Customer Reviews for Margate Marathon
(U-Haul Neighborhood Dealer)

537 reviews

1601 York Rd   Lutherville, MD 21093

(410) 339-5724

Office Hours

  • Mon-Sun: 6 am–6 pm

Services at this Location:

Contact Us

(410) 339-5724

1601 York Rd
Lutherville, MD 21093

Services at this Location:

Office Hours

  • Mon-Sun: 6 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Immediately after I put $75 gas in the tank, the check engine light came on. I was told it was ok and to drive it anyway and to call uhaul if it broke down (I was travelling on I95) They offered a different truck which had no gas in it but would not reimburse the $75 I had just put in the first truck. Finally came to a resolution but it was absolutely ridiculous.

Sandra Puglia 
Rating:
5.0

Nothing!!!! Thanks guys as always!!!!

CRAIG HARGROVE 
Rating:
2.0

Truck was old dirty , check engine light on . Only 1/8th tank gas. Person at counter was ok but not exactly welcoming or friendly. Typical gas station Uhaul location , wade your way through all the vape and tobacco paraphernalia to get to the counter. But the truck got the job done !!

Dennis Lock 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Book 
Rating:
3.0

Customer service did not provide good service

Mohammad jalalian 
Rating:
1.0

I reserved a uhaul and they misdocumented mileage from the previous use. They told me it was my fault that I didn’t double check miles before leaving and they refused to reimburse me when it was obvious I didn’t travel the distance they indicated based on pick/return time, and gas tank documentation They weren’t helpful and seemed unwilling to help me through this mistake they created. Terrible customer service

Lexus Wicks 
Rating:
5.0

Customer did not leave a comment.

Sabrina Thompson 
Rating:
5.0

Customer did not leave a comment.

William Hooper 
Rating:
5.0

Customer did not leave a comment.

Steve OConnor 
Rating:
4.0

Have used location in the past. They offer good advice and flexible alternatives.

Nicholas Macechko 
Rating:
5.0

Be able to return truck to a different location.

jeane stine 
Rating:
5.0

Customer did not leave a comment.

John Joyce 
Rating:
3.0

Customer did not leave a comment.

SUSAN M FITZGERALD 
Rating:
5.0

It's ok, the service is good 👍

IRALIN DORNEVIL 
Rating:
1.0

You overcharged me and then you took money out of my account without my permission. And now you are asking for an additional $5. I will not ever do business with you again and you can believe none of my friends and family will either!! You guys are shady! Not to be trusted.

Deneen Jones 
Rating:
4.0

Staff were friendly and helpful.

Preston Figueroa 
Rating:
5.0

It’s always a pleasure to do business with this location ALWAYS!!!!!💪🏽💪🏽💪🏽

CRAIG HARGROVE 
Rating:
4.0

Customer did not leave a comment.

Patricia Mehlig 
Rating:
4.0

Was not aware of ramp security and would be helpful if when renting 15 footer that someone explains how ramp locks in

Lynn Bacharach 
Rating:
2.0

Truck driver’s seat was slanted, tire pressure gauge was on alert, driver’s door molding loose and door would not close properly. The price was $280 for a six hour rental and 181 miles. I will try another vendor next time.,

VINCENT WROBLEWKSI 
Rating:
1.0

I believe I was unfairly treated at the Margate Marathon gas station when renting a cargo van. The agent initially quoted a 4-hour rental at $91, assuring me there were no mileage limitations. However, my final charge was unexpectedly $150. Additionally, upon returning the van, I encountered a lack of parking space and was forced to leave the vehicle in front of a gas pump. After informing the store agent and returning the key, as instructed, I was later surprised to find an additional $20 convenience fee on my bill. This incident marks my first negative experience with U-Haul, contrasting with my previous satisfactory uses of your service. I request a review of these extra charges and a possible refund.

Amirreza Nickkar 
Rating:
5.0

Customer did not leave a comment.

Joseph Valletta 
Rating:
4.0

Easy pickup and drop off. I liked that its attached to a Gas Station. Easy to refill and drop back off vs. trying to search for a station close by which can be problematic at times.

Brian Williams 
Rating:
4.0

I ordered a hand truck, the location did not have it available. Was not charged for it, but would have made my move easier.

Michael Halligan 
Rating:
5.0

Customer did not leave a comment.

Kimberly Lester 
Rating:
5.0

Everything was handled professionally and proficiently.

D Martin Disney 
Rating:
5.0

Customer did not leave a comment.

Craig Marsh 
Rating:
5.0

!

