Customer Reviews for Margate Marathon
(U-Haul Neighborhood Dealer)

Rating:

3.0

Moving pads were not in truck. Would like a reimbursement

Rating:

1.0

Horrible experience!!!

Rating:

5.0

Thank you again

Rating:

5.0

Immediately after I put $75 gas in the tank, the check engine light came on. I was told it was ok and to drive it anyway and to call uhaul if it broke down (I was travelling on I95) They offered a different truck which had no gas in it but would not reimburse the $75 I had just put in the first truck. Finally came to a resolution but it was absolutely ridiculous.

Rating:

5.0

Nothing!!!! Thanks guys as always!!!!

Rating:

2.0

Truck was old dirty , check engine light on . Only 1/8th tank gas. Person at counter was ok but not exactly welcoming or friendly. Typical gas station Uhaul location , wade your way through all the vape and tobacco paraphernalia to get to the counter. But the truck got the job done !!

Rating:

3.0

Customer service did not provide good service

Rating:

1.0

I reserved a uhaul and they misdocumented mileage from the previous use. They told me it was my fault that I didn’t double check miles before leaving and they refused to reimburse me when it was obvious I didn’t travel the distance they indicated based on pick/return time, and gas tank documentation They weren’t helpful and seemed unwilling to help me through this mistake they created. Terrible customer service

Rating:

4.0

Have used location in the past. They offer good advice and flexible alternatives.

Rating:

5.0

Be able to return truck to a different location.

Rating:

5.0

It's ok, the service is good 👍

Rating:

1.0

You overcharged me and then you took money out of my account without my permission. And now you are asking for an additional $5. I will not ever do business with you again and you can believe none of my friends and family will either!! You guys are shady! Not to be trusted.

Rating:

4.0

Staff were friendly and helpful.

Rating:

5.0

It’s always a pleasure to do business with this location ALWAYS!!!!!💪🏽💪🏽💪🏽

Rating:

4.0

Was not aware of ramp security and would be helpful if when renting 15 footer that someone explains how ramp locks in

Rating:

2.0

Truck driver’s seat was slanted, tire pressure gauge was on alert, driver’s door molding loose and door would not close properly. The price was $280 for a six hour rental and 181 miles. I will try another vendor next time.,

Rating:

1.0

I believe I was unfairly treated at the Margate Marathon gas station when renting a cargo van. The agent initially quoted a 4-hour rental at $91, assuring me there were no mileage limitations. However, my final charge was unexpectedly $150. Additionally, upon returning the van, I encountered a lack of parking space and was forced to leave the vehicle in front of a gas pump. After informing the store agent and returning the key, as instructed, I was later surprised to find an additional $20 convenience fee on my bill. This incident marks my first negative experience with U-Haul, contrasting with my previous satisfactory uses of your service. I request a review of these extra charges and a possible refund.

Rating:

4.0

Easy pickup and drop off. I liked that its attached to a Gas Station. Easy to refill and drop back off vs. trying to search for a station close by which can be problematic at times.

Rating:

4.0

I ordered a hand truck, the location did not have it available. Was not charged for it, but would have made my move easier.

Rating:

5.0

Everything was handled professionally and proficiently.

Rating:

5.0

!

Rating:

2.0

Poor customer service. The vehicle had a check engine light on. Poor communication and overall a below average experience.

Rating:

1.0

This location overcharged me. I refilled the vehicle to the designated tank level (5/16) after I was done and the worker stated that he was going to charge me $30 extra dollars to fill it up even when I showed him the tank, the receipt from the same gas station, and the level inside the vehicle. I am beyond angry and am never going to rent a uhaul because if this is how the business is run, I don’t want a part of it. After I had already paid $60 to rent the truck and $10 in gas he wants to charge me and extra $30 when I have documentation that I did it correctly and by the contract. Yikes

Rating:

5.0

Remind them to check gas level before they drive off - not like a rental car where you start with full tank!

