Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very convenient for me - not only because close to home, but also because it allowed the 24 hour drop off
Michael Ito
Rating:
5.0
Customer did not leave a comment.
Maurice Himel
Rating:
5.0
Customer did not leave a comment.
David Drozdowski
|
Overall Experience
Rating:
2.0
Locations where truck and keys were found were not the same
Daemion Jones
Rating:
3.0
Bill the person correctly. I told the person i would be returning early and i got billed for 7 days ?!?!?!
Ron Blohowiak
Rating:
1.0
Terrible service. There was nobody there to help take the trailer off my car. I was told a drop fee wouldn’t be charged and it was - a $900 drop fee. The lady was rude and extremely unhelpful.
Brittany Racine
Rating:
1.0
Fix your website and mobile experience. Explain to your customers that E10, you can actually put regular gas and not drive around for 30 miles trying to find E10. Then when you get customer service on the actually solve an issue. Nothing was resolved and I got charged extra for gas. Never using uhaul again. Ever...
Micah Wilson
Rating:
5.0
Customer did not leave a comment.
Robin Perez
Rating:
5.0
Customer did not leave a comment.
Edwin Lilly
Rating:
5.0
Customer did not leave a comment.
Joyce Scott
|
Overall Experience
Rating:
3.0
Small signage and address is opposite side of road from storage units
keith douglas
Rating:
4.0
Service trucks more often. Maybe you do. Had some shifting issue's with and without it loaded. Also had issue's with the pick up location changing 4 different times farther and farther away from our original location by the time our date arrived and we booked it in advance. Gets confusing. Gas is high right now adding extra miles to our contract didn't help much with that part.
Antoinette Healy
Rating:
5.0
To coin a phrase, my storage stayed "high and dry". Excellent storage facility.
wallace cox jr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHENJOSEPH GUDE
Rating:
4.0
Customer did not leave a comment.
LUIS OTERO
Rating:
5.0
The Area was great and well maintained! The staff was very understanding and polite. The only problem I had was they needed more lighting for night time movers. Other than that I had no major problems. I can honestly say i would recommend this storage facility to a friend.
Danita Whitaker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamar Smith
Rating:
2.0
The office is a shrine to Donald Trump, there were 10’s of political banners outside. Made me feel very uncomfortable
Gillian Bradford
Rating:
3.0
Customer did not leave a comment.
Michael Fitzsimmons
Rating:
5.0
The Uhaul app would not allow me to sign out the truck, so he had me leave it and would close it out in the morning. Very helpful.
Elvys padilla
Rating:
2.0
Ensure a more streamlined check in/reservation process along with requiring your locations to have reliable internet and phone service to complete the transaction. In addition there should be a localized backup procedure if the online system isn’t available.
Michael Denas
Rating:
3.0
Customer did not leave a comment.
Jesse Felice
Rating:
5.0
Keep track of your trucks. I reserved it in Mechanicsville and 10 minutes before I got there, I was updated to Quinton, Va.
James Drakapol Jr
Rating:
1.0
The amount of political signs/ political memorabilia was excessive, and the woman running that location has a sign on the door stating she will not wear a mask and to enter at your own risk. It also took 45 minutes just for her to do the paper work required for me to rent the trailer I was picking up. I won’t return to that location.
Jesse Felice
Rating:
5.0
Customer did not leave a comment.
Brad Colgin
Rating:
3.0
At the time of rental I was advised if I returned the rental earlier than the allotted 4days I would only be charged for the days used. I turned in 1day early and was advised I would be charged the full 4days.
Very dissatisfied customer.
Terry Hoal
Rating:
3.0
The office is located inside a realty office and washard to find. No U-Haul signs were visible from the road.
Takashi Eto
Rating:
5.0
Very nice staff, I was in and out and on my way in no time. Drop off was just as easy, would definitely recommend this location if you are in the area and need to use the Uhaul services.
Jerry Harris
Rating:
5.0
Customer did not leave a comment.
Angel Burgos
Rating:
5.0
Customer did not leave a comment.
Terry Hoal
Rating:
5.0
Customer did not leave a comment.
Katherine Bajsert
Rating:
1.0
Did not receive dolly, hand truck or furniture pads. Online and app both extremely time consuming and difficult to use. Staff on both not friendly
Trevor Poort
Rating:
3.0
I did not feel welcomed by the receptionist
Wilhelmina Christian
Rating:
5.0
Your app is terrible, on line check out horrible and the truck was dirty. Had nothing but problems with reservation. pickup and return. Terrible experience.
donn demarzio
Rating:
4.0
no problems at all, and everything.
Thomas Gaudreaux
Rating:
3.0
They gave us the dirtiest truck on the lot. Both inside and outside. The
Bed of the truck was filled with dirt and small pieces of metal, which we had to sweep out. Within 2 hr of getting the truck, we had a flat tire and had to have a UHaul roadside service come and put a new tire on the truck.
