Customer Reviews for Maple Convenience Store
(U-Haul Neighborhood Dealer)

255 reviews

80 Tollgate Rd   Brantford, ON N3R4Z6

(226) 400-5045

Office Hours

  • Mon-Sat: 6:30 am–10:30 pm
  • Sun: 8:30 am–8 pm

Services at this Location:

Contact Us

(226) 400-5045

80 Tollgate Rd
Brantford, ON N3R4Z6

Services at this Location:

Office Hours

  • Mon-Sat: 6:30 am–10:30 pm
  • Sun: 8:30 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James Hastings 
Rating:
1.0

We were treated very poorly given the fact that we are homeless. They didn’t have any compassion towards the fact that we needed the truck for an extra couple days. They wanted to turn around and charge us with stealing the vehicle, which is ridiculous. All we were trying to do is be able to find a place to stay.

Danielle Speed 
Rating:
3.0

The check in process and vehicle availability / choice was great at this location.. I was disappointed that, having a reservation, the truck wasn't cleared of snow. Fortunately I had a telescoping scraper as a regular scraper would not reach. I would expect the vehicle should be cleared of snow and ready for a scheduled reservation!!??

Brian Joiner 
Rating:
5.0

Awesome in and out loved it

Aldo Eleuterio 
Rating:
5.0

Get the yard in the back smoothed - pretty big ruts

Tyler Sleep 
Rating:
5.0

Customer did not leave a comment.

MIKE DAY 
Rating:
5.0

Customer did not leave a comment.

Ark Kowalski 
Rating:
3.0

The vehicle was so muddy inside and seats were so messy. Vehicle worked excellent tho.

Heidi Morris 
Rating:
1.0

Attendant was extremely rude upon returning uhaul and argued/laughed in my face, extremely upset

Mikayla LaVigne 
Rating:
3.0

As I specified last time, and sent an email about, the drivers side tire has a slow leak and for the third time I have rented this trailer, I have had to make a stop and put air in the tire.

James Tokarz 
Rating:
5.0

I received excellent services and support

HASAN AHMAD 
Rating:
4.0

Customer did not leave a comment.

Gerry Davies 
Rating:
5.0

Driver side tire was low when I picked it up. I reinflated it, but it lost air again. Trailer was clean.

James Tokarz 
Rating:
2.0

Have equipment more ready and easy to access.

Cam Tapp 
Rating:
3.0

Customer did not leave a comment.

Lee Bellar 
Rating:
1.0

Customer did not leave a comment.

Jeff Emmons 
Rating:
5.0

Keep up the good work

ANDREW JACKLIN 
Rating:
5.0

Customer did not leave a comment.

lawrence hopman 
Rating:
5.0

Customer did not leave a comment.

DIANE WHETTER 
Rating:
4.0

Customer did not leave a comment.

Patsy Ramey 
Rating:
5.0

Pleased with the customer service :)

JEANNE O NEIL 
Rating:
5.0

They could have cleaned the box out. It was full of sand. A quick hosing does wonders. Wires for lights were sketchy. Had to plug and unplug a number of times and clean terminals in order for the lights to work.

Michael Constant 
Rating:
5.0

All great now, keep it up.

THOMAS BROWN 
Rating:
5.0

Vehicle was clean, tank was full and paperwork was quick and easy. We required a trailer hitch which was provided without additional charge. Pleasant experience.

Louis Eckert 
Rating:
1.0

Check equipment including tire pressure Clean equipment Do not have Customer stand at counter for 30 minutes while checking every person's lottery tickets that I was in front of. As I often rent car transportation I always cringe when the pick up is at Maple Convienience.

trevor stempski 
Rating:
4.0

The location was fine. My problem was that the location sold boxes etc, yet would Not let me return the 20 pack of unopened boxes still strapped together. I could understand if they were damaged or the location didn't sell boxes...I'm 100% sure they will be resold.

Rita Pelletier 
Rating:
5.0

Customer did not leave a comment.