Jerry Mirsky 
Rating:
5.0

Customer did not leave a comment.

Gregory Canelos 
Rating:
4.0

Customer did not leave a comment.

Alem Tolosa 
Rating:
5.0

Customer did not leave a comment.

John Friel 
Rating:
5.0

Customer did not leave a comment.

Stephanie Couturier 
Rating:
5.0

Customer did not leave a comment.

DWIGHT BROOKS 
Rating:
4.0

Customer did not leave a comment.

Robin Bailey 
Rating:
4.0

Customer did not leave a comment.

Kofi Owusu-Sotia 
Rating:
5.0

Customer did not leave a comment.

PABLO HERNANDEZ 
Rating:
3.0

Customer did not leave a comment.

Kantria Branch 
Rating:
5.0

Customer did not leave a comment.

Virginia Seyler 
Rating:
2.0

Poor customer service. The vehicle had a check engine light on. Poor communication and overall a below average experience.

Chelsea Walker 
Rating:
5.0

Customer did not leave a comment.

niccole dreiling 
Rating:
5.0

Customer did not leave a comment.

Rod Toliver 
Rating:
1.0

This location overcharged me. I refilled the vehicle to the designated tank level (5/16) after I was done and the worker stated that he was going to charge me $30 extra dollars to fill it up even when I showed him the tank, the receipt from the same gas station, and the level inside the vehicle. I am beyond angry and am never going to rent a uhaul because if this is how the business is run, I don’t want a part of it. After I had already paid $60 to rent the truck and $10 in gas he wants to charge me and extra $30 when I have documentation that I did it correctly and by the contract. Yikes

Nathaniel Edmonston 
Rating:
5.0

Remind them to check gas level before they drive off - not like a rental car where you start with full tank!

Greg Muth 
Rating:
3.0

I live in Boston, Mass, and rent a Van in Towson, MD. Once in Towson, it took me three hours to rent the Van because the U-Haul was in an infinite loop. Therefore I was sent to another location in Lutherville for the Van. The person was nice and very helpful. The problem was they did not have a dolly. Therefore the Towson location is Poor and Lutherville Excellent therefore grade is Average.

JEFFREY TUERNER 
Rating:
5.0

Customer did not leave a comment.

James Biddison 
Rating:
5.0

Good

miguel ajcojon 
Rating:
4.0

Customer did not leave a comment.

Brent Birely 
Rating:
4.0

Customer did not leave a comment.

Christopher Rhodovi 
Rating:
5.0

Customer did not leave a comment.

Michael Chasney 
Rating:
4.0

Very friendly staff but the equipment was damaged and some of my add-ones (moving blankets) were not available. Additional communication would have been helpful here as it would prevented a last minute scramble for supplies.

MATTHEW NELSON 
Rating:
1.0

Absolutely awful customer service!!

Jan Maslack 
Rating:
5.0

Customer did not leave a comment.

JO MARVAN 
Rating:
2.0

Customer did not leave a comment.

Zachary Flores 
Rating:
3.0

Service rep at this location was not pleasant at all. He actually was on his phone while waiting waiting on us. would definitely not recommend this location.

James Prim 
Rating:
1.0

Items that were part of our reservation were not available upon arrival. The store manager said that he had given the items away prior to our arrival.

Sarah Jacobs 
Rating:
4.0

Customer did not leave a comment.

Lester Edwards 
Rating:
1.0

Customer did not leave a comment.

Shelby Long 
Rating:
1.0

Customer did not leave a comment.

NASREEN RAOUFI 
Rating:
1.0

The truck I reserved would not start. Then I reserved 3 dollys and when I showed up none were available

Kelsey Horner 
Rating:
3.0

I rented a van for 24 hours. When I arrived, admittedly about 1/2 an hour late, even though the van was sitting on the lot, I was told that the van was not available for me. Because I was late, it had been rented to someone else. Thankfully I was comfortable driving a truck because that’s what they gave me. They would not adjust the rental period to begin at the actual time I got the truck, which changed a 24 hour rental to a rental of 23 hours. Did it work out in the end? Yes. Was it a hassle and inconvenience? Also yes.

Lisa Lubomski 
Rating:
4.0

Customer did not leave a comment.

Colin Tozer 
Rating:
5.0

I never fill these surveys out but that was a fantastic experience- the agent that helped me was awesome, the whole move only took a few hours and went off without a hitch. I was very very pleased with everything. Thanks!

John Hendrix 
Rating:
5.0

Owner was very helpful and understood my needs.

