Comentarios del cliente para Marathon Express

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Marathon Express

Grado total:

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Terrquaviah L. en

Grado:

El cliente no dejó un comentario.

clyde w. en

Grado:

We were to return in Ft Myers, 1s place closest to location MlLuther King told they could not accept anymore, would not call other facility to see if ok. Lady was very rude and not helpful at all. Other location was cordial but not overly helpful. This was a college move and hopefully you will inform your facilities to be a little more helpful.

Katrina S. en

Grado:

El cliente no dejó un comentario.

Charles G. en

Grado:

He has not been trained on what he was doing. He then sent me to a different location or furniture pads (that should of been there because they were on my reservation) which did not have them either (he did not call or anything before sending me there) finally I received furniture pads at the 3rd location I went to. I was there a little after 9 and did not have everything I needed till 11AM. He instructed me that "he was just a gas station" --then maybe he should sick with just being a gas station because the uhaul experience was well below par. Also, when I picked up the uhaul he had NOT been cleaned or swept out even a little.

Katherine M. en

Grado:

Inside a store that’s sketchy. They made me go out and take pictures to come in and show them. They’re lazy and didn’t inspect it like they should’ve. Made me do the work for them. Do I get a discount for doing some of their job????

Mike A. en

Grado:

the truck had no ac and the gas level was not what thwy stated the truck made a noise like it was dragging something. when i brought the vehicle back the person who handles the trucks was not there and i had to wait almost an hour to have someone call him and get the total emailed to me.

Ramon A. en

Grado:

I had to wait longer than what was necessary due to the attendant not being aware of what is going on. Did not have the utility dolly available. Did not make me aware that it was not inside the truck. I went home and had to turn back around causing me to use more miles than what was needed. I still was charged for the dolly that was never used. I was supposed to receive a call from uhaul that never happened. Terrible experience.

Tracy B. en

Grado:

Rented 10’ truck, no problems with the truck, but the AC did not work and it was 100 degrees outside on the day that we moved

Tracey J. en

Grado:

This was a small gas station in a not so nice part of town. There was an issue with the uhaul system so I was there for over 45 mins waiting for it to be resolved. There was only one person working in the gas station and he had to stop helping me in order to wait on customers who were coming in for gas and other items. The truck had not been swept out from prior use and we did not do an inspection of the truck for any damages prior to me being able to drive it away. The man waiting on us was very nice and did his best to juggle his other responsibilities. I am beyond disappointed with this experience. Do not use this location if you can help it!

gregory e. en

Grado:

El cliente no dejó un comentario.

Juan G. en

Grado:

El cliente no dejó un comentario.

Sergio J. en

Grado:

El cliente no dejó un comentario.

Steven b. en

Grado:

They do everything from off site over the phone except for picking up the truck. With security a big deal these days i was a little reluctant to give my card info to a third party.

Susan D. en

Grado:

El cliente no dejó un comentario.

Maria R. en

Grado:

El cliente no dejó un comentario.

Ryan E. en

Grado:

El cliente no dejó un comentario.

Jack K. en

Grado:

Very friendly and worked hard. I would hire him again and would recommend him

Joseph L. en

Grado:

Hired 2 different companies off your site and neither would answer their phone or return my calls. Very disappointed. Ended up hiring a crew off Craigslist that were great. When I called uhaul they claimed they have nothing to do with the help but they're on your website. Sad.

Gregory P. en

Grado:

My reservation was move twice. After arriving at my location, the clerk was not able to coordinate/confirm the order. Only one clerk working, he was responsible for running all operations within the store, this location should require two employees. I waited over 1 hour before the truck order could be confirmed This location only had 6 blankets, I ordered 12. Would not recommend renting at this location at all!

Henry A. en

Grado:

Nothing it was good

Glen B. en

Grado:

El cliente no dejó un comentario.

robert r. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

El cliente no dejó un comentario.

Violet A. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

They aren’t sure what they are doing I actually requested no safe mover and added dolly on app but they added safe mover and took off dolly and instead of fixing it I just took it because I didn’t have time for all the craziness...

Dana V. en

Grado:

Very difficult to find and in a very sketchy area. Would recommend driving a couple extra miles to a safer and more visible location.

Paul T. en

Grado:

This is a gas station and the first 15 minutes I had to wait to get paperwork done because the cashiers had to take care of their gas pump customer service First! They need To have key available for uhaul supply closet. 10 a.m. and no one had a key....so I wasn’t able to get furniture dolly or blankets. I was to pick up the truck at wonderland on timiami trail at 9 A.M....called customer service at 9:20 to tell them that office was closed nd no one around. So they found me Marathon express....another 30 minute drive thru traffic. My vehicle tow trailer had to be picked up in afternoon in Cape Coral at DeBono’s. That was the best service I received ....the movers were a nightmare and took 2 hours on Uhaul provider, then they said to call the code in and they would charge less..and take them for an hour apwhich turned into two hours...well after another two hours and they worked slower and stayed on phone and texted the entire two hours.... they packed the truck loosely so I had to store items at my neighbors and now have to drive back 1300 miles to pick it up, Will never ever use those movers again, or others in area if this is the work ethics they have.

mike t. en

Grado:

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Kersti M. en

Grado:

This is a gas station which makes your U-haul experience a little frustrating when the customer service agent is helping you and constantly stopping to ring someone up for gas or a honey bun. Despite its location everyone was friendly and helpful.

Wanda B. en

Grado:

I was not able to bring the truck to the closest location to my new address due to it being closed. I called the 1800 #..they told me I had to take it to fort Myers.. So after waiting 25 minutes for someone to answer the phone..and 45 min to drive to fort myers..I was late.. And waited almost a hour at the fort myers location..they want to charge me a 40 dollar late fee ..so person over the phone could not take it away..and nor could the associate..so I was billed 50 + dollars.. Not happy at all..my # is 321 305 1657....please call me .. Leave a message and I will call you back as soon as I can...thank you..Wanda Brann

Kidijiah G. en

Grado:

The actual trcuk was fine, I had no issues with the truck. But the manager was here was pretty rude. They had issues with making my payment go through. I had to do a conference call with the manager and my bank to prove the the funds where there and the payment was pending since the manager was threatening to call the police. And then there was still issues as the payment still did not go through so I had to visit my bank where they were able to see that the merchant had been trying and trying to take the funds out but the merchant was also returning the funds and they told me the issue was on the merchant's side. And all this was after them trying over 10 times with 3 different cards. And at the drop off the payment still wasn't going through. So ultimately i just paid with cash I didn't need them thinking i was trying to get over on them. But it was a nightmare and I still don't know why after numerous tries and 3 different cards the payment could not go through.

William P. en

Grado:

El cliente no dejó un comentario.