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gerald e
Customer Reviews for Marcs Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My favorite place to rent a uhaul. Fast and friendly service.
MARIA PWent well and had a quick set up of equipment.
Nathaniel TMarcs is always my first choice. Always great service and professionalism
Anthony SAwesome last minute service. Fast, friendly. Excellent location. Easy in, easy out, easy retu.
al oThe operator was friendly, very helpful, and gave me some really good advice. He made the experience a lot less stressful than I was expecting. The truck was new, clean, and ran exceptionally well. That made the 450-mile trip much easier for me. However, I was not happy with the online rental interface and experience. U-Haul needs to make it much easier to see what vehicles are available, estimate what milage is included in one-way rentals (without committing) and *most importantly* make it *easy* to choose the best return site for the customer. Despite my repeated requests to schedule the return site that would allow me to walk to the rental car location I needed to get to, U-Haul scheduled a return location that was miles away on a different highway. Then, U-Haul wanted to charge me a fee to switch to the return location that I had requested from the beginning. Poor corporate customer service!
Robert PParking area was not well laid out and was confusing as to where they wanted the truck to be parked
Lucas BMarc is always professional and accommodating Rented there many times
Anthony SWe received no documentation when we returned the vehicle, and I had to contact Uhaul directly after 2 days , so they could note the account that it was returned.
Kevin SMarc is always great to work with.
Anthony SSimple, easy drop-off.
Michael SFriendly and helpful during the drop off. A+++
Michael CReduce walking car to truck to key drop
Scott BMarc was super friendly and helpful. A+ all the way!
Matthew WMarc was very helpful
Dal LAll the outlets to charge GPS did not work I had to purchasePortable chargers in order to sit there and use the GPS all the way to our destination the windshield wiper blades were halfway off the left front brake was heating up and it was almost impossible to keep the truck on the road because it was pulling so bad
Lillian AMarc was great, cheers!
Payton CMarc was super accommodating!
Kenneth NMarc did a terrific job ensuring that I had exactly what I needed. The equipment was in great shape (one trailer tire needed air but I caught it and took care of that), and everything went very smoothly. Thank you.
Ray VThis man was incredibly rude. First, he had dangerous dogs that barked at us when we arrived and showed up over an hour late, delaying our multi-state move. He then called our car foreign, which was both weird and a dog whistle about our politics. Absolutely unacceptable. You should remove his contract. I am telling everyone I know how horrible this experience was. Moreover, your customer service reps did not offer me any assistance, a refund for missing the promised pickup (like I received from another location), or an apology for his behavior after I was on hold for forty minutes trying to figure out what the hell to do. In contrast, the staff at the in-person locations have all been friendly and the regional manager who arrived at the last minute was perfectly helpful and kind. Protect your business by permanently removing Marc's contract.
Elizabeth WMarc was rude and became angry because he said u-haul did not call him. After he was told I drive an hour to get the trailer he said not my problem call u-haul. Another associate called me from Margarettville and he was very helpful.
frank lThe location was a little hard to fine, nice people and would use this location again.
John FExactly as expected Great service
michelle tnothing, very accommading
Andrew CWe were very satisfied. Marc is great
Vincent CGet rid of the dogs
Sanford WSuper sketchy drop-off and the mechanic was super rude.
LAURA MNothing. Proprietor was great. Location was great. Truck was new and clean. Thanks for helping!
michael hThe people who work here are so friendly! I totally recommend a U-haul rental from here!
palma lRegarding pickup and location. I had booked the truck for a different location and got a call it was changed. That was no issue. The issue was is that the owner of the new location was not made aware of the change so when I got there he was not there. Ended up having to go down to a diner for an hour and wait thats all that was around to entertain myself, wife and 3 year old. So added 40 to the rental bill. Second I believe to be a shady practice done by Uhaul. When I was finally able to pick up the truck we ran into a problem when he tried to complete it. I had to call in and it turns out there was a supposed parking ticket I recieved on a truck rental a few years ago that I had no idea about. I could have fought them and received a copy of everything but at that point i was stuck and needed the truck which is why they do it that way. I had already entered my license online and there was no mention of a ticket only when I arrived and my license was entered again. so I got stuck paying another $130 on top of the rental. not to mention how dragged out the day got because of the delays and aggravation. Summed up $170 extra for the day due to changes and delayed just over 2 hours because all of it. I will consider all options when renting a truck again. I don’t blame any of this on the rental pick up or drop off locations. I put the blame solely on Uhaul itself.
Ian Sgreat job
PAUL HGreat Trucks, Clean super A/C and radio. MARC was very helpful
Lesli VFine, although not where I made the reservation for. The owner, Marc was very friendly and helpful.
Seth NThe communication between UHaul and the dealer was handled very well. The dealer was just leaving for the day when I arrived at 10 am. He didn't know I was coming and seemed to be put out and slightly annoyed. Made me uncomfortable.
Neil GEasy convenient drop off location. Courteous & pleasant to talk to.
Joanne BMessy, dirty place--complete with a grandma with Alzheimer smacking around her grandson.
Laura VIt was not the most convenient location from where I was coming from, especially since originally I was told I could return the truck on Ulster Ave.
Margarita VThe van we reserved was no longer available at this location and we were not informed of this until we arrive to pick it up. We were delivering flowers to a wedding and needed air conditioning and a smooth ride. We received neither. I placed a call to the marketing president but have not received a call back. I am demanding the $50 back because the vehicle I reserved was replaced with a bumpy hot box truck. This is also not the first time this has happened!
JOANN PVery professional, helpful and accommodating
LYNN EI refill the tank way over what was necessary and I was expecting for a refund. Also the extra mileage from Kingston to Port Ewen was charged to me. :(
THIERRY PThis is no reflection on either location but I received a phone call at 7:20p Friday telling me they needed to change our drop off point. Because I was driving asked the guy to email me the information. I forwarded the email to mu husband who was making the drop off. Unfortunately I didn t look at it because it had the original drop off location in the email.My husband went to the Ulster Ave location only to be tuned away and was sent to Marc's.Not thrilled with the extra hassle and losing an hour out of our crazy day.
KATHY BGreat, very helpful with the accessories for the truck (blankets, hand truck).
NICK SThere was no 24 hour drop-off box.
NICHOLAS S