We had no problem with this location. We had major problems with equipment not being where it was supposed to be. We had scheduled on line weeks in advance and had to add another 62 miles and an hour to the trip because we had to go to Marceline instead of Macon and then stop in Moberly for the auto transport we ordered. Marceline had a dolly. Not what we ordered. In person customer service was good. On the phone they were polite but apparently witless.
Michael B
Customer Reviews for Marceline Tire Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never had a bad experience at this location, local and helpful/friendly staff.
Chris VThe software system used to secure the transaction was slow and caused a bit of a slow process. I would say make the software user experience a priority and that will translate to a faster process for customers.
Roy BWe were told there would be a dolly; however there was not one available.
KAREN STrailer front was covered in hardened mud. I had to use hammer to move and use wheel tie down straps
Raymond WDon't know.
Kelly MEverything went great. Very easy transaction with very friendly staff. Couldn't ask for a better experience.
Jason STruck in good condition and ready for the trip. No problems.
Darrell GVery friendly and helpful. The truck had a messed up passenger side door which made it hard to enter the vehicle. The back of the trucks floor was very slippery and could not get traction as we were forced to move in a snowstorm. This was very dangerous as it was just myself and another unloading the truck. Also, NOT THE PICK UP LOCATIONS FAULT, HOWEVER, I was supposed to get an additional day of rental due to my reservation being broken BY U-HAUL and I DID NOT get an extra day as agreed. Luckily, I was able to return the truck on time.
SHANA CMARCELINE TIRE WAS AMAZING WITH US!
Karin RGood people
ALMA HNo problems and I am happy with the experience.
Bud SLinda was very proficient, professional and personable. Exceeded my expectations.
BRUCE WThe customer service was great to work with. I highly recommend using Marceline Tire Outlet for your U-Haul needs.
Brian SMto in Marceline MO I highly recommend. Excellent customer service!
mary sExcellent service, they worked hard to accommodate and resolve any and all issues. Would recommend them.
Joshua FTruck needed an oil change. The truck was not one we reserved. Also had to drive 120 miles round trip to get the truck
maurice dIt was great and suited our timing perfectly and very handy.
joan WThe UHaul did not have a ramp,the air did not work,it had trouble shifting, and the back door warning light and sound stayed on, even though the door was completely shut and latched.It was extremely difficult to load the heavy furniture, especially the wash machine without a ramp.In fact this morning we are both in pain from lifting it up into the UHaul.I feel that some credit should be given to me for the inconvenience.
Everett SGreat service. Stayed a bit late for us
John DLinda Pope did a great job making sure I got the trailer needed!!
Andrew GIt was a new truck delivered for our use. The problem with the leaking gas tank was most likely not on their inspection check list. The location went above & beyond our expectations for a trunk rental!
Catherine B