Comentarios del cliente para Maple Valley Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Maple Valley Mini Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Jebin Z. en

Grado:

El cliente no dejó un comentario.

Praveen C. en

Grado:

The customer care person were not very helpful and didn't tell about drop off process/after hrs service charges and i lost $23 just for not updating the drop off location on the phone. poor management or the people just dont care about the customers.

Ann L. en

Grado:

Do not change a thing

Jordan H. en

Grado:

El cliente no dejó un comentario.

duane D. en

Grado:

El cliente no dejó un comentario.

Jack S. en

Grado:

Great Service, friendly!

Julie J. en

Grado:

We did a self drop off. I am familiar with the location because I rent a storage unit there.

Austin W. en

Grado:

El cliente no dejó un comentario.

Brianne G. en

Grado:

El cliente no dejó un comentario.

Debbie A. en

Grado:

El cliente no dejó un comentario.

Tim H. en

Grado:

ALWAYS LEAVING ONE PERSON TO DO IT ALL!? She was very nice but overwhelmed. I find that this location and alot of storage places only employee one person for desk, rentals and storage units. So when your trying to check in or call, someone is always gone from office with a note on door because they are off showing someone a storage unit or truck. Its not employee's fault, in fact I can sympathize with employee....its the owner's fault for being cheap and not running a better and smooth operation. Ive Managed rental moving truck places in the past for many years and I also was a one person show. I see nothing has changed in so many years, owners and big management still are not getting it!

Kevin W. en

Grado:

We rented a 15' truck for an in-town move. Estimated cost was around $90, actually cost for all day was $62. This included the rental of two hand trucks. By moving boxes ourselves we saved well over $1,000 and had the movers move the furniture and large items. Friendly and helpful staff. No complaints - highly recommended.

Christine K. en

Grado:

The drop off location was at the Maple Valley Chevron. Yes I would recommend this location.

Ken Z. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

Guy was very professional and helpful. Helped me save a few bucks on the rental. Hard to find people who will go out of there way to help. Much appreciated!

Bill H. en

Grado:

El cliente no dejó un comentario.

Cory B. en

Grado:

Location said it was open when I looked up times and called. Once arrived, location had a large neon open sign that was on but the door was locked. A small sign said they would be back at x time but was over 60 minutes later. Truck was extremely dirty on the outside. Tow/Haul would not turn off.

James J. en

Grado:

Had to hook up my own trailer. This specific location doesn’t deal with trailers but keep getting them.

Cailey W. en

Grado:

El cliente no dejó un comentario.

Bo B. en

Grado:

El cliente no dejó un comentario.

Russell L. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Sheri K. en

Grado:

Dalton was friendly and helpful. He accommodated my drop-off as I was running late!

SANDY H. en

Grado:

El cliente no dejó un comentario.

Gwyneth S. en

Grado:

so easy and friendly!

Jeff G. en

Grado:

Fantastic van! Super great staff!!!

Kenneth C. en

Grado:

El cliente no dejó un comentario.

Mike S. en

Grado:

El cliente no dejó un comentario.

Pappu M. en

Grado:

Nothing . The guy at the desk was extremely efficient and very pleasant.

Messini C. en

Grado:

Service is perfect

Trevor S. en

Grado:

everything worked out great, good customer service, friendly.

Curtis J. en

Grado:

Great job.

Stuart R. en

Grado:

El cliente no dejó un comentario.

ANNGELA DEANNE B. en

Grado:

El cliente no dejó un comentario.

Carolyn K. en

Grado:

I was told that the card required would be a “hold” and was assured I could pay for the truck charges when I dropped the prick off at the destination in Nevada. When I got to Nevada to pay I had been given another customers paperwork. Where is mine , who has my personal information ? There was no storage space at the return location so I had to unload at another location a couple days later and was then informed that the card had been charged the day I picked up the truck. Apparently the charge had nothing to do with the miles driven. This has been a HUGE mess. Caused much DISTRESS fir my daughter and I. And after over 2 hours with customer service I still have not gotten an answer to my questions no has the problem been resolved nor has your band card depacalked me as I was promised by customer service. I have used U-haul menu times over the last 30 Year’s and Never experienced such a mess. This is Very annoying that there seems to be no attempt to resolve the issue.

PETER S. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

My experience was great. I have no suggestions for improvement.

Heather I. en

Grado:

El cliente no dejó un comentario.

carlos M. en

Grado:

El cliente no dejó un comentario.

Kristin M. en

Grado:

El cliente no dejó un comentario.

Kelly O. en

Grado:

El cliente no dejó un comentario.

BRIE C. en

Grado:

Have a truck available when a customer who made a reservation 3 weeks in advance comes to pick it up. And if you don't have a truck available, immediately offer to have one delivered to the location where pick up was requested. Also, a price reduction would be appropriate considering I didn't get my truck until an hour and a half after my original pick up time; and I was paying movers by the hour who just sat around waiting while I tried to resolve the truck situation.

Terry P. en

Grado:

Nothing other than having cargo vans available. The staff was helpful and friendly.

Christine J. en

Grado:

El cliente no dejó un comentario.

Mark P. en

Grado:

Friendly, good service.

Lavern H. en

Grado:

El cliente no dejó un comentario.

Bill S. en

Grado:

El cliente no dejó un comentario.

LINDA E. en

Grado:

We somehow got charged twice. Sorta complicated to get fixed. Other than that these guys are awesome.I Rent trucks regularly and used to rent from the Chevron in Maple Valley, and it was never a good experience. Found these guys and am a happy u-haul customer once again!

