The app told me the pick up spot was on the other side of the lot, it wasn't and finally walked around to the return area only to find the truck was buried in snow and ice. Took 40 mins to clear it off by hand and use my feet to move the snow in front of the tires. Had to forward and reverse multiple times to drive it out of the plowed in spot it was in. Then while I was driving a huge sheet of ice and snow slid off the top of the cab onto the windshield causing us to have to pull over on the side of the road. We were scared the whole time driving it that the rest of the ice and snow on top would go flying off onto the car behind us or on the windshield. We didn't have snow for a week prior so there should have been ample time for the truck to be properly prepared for rental.Garth Z.
Marengo Moving & Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.larry S.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Karen C.
El cliente no dejó un comentario.David D.
Great experience. Called and made reservation less than 24 hours. Was greeted and treated kindly and professionally.TIMOTHY S.
El cliente no dejó un comentario.john H.
El cliente no dejó un comentario.David H.
Reservation customer service was terrible, I made the reservation over a month ago to pickup the truck in Kenosha about 10 miles from my house I received a call the morning before they told me they wouldn't have a truck for a early morning pickup an I had movers coming to load the truck early they said I could pickup the truck in marengo, il a day before about 72 miles round trip so my wife and I drove round trip to get the truck, we wasted our gas, our time over an hour round trip and wear and tear on car that u-haul didn't reimburse me for. Reservation should do a better job Scheduling.Louis W.
The business and building are for sale. It's literally a shack and not suitable for a business. The truck was trashed and not clean â€" likely ever. Clearly this franchisee could not care any less about things.Richard R.
El cliente no dejó un comentario.Courtney P.
The rental experience was almost great the only issue on this particular truck it was a very high step to get in making it very difficult!! A step stool or something might be helpful or make the customer aware especially when they are older and unfortunately overweight. I pulled my shoulder every time I had to get in the truck which was very painful. I did learn to carefully slide out of the truck. Aside from the shoulder/step issue all went well.Mary M.
El cliente no dejó un comentario.Gary J.
Everything was fantastic! Very happy with my experience!Joseph S.
El cliente no dejó un comentario.Angelika H.
My experience was good, friendly and very quick to get us on our way. Would use this location again.Bradley M.
El cliente no dejó un comentario.Josef A.
El cliente no dejó un comentario.Timothy P.
Friendly and helpful!Anthony M.
El cliente no dejó un comentario.Jeffrey G.
Trailer brakes didn't work at all and the U-Haul employee didn't hook the trailer up properly and it came off the hitch and hit my bumperJacob F.
El cliente no dejó un comentario.MATTHEW A.
El cliente no dejó un comentario.Mark M.
It's not so much the location or the manager that I'm angry about. It's UHaul's failure to provide an easy to navigate website to pick up the truck. Even my son couldn't figure it out and we wasted 2 hours waiting for the office to open. Your "so easy to use from your phone" feature doesn't work and I cannot tell you how ticked off I am. Your website lies when it says it's so easy to use. You completely dropped the ball and wasted 2 hours of our valuable time on Saturday. I had helpers waiting for me all that time and I have to tell you that your IT people really stink if that website is the best they can come up with.Mark R.
El cliente no dejó un comentario.Jim R.
The truck should have been retired. Old (133k miles), AC did not work properly, door lock was broken, bad vibration while driving and surging from stop. Facility did not know how to process contract or print it out. Additional training is very much needed.James O.
El cliente no dejó un comentario.Paula F.
El cliente no dejó un comentario.Jennifer K.
The staff went above and beyond to fix all the issues I was having with my reservations. Was able to make my move much easier in the long run.Melissa M.
El cliente no dejó un comentario.ANTHONY N.
El cliente no dejó un comentario.MICHAEL M.
I wasn't sure how the process worked. When I arrived I stated I was there for a pickup. However, I was told that since it was done online then I had to check it out online. I then went to proceed on my phone to do the check in. However I couldn't help but feel I was just pushed aside because it was done online. I wasn't asked if needed any help or anything nor did I ask. I then went outside to look for the vehicle only the code wasn't in the rifle he spot. I looked all around for the truck while the staff member helped another customer that same after me. He then proceeded to lock up the store and leave with what appeared to be the other customer? I wasn't sure because it looked like his kids were in the truck? I almost canceled the order entirely due to being frustrated. I was able to find everything eventually and things worked out but I felt like I could of had a better customer service experience.Corey B.
El cliente no dejó un comentario.Richard S.
Carlos was great. Got me squared away and on the road. Great customer service.??Brent L.
Fix the parking lot, too much mud and water, from rain.ramon P.
