Comentarios de los clientes para Margate BP

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Margate BP

Clasificación general:

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VERNONLESLY R.
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I had a great experience renting a vehicle from this location. The reason I didn't rate it as excellent is because it's a small franchise with limited inventory. The owner and son were excellent.

Mykhailo L.
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El cliente no dejó un comentario.

MARK H.
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El cliente no dejó un comentario.

Christopher B.
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They attendee had no idea what he was doing which lead to me being double charged and no I am going through your claims process. Shouldn't be that complicated.

Alta B.
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My experience was awful. I wanted to check in with my mobile phone because I did not want to go into any place because of concerns over covid-19. I ended up having to go into the gas station and the attendant did not have a mask on. There was no mask in sight. He also did not know about my rental of blankets or a furniture dolly. I had to go back into the station to acquire them. When brought the truck back, (I also had to go in again and the attendant had no mask on,) it was 10 miles over what was estimated. That 10 miles added up to it being twice as expensive as the estimate stated. the station attendant could not account for the fact that it was twice as much and said he could not print me a receipt. We did try to extend our rental as we needed more time but someone had already rented the truck for the next day so we could not. That was the only part of our rental that we understood. There was also a used tissue on the passenger seat when I got into the truck. So that was gross. I will never be renting from that station again and likely won't rent from U-Haul either.

JENEPHER K.
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El cliente no dejó un comentario.

ANN C.
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the cab has not been cleaned in sometime. not vacuumed not wiped etc. I cleaned it myself w CDC recommended wipes before getting into the cab. Obviously I was prepared for this situation. The guy at the BP station was otherwise helpful & polite.

Michael K.
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El cliente no dejó un comentario.

William S.
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Very helpful staff. All went smoothly. Thank you.

DONALD O.
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It's gas station and space is limited for moving vehicles around although there's really no way to expand. The associate I dealt with was very efficient.

CHRISTINA S.
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The equipment here was great, but the staff were not wearing masks. I should not have to put my vulnerable family members at risk just to pick up a Uhaul. I was very disappointed to see this.

David R.
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My rental was a one way rental which I picked up at 8:30 am on a Saturday morning and returned it at 3:45 pm that afternoon only using it for 7hours and 15min. The return agent checked the mileage and the fuel and completed the return process and gave me my copy of the final agreement. That Monday I noticed that the rental payment had been deducted from my checking account which was fine' but I also noticed an additional charge of $58.98 for late check in? I disputed the charge with the phone center and their findings were that the return agent checked me in on time but failed to send the complete documents in until the following day? (If I was to do something of this nature on my job I probably wouldn't have a job!) I'm currently waiting on my refund.

Jacqueline W.
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El cliente no dejó un comentario.

ISAAC J.
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Maintenance the trucks. The alignment was awful. I was driving on a very busy highway. This particular truck was all over the road. I literally had to fight with it to stay in my lane. If I hit a bump, it was even worse. That was the most dangerous ride I have ever take. Not to mention I had to ride back. Now truck is lighter because of no load in back. It was just scary. I'm surprised I didn't have an accident in that thing.

Joseph S.
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I was charged 51.00 for 1/4 of a tank of gas! I picked this truck up with only a half a tank of gas. I returned it with 1/4 of a tank. Charging me $51.55 for only a quarter of a tank of gas is not right!! I would like to be refunded.

SETH B.
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El cliente no dejó un comentario.

Darryl W.
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I vehicle was poorly parked, forcing me to negotiate a very tight space, when picking up the truck, to avoid hitting a pole and adjacent truck. I spent 20 minutes cleaning the truck before being able to load my own items. There was debris, trash, and metal parts scattered n the truck

Lisa M.
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Very professional, helpful and friendly staff. I rent a UHAUL utility van to transport items for work events several times a month. I always choose this location, even though it is not the closest location to my home. They are the best!

ciera T.
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Helpful if workers knew the process on the computer

LAWRENCE F.
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El cliente no dejó un comentario.

HALUK T.
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El cliente no dejó un comentario.

Luke J.
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Filled up and backed it in! Easy and Flawless!

JOHN P.
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El cliente no dejó un comentario.

ELIZABETH G.
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Professional customer service was TERRIFIC.

GLENDA H.
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El cliente no dejó un comentario.