Rating:

3.0

I live in Boston, Mass, and rent a Van in Towson, MD. Once in Towson, it took me three hours to rent the Van because the U-Haul was in an infinite loop. Therefore I was sent to another location in Lutherville for the Van. The person was nice and very helpful. The problem was they did not have a dolly. Therefore the Towson location is Poor and Lutherville Excellent therefore grade is Average.

Rating:

5.0

Good

Rating:

4.0

Very friendly staff but the equipment was damaged and some of my add-ones (moving blankets) were not available. Additional communication would have been helpful here as it would prevented a last minute scramble for supplies.

Rating:

1.0

Absolutely awful customer service!!

Rating:

3.0

Service rep at this location was not pleasant at all. He actually was on his phone while waiting waiting on us. would definitely not recommend this location.

Rating:

1.0

Items that were part of our reservation were not available upon arrival. The store manager said that he had given the items away prior to our arrival.

Rating:

1.0

The truck I reserved would not start. Then I reserved 3 dollys and when I showed up none were available

Rating:

3.0

I rented a van for 24 hours. When I arrived, admittedly about 1/2 an hour late, even though the van was sitting on the lot, I was told that the van was not available for me. Because I was late, it had been rented to someone else. Thankfully I was comfortable driving a truck because that’s what they gave me. They would not adjust the rental period to begin at the actual time I got the truck, which changed a 24 hour rental to a rental of 23 hours. Did it work out in the end? Yes. Was it a hassle and inconvenience? Also yes.

Rating:

5.0

I never fill these surveys out but that was a fantastic experience- the agent that helped me was awesome, the whole move only took a few hours and went off without a hitch. I was very very pleased with everything. Thanks!

Rating:

5.0

Owner was very helpful and understood my needs.

Rating:

1.0

The rented van was fine. The owner of the Uhaul location ripped me off. Refused to provide the preordered and prepaid boxes, furniture covers, and tape. Claimed his location did not do that and that he did not have those items in stock. What he meant was those items were in stock just marked up. He was also extremely unhelpful in cancelling the preordered items suggesting I call U-Haul rather than him take any proactive step to help me. So I ended up paying MORE for fewer of the preordered items due to his markups.

Rating:

4.0

The van I was assigned was parked behind other vans so he had to give me another set of keys, for a different van, that was not as clean, had different mileage and gas, and it took a while. It would be nice if the van was ready when I arrived.

Rating:

3.0

Notify the customer about the terms and conditions, how long can they have the service truck vehicles, to avoid confusion and delays of payments..

Rating:

1.0

The customer service experience was what has caused me to leave this review. Instead of him resolving the issue there the attendant argued with me when he was wrong instead of taking accountability for what was going on at the moment. Luckily I was able to contact uhaul to have the issue at had rectified but I will never get a rental from this location again.

Rating:

5.0

Only issue I had was needed a utility dolly had it on my order but was not available.

Rating:

5.0

Tell them that a day does not mean 24 hours.

Rating:

3.0

Reserved a van for off hours but ended up having to wait hours until they opened. I see the lock boxes and we've used 24/7 renting here before. The owner's reply was to book another location. Why would the U-Haul app let me book a vehicle outside of business hours if it's not available?

Rating:

5.0

A Great experience and a smooth and easy transaction

Rating:

3.0

To start, I I was in an emergency situation due to another rental company. Confirming they had a vehicle and then not having it the day of the confirmation. I went to this location and the attendant told me they had no trucks to rent. I go online and I am able to rent a truck from that very location and walk in and get keys from the same attendant within five minutes. When I go to use the truck, I find that the windshield washer nozzles are pointed away from the windshield. I couldn’t use those at all. I was happy that I was able to get my move done, but the experience could’ve been much better.

Rating:

5.0

Nothing that I can think of now The person was very professional And very timely The truck was an excellent condition