Always friendly and knowledgable staff, highly recommended.Lori K.
Employee working at this location was very helpful and friendly, However, rented a cargo trailer to knowing it was going to rain and unfortunately the trailer leaked anyway.Martin N.
Hire more workers like the guy that was there the day of my rental....He went above & beyond to help me with everything!Lori K.
El cliente no dejó un comentario.Gilbert P.
The owner was incredibly accommodating and helpful. I would recommend this location to anybody looking to rent a U-Haul.Steven T.
Always a great experience when I need to rent a truck. The employees are always courteous and professional.MICHAEL T.
Agent was very friendly.Charles G.
El cliente no dejó un comentario.Aaron M.
El cliente no dejó un comentario.mike D.
El cliente no dejó un comentario.Ryne B.
Have the truck at the location where it was supposed to beJames G.
El cliente no dejó un comentario.Skyler B.
I was really surprised how dirty the inside was of the cab!Crystal G.
El cliente no dejó un comentario.Linda R.
Nothing, the owner was awesome, he went above and beyond. Tjere was a mix up done by U-haul itself and he got me all fixed up.Keith M.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Timmy H.
El cliente no dejó un comentario.Adam J.
They are great! The location goes out of there way too work with you.John T.
GREAT SERVICE!!!!!!!!!!!!!!!!!STEVE F.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.Christian D.
KEEP DOING WHAT YOU DO. vERY SATISFIEDterry G.
El cliente no dejó un comentario.deborah G.
This location is fast and accommodating.Greg A.
They were very friendly and we willing to go beyond in helping me in a tight window of time. Gracias.Tammy O.
Had to go to Marengo location because original rental location could not provide truck at previously promised time. Also, Marengo facility was as filthy inside as any business I have ever been in. People we nice but they should have been embarrassed to have customers inside.Michael G.
Great communication, quality equipment, easy move.Brian A.
Quick and reliable serviceChris V.
El cliente no dejó un comentario.Jennifer P.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.KYLE T.
El cliente no dejó un comentario.Aadesh P.
El cliente no dejó un comentario.Ken L.
El cliente no dejó un comentario.Jerry D.
The owner Caleb was very helpful. The problem we discovered was a gas leak which resulted in much inconvenience. We loaded our original load on Saturday and had to change trucks due to the leak. This was a hardship and resulted in time lost on our trip and a hotel in Paducah, Ky and loss on our gas purchase due to the leak. Due to such inconvenience and the labor my husband and I put in I do believe UHaul should reimburse us more than they have. Very stressful and time consuming to get to our destination.Sharom H.
El cliente no dejó un comentario.George G.
Caleb was great and super easy to work with. He made moving, which is stressful in itself, such a simple process. Highly recommend the Marengo location!!Baleigh L.
El cliente no dejó un comentario.Theodore P.
El cliente no dejó un comentario.Tim H.
Great guys working there. Very easyRandy S.
El cliente no dejó un comentario.Janice C.
El cliente no dejó un comentario.frank C.
The cost of $0.79 per mile along with the $39.95 daily rate was a bit steep to rent this truck. I only used it for 4 hours 36 miles later.Brad S.
Nothing. The location in Marengo Illinois is very accommodating. They are helpful and nice. ThanksJohn T.
We have rented here before and they are very helpful and friendly!Raymond M.
The team there was helpful and accommodating.Dennis D.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.brandi P.
Fast and Easy. In town friendly service Plus first time driving a Transit - so Ford is on my list of next truck to purchase.Brian M.
Very friendly and accommodating!! Quick and easy.Hannah V.
The location in Marengo Illinois is very accommodating! ¡Gracias!John T.
The local area let me pay for the truck the day before and pick it up very early before ours the day of my use. I was able to accommodate two friends that way to do this early and we were done by 12 o'clock noon and could return the truck before they close the next day.James D.
El cliente no dejó un comentario.Doug W.
Nothing, these guys are awesome.Anthony B.
El cliente no dejó un comentario.Matthew A.
El cliente no dejó un comentario.Pam J.
Very friendly serviceKathleen D.
Drop off facility was closed. Called 800 number to insure vehicle was checked in properly, but not very useful which is the only thing that would keep me from rating everything EXCELLENT!Sheila D.
El cliente no dejó un comentario.Tim H.
El cliente no dejó un comentario.Melissa T.
very nice people at locationWib W.
Very friendly and willing to work with you !RANDY Z. | Overall Experience
This is a pleasant family owned business. Caleb was always polite and professional. I have rented vehicles and I have rented storage units, without a single concern.DARIAN D. | Overall Experience