KENNETH C.
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Very courteous very clear with communication

KATHERINE F.
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None of the people working behind the counter were wearing masks. This is against the law and dangerous for customers. I asked about it and they dd not seem to care.

CARL P.
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Customer service was terrible, work on that.

gerard A.
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The person handling the return was on the phone and did not bother to stop his conversation. He asked us to go get the mileage and the fuel level and said: "You are all set."

john P.
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El cliente no dejó un comentario.

BENJAMIN F.
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El cliente no dejó un comentario.

RICHARD W.
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El cliente no dejó un comentario.

Benjamin G.
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I did not receive a receipt for my payment. I asked the gentleman at the location as i was told it would be emailed to me. I still have not received a receipt.

ANGELA C.
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The cab was FILTHY DURING A PANDEMIC!! It obviously was not cleaned after the last renter( possibly not before that who knows) because there was long dog hair everywhere and I'm highly allergic to dogs. Dog hair was in the drink holders, stuck in the creases of the seats. I took the truck to my home, delaying my trip, to attempt to clean it. I had an asthma attack while driving from the dog hair. I reserved 4 furniture rollers and he only had two. I was moving heavy equipment, hence my need for 4. He didn't even check for them. I asked if the reservation indicated I needed 4, I was told “ I only have what I have” (When I opened the truck at my destination, I found an appliance dolly, a regular dolly, a furniture roller ( made 3, if he'd looked in the trucks, he probably would have found the 4 I reserved). and 6 bags of furniture pads taking up room in the truck I ordered, using the space I needed for my Business machinery. He didn't keep the rental equipment on my receipt, he charged me separately for those which will cause me extra work come tax time, since all the expense isn't shown on 1 receipt. There are other Uhaul dealers in my area. Had I known that I would not get the necessary equipment I needed to move machinery, I would have gone elsewhere. (I reserved online) I am a repeat Uhaul customer. This is the dirtiest truck I've ever had.

GREGORY J.
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Very good experience. Easy, clean, quick, convenient. A little too expensive but that isn't a function of the location/ dealer. However, it is still much less expensive than buying and maintaining a truck that isn't used in trade or business

Justin T.
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El cliente no dejó un comentario.

PAUL S.
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Spammers. I've never rented a U-Haul but they'll add you to their mailing list and spam the crap out of you.

Zain H.
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Thank you! Easy pick-up and drop off. Smooth transaction making my move easy.

shenika G.
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El cliente no dejó un comentario.

Tina K.
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The inside bed was not clean, otherwise the vehicle was clean. The process was seamless to rent and return the vehicle.

Benjamin H.
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El cliente no dejó un comentario.

Brandon S.
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El cliente no dejó un comentario.

ROBERT J.
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Very easy transaction and pleasant customer service.

Edward L.
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El cliente no dejó un comentario.

Brian S.
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Easy return with everything completed online

Tiona B.
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El cliente no dejó un comentario.

Sofia C.
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Very quick, polite, and kind helper. Will definitely be using uhaul again because of his customer service.

Tom H.
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El cliente no dejó un comentario.

Blake T.
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El cliente no dejó un comentario.

Ashley K.
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The employee was constantly on his phone and did not pay attention to what he was doing. He proceeded to provide keys to a truck that was blocked in and made a production of moving the truck when I informed him the keys did not work for the truck he claimed they were for. This was after I asked him if the keys were to the truck that was blocked in. He did not apologize at all. I would not recommend this location purely because of the customer service.

Gregory G.
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Advise customers the Log On via Phone is a very long time... My phone battery died doing it and then my reservation "Timed Out" and I had to make a New Reservation. The 2nd reservation went very easy and a clean truck.

Paul F.
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The cabin of the truck had a very recent and pungent odor of a marijuana blunt. When i went back into the store to advise the clerk, he just stared at me and did not offer me another truck. This truck had a check engine light on and drove horribly the entire trip. I will never rent a uhaul from this location again.

Luis S.
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El cliente no dejó un comentario.

JOHN P.
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El cliente no dejó un comentario.

thomas A.
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The inside of the rental vehicle (van ) was not cleaned . Most importantly the Driver's and passengers seats . Both seats had what seemed like ' animal fur ' on the seats . The windows were not cleaned; and neither was the inside of the vehicle clean .

Andre B.
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El cliente no dejó un comentario.

