Confusion when dropping off. App said one location , called and it was a different location. Location is a bit tricky as it is on a main busy road. Driveway was filled with other trucks and narrow. Was charged extra even though I called because the app was telling me the wrong address. Probably the worse UHaul experience I have ever had overall from pick up to drop off.
Anthony H
Customer Reviews for Mansfield Hometown Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and efficient staff. Everything was easy to process pick up and return.
SARA MThere was an issue with the location of the gas and brake. They were too close together. When you step on the brake you hit the gas pedal as well. We had to be extremely careful when stepping on the brake.
JANE MThe staff at this location was extremely pleasant and helpful. I would recommend this location to anyone planning on a U Haul rental
Dennis OThis location is a real asset to your fleet. Excellent customer service.
Dawn RSúper easy and very friendly and convenient
LYNNE SGreat Location for my move the service was great and easy, friendly people and a great store a hidden Jem in Mansfield I will use this location in the future
CHRIS ASelf pick up process was very slow and didn't work at all on app, had to use website
Joshua TContinue keep up the good work
JERMAINE FThere were no moving blankets or hand truck in the vehicle. When asked about blankets, we were told that they were locked up and not available.
Barbara RThis had to have been the easiest rental experience. The van was brand new. It was perfect for what I needed to pick up a TV from BestBuy up the street.
Richard CThe nicest most helpful guy works at the Mansfield location. Two experiences with him and trucks and they have been exceptional
Lynda SExcellent service and beautiful places
JESUS DVery easy in and out. Mansfield Hardware does a great job and very clearly has a strong customer focus.
JAMES DPractically brand new truck. Fast, friendly service. I set it up on extremely short notice, and all went perfectly smoothly.
Michael SManager called me to tell me how to handle off hours drop off. Very easy
Jim LThis locations staff is so helpful and knowledgeable!!! Thank you hometown team!!
Mark TThe door on the trailer is in need of maintenance. It is much harder than it should be to open and close the door. I injured my hand (not severely, but it was aggravating) while trying to close it.
ED DEvenything was good and friendly. Thanks
Miguel LThe process when a place is closed and you have to use your phone is extremely tedious, confusing and takes a very long time. I will not use UHaul again.
Linda BWe requested not to have all the extra stuff like the dolly and sheets but the put them.in the van anyway and they were in the way and we were told if we removed them we would be charged. And of course we had to remove them because they were jutting our and taking up space, and now we are charged aven though we brought our own and didn't use it.
Richard NMansfield Hometown Hardware has become my #1 choice for U-Haul rentals in this area of MA. Well run business, excellent service and extremely friendly. Highly recommend this location!
Sean NThe staff at this location are excellent and top notch customer service skills!!! Thank you Lincoln and I believe Jeff.
Mark TFriendly and helpful staff.
Daniel PI can’t say enough . Professional and courteous. Made it a fantastic and easy experience. I will definitely recommend and I will return.
Holly WAgain I couldn’t manage your awful app. I simply left the truck after hours and placed the key in the dropbox. When I called the next morning the man there said he would take car of it and not to worry. Keep the staff and ditch the app.
Michael DI do wish U-Haul had an app that was less glitchy… Too many times I have to go inside and bother the employees of the store because the app will not work… Kind of defeats the purpose of doing everything ahead of time if I just have to redo it in person… I wish it didn’t take me a half hour to pick up my van but the app seems to work less than the majority of the time
Gregory SWonderful people at this location! We rented a 10' box truck on Saturday and had the easiest experience we've ever had and we've rented uhauls all over the country. Thank you!
Robert SApp sucks ass.
James MCharge me for 5.25$\gallon, Normal price on gas station in Mass 3.65-3.80. Cannot recommended
VIACHESLAV BI didn't realize that some of the accessories were not at the pick up location, they were at a different location. Had I known, I would have picked up at the location that had the accessories, not at the closer pick up location that I had arranged. This should be made clearer in the on line booking process.
Steve RMansfield Hometown Hardware is our go-to Uhaul place! Always a smooth process, vehicles are always in tip-top shape and are just great people to work with.
Kathryn TOutstanding experience!
Scott HThe people at the local branches were great. The people at the call center was rude on 2 occasions and when we got to the pick up place ( man was great) but they said there was no van for us after confirmation and again calling 2 weeks prior and the call center being sarcastic and rude. Was not happy
Jean SWe will always rent our trucks from this location. Great people.
DAN KThe seats have a lot animal (maybe dog's) hairs. That made our skin itch.
edward CEverything was perfect.
Noreen JAll is ok
Viacheslav BThe drop off was confusing, The address is the front of the building. Not familiar with the area a small map explaining the actual place to drop off would be very helpful.
Mark Kwe loaded truck & battery died took several hours for road service to arrive for jumpstart called and placed on hold forever by multiple people noone seemed to know what was going on or able to help road service for dead battery should be reasonably quick & simple - jumpstart was all that was needed battery died because we placed hazard lights on while loading - aren't you supposed to do that by law when loading in a thorough fare - we thought we were doing the right thing. battery was 4 years old - 2019 batteries should be better monitored for maintenance or replacement
ERIC SThe equipment was excellent!
ROBERT WDifficult to find, all 3 people I spoke with were polite and helpful
Margaret FThe asociate was very friendly and professional.
Danilo RYour website sucks.
STEVEN EIve been to this location 3 times and every single time the service is impeccable. Nicer human beings do not exist.
FRANKLIN CGreat service, easy check-in and check-out
Mark TNo improvements needed: Service was fast, friendly, and professional
Mark TThe experience was great, everything went perfectly.
MARK CNothing. this location is incredible. Equipment always clean and on time. The guys are great and always accommodating. I use this location multiple times per year and wouldn't even think of going anywhere else.
David SNothing
PASQUALI BLincoln was great and for me in the truck quickly! Thanks!
ROBERT WThere was some initial confusion about when and where I was to pick up the trailer which may have been between the store proprietor and "uhaul traffic". This was probably a one time occurance but it was unsettling to have a uhaul person who was not the store proprietor call me with a pickup date a month later telling me I would have to pick up the trailer somewhere else. Everything worked out fine in the end. I question whether you need to have free pre tow inspection. Your online information lists the requirements for the hitch and wiring and customers should be able to verify by them selves. When the vehicle arrives for pickup you can quickly see if the hitch system is appropriate and use your wiring tester. This would save time for your employee and for your customer. I didn't actually time how long it took me to get the pre-tow inspection, but I estimate I spent 0:40 to 1:00 for the round trip. I want to thank you for the way you for the way you handled the issue we had . We had rented the trailer for a one way trip to western NY State and had to abort our trip because of illness. We have recovered from illness. The financial results for our non trip were very fair. We will be recommending you and we will be renting a trailer again in a couple of weeks depending on the weather. Thanks again!
ALEXANDER SConsidering that I’m a repeated customer. You also charged me for a piece of equipment / a dolly that was never provided by uhaul. $7.99. Their was never a dolly on the pickup truck. The whole pickup process via phone totally SUCKS for repeating customers.
Angel OThey did an excellent job and great service in Mansfield
Elias S