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Brent H.
Customer Reviews for Marathon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The person I spoke with in Northport spoke very softly. She was helpful, just hard to understand.
CLYDE K.The manager's service is perfect!
zhaoqiang X.Kelly at the Marathon Northport, AL location was extremely helpful in arranging for another vehicle after there was a cancellation/shortage of vehicles that I needed. She also let me know that availability had changed and my original request could be fulfilled. Kelly showed the utmost in customer service in attentiveness and follow-up!
CLAYTON G.Allow the website to extend rentals.
Phillip L.Pickup was simple and quick, so there are no suggested improvements. Employees were friendly and helpful.
Jimmy H.Easy to return!
GLENN T.The gentleman at this site was just amazing, very professional. First class all the way.
Andrew H.Great service
ANNIE A.Best experience with U-HAUL I've had.
William C.Great customer help and support
Michael F.Showed picture of gas gauge at pick-up. Representative said she would correct the mistake. (Note: Truck was turned in with just under 1/2 tank of gas anyway) Representative very courteous, professional, and helpful.
Jean B.Regarding equipment, one turn signal/brake light was not working properly.
Walter M.Train your employees so they know how to help the customers.
Thomas A.The service was great. Ill go there for sll my rentals.
Sheila D.ordered online, quick pick-up
David H.No one there to help unhook trailer. Had to pick it up off of hitch myself. Heavy trailer. Did not give me anything showing I had returned trailer. No help at all.
RANDALL S.While this gas station was actually a decent uhaul disturbutor, the second gas station they sent me to for the tow dolly for the car, the worker at the gas station literally didn't know how to put it on . I had to get a local citizen to help me out it on , I was just thinking to myself if anything were to go wrong while driving who's fault is this ?!? Uhaul has to be at fault for not supplying the gas station with the right instructions for the employees there to know what they're doing. And secondly most gas stations probably don't care about the uhaul customers honestly. Will never use uhaul AGAIN. Penske or hirer movers .
Nicolas R.Was not the right trailer we had asked for we wanted the big open trailer
AUTUMN H.an error on my part was quickly resoved quickly and kindly
stephen W.Had a great experience - excellent customer service!
Nicholas C.the lady was very helpful and friendly even though I was running late.
Dhaval P.Nothing that I can recommend. I have used this location several times in the past and plan to continue using them. The owner is always responsive to my requests.
Alan T.Truck needed repairs to the brakes and radio. Overall the truck was a piece of JUNK. Three brake light indicators stayed on the entire trip and the radio speakers were broken. I requested a 15 foot trailer and Uhaul gave me a 26 ft trailer which was a piece of junk and costs me more gas. Please refund my money for this horrible rental equipment truck. Carlton Hamilton
Carlton H.I was assisted by Brijesh at the pick up location. He was extremely helpful and accommodating of my needs. He was very professional and friendly and had the entire rental process down perfectly. I could not have asked for a better experience.
Smith W.Make sure you charge the going rate. I was charged the normal rate when in fact there was a special rate due to the large amount of inventory that needed to be moved. It has caused me to spend a lot of unnecessary time to get it changed.
Robert M.This week was much more efficient at the drop off.
Julia T.You cheated me out of $18.00 because we were told to leave the truck at 1/8 of a tank and that is exactly what we did. When we left the gas where it was supposed to be we were wrongfully charged.
Randal V.The girl I returned the Uhaul to was not interested! I returned to bring my paper work that was in another car and even that girl was non caring and said the paperwork was unnecessary. The next day a gentleman called asking when I was returning the uhaul. Finally he found it!
Julia T.Great place.
zach B.Two days and still ain't got deposit back truck was checked in as required they don't care they got their payment but screw the customer
JASON S.No improvements needed. Will use this location again in the near future with another transport.
Rebecca A.I was not informed that when I took a trailer out of town, it would cost almost 4x as much.. and that it would be a 3 day rental instead of a 24 hour rental.. so expecting to spend 1/4th as much as I got charged and hurrying to load/travel/unload the trailer in a 24 hour period when I could have had 3 days led to me not being happy with uhaul. I definitely do not recommend.
Thomas B.Nothing friendly and very professional.
DAVID J.Make sure you check the Turn signal lights for the coustomer. I drove to my new city with no left turn signal on the trailer, the only reason that I know this is because I had someone following me.
Stephen W.Alex in Tuscaloosa saved the day! Big time!
Richard W.Offer to assist customer with equipment. When I returned the trailer, I was asked for my name and told to unhook the trailer myself and put with the others. No offer of assistance. I was told I would receive an email confirming the return (which I did receive later in the day), however I had to leave the location without any receipt of my drop off and trust it would be acknowledged.
Edward M.Alex was great
William N.Trailer lock was very hard to open and close. Location was awesome
Jonathan B.The trailer door needs some attention but the location and employee were great!
Joe W.The person at this location was very friendly and helpful!
David S.When I originally called amd reserved the van I was told it would be sanitized and cleaned. It wasn't even swept out, and when I asked if it had been cleaned the guy said that they did not clean the trucks. I just wish the stories would be consistent.
Ralph B.