Kristen C.
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The truck smelt like cigarettes and the man helping me the second he saw I was a younger female spoke on the phone the whole time and I had to wait for his younger employee to help me

Anthony D.
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El cliente no dejó un comentario.

Christopher G.
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Moving can be a stressful time - it's nice to see a friendly face when you are in the midst of it. You most likely won't find that here. The equipment was fine, I got the job done. But the man behind the counter was either having a bad day, or could maybe work on being a bit friendlier.

Pradip P.
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Luke, the rental agent, was Rey efficient and most helpful. He took the time to address my special needs. I would use this location again.

Shawntae S.
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El cliente no dejó un comentario.

troy S.
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El cliente no dejó un comentario.

ZHARMYN G.
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El cliente no dejó un comentario.

Michael B.
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The owner of the facility was rude and very unhelpful. He also lied about where the fuel level was when I signed the contract. Unfortunately I didn't realize it until after I signed the contract and went out to the truck. Uhaul equipment was great but agent was terrible

Stephen R.
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El cliente no dejó un comentario.

SCOTT H.
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The service was wonderful and I will use this location when needed in the future. I was very satisfied.

James M.
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The computer system the store was operating was very slow and the operator did not permit me to use my prior credit for UHaul services. I was told I would be able to do this when I rented the truck. Not a fan.

Falliou D.
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The associate refused to give me the vehicles we requested.

Peter C.
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El cliente no dejó un comentario.

ge A.
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I drove 10 miles, but at the end got charged by the store 20 miles of gas...

Paula S.
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Awful awful awful experience! This gas station should not be allowed to represent uHaul. I had to wait 3 hours for my truck, the the returned the guy swiped my card 7 times, did not know the system, I ended up calling customer service for him. It was terrible! He was yelling at me to give him cash! It was AN HORRIFIC EXPERIENCE!!!

Paige S.
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No comments, the men at Margate BP were so nice and great!

Adrienne H.
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Make sure the truck is in good running condition. Had to call roadside assistance because the truck would not start

Kalpeshkumar P.
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El cliente no dejó un comentario.

Marek V.
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El cliente no dejó un comentario.

Brittani O.
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Everything was fine!

Cheryl D.
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El cliente no dejó un comentario.

Matthew D.
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I never received any additional equipment that I requested (furniture pads, utility dolly, furniture dolly). When reporting to the company I never got contacted and still got charged!

Dennis M.
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El cliente no dejó un comentario.

joseph C.
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The owner of this location was very friendly, helpful and professional

Adam F.
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El cliente no dejó un comentario.

Shantanece H.
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The attendant was EXTREMELY RUDE and did not want to assist me in any way. He continued to argue with me, which caused our conversation to become irate. I begin to feel as if the attendant was prejudice. I am extremely unhappy with the entire process.I will NEVER rent from u-haul Again.

Ashley H.
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We had to provide milegae information, and remove doly and covers and bring them into the store. I was also overcharged after being told that we could keep the uhual for a few additional hours, I was charged a whole extra day! Very angry! Caused an overdraft on my account. My locations that I selected to pickup and drop of uhual were automatically changed by theirselves. Not happy.

Laura R.
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El cliente no dejó un comentario.

Cheri W.
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El cliente no dejó un comentario.

Jeffrey B.
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El cliente no dejó un comentario.

Brett D.
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El cliente no dejó un comentario.

Andrew B.
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Nice guy

angela G.
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Please, please, please don't “bully” a customer into taking a U-HAUL with the check engine light on

Reggie C.
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El cliente no dejó un comentario.

Kiara W.
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Customer service was not good. When trying to pick up the U-Haul, the man was rude and trying to rush us when we were the only ones in the store. On the other hand. I appreciate receiving a call letting me know i could pick up my U-Haul early.

catina W.
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El cliente no dejó un comentario.

Kim H.
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El cliente no dejó un comentario.

Stephaughn A.
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El cliente no dejó un comentario.

Sue D.
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Very positive experience--appreciated politeness of staff.

debbie P.
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I found everything about the experience to be excellent; friendly service and nice truck.

darren S.
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Customer Service was good. Truck had some minor damage, but ran well. Would use this location again.

George D.
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El cliente no dejó un comentario.

daniel P.
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I needed a van fast. The gentleman who rented the van was quick, friendly and helpful . And the van was amazing!

romeo R.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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