Customer Reviews for Maple Grove Auto Center
(U-Haul Neighborhood Dealer)

297 reviews

W4315 State Rd 23   Montello, WI 53949
(W Of Town)

(608) 297-9320

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(608) 297-9320

W4315 State Rd 23
Montello, WI 53949
(W Of Town)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

amy koziczkowski 
Rating:
5.0

Customer did not leave a comment.

Neale Hunter 
Rating:
5.0

Customer did not leave a comment.

Sandra St. Onge 
Rating:
5.0

Reservation was originally moved to Madison west side. I called and got it changed to Portage. However it had been rented out prior to our arrival but we didn’t find out until after we arrived. Then the reservation was made for Montello. Moving stuff is stressful enough without the run around between stores to locate an available trailer

Heidi Gerritsen 
Rating:
5.0

Great rental from Maple Grove, as usual!

D Sticha 
Rating:
5.0

Customer did not leave a comment.

D Sticha 
Rating:
5.0

Nothing! The gentleman was closed but let me in and helped me anyway!

James Donalds 
Rating:
4.0

There was dried blood running down the inside of the cargo area of the truck. I did not clean it up, since it's blood. I'm not touching it due to the pathogenic dangers of it. I feel that since I'm required to sweep out the truck, there shouldn't be anything like that in there.

Tammy Richardson 
Rating:
4.0

Customer did not leave a comment.

Mark Troia 
Rating:
2.0

Your representative lied about mileage and fuel charges. Overcharged me on both. I photographed the truck dash with mileage and fuel level. What you can do for IMPROVEMENT....TRY HONESTY!!

Tonya Scales 
Rating:
5.0

The agent was very impressive. He was warm, welcoming yet professional. Best van renting ecperience I have had. No truck problems, very clean. No stress. Great job

Cynthia ervin 
Rating:
5.0

Customer did not leave a comment.

Carilyn Kopfhamer 
Rating:
5.0

Customer did not leave a comment.

HENRY ELMHORST 
Rating:
3.0

We reserved a uhual in Princeton, Wisconsin. We had to drive farther to pick up our usual and because of that we had to pay more for mileage.

Ernest Soda 
Rating:
5.0

Customer did not leave a comment.

Rebecca Heim 
Rating:
5.0

Truck rental was great! Easy and quick transaction. Customer service was very friendly and helpful.

Lucia Diaz Messer 
Rating:
5.0

drop off was very smooth!

Thomas Gusloff 
Rating:
5.0

It was a great experience. I broke my leg during the move and had to go to the ER. My son did not have the license with him because I needed it in Oshkosh. Thank you so very much!

Donna Rigg 
Rating:
5.0

Customer did not leave a comment.

Russell Schave 
Rating:
5.0

Customer did not leave a comment.

Guy Chrzas 
Rating:
4.0

Bad wiring kept blowing fuse in truck, no running lights on trailer

KURT SMOLEK 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Jones 
Rating:
5.0

Customer did not leave a comment.

Brianna Bennet 
Rating:
5.0

No improvement necessary!!

Shawn Sweezey 
Rating:
5.0

5 stars. No problems. Very pleased. Thank you for everything.

karen klawitter 
Rating:
5.0

A/C not working in the truck. The people were great 👍 to work with

Tom Frey 
Rating:
5.0

Quick and easy check-in and check-out. Friendly agent who was knowledgeable and friendly. Easy access to the truck was appreciated.

MARSHALL FIELDS 
Rating:
4.0

The truck drove really well actually! Just had to figure out the Transmission Tow setting - not sure I liked that Tow mode was by default turned-ON every start. I also appreciated the after-hours drop-off. We estimated the cost upfront pretty close so no real sticker shock. Yes, I would rent from this location again... Very good service.

Jeff Borneman 
Rating:
5.0

Customer did not leave a comment.

STEVEN SCHMIDT 
Rating:
5.0

Professional check in and hook up of the trailer. Clean and Well maintained business office.

Daniel Wesolowski 
Rating:
5.0

Customer did not leave a comment.

Griselda Martinez 
Rating:
5.0

Site location and customer service at the location was excellent. Equipment good and as advertised. Now the bad. Express Check-in is TERRIBLE. Spent 1 hour getting the truck via that method. So bad that I would have spent an extra day's rental just letting the truck sit so I could have it WHEN I needed it. Cell phone coverage in my area is questionable but why isn't a toll free telephone number provided to cover such a contingency. Additionally, spent much time giving the app information - my photo, driver license front and back photo, etc. - that could have and should have been covered when I was in the rental office the day prior or via the internet on the day prior after I made the reservation. In summary, Express Check-in sucks.

