El cliente no dejó un comentario.DANIEL F.
Customer Reviews for Marathon Ritchie Hwy
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Rude and disrespectful customer service right from the start. THE RETURN OF TRUCK IN LUDED HAVING TO GET THE POLICE INVOLVED. NEVER EVER AGAIN WILL I RENT FROM UHAULTHERESA H.
My experience was simple , easy , and very professional. Bilal was magnificent. He was top notch. Very professional, I would highly recommend him to family and friends.ROBERT W.
Have cleaner vehiclesBRYANT G.
Service is excellent ðŸ‘ŒLUIS T.
After completing the paperwork for the rental the young man went out to help me put the trailer onto my hitch. He directed me backing my car up and then told me that he would connect the trailer himself. Well, he only connected the hitch. He did not connect the safety chains nor the electrical harness. When I asked him if he'd done that, he said no. Then he said, "There usually is a charge for connecting the hitch, but I'll waive that." It seems to me that his statement was a way to keep me from complaining about the inadequate, unsafe job he did in connecting the trailer to my hitch.KENNETH C.
One of the boxes smelled like throw up and some of the boxes were dirty. I had to wipe down the boxes with Lysol multiple wipes. The customer service was decent.Dionna R.
Very poor customer serviceGRELAND L.
El cliente no dejó un comentario.Lynn C.
El cliente no dejó un comentario.COSMO M.
El cliente no dejó un comentario.DUR-RE SHAHWAR S.
Quick and easy..ROBERT O.
I didn't like that I had to see the attendant for the key as I was trying to have a No-Contact pickup. I had actually signed up for No Contact. Other than that it's was easy to drop off and the truck served it's purpose.Amanda B.
The gentlemen who worked with me was very friendly and helpful 10/10HENRY H.
El cliente no dejó un comentario.Abdul S.
When I picked up the truck and got to my location, the back of the truck had mattresses and trash cans, etc. causing me to pay my staff for multiple trips and mileage for multiple trips. When I got back to return the truck, the guy said â€œsorryâ€ you have to put that on your review- we can't do anything for you. Not even a discount on mileage on the truck. Very bad experience and I would never recommend. I will tell anyone looking forward a uhaul to avoid this location. They never even tried to make the situation right. All I received was â€œSorry.â€MANDY A.
El cliente no dejó un comentario.CHRISTOPHER B.
Especially during these times the cab of the truck should have been disinfected and should always been vacuumedMELONEY S.
They're professionals and they fully explain the contract to you. Plus the equipment it's in good shape and is clean.TAMMIE P.
What a mess!!! I have been doing business with uhaul as a contractor for several years. I only stayed with this botch of my reservation with uhaul because I was cornered time wise. The representative that made my reservation did NOT set up my truck as a one way to the Location I requested!!! This cost me over $900 additional in costs!!!! Insane! From such a simple thing. I asked the personnel at Chillum rd location (site of reservation) to call management to rectify the issue..... I was sent to Glen Bernie for another pickup 2 hours later ... I paid for that ride and my moving help to wait. The client I was serving was also inconvenienced due to the major delay which cost me a whole other day ... it was an avalanche of errors on uhuals failure to deliver that made this whole small project not only more difficult and dragged on , but cost me dearly. Please allow me the forum to have a dialogue with corporate.LATROY W.
As for me, the no hassle experience was awesome. I would highly recommendGeraldine B.
El cliente no dejó un comentario.MARK C.
No blanket in truck no dolly, no tie down to keep things from moving around. The check engine light stayed on. Could not adjust driver seat. Look like the inside wasn't clean with COVID-19 spent lot time myself clean it before I could use it.ROGER H.
El cliente no dejó un comentario.DEIDRIA S.
Nothing,. The person at the counter was fantastic, very open and helpful. The equipment was in great shape; the pickup and dropoff processes went smoothly, and it was very helpful being AT a gas station to refuel and drop off. Thank you for a smooth, fast transaction.LYSSANDRA A.
El cliente no dejó un comentario.ZAKA Q.
I found the side mirrors very difficult because they in a fixed position and I could not adjust them. I felt this was a real safety hazardSTEPHEN M.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.TARYNARIEL A.
Helpful staff. Good check out experience.Jessica W.
El cliente no dejó un comentario.Rosetta C.
Smelled awful, charged a fortuneClay S.
Excellent experience. Looking forward to next time.Derek R.
El cliente no dejó un comentario.MARC W.
the individual renting out the truck with friendly courteous very professional I would go back to him in a heartbeat. Although the interior of the cab of the vehicle I rented was horrible. I was afraid touch anything because it was so filthyDONALD P.
El cliente no dejó un comentario.Andrea L.
Interior windshield needs to be regularly cleaned.Kristin E.
The staff at this location were extremely helpful and knowledgeable. They ensured that our vehicle was ready for us when we got there with all of the equipment that we had requested.David G.
Excellent customer service the attendant was very knowledgeable about uhaul rental policy. Great employee. Thankful for great service. This employee should be commended. Unlike the employee at your 750 E. 25th St. location That employee should be fired immediately, at the very least be on time At the beginning of your shift. I have zero confidence in that employees ability to Perform the duties assigned to that location. Gracias.EUGENE D.