Oscar Posas 
Rating:
5.0

Very Happy With People Looking After Their Customers!!! No Improvement Needed. Rick.

Richard Smith 
Rating:
5.0

Very easy interaction for the truck

Joshua Brooks 
Rating:
5.0

Customer did not leave a comment.

scott mcmillan 
Rating:
1.0

Ratchet strap was broken. Tires were in poor condition. One went flat had cut and screw in tread. Lights stopped working on left side of trailer 1 hour into drive. (Driving when dark outside as well since I had to wait so long for tire replacement). Overall absolute worst u haul experience no equipment inspection seems to have been done.

Kevin Suraj 
Rating:
5.0

Customer did not leave a comment.

Rob Chevrier 
Rating:
1.0

Customer did not leave a comment.

Steve Vanzella 
Rating:
5.0

Customer did not leave a comment.

Brycce Krick 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Tetreault 
Rating:
4.0

Cabin wasn’t cleaned properly by the prior customer - ashes on the floor for example.

Norm Schein 
Rating:
1.0

I couldn't not believe that this is how uhaul operates. I booked a trailer (6x12) and it was confirmed for pickup on Saturday at the Stoney Creek location. When I called the lady at that location told me that they don't have any trailers and that my reservation was canacelled. At this point I was at the pinnacle of being frustrated as I needed a trailer. She sent me all the way to Brantford. Note my friend with a truck was doing me a favor and assisting me with the process of moving. When he got there after several hours they gave him a defective trailer after charging me money. I had to be on the phone calling customer service which only could assist me with booking another truck as they were not able to assist me with any form of monetary compensation for lost of time, inconvenience and giving my friend a defective equipment. We had to reserve a truck for which they also charge me over 300 dollars. So uhaul have taken almost 500 from me and have not see the decent to compensate me for the gap in their communication and the utter confusion. This is unacceptable!

Sanique Neufville 
Rating:
3.0

Limited staff at location. Had to lift trailer myself no jack available.

Bill Gartland 
Rating:
4.0

The place and service was pretty good . But the van smiled so bad it smiled like was animal was transfer in that van that's the only problem I had nothing else

odisho Odisho 
Rating:
3.0

Customer did not leave a comment.

Hakeem HASSANIEN 
Rating:
5.0

Customer did not leave a comment.

JONATHANM ECKERT 
Rating:
3.0

Trailer exterior was covered in mud, tires on trailer were only 20-30% life left, when I inquired about a spare just incase of a flat the fella at the rental desk laughed and said I wouldn't need one. As it turned out I didn't run into any problems with the trailer, but a spare is a piece of mind!!

David Pollock 
Rating:
4.0

You should insist that all vehicles are returned with a full tank of gas instead of trying to fill to partial level. I found it difficult to calculate how much gas I had used because the tank was not full. It is much simpler to insist on a full tank for each rental.

ALLEN TIHOR 
Rating:
3.0

Customer did not leave a comment.

ROBERT DAVIES 
Rating:
5.0

Guy was very helpful. Thxs

Sandy Irvine 
Rating:
5.0

Waited extra long as everyone was buying lotto tickets, somewhat had to rush

Tom Gacek 
Rating:
5.0

Customer did not leave a comment.

Simranjit Singh 
Rating:
2.0

I book the truck at Mario and Sam in Brantford when I got there they told me their truck was off the road fir service and I was sent to another Brantford location 6km away when I got there the office was closed till 9am and I had an 8am pick up then I spoke to uhaul HQ and they gave me a third location to go to in Brantford that had a truck. When I signed to document ts it said that the extra mileage would be at .30/ km over the allowed 150km when I originally booked I was told the km overage would be .20/ km so this whole experience was not good at all!!!

Mark Litman 
Rating:
1.0

The truck is unsafe. Shakes wildly when braking. Air conditioner didn’t work. Smelled like cigarette smoke and I was charged for fuel when the original fuel log was incorrect. Extremely unhappy and you will never see me again! You have stolen 100.00 from me today by incorrect recording and then blamed me because I didn’t do your job.