Gary Wegner 
Rating:
5.0

The personal treatment was excellent, warm and professional

luis hernandezcruz 
Rating:
5.0

Customer did not leave a comment.

Jeff Nyman 
Rating:
5.0

Customer did not leave a comment.

BobbiJo Parker 
Rating:
5.0

Customer did not leave a comment.

KEN STREICH 
Rating:
3.0

Let the customer choose the drop off location. My storage unit has uhaul rental available, but I had to drive 10 miles to drop off at another location. Not convenient!

Shannon Mitchell 
Rating:
5.0

Customer did not leave a comment.

Brian Tydd 
Rating:
4.0

The only thing I disagree with is how one is supposed to fairly pay for the fuel used. I got a truck that was between 3/4 and full of a tank of gas. When one has no idea how large of a tank it has and then to calculate the amount needed to get it back to that exact spot when fueling up is impossible. So we (unfairly) filled it all the way up. Why isn't it mandatory to be full when one rents it and then to fill it back up when one returns it? No guess work involved.

MARK PEPIN 
Rating:
1.0

Customer did not leave a comment.

Donna Rigg 
Rating:
4.0

Customer did not leave a comment.

Michael Vielbaum 
Rating:
4.0

The cab of the truck had 1 empty Dorito bag in it. It had 1 half drank bottle of water under the seat rolling around. There were 3 jackets with masks stuffed under the seat as well. There was a Pennsylvania toll electronic pass on floor too. The inside of the truck cab had not been cleaned. The rest of the truck was good. It ran perfect and I would rent again.

steen clements 
Rating:
5.0

The staff went above and beyond to make my rental experience a pleasant one.

DIANE JANDL 
Rating:
5.0

Customer did not leave a comment.

David Berg 
Rating:
5.0

Nothing/service was above and beyond. Very pleased ! !

Robert Klusmeyer 
Rating:
5.0

Dealer was very friendly ..

DANIEL ORTO 
Rating:
5.0

All good

ROLAND IWEN 
Rating:
3.0

Nothing it is your typical uhaul dealee

kevin jung 
Rating:
5.0

Customer did not leave a comment.

Angelo Pope 
Rating:
1.0

When I checked the truck in, the owner charged me $9 for gas, when I had just filled it up right down the road. He said it was on full when I rented it, but that it was at 15/16 when I returned it. Impossible, because whoever rented it before had to fill it up down the road just like I did. I will never rent there again. The man is a thief.

CHARLES SHARPENTIER 
Rating:
5.0

Customer did not leave a comment.

ken laudolff 
Rating:
4.0

Customer did not leave a comment.

Sandra Fontaine 
Rating:
5.0

Customer did not leave a comment.

Jeff Nyman 
Rating:
5.0

Everything was very good

joseph dergeron 
Rating:
5.0

Customer did not leave a comment.

Lenore Hills 
Rating:
5.0

Customer did not leave a comment.

JEFF NYMAN 
Rating:
5.0

Nothing. The service was excellent

kris BERGH 
Rating:
5.0

Customer did not leave a comment.

STEVE HALL 
Rating:
4.0

Customer did not leave a comment.

MeShawn Gardner 
Rating:
5.0

Customer did not leave a comment.

KEN STREICH 
Rating:
5.0

Customer did not leave a comment.

Rick Houser 
Rating:
4.0

Make sure to clean the cab out. We found a bottle of cologne, men’s razor, and a glove. Other than that, we did have fast friendly service.

Justin Oppermann 
Rating:
5.0

Customer did not leave a comment.

Mari Kallenbach 
Rating:
5.0

Customer did not leave a comment.

David Junker 
Rating:
5.0

Customer did not leave a comment.

GABRIEL TALLARD 
Rating:
5.0

Customer did not leave a comment.

DAVE NOFFKE 
Rating:
1.0

NOT OPEN SHOULD HAVE BEEN

nikola krecak 
Rating:
5.0

Customer did not leave a comment.

GINA WORDEN 
Rating:
5.0

Very very friendly and accommodating. Impressive.

Dave Fuller 
Rating:
4.0

Customer did not leave a comment.

