Customer Reviews for Margate BP
(Distribuidor de U-Haul del vecindario)

273 comentarios

1601 York Rd   Lutherville, MD 21093

(410) 339-5724

Horarios de la ubicación

  • Lun. - dom.: 6 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 339-5724

1601 York Rd
Lutherville, MD 21093

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 6 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The gentleman renting the equipment to me was one of the rudest people I have ever met. I am sure working at a gas station you interact with all kinds people, but there is little excuse for starting out with disrespect. By contrast the woman who accepted my return approached the transaction in business like manner. I would recommend renting from another provider if you can. The truck had to be convinced to start. it took several tries to turn over.

VADIM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thamarai J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenepher P. 
Clasificación:
5.0

Whole rental process was smooth and easy.

FEN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
3.0

To clean out the truck from previous users there were chips & old juice containers on floor and under seat. Also the AC didn't get cool.

Aisha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES Z. 
Clasificación:
2.0

Staff was not friendly and felt i was inconveniencing them by being there.

James T. 
Clasificación:
3.0

It wasn't terrible. The front cab was not previously cleaned fully. There was debris in there that we cleaned out before returning it.

ANNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE F. 
Clasificación:
3.0

The interior and exterior of the truck were dirty

Shantel J. 
Clasificación:
3.0

staff unfriendly and not helpful with questions but was easy to pick up and go

RYAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary V. 
Clasificación:
5.0

All I can say is thanks guys!!

ADEKUNLE O. 
Clasificación:
5.0

Truck needs work. Equipment from previous user was still in truck.

KENNETH H. 
Clasificación:
5.0

I was very pleased , because sometimes doing the weekend everybody normally book for the weekend

CHARLES G. 
Clasificación:
4.0

Uhaul corporate reservations is terrible.

BENJAMIN C. 
Clasificación:
1.0

The owner of the gas station that was the person available when we picked up the truck was rude and unhelpful. He had no idea what he was doing. The truck was damaged, the mirror was locked and needed an allen wrench and they didn't even have one so that was a safety hazard. I would not return to this location and would question even renting a uhaul after this.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

Great service

GARY H. 
Clasificación:
3.0

Van was new, functional but smelled inside really bad.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAISER D. 
Clasificación:
4.0

Everything went very smoothly. Thank you!

Kathleen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
5.0

keep it up

Patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE D. 
Clasificación:
5.0

from pu to drop off customer service was great, polite and very knowledgable. very clean vehicle and great fuel mileage

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
4.0

El cliente no dejó un comentario.

NIKIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
1.0

Be upfront about the additional charges and make sure the gas tank is full before the next person uses it. Other than that the vehicle was very cleaned and was well maintained.

Bryan A. 
Clasificación:
5.0

Have a red sticker pointing to where the Emergency Flasher button is located. I could not determine where the button was, to activate the emergency flashers.

Robert B. 
Clasificación:
5.0

We have rented vans from this UHaul several times in the last few months. Each time the equipment and service have been excellent. The moving supplies are also in stock and helpful. The family that runs this business are extremely kind and courteous.

NANCY C. 
Clasificación:
1.0

My card details were stolen 120$ used at the location that was on top of what I payed with uhual do not go there they have skimmers or something

Oscar M. 
Clasificación:
4.0

none as of yet.

EDGAR C. 
Clasificación:
3.0

Local and convenient. Owner is not the easiest to deal with, not terribly friendly.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUKOREDE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

james L. 
Clasificación:
5.0

El cliente no dejó un comentario.

arhur C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN O. 
Clasificación:
3.0

at the time of picking up they changed the pick up place 2 times. very bad experience

Dany C. 
Clasificación:
5.0

Great service. Very easy to rent a van

Paul S. 
Clasificación:
5.0

These guys are so great!! Got me moved into my 3td floor appartment in 1 hour, super friendly and professional.

JOSEPHPATRICK C. 
Clasificación:
2.0

They just gave me the key and said you're all set instead of walking me to the truck and showing me where and how everything was and worked. I don't drive a big u-haul truck every day. Make sure the truck contains all the extra equipment you may have reserved. They gave it to me without them and I had to spend time looking for the accessories at another location. They said they would charge me less because of the inconvenience but did not follow up or keep their word.

Kaushik B. 
Clasificación:
4.0

I had a great experience renting a vehicle from this location. The reason I didn't rate it as excellent is because it's a small franchise with limited inventory. The owner and son were excellent.

VERNONLESLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykhailo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
1.0

They attendee had no idea what he was doing which lead to me being double charged and no I am going through your claims process. Shouldn't be that complicated.

Christopher B. 
Clasificación:
1.0

My experience was awful. I wanted to check in with my mobile phone because I did not want to go into any place because of concerns over covid-19. I ended up having to go into the gas station and the attendant did not have a mask on. There was no mask in sight. He also did not know about my rental of blankets or a furniture dolly. I had to go back into the station to acquire them. When brought the truck back, (I also had to go in again and the attendant had no mask on,) it was 10 miles over what was estimated. That 10 miles added up to it being twice as expensive as the estimate stated. the station attendant could not account for the fact that it was twice as much and said he could not print me a receipt. We did try to extend our rental as we needed more time but someone had already rented the truck for the next day so we could not. That was the only part of our rental that we understood. There was also a used tissue on the passenger seat when I got into the truck. So that was gross. I will never be renting from that station again and likely won't rent from U-Haul either.

Alta B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENEPHER K. 
Clasificación:
3.0

the cab has not been cleaned in sometime. not vacuumed not wiped etc. I cleaned it myself w CDC recommended wipes before getting into the cab. Obviously I was prepared for this situation. The guy at the BP station was otherwise helpful & polite.