John Knight
Rating:
5.0
Customer did not leave a comment.
Henry Rogers
Rating:
5.0
A 6 x 12 trailer with brakes should have a Jack to lift it up and connect it. Way to heavy empty for one person to connect.
Michael Suarez
Rating:
4.0
Customer did not leave a comment.
MICHAEL WELCH
Rating:
2.0
We ordered a dolly to help with our move, it was not in the truck when we picked it up. This made our move difficult.
Also, the code did not work to access the key. We had to call support for assistance. Not a great experience.
Crissann Marin
Rating:
3.0
The driver and passenger side floors were very muddy I took pictures of it when I Ranett the vehicle I did brush it out but it still looks dirty to me. I alsoThought I rented a flat dolly but you guys gave me an upright one. Other than that everything was fine
Michael Boyd
Rating:
5.0
I requested an appliance dolley but it was not delivered and I still got charged for it.
Patrick Sweeney
Rating:
3.0
Customer did not leave a comment.
Chris Harris
Rating:
4.0
Customer did not leave a comment.
rudy schmidt
Rating:
1.0
I had many issues picking up my uhaul had to drive 30 minutes after my guarantee was incorrect. Then never got my 50$ refund because they don’t care I will never recommend uhaul to anyone
Ammon David Simmons
Rating:
2.0
If a customer orders moving pads and you can’t provide them, then you should tell them in advance. Also dirty trucks are a poor image.
Carlton Hall
Rating:
2.0
If you plan to rent here make sure you don't have to move out in the middle of the month because the manager of this facility will not refund any of your money.
Deborah Rose
|
Overall Experience
Rating:
5.0
You can adhere to what Uhaul says it's going to do in its calls
Angel Quinonez
Rating:
2.0
Better markings on U-Haul office, as actual trailers / trucks are on the opposite side of a highway
John Humphries
Rating:
3.0
Customer did not leave a comment.
James Wheeler
Rating:
5.0
Customer did not leave a comment.
Lana Byrd
Rating:
5.0
Every thing was great!! Thank you!!
PATRICK DAWSON
|
Overall Experience
Rating:
4.0
Same comments as pick up location.
John Daugherty
Rating:
1.0
Location was changed three times and turned out to be a 2-hour drive from where I requested pickup. Nothing was said about this, up front, the location of pickup just kept changing with the usual excuses, "lots of holiday use." Location was out in the middle of nowhere.
Lynwood Givens
Rating:
1.0
Customer did not leave a comment.
Anthony Grillo
Rating:
5.0
Customer did not leave a comment.
Natalie Edwards
Rating:
3.0
Very easy access. U-Haul is not their primary business, so there were some computer access delays, but the staff is friendly and the environment is welcoming
Brian Buckman
Rating:
4.0
Nothing
GLENDA CRISWOLD
Rating:
4.0
My experience with the self-checkout was horrendous. I spent 1.5 hours on the phone with customer service establishing checkout. This extended and already long day. Checking back in requires customer service again. As well, the check in location changed. Whether it was the holiday period or the on-line app, I would never recommend this feature from Uhaul.
AARON HICKMAN
Rating:
5.0
Fantastic service
Malcolm Kay
Rating:
5.0
Customer did not leave a comment.
Lisa Miller
Rating:
5.0
Customer did not leave a comment.
John Johnson
Rating:
4.0
Customer did not leave a comment.
Lillian Buckingham
Rating:
3.0
Went to return truck on same day I rented, couldnt find drop box. Called uhaul help line. They said trucks on one side of the road, office for drop box on the other. So dropped key. When I clicked on info for receipt my acct says zero. I returned truck to drop off point same day I rented. With full tank of gas and my limited mileage of 40 miles. Not sure what is going on? Please contact me if any questions? I also called the business owner and let them know. Thank you have a good day
Lori Deming
Rating:
1.0
I was billed twice after trying to explain to the lady that I had already done the process online, she insisted to do it again on her own, and put in my credit card info again after I made it CLEAR I WAS AFRAID OF BEING DOUBLE BILLED.
Steven Marshall
Rating:
5.0
Customer did not leave a comment.
Safiya Fredrich
Rating:
2.0
This was a disaster.
I had to change the reservation 3 times.
When I went to pick up the vehicle, the quoted cost was $102. Sign says $19.95/day. Wow. What a scam. Plus $10 for gas.
Then when I picked up the truck, the rep took about 30 min to prepare the paperwork. This delay made my son who was helping me, late to work. The rep took to other calls and a walk in during the time she was "helping" me. I should have been taken care of before taking calls or helping anyone else. I will let others I know in my county know to stay away from Uhaul
Stephen von Hitritz
Rating:
4.0
Customer did not leave a comment.
billy jarrell
Rating:
4.0
Customer did not leave a comment.