DAVE HEDRICK 
Rating:
5.0

great service

Jeff Nyman 
Rating:
1.0

Train your technicians properly. Car was not secured to dolly properly. Dangerous situation, 3.5 hour delay, and extreme distress resulted.

SEAN O HERRIN 
Rating:
5.0

Customer did not leave a comment.

Levi Laitinen 
Rating:
4.0

U haul the company could care less about there dealers and there customers this survey if from the company U haul is just a come on. they could care less.

Steve Spiker 
Rating:
5.0

Customer did not leave a comment.

BECKY MEYER 
Rating:
5.0

Super superb service by Samantha in the midst of COVID-19 chaos, and some of my own confusion. Helpful, patient, knowledgeable and accommodating to the max!! Thank you.

Gary Curler 
Rating:
5.0

maple grove made the rental of the truck we needed a wonderful and painless process. thank you maple grove uhaul rental.if ever in need of rental again in area would love to do business there!!

Todd Morrical 
Rating:
5.0

Nothing everything went fine.

joe wilkie 
Rating:
5.0

Owner was very nice

Wendy Crabtree 
Rating:
5.0

Was unable to use a discount like AARP or AAA that’s unfortunate

julie salerno 
Rating:
5.0

Not a thing!:)

Neil Shortreed 
Rating:
5.0

Customer did not leave a comment.

Rhonda Nicely 
Rating:
2.0

I reserved my U-Haul in Princeton, WI. I had to go get it at Monetello, WI. Very disappointing.

joan westhuis 
Rating:
5.0

not sure

Larry Archbold 
Rating:
5.0

Absolutely nothing - the owner was very pleasant, well-organized and extremely helpful. The trailer was positioned for easy hookup and he helped with getting it hooked up

JIM ANDERSON 
Rating:
5.0

Great service!

THOMAS HANSEN 
Rating:
5.0

Great customer service they had the trailer I needed and they were very helpful. I would highly recommend Maple Grove Auto to anyone needing moving or towing equipment

Phil Singleton 
Rating:
5.0

Customer did not leave a comment.

Larry Sun 
Rating:
4.0

Customer did not leave a comment.

Richard Reinhardt 
Rating:
5.0

Great person to deal with

SCOTT FROMM 
Rating:
3.0

My experience here was great! Thanks so much

Kimberly Carnes 
Rating:
3.0

Customer did not leave a comment.

Christopher McComb 
Rating:
5.0

I gave a credit card online but when driver went to check out the truck, they had to call me for that info again.

Renee Happel 
Rating:
2.0

Bad serivce

Pamela Allen 
Rating:
5.0

We really liked the women Sam who helped us, location was Easy to find. We did Find SCREWS in the unit that did cause very high damage to my personal property

jimmy klenz 
Rating:
1.0

Will never do business with this location again. We called the afternoon before to confirm our reservation. They told us we may not have a truck as one was not available. When we asked why they stated that that’s how UHaul does business. We had to call another location before they finally called us back to say they would be driving to Oshkosh to get us a truck. Very poor customer service. The lady was very rude to us after we called the other business. We should not have had to do that.

Ted Anderson 
Rating:
4.0

Nothing, everything was great

CURT PENTERMAN 
Rating:
5.0

the attendant needs to be more clear on charges. I was told that I would have a 15-ft truck, and three days before my move was told that there was nothing that size available. As a result, I had to settle for a 10-ft truck, which made me make two additional round trips, incurring extra expense in mileage charges. overall, not very happy about the way i was treated. I feel that I should be given a credit of at least 40 miles due to not having a large enough truck. Samantha at the Maplegrove location was nice enough, but you guys also charged me for a deposit of $85 on Friday, then today, Monday, you charged me two times for $67 and then an additional $12, for a total of $233, when I only owed about $165, and even that amount should have been discounted $10 because I was given a 10-ft truck and not a 15-ft. That was supposed to have been changed before I was charged, and that was not done either. Here it is almost at the end of the business day, and still don't have a resolution. Samantha says she is working on it, but it seems that corporate is dragging their heels in trying to help her. Not a happy person right now, and if it is not resolved soon, and in a satisfactory manner, I will be making further steps to get restitution. You may call me for more information at my listed phone number and I will be happy to discuss the matter with you.

ROGER D Mathews 
Rating:
3.0

Wish I could have picked up in Madison- little out of my way.

Brenda Buddenhagen 
Rating:
5.0

Customer did not leave a comment.

SHARON JOHNSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top