JENNY E. en

Grado:

Keep up the good work!!

Michael A. en

Grado:

Very nice people..

BRANDON B. en

Grado:

Nothing

Michael B. en

Grado:

everything was as expected.

Jodie C. en

Grado:

Friendly, prompt, convenient.

Daniel N. en

Grado:

El cliente no dejó un comentario.

HAILEE W. en

Grado:

Customer service was great, front desk was very helpful. Made for a happy experience in a time that is not so fun (nobody likes moving day).

Michael D. en

Grado:

The manager who asssited us was polite and professional. Even went outside to make sure I knew what truck I had. And to make sure I can maneuver the truck from the parking spot.

Teresa B. en

Grado:

El cliente no dejó un comentario.

Kathy B. en

Grado:

El cliente no dejó un comentario.

CATHY W. en

Grado:

She was a pleasure to work with and would most certainly send someone there

Nancy H. en

Grado:

The rental process was easy and efficient. Very nice truck - newer and clean. It drove well and was gas efficient too. Simple drop off process. Thank you!!

Bruce W. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER A. en

Grado:

Grace was an excellent customer service rep for U-Haul. She has a very clean office, seems very organized and was friendly throughout the transaction. I definitely will rent a truck from her at this location in the future.

Robert E. en

Grado:

I rented a 9' cargo van. I really needed the 10' box truck which they didn't have. The clerk said they only have the van. Please add more equipment in our area.

Sue S. en

Grado:

El cliente no dejó un comentario.

Alejandro B. en

Grado:

The lady needs customer services and the truck wasn't sweep on the back. She opened but she didn't open all the way. I couldn't see but when I got home and I opened I saw the it wasn't sweep. Under driver seat it was trash. The lady had bad attitude like she was mad.

Jesse H. en

Grado:

El cliente no dejó un comentario.

Caryn S. en

Grado:

El cliente no dejó un comentario.

Matthew V. en

Grado:

El cliente no dejó un comentario.

Vincent F. en

Grado:

El cliente no dejó un comentario.

bryan B. en

Grado:

El cliente no dejó un comentario.

Berne C. en

Grado:

The $1.49 per mile seemed too high.

Will L. en

Grado:

Very friendly and helpful office and facility!

carmin R. en

Grado:

The folks here are so very courteous, a real pleasure to work with!

MINH N. en

Grado:

El cliente no dejó un comentario.

JANET S. en

Grado:

El cliente no dejó un comentario.

Julie M. en

Grado:

Everything was excellent, it's the only place I use because they make moving so much easier with the great customer service.

Kent J. en

Grado:

Nothing needed to change, these folks were great to deal with. I plan on using them again within the next few days

Thomas M. en

Grado:

It is too bad that this vehicle could not be sent several miles down the road (north) closer to our actual pick up location in Maple Valley. They "did not have the personnel in place to place the vehicle there". An excuse?

Fred S. en

Grado:

El cliente no dejó un comentario.

Kenneth V. en

Grado:

It took well over an hour to complete the transaction. The location's computer was either malfunctioning or the employee wasn't skilled in operating it or the employee didn't want to rent the vehicle to me. I showed current driver's license, three current credit cards, and police I.D. The employee kept telling me that the credit cards were declined. I knew this wasn't true. I contacted the credit card companies while at location. All credited cards were current with large amounts available. I felt extremely embarrassed standing at the counter with my driver's license, several credit cards and law enforcement ID spread out especially being the only African-American amongst several other White- American customers. The vehicle was only rented to me because of my determination and not accepting a weak explanation as to why it couldn't be rented to me. This transaction was a horrible experience.

Jason F. en

Grado:

El cliente no dejó un comentario.

Gary P. en

Grado:

El cliente no dejó un comentario.

GARY P. en

Grado:

El cliente no dejó un comentario.

MARY B. en

Grado:

El cliente no dejó un comentario.

WILLIS H. en

Grado:

El cliente no dejó un comentario.

David D. en

Grado:

El cliente no dejó un comentario.

MICHAEL C. en

Grado:

Top off the tank! Getting a truck with only half a tank of gas is the most annoying part of renting from UHaul. (The attendant did not know how many gallons the tank held, but she did advise me that the truck got 10 MPG.)

STEPHEN S. en

Grado:

El cliente no dejó un comentario.

MERLE S. en

Grado:

El cliente no dejó un comentario.

Rebecca B. en

Grado:

The lady who helped us was friendly and courteous.

Thomas T. en

Grado:

El cliente no dejó un comentario.

patty C. en

Grado:

El cliente no dejó un comentario.

HALEY W. en

Grado:

El cliente no dejó un comentario.

Carlos M. en

Grado:

El cliente no dejó un comentario.

WALTER W. en

Grado:

El cliente no dejó un comentario.

DOUGLAS M. en

Grado:

El cliente no dejó un comentario.

ALFRED F. en

Grado:

Excellent service. The pickup was nice and smooth. The truck worked correctly. We returned it and there was closure. Thanks much!

JACK M. en

Grado:

The truck was very clean and ran very well. The customer service woman who checked me out was extremely kind and pleasant. Would use again!

MICHAEL E. en

Grado:

Always easy and convenient. We rent whenever we need to move anything big.

LARRY S. en

Grado:

I also store furnishings at this location and the place is always clean and the staff always friendly and helpful.