ANN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Very helpful staff. All went smoothly. Thank you.

William S. 
Clasificación:
4.0

It's gas station and space is limited for moving vehicles around although there's really no way to expand. The associate I dealt with was very efficient.

DONALD O. 
Clasificación:
2.0

The equipment here was great, but the staff were not wearing masks. I should not have to put my vulnerable family members at risk just to pick up a Uhaul. I was very disappointed to see this.

CHRISTINA S. 
Clasificación:
1.0

My rental was a one way rental which I picked up at 8:30 am on a Saturday morning and returned it at 3:45 pm that afternoon only using it for 7hours and 15min. The return agent checked the mileage and the fuel and completed the return process and gave me my copy of the final agreement. That Monday I noticed that the rental payment had been deducted from my checking account which was fine' but I also noticed an additional charge of $58.98 for late check in? I disputed the charge with the phone center and their findings were that the return agent checked me in on time but failed to send the complete documents in until the following day? (If I was to do something of this nature on my job I probably wouldn't have a job!) I'm currently waiting on my refund.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline W. 
Clasificación:
3.0

Maintenance the trucks. The alignment was awful. I was driving on a very busy highway. This particular truck was all over the road. I literally had to fight with it to stay in my lane. If I hit a bump, it was even worse. That was the most dangerous ride I have ever take. Not to mention I had to ride back. Now truck is lighter because of no load in back. It was just scary. I'm surprised I didn't have an accident in that thing.

ISAAC J. 
Clasificación:
1.0

I was charged 51.00 for 1/4 of a tank of gas! I picked this truck up with only a half a tank of gas. I returned it with 1/4 of a tank. Charging me $51.55 for only a quarter of a tank of gas is not right!! I would like to be refunded.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH B. 
Clasificación:
3.0

I vehicle was poorly parked, forcing me to negotiate a very tight space, when picking up the truck, to avoid hitting a pole and adjacent truck. I spent 20 minutes cleaning the truck before being able to load my own items. There was debris, trash, and metal parts scattered n the truck

Darryl W. 
Clasificación:
5.0

Very professional, helpful and friendly staff. I rent a UHAUL utility van to transport items for work events several times a month. I always choose this location, even though it is not the closest location to my home. They are the best!

Lisa M. 
Clasificación:
3.0

Helpful if workers knew the process on the computer

ciera T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALUK T. 
Clasificación:
4.0

Filled up and backed it in! Easy and Flawless!

Luke J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Professional customer service was TERRIFIC.

ELIZABETH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENDA H. 
Clasificación:
5.0

Very courteous very clear with communication

KENNETH C. 
Clasificación:
1.0

None of the people working behind the counter were wearing masks. This is against the law and dangerous for customers. I asked about it and they dd not seem to care.

KATHERINE F. 
Clasificación:
1.0

Customer service was terrible, work on that.

CARL P. 
Clasificación:
2.0

The person handling the return was on the phone and did not bother to stop his conversation. He asked us to go get the mileage and the fuel level and said: "You are all set."

gerard A. 
Clasificación:
4.0

El cliente no dejó un comentario.

john P. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENJAMIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
3.0

I did not receive a receipt for my payment. I asked the gentleman at the location as i was told it would be emailed to me. I still have not received a receipt.

Benjamin G. 
Clasificación:
2.0

The cab was FILTHY DURING A PANDEMIC!! It obviously was not cleaned after the last renter( possibly not before that who knows) because there was long dog hair everywhere and I'm highly allergic to dogs. Dog hair was in the drink holders, stuck in the creases of the seats. I took the truck to my home, delaying my trip, to attempt to clean it. I had an asthma attack while driving from the dog hair. I reserved 4 furniture rollers and he only had two. I was moving heavy equipment, hence my need for 4. He didn't even check for them. I asked if the reservation indicated I needed 4, I was told “ I only have what I have” (When I opened the truck at my destination, I found an appliance dolly, a regular dolly, a furniture roller ( made 3, if he'd looked in the trucks, he probably would have found the 4 I reserved). and 6 bags of furniture pads taking up room in the truck I ordered, using the space I needed for my Business machinery. He didn't keep the rental equipment on my receipt, he charged me separately for those which will cause me extra work come tax time, since all the expense isn't shown on 1 receipt. There are other Uhaul dealers in my area. Had I known that I would not get the necessary equipment I needed to move machinery, I would have gone elsewhere. (I reserved online) I am a repeat Uhaul customer. This is the dirtiest truck I've ever had.

ANGELA C. 
Clasificación:
5.0

Very good experience. Easy, clean, quick, convenient. A little too expensive but that isn't a function of the location/ dealer. However, it is still much less expensive than buying and maintaining a truck that isn't used in trade or business

GREGORY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
1.0

Spammers. I've never rented a U-Haul but they'll add you to their mailing list and spam the crap out of you.

PAUL S. 
Clasificación:
5.0

Thank you! Easy pick-up and drop off. Smooth transaction making my move easy.

Zain H. 
Clasificación:
4.0

El cliente no dejó un comentario.

shenika G. 
Clasificación:
5.0

The inside bed was not clean, otherwise the vehicle was clean. The process was seamless to rent and return the vehicle.

Tina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

Very easy transaction and pleasant customer service.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L. 
Clasificación:
5.0

Easy return with everything completed online

Brian S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tiona B. 
Clasificación:
5.0

Very quick, polite, and kind helper. Will definitely be using uhaul again because of his customer service.

Sofia C. 
No se han enviado comentarios para esta ubicación.

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