we went 50 miles, we didn't even reach 40 miles and we were charged $159 PLUS a random $14 charge. I'd like an explanation as to why we were charged that much. The tank was completely full. When we're told a price, it needs to be that price or LESS. Not MORE.

Neil Spettel 
Rating:
5.0

Customer did not leave a comment.

Saul Martinez 
Rating:
5.0

Customer did not leave a comment.

Saul Martinez 
Rating:
4.0

Customer did not leave a comment.

Queen Mclane 
Rating:
4.0

Customer did not leave a comment.

roy hughes 
Rating:
5.0

Customer did not leave a comment.

Keith Sherman 
Rating:
5.0

Customer did not leave a comment.

Lesa Rowell 
Rating:
5.0

Be more efficient. The Uhaul website was not working well and it caused me to be there for almost an hour when it should’ve only taken 10 or 15 minutes. Thank you for everything else .

kristin howe 
Rating:
5.0

Customer did not leave a comment.

Tommy Enloe 
Rating:
5.0

Customer did not leave a comment.

Jeremy Allamon 
Rating:
5.0

Customer did not leave a comment.

dennis davis 
Rating:
5.0

People were so friendly and it was so easy to pick up our truck.

Tereca Dwinell 
Rating:
5.0

Exactly what I needed! Nice folks to rent equipment from.

Brian Sloane 
Rating:
3.0

Customer did not leave a comment.

Marissa hernandez 
Rating:
5.0

Very friendly and professional

Jeffery Rumfield 
Rating:
5.0

Customer did not leave a comment.

Charles A. Davis 
Rating:
4.0

Customer did not leave a comment.

kipplyn stewart 
Rating:
5.0

I AM SERIOUSLY PISSED AT the fact that the UHAUL PLACE charged me $10.00 for an 1/8 of a tank since "according" to them .....it was NOT on a 1/2. Ummm I have 2 receipts totaling almost $44 for the fuel that I put back into that truck last night!!! Customer service in Decatur was OF NO HELP! AND NEITHER WAS the main office upon calling!!! They could have notified me about being able to fill up the truck PRIOR TO CHARGING ME!!! I AM SO DISGUSTED AT THIS THAT I CANNOT EVEN SEE STRAIGHT! I would NOT TREAT PEOPLE THIS WAY AND say I do A GOOD JOB OR HAVE GREAT CUSTOMER SERVICE!!! POOR OUTCOME UPON RETURNING THE VEHICLE!!!!

KATHRYN LORAUS 
Rating:
5.0

Customer did not leave a comment.

dennis l williams 
Rating:
5.0

This store is as good as can be.

Patricia Campbell 
Rating:
5.0

Customer did not leave a comment.

Jacinto Rodriguez 
Rating:
3.0

My copy of the paperwork was unreadable. Didn't realize it until I returrned the trailer.

WILLIAM KASTER 
Rating:
2.0

The truck smelled like dogs and cat hair was everywhere. Just nasty had to clean it up as best i could.

Sean Jackson 
No reviews have been submitted for this location.

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