Ryan Hemingway 
Rating:
4.0

Customer did not leave a comment.

PAUL GAUDET 
Rating:
5.0

Customer did not leave a comment.

Cam Weir 
Rating:
4.0

Excellent customer service at the counter. I'd rent from this location again.

DAVID KNOX 
Rating:
5.0

Customer did not leave a comment.

Patrick Liverance 
Rating:
5.0

Customer did not leave a comment.

Brycce Krick 
Rating:
3.0

Vehicle interior was filthy. Appears it has never been cleaned. The vehicle drove OK. Will continue to use U-Haul despite vehicle condition.

Geoff and Smolarz 
Rating:
5.0

Store owner very helpful with the whole rental.

PHILIP TOMLINSON 
Rating:
1.0

At this location , upon returning the equipment they do not close the contract immediately. They allowed it to run an extra day , so your credit card charge twice.

Dennis Elliott 
Rating:
5.0

Everything worked great.

Rob Chevrier 
Rating:
5.0

Customer did not leave a comment.

Adam Giles 
Rating:
5.0

Very efficient and customer service minded attendant. Professional, kind, efficient.

Timothy Burns 
Rating:
3.0

The location itself wasn't horrible the truck wasn't great. The cab wasn't clean, smelled like smoke and I could hardly see out of the windshield because it was so dirty on the inside.. Mechanically it wasn't much better. No AC, no pick up when I put my foot on the gas and the brakes make the truck jump as though the wheels aren't round. Was terrified ai wasn't going to stop a few times. Didn't feel safe in the truck Not sure the truck I rented is road worthy .

Heidi Cooper 
Rating:
4.0

Customer did not leave a comment.

THOMAS MITCHELL 
Rating:
5.0

I will definitely return here even though it’s farther away from me now.

BRENT GAGE 
Rating:
4.0

Customer did not leave a comment.

George Beleebeeck 
Rating:
5.0

I was so thankful the process was so easy. I had to change my rental at the last minute and they accommodated without any difficulty. Ali and his team were fabulous. I heartily recommend them to anyone looking to rent a U haul.

Sharon Hovestadt 
Rating:
5.0

Customer did not leave a comment.

mike hyndman 
Rating:
4.0

Customer did not leave a comment.

Michael Jarrell 
Rating:
5.0

Customer did not leave a comment.

Michael Jarrell 
Rating:
3.0

Customer did not leave a comment.

FRANKT EMARY 
Rating:
3.0

The brakes had extreme shaking even on city speeds. Was not safe to drive as the brakes were completely warn.

Zohaib Baig 
Rating:
1.0

The truck had horrible smell of marijuana inside the cab. Not very professional to experience this or even the smell of cigarettes inside a vehicle I'm paying to use. I have expectations that it will be clean and presentable.

DAVID BERGER 
Rating:
5.0

Customer did not leave a comment.

henry ruuska 
Rating:
5.0

Customer did not leave a comment.

jong park 
Rating:
1.0

I would never go back here even if I was desperate , this location only cares about booking in as many people as they can. I was not Finnish working and they text me to bring back the truck before I was done . it would be nice if they care more about the current customers then their next one . I don’t really know why they were texting me from a random cell phone in the first place trying to rush me. Late return or not . This place threatened to report the vehicle stolen . I needed to complete a move and it was pretty stressful thinking they were going to call the police … I will never go back here.

Tim Berberian 
Rating:
3.0

The last time before this the windshield washer reservoir was empty.

Paul Groulx 
Rating:
5.0

Customer did not leave a comment.

robert penman 
Rating:
5.0

Salesman was very helpful and process was very smooth.

Kelly Dygos 
Rating:
3.0

The process is okay but the staff member started looking after my booking and then just left to assist other patrons in the store. It wasn't a very long wait but there was a wait and the staff person didn't say anything before leaving to assist them.

