Dear U-haul, On Sept 9th I rented a truck from Maple Building Design Inc. 6669 Main Street, Vancouver. Asit helped me with documentation (contract 13701934) and the rental. I told him I needed the truck for 2 days but for some reason he wrote the contract up for 2 days + 1 hour (very strange). I asked him why the extra hour and he said if I bring it back in 2 days he will not charge me the extra hour?! Once I finished my move and filled the truck with $15 worth of gas a few blocks before the u-haul office, my trip was 21 miles. This left the gas gauge in the exact position where it was when I picked up the truck. I dropped the truck off at the office which was closed. I called Asit and told him I filled the gas a few blocks away and to the exact same position when I picked it up. Unfortunately, I was charged $20 for gas! I texted Asit asking him to reverse this charge. He said he didn't do it but u-haul head office did it and they will reverse it as it was a mistake but it will take a few days. After a week past by nothing was adjusted on my credit card. I called and text Asit with no response. I have photos of the gas gauge, receipt of gas purchased and documented the whole interaction with Asit. Please advise. Kindest regards, Glen Saito
Glen Saito
Customer Reviews for Maple Building Design Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
could you check if there is administrative error? whenever i rented a car, i would never buy insurance coverage since i have a road star and credit card insurance coverage where is that CDW $16 coming from? is that mandatory? Please return the $16 plus taxes thank you
lynne kimI would hesitate to recommend uHaul. I drove 13km. I put 9litres of gas into the truck. UHaul then charged me $26.23 for another 13 litres. I let uHaul know immediately and I have not heard back after 2days. For a business with a reputation like uHaul, this is unacceptable and unbelievable.
Geofferey AinsworthDespite the estimated cost didn't show service charge even though I entered the period when I would have used, the service charge was charged. Also there wasn't explanation about the service charge and how to return the vehicle at the rental office. I wasn't sure how to use this service because it was first time to use this. It wasn't great experience. I don't want to use this anymore.
Yusaku MuroiNot enough easy parking for large vehicles at this location
Matt LatterThe person that helped us was very polite and friendly. It made the whole experience better!
Maurice KoopmanFacility manager/owner was amazing!
Nam PhanIt was my second hire and a total different experience. The vehicle was ready, I was able to download my licence ahead of time, and pick up was timely!
Ian PearceMy first experience, so am happy. One incident i will share if you can improve. I have placed order for mattress cover. But pick ip location was different from truck pick up, make an arrangement both from same location.
Nishad MuhammedThe vehicle was returned late from previous renter by 40 mins which then delayed our pick up by 20 mins. Then the system had a problem, so the agent had to take a photo of my drivers licence which I’m not happy about
Ian PearceI wasted an hour of my rental time because uhaul changed my pickup location without notifying me. I had to delayed my return time in order to finish my moving. Please be reliable.
CHIA-HUA Chanconvienent location and front desk very helpful
Guanzhou zheng16 Km travelled according to your odometer and $26 for 26 Litres of fuel charged! From your location to Oakridge and 37th and Main. Plus, I refuelled at 41st and Main, Vancouver, BC. Your website says van gets 7 KM PER LITRE?!? So you say I travelled 182 (expletive deleted) KM?!? This van either needs to be serviced or taken off the road. Or perhaps scamming on the fuel is a “thing”?!?!
Robin LarsenStore manager was extremely friendly, welcoming and helpful.
Luis DounceMy friend went to get the van and didn't realize her license had expired. They were super nice about it and held it for us while she got it renewed. Drop of was a breeze and there were no problems. Very friendly location.
Ivana Lexa-FrenchTruck was parked a couple blocks away from the office (residential alley). On returning equipment, I had to make multiple trips to bring back the dolly as I wasn't told previously that I had to do so, and the operator left it to me to do so.
Darrell LiThe parking spot for the large U-Haul trucks is ATROCIOUS. it’s a RESIDENTIAL back alley drive way and home garage. It’s absolutely terrible and they are setting you up to damage the vehicles!! Absolutely terrible. -10/10
Aisha KhidirGreat customer service
Matthew DeaneGreat friendly service
Karla Lizeth Delgado GallegosThe guy never explained the charges for the pick up truck when I am done it was a lot of money I would never rent a anything from u haul they r taking money from the customer
Paul BrarEveryone was very nice and honest, also the equipment was clean and brand new
Donna Fan