MELANIE HICKMAN
Rating:
1.0
My truck and trailer were not ready. The women in office did not know what to do. They went to a nearby donut shop and a customer said he knew how to hook the trainer to the truck, but no one knew how to put my car on the trailer. We figured it out, but upon drop off were informed that it was not corrected loaded and could had rolled off. The whole process took 2 hours.
JOYCE TRICKETT
Rating:
3.0
No one is ever there. you just drop it and go. If you have problems or questions no on answers the phone. I am not happy that I was charged extra for mileage as I didn't see this on my contract.
Cathy Anderson
Rating:
3.0
My only concern is how much gas prices can range from one UHaul provider to another. West Point Virginia charges 89 cents per mile and Providence
Forge Virginia (20 miles away maybe) is 1.69 per mile?
I ordered a Uhaul in West Point for a day and the charge was 41.00 due to circumstances beyond my control I had to change to March Mini Storage & UHaul and just within a 20 mile difference I wound up having to pay 141.00 for a 1 day rental....9:00 to 5:00. Just seems a little off to me. There really shouldn't be THAT much difference between providers. And this is the reason that I would not recommend this company to my friends.
JO ANN WHITE
Rating:
5.0
Customer did not leave a comment.
MARK HILL
Rating:
4.0
Customer did not leave a comment.
cathy fleming
Rating:
5.0
I had to call Uhaul and ask that this location (2 miles from my house) be designated my prefer drop off . Uhaul had me going out of my way 20 plus miles to drop off.
David Bjorkman
Rating:
4.0
Customer did not leave a comment.
robert finch
Rating:
3.0
Person wasn't there to do the rental. An employee of their other business just happened to in. She was nice and I was late in arriving but it was kind of discouraging since the employee did not have access to the computer for reservations. Fortunately though she called UHAUL and they did it over the phone. Worked out in the end
David Barnes
Rating:
5.0
Customer did not leave a comment.
LUKASZ SAKOWICZ
Rating:
1.0
Weren't aware until called by picking up location that the trailer had been dropped off. No way to do business
LEVI CRAGO
Rating:
5.0
Customer did not leave a comment.
ROBIN JOHNSON
Rating:
4.0
Customer did not leave a comment.
PAMELA NEWELL
Rating:
3.0
we went to reserve the truck for two days and the owner said "you don't need to the truck will be there tomorrow". We went to pick up the truck the next day and he had rented it out. We got another truck but we had to bring it back the next day and get another truck that cost more because it was a larger truck. We also paid extra milage to trade the trucks. At this point I don't believe we will ever rent a Uhaul again. There are other companies available.
DENNIS MOWERY
Rating:
5.0
Customer did not leave a comment.
bettie carter
Rating:
5.0
Customer did not leave a comment.
Rutsen Eagle
Rating:
3.0
Customer did not leave a comment.
JOHN FARMER
Rating:
4.0
Customer did not leave a comment.
ed mcghee
Rating:
2.0
Too far from town and had to wait over 30 minutes for someone to show up to lease the trailer.
Christopher Cullen
Rating:
5.0
Customer did not leave a comment.
Randy Johnson
Rating:
5.0
Customer did not leave a comment.
JOE BELL
Rating:
5.0
Customer did not leave a comment.
Joe Przybyszewski
Rating:
5.0
The experience was completely perfect. The staff was friendly, helpful and accommodating in every way. I would definitely use again! Thanks so much!
Angela Dilmore
Rating:
5.0
Customer did not leave a comment.
BERNARD GRUNDY
Rating:
5.0
Customer did not leave a comment.
Molly Rountree
Rating:
4.0
Schedule people to pick up as close to home as possible. This was the 2nd reservation I needed to make because I refused to drive 30 miles out of the way.
Cory Crane
Rating:
5.0
Customer did not leave a comment.
NANCY SIMPSON
Rating:
4.0
Customer did not leave a comment.
GEORGE HOAL
Rating:
5.0
Everything was great especially considering that this was my first time renting. I has a wonderful experience.
TAMIKA JONES
Rating:
5.0
Everything was excellent. Don't have any suggestions for improvement.
Charles Smith
Rating:
4.0
Customer did not leave a comment.
THOMAS KING
Rating:
5.0
Nothing they where very helpful
William Snyder
Rating:
4.0
Customer did not leave a comment.
PAMELA WHITE
Rating:
4.0
At first couldn`t get in touch with them, but once I did they were very helpful and accommodating.
Privacy Request
|
First Impressions
Rating:
5.0
I had a slight problem with moving in, but after contacting the owner it was resolved right on the spot. Thank you for your great service.
Privacy Request
|
First Impressions
Rating:
4.0
Good location, very friendly staff, overall very pleased with experience.
Privacy Request
|
First Impressions
Rating:
3.0
I was unable to get in touch with anyone at March mini storage on 11/24 to confirm appointment. No one answered the phone. I no longer need this reservation. Please cancel.