DARREN TAYLOR 
Rating:
5.0

Clean the truck. Interior was dirty from last devious use. Seat is stained and the centre console was dirty enough that I had to clean a portion myself to put my phone down on it

SURYADEEP HOODA 
Rating:
5.0

Friendly knowledgeable service. Would use this location again.

ALEXANDER CALLANDER 
Rating:
3.0

Interior of truck was dirty

Robert Laird 
Rating:
3.0

The location was fine, it was U-haul that made my experience not so good. All I wanted was a pick up truck to haul a trailer and none were available, so I had to rent a huge 26’ van that cost way more in rent and fuel.

Trevor Handspiker 
Rating:
3.0

Unfortunately it was not the best experience. If someone calls me I can explain in detail but 1st off they automatically assumed I wanted the insurance. without discussing it with me and tried to just get me to sign. as well as double billed me for the truck. which I havent made the call or visit to deal with yet. the truck is more damaged than the pictures say it was and it was the dirtiest truck I have ever rented in the cab as well as in the back. Call me if you wish and I will share more. their excuses were funny and did not make sense. I didnt complain much but just let them know about the insurance without getting into the rest with them. 519 717 6880 DON

DONALDWILLIAM BACKWELL 
Rating:
1.0

Customer did not leave a comment.

Jordan Tozer 
Rating:
4.0

Uhaul truck was in good shape. When we received it it smelt of weed and cigarettes. I requested a call back from customer service which was quick and responsive. The customer service rep apologized and made a note so we would not be held responsible for the smell. Overall process was easy. The location we found could have had a bit better service - often left our check in to help others with lottery. Overall excellent experience

Jonathan Bates 
Rating:
3.0

Customer did not leave a comment.

Reg Keddy 
Rating:
3.0

Equipment had a lot of debris in the gate. Chains were very very long and no way to adjust them. Even looped them through the hook, attached to the hitch and both sections still dragged on the ground.

James Terejko 
Rating:
3.0

Service was easy and good. Location was easily accessible, however, I found the truck very difficult to drive. The brakes seemed to have a lot of give and it had a difficult time accelerating. Since it was not an easy drive and there were no gas stations nearby or enroute off the higher traffic areas I didn't fill up the gas which resulted in paying more than I originally planned for. I would prefer drop off areas with a gas station for ease of use at the end of a moving day.

Frances Richards 
Rating:
3.0

Rental experience was great. Changed my size truck at the last minute and person was very kind and easy to do business with.

Amanda Wassing 
Rating:
2.0

Over charge when I never used for 24 hrs, not informative. Just issues not a happy customer..

SHEILA FLETCHER 
Rating:
4.0

The windshield was filthy & there was no washer fluid to clean it.

Karen Allen 
Rating:
4.0

Customer did not leave a comment.

Alexander Greco 
Rating:
5.0

Customer did not leave a comment.

manjinder mann 
Rating:
4.0

Customer did not leave a comment.

IANPETER FARQUHARSON 
Rating:
5.0

Customer did not leave a comment.

john HIDO 
Rating:
1.0

Agent was rude truck was disgustingly dirty and they tried to say the gas was more full than it was which I had to go back and show them with a picture when I went out to the truck that it was not but they said it was it was a quarter tank below what they'd originally indicated it was. Overall the worst experience I've had with a U-Haul and I rent U-Haul trucks about once a month I think for my next one I will most likely go to home Depot or somewhere else that rents trucks because this was such a bad experience

Doug Kruger 
Rating:
3.0

Brakes were really bad. Steering wheel was going left to right when braking very dangerous.

Andrew Betlej 
Rating:
4.0

Customer did not leave a comment.

Richard Leadbetter 
Rating:
5.0

Customer did not leave a comment.

Paritosh Pithadia 
Rating:
2.0

I rented a 6x12 enclosed trailer, the trailer generally was in good condition. The major issue I had was that the trailer did not have a jack and was extremely heavy to place on the trailer hitch when is was empty and impossible when loaded. Someone will get hurt, connecting or disconnecting to this trailer.

Shawn Mitchell 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top