Very kind attendant. Even gave me a free soda! Very helpfulSarah F.
El cliente no dejó un comentario.Kathleen M.
El cliente no dejó un comentario.David G.
Everything was excellent.JAMES D.
El cliente no dejó un comentario.Eric C.
Either make them check their trucks after check in or just take their u haul neighborhood dealer network access they don't care about cleaning nor checking their trucksLozarus G.
The man was very helpful, kind and quick.. thank you!!Katia A.
My experience with U-Haul was excellent. It meant all my expectations I would recommend them to someone elseJohn K.
El cliente no dejó un comentario.Taija J.
The service was great and the truck was in pretty good condition. However, the transmission was a little sketchy at a few moments when it didn't want to shift.Andrew L.
El cliente no dejó un comentario.PATRICIA A.
El cliente no dejó un comentario.Sean J.
El cliente no dejó un comentario.sharlene T.
El cliente no dejó un comentario.Nicole P.
El cliente no dejó un comentario.William H.
Truck had cigarette ash in the cup holders and reeked of cigarettes.Nicholas S.
El cliente no dejó un comentario.Brooke B.
El cliente no dejó un comentario.Harold M.
Customer service over the phone was surprising. I've called 5 places, and 4 of them didn't even answer at noon. The one lady I have spoken to about finding a place that still had one to rent was very pleasant. This is the first time I've rented a truck from uhaul that was a complete dirty mess. It smelled like stale cigarettes, seat had burn holes, sticky liquid all over the doors, not sure how previous before I got to it but there was trash under the seats. During these times, it's hard to even go out and expose to corona virus that the truck was just filthy. Wanted to get my stuff done and get out of the truck ASAP. I was not happy with the condition it was in for the price it costed. At this point I don't even know if I'll recommend renting from the company again. The only good part of my experience was the customer service at the counter and the one person I did connect with over the phone.PHAENGTHONG T.
El cliente no dejó un comentario.OLUWAFEMI D.
El cliente no dejó un comentario.THOMAS M.
El cliente no dejó un comentario.Dedrick P.
El cliente no dejó un comentario.BILAL M.
El cliente no dejó un comentario.Khadija W.
Best customer service and friendly. Quick and easy.BILAL M.
Good customer serviceKevin V.
Overall good but cargo area had bugs in it running down in the cracks between the cargo area and cab wallReginald G.
Very friendly offered fast service. Truck was clean and well maintainedrebecca M.
very fast and efficientAntwanita D.
El cliente no dejó un comentario.Frank G.
El cliente no dejó un comentario.TRAVIS M.
My biggest problem was them being pushy and not understanding. I now lost things due to the fact thwy told me if i didnt ruah rush rush my ass there with there truck my stuff would be taken. Im overall a little happy about my experience with the company not the branchScott S.
One of the best service in the area, extremely professional.NEITIK P.
El cliente no dejó un comentario.Charles P.
The gentleman that helped us went above and beyond and how nice and customer oriented he was. Also I commend him for his customer service and friendly service also. I worked over 30 years at retail establishments and the smile and great personality is a winner.Cecelia P.
El cliente no dejó un comentario.Nicole C.
I was very impressed. Great customer service. Very polite and knowledgeable. Quick and accurate. I will use them anytime. Thanks for the great service....Wanda L.
location is great clean well management staff is friendlySamrat K.
El cliente no dejó un comentario.Ronald K.
El cliente no dejó un comentario.Heather L.
El cliente no dejó un comentario.Benjamin O.
I made a reservation and they didn't have a truck for me when I arrived. Due to that I had to pay more money to get a different truck. Maybe more trucks are needed at this location. And someone to clean the trucks because the one I rented was not clean.Zach S.
El cliente no dejó un comentario.Jacquelyn P.
El cliente no dejó un comentario.Beth G.
No body but the cashier is at this locationJessica L.
Install aux on the radio system so that we can hook our phone up like the vans have.Kimberly G.
Have the clerk come out and actually inspect the the truck with renter before they take it out.Ron G.
Dude ripped me off had extra fees that weren't discussed up front will not use uhaul againJUSTEN B.
El cliente no dejó un comentario.Tiana T.
Nothing you can do, this is the best location. They treat everyone like family. Their customer service is the greatest. I won'tgo no where else.Terry S.
Continue with the fine service. I don't use your equipment often, but it's nice to know where to find dependable service. I have had a great experience at the Marathon Gas Station, Glen Burnie location and at the Flooring Store in Pasadena, MdRonald B.
Great customer service.Tiffany S.
Very pleasant and explain everything to you. I would recommend it to my friends and family. Always have a smile.Joycellen C.
Everything was great! Don't change a thing!Felicity O.
I love very good thanks U-Haul.Rosane D.
Nothing I can think of. The customer service was great , as usual. This was my forth time in 4 yrs renting from this location. Would definitely recommend.Kathy H.
Customer service was excellent. Rep made everything quick and easyAndrew S.
Great. Customer service. The young man who helped me was very pleasant and helpful.Nicole N.
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