See above.
Tim P.
Customer Reviews for Marathon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Dropping off was fast and efficent.
JOSHUA W.Lady at the counter wasn't very customer oriented-I don't think that she was the main u-haul person. Talked to one guy on the phone who was super helpful and nice. Easy pickup and drop off by phone
Noah G.Kelli did an excellent job. Provided great customer service.
Terry T.Very good customer service
Jacqueline H.I neve saw the employee as they left befor the store closed and they didn't close in the trailer I left until the next day and then had the nerve to charge me for an extra day???? Very shady !! Some people wouldn't even notice the extra day that employee tried to charge me. Now I have to wait 40 minutes on the phone to get it corrected, not too happy about this.
WILLIAM M.Why when you drop off equipment do you just write down your last name and they tell ME to unhook it. joke.
Bryan B.Let your local reps contact your roadside assistance. Ours could not fine anyone to help and was not trained in what to do. She went out of here way to help after hours!! I am sure she did not get paid or recognized for her excellent attempts to help us.
Richard G.I returned the trailer on Saturday but it wasn't entered into the system until Wednesday. I then was charged for two days over rental time, when I returned it the day after we rented it, well within the 3 days. I took a photo with a timestamp, so thankfully the main call center changed the time of return in the system. I haven't received the refund yet, but hopefully in the next day or two!
KENT M.Location was great to accommodate. Uhaul corporate did. To confirm rental and it was not scheduled. However this location made it work!!
Diana W.Everything was good, staff was friendly and very helpful.
Charles T P.Darjie (the manager) was excellent to work with, knowledgeable, and very helpful. Much appreciated!
KEVIN M.Really need to give workers better equipment (ie jacks) to be able to lift rental trailers onto customers vehicles.
Lesa E.Employee rude and dismissive
THOMAS R.Super easy drop off!
Christine S.Excellent customer service. Nicest uhaul I've ever driven!
John G.Uhaul “person†wasn't even on the premises. It took some time for another associate to run her down. Not really friendly, and she seemed obtuse.
Terry G.My main concern was that we returned the rental early and received no confirmation of that until over 2 hours later AFTER I called the corporate number.
Michael H.Kelly was the attendant and was very courteous and helpful.
Victoria R.Why do you not give a refund for the days I didn't use the truck? I returned it two days early. There's no need to charge me the extra day. What a load of crap.
Andrew G.Attendant was extremely helpful, a measure to do business with.
Scott W.Poor experience upon entering the store. Rude counter help. Another customer said the same thing, We both waited outside until someone else showed up to assist us.
Jerald M.We got charged a cleaning fee and we swept out the truck in the cab and in the box! Dont understand why!! Will call later today for an explanation!! The lady acted like she really didnt know what she was doing...so I would not recommend this place at al!!
Lisa S.I was double charged for my reservation when the uHaul employee gave my uHaul to the next person when I returned it. Obviously she never checked mine in before issuing it back out to the next person. Even getting the uHaul was almost impossible bc the employees couldn't find the uahul lady and when she was called she said she didn't have anything available so I had to book online to even get her to return to the gas station to help me. She was extremely helpful hooking it up but that doesn't make up for the double charges or having difficulty renting in the first place.
Lauren P.Nice facility
Randy H.Personnel very professional and accommodating. Transaction was handled smoothly and quickly.
JOANN D.Whoever I spoke to at our Alabama regional office was absolutely the rudest customer support rep I've ever spoken with in my life. When I asked if there were any eligible discounts for my AC in truck not working/not having all the equipment I needed she LAUGHED and then hung up on me. Absolutely horrible.
Matthew J.Have the vehicle fully fueled.
Phillip H.There seemed to be confusion between staff at this location and what corporate knew. But everyone got on the same page after a phone call.
Bridget P.My reservation got switched to a different insulin location and I was never informed. We arrived at this Marathon location and the guy said “I don't have that trailer and laughed.†He wasn't helpful at all. Just told me to call U-Haul. Terrible customer service from this lication.
Thomas F.There was only one employee serving multiple pick up appointments at the same time. I had to wait an hour. Once a second employee arrived everything went smoothly.
Lori S.Had a horrible experience. The rental process was not followed and I had to go back to pay bc she didn't charge me adding mileage to my total driven. She didn't even offer any apology for the inconvenience or offer to include the extra mileage to my allotted mileage due to her mistake.
Tori G.I would not recommend that anyone use U Haul.
Mark D.Very polite and helpful staff
Christopher M.The drop off experience via a mobile was a disaster. The share location didn't work after numbers of tried via Safari and since no instructions switched to mobile chrome. Same results Went to live chat. Which after 10 minutes no agent responded. Called the 800#. “10-15†minute wait was actually 31 minutes. Was then told that oh you have to not only go into location services on in your settings but you have to go into Safari app and update those settings as well WHY are Safari directions not included since the whole premise is to check out on your phone but directions are provided for chrome and IOS which very few use on mobile Pick up was good. Truck was fine. Drop off process was 2 hours I'll never get back and your customer service platforms leave a lot to be desired
Thomas K.Location was easy to arrive, the are had sufficient space, only draw back was convenience store traffic.
Juan M.Check out location was awesome. Helpful and knowledgeable
Bryan S.The person I spoke with in Northport spoke very softly. She was helpful, just hard to understand.
CLYDE K.The manager's service is perfect!
zhaoqiang X.Kelly at the Marathon Northport, AL location was extremely helpful in arranging for another vehicle after there was a cancellation/shortage of vehicles that I needed. She also let me know that availability had changed and my original request could be fulfilled. Kelly showed the utmost in customer service in attentiveness and follow-up!
CLAYTON G.Allow the website to extend rentals.
Phillip L.Pickup was simple and quick, so there are no suggested improvements. Employees were friendly and helpful.
Jimmy H.Easy to return!
GLENN T.The gentleman at this site was just amazing, very professional. First class all the way.
Andrew H.Great service
ANNIE A.Best experience with U-HAUL I've had.
William C.