Nicholas Macechko 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Martin 
Rating:
1.0

The rented van was fine. The owner of the Uhaul location ripped me off. Refused to provide the preordered and prepaid boxes, furniture covers, and tape. Claimed his location did not do that and that he did not have those items in stock. What he meant was those items were in stock just marked up. He was also extremely unhelpful in cancelling the preordered items suggesting I call U-Haul rather than him take any proactive step to help me. So I ended up paying MORE for fewer of the preordered items due to his markups.

Severn Miller 
Rating:
4.0

The van I was assigned was parked behind other vans so he had to give me another set of keys, for a different van, that was not as clean, had different mileage and gas, and it took a while. It would be nice if the van was ready when I arrived.

Andrea Mann 
Rating:
4.0

Customer did not leave a comment.

Patricia Wild 
Rating:
3.0

Notify the customer about the terms and conditions, how long can they have the service truck vehicles, to avoid confusion and delays of payments..

Ramon Sacay 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS NUMBERS 
Rating:
5.0

Customer did not leave a comment.

john baker 
Rating:
4.0

Customer did not leave a comment.

Lisa Murphy 
Rating:
4.0

Customer did not leave a comment.

gene lovito 
Rating:
5.0

Customer did not leave a comment.

Taylor Langley 
Rating:
4.0

Customer did not leave a comment.

robert Pevenstein 
Rating:
5.0

Customer did not leave a comment.

Marcio Gurdian 
Rating:
3.0

Customer did not leave a comment.

ANDREW KOI 
Rating:
5.0

Customer did not leave a comment.

charles sparkes 
Rating:
1.0

The customer service experience was what has caused me to leave this review. Instead of him resolving the issue there the attendant argued with me when he was wrong instead of taking accountability for what was going on at the moment. Luckily I was able to contact uhaul to have the issue at had rectified but I will never get a rental from this location again.

Kia Richard 
Rating:
5.0

Only issue I had was needed a utility dolly had it on my order but was not available.

Christopher Burke 
Rating:
5.0

Tell them that a day does not mean 24 hours.

GEORGE ALLEN 
Rating:
5.0

Customer did not leave a comment.

Lindsey Atwell 
Rating:
3.0

Reserved a van for off hours but ended up having to wait hours until they opened. I see the lock boxes and we've used 24/7 renting here before. The owner's reply was to book another location. Why would the U-Haul app let me book a vehicle outside of business hours if it's not available?

Kenneth Willard 
Rating:
5.0

A Great experience and a smooth and easy transaction

Richard Wilson 
Rating:
3.0

To start, I I was in an emergency situation due to another rental company. Confirming they had a vehicle and then not having it the day of the confirmation. I went to this location and the attendant told me they had no trucks to rent. I go online and I am able to rent a truck from that very location and walk in and get keys from the same attendant within five minutes. When I go to use the truck, I find that the windshield washer nozzles are pointed away from the windshield. I couldn’t use those at all. I was happy that I was able to get my move done, but the experience could’ve been much better.

Thomas Breiner 
Rating:
5.0

Customer did not leave a comment.

Rolando de Guzman 
Rating:
2.0

Customer did not leave a comment.

Michael Higgs 
Rating:
4.0

Customer did not leave a comment.

Zachary Bishop 
Rating:
4.0

Customer did not leave a comment.

Timothy Cramblit 
Rating:
5.0

Nothing that I can think of now The person was very professional And very timely The truck was an excellent condition

Lafayette Pierson 
Rating:
5.0

Customer did not leave a comment.

Chaton Cooper 
Rating:
5.0

Customer did not leave a comment.

Sam Nitzberg 
Rating:
5.0

Customer did not leave a comment.

Deborah Ciufo 
Rating:
4.0

Customer did not leave a comment.

Mark Stiller 
Rating:
1.0

It was absolutely horrible. I had a reservation for 10 am. Again, a reservation. They claimed they couldn’t find mines and helped 4 people that came after me. Again, I had a reservation with a confirmation number.

Amy Turner 
Rating:
3.0

Tried to scam me out of $450 for less than 11 miles. Check your mileage and gas before using!!!

KAYAL MICHAL 
Rating:
4.0

Customer did not leave a comment.

PENNY DRAKE 
Rating:
5.0

Customer did not leave a comment.

Tamara Griffin 
Rating:
4.0

There wasn’t very much room to park the truck

Alexander Majedi 
Rating:
5.0

Highly recommend this service/location Excellent customer service Courteous professionals

GEORGE ZICOPOULOS 
Rating:
5.0

Customer did not leave a comment.

David Brown 
No reviews have been submitted for this location.

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