Customer Reviews for Mansfield Hometown Hardware
(U-Haul Neighborhood Dealer)

502 reviews

284 N Main St   Mansfield, MA 02048

(508) 618-7490

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 618-7490

284 N Main St
Mansfield, MA 02048

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff at this location was extremely pleasant and helpful. I would recommend this location to anyone planning on a U Haul rental

Dennis OBrien 
Rating:
5.0

This location is a real asset to your fleet. Excellent customer service.

Dawn Rose 
Rating:
5.0

Súper easy and very friendly and convenient

LYNNE SANDELL-SOMES 
Rating:
5.0

Great Location for my move the service was great and easy, friendly people and a great store a hidden Jem in Mansfield I will use this location in the future

CHRIS ASKEW 
Rating:
5.0

Self pick up process was very slow and didn't work at all on app, had to use website

Joshua Trudeau 
Rating:
5.0

Continue keep up the good work

JERMAINE FALCONER 
Rating:
3.0

There were no moving blankets or hand truck in the vehicle. When asked about blankets, we were told that they were locked up and not available.

Barbara Roberts 
Rating:
5.0

Customer did not leave a comment.

Keith Salome 
Rating:
5.0

This had to have been the easiest rental experience. The van was brand new. It was perfect for what I needed to pick up a TV from BestBuy up the street.

Richard Competiello 
Rating:
5.0

The nicest most helpful guy works at the Mansfield location. Two experiences with him and trucks and they have been exceptional

Lynda StarrZimmerman 
Rating:
5.0

Customer did not leave a comment.

Ahmad Rifai 
Rating:
5.0

Customer did not leave a comment.

SEILA Tith 
Rating:
5.0

Excellent service and beautiful places

JESUS DAVILA GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

JAMES MULLEN 
Rating:
5.0

Customer did not leave a comment.

Carmen Rodriguez 
Rating:
5.0

Very easy in and out. Mansfield Hardware does a great job and very clearly has a strong customer focus.

JAMES DAILEY 
Rating:
5.0

Practically brand new truck. Fast, friendly service. I set it up on extremely short notice, and all went perfectly smoothly.

Michael Stecker 
Rating:
5.0

Customer did not leave a comment.

Jozef Michalko 
Rating:
5.0

Manager called me to tell me how to handle off hours drop off. Very easy

Jim Liddick 
Rating:
5.0

Customer did not leave a comment.

Karen Fitzgerald 
Rating:
5.0

This locations staff is so helpful and knowledgeable!!! Thank you hometown team!!

Mark Tribuzio 
Rating:
5.0

The door on the trailer is in need of maintenance. It is much harder than it should be to open and close the door. I injured my hand (not severely, but it was aggravating) while trying to close it.

ED DRAKE 
Rating:
5.0

Evenything was good and friendly. Thanks

Miguel Lopez 
Rating:
5.0

The process when a place is closed and you have to use your phone is extremely tedious, confusing and takes a very long time. I will not use UHaul again.

Linda Barrett 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Powers 
Rating:
3.0

We requested not to have all the extra stuff like the dolly and sheets but the put them.in the van anyway and they were in the way and we were told if we removed them we would be charged. And of course we had to remove them because they were jutting our and taking up space, and now we are charged aven though we brought our own and didn't use it.

Richard Nash 
Rating:
5.0

Customer did not leave a comment.

JAMES MULLEN 
Rating:
5.0

Customer did not leave a comment.

ALEX HU 
Rating:
5.0

Mansfield Hometown Hardware has become my #1 choice for U-Haul rentals in this area of MA. Well run business, excellent service and extremely friendly. Highly recommend this location!

Sean Nolan 
Rating:
5.0

The staff at this location are excellent and top notch customer service skills!!! Thank you Lincoln and I believe Jeff.

Mark Tribuzio 
Rating:
5.0

Friendly and helpful staff.

Daniel Powers 
Rating:
5.0

Customer did not leave a comment.

Holly Murphy 
Rating:
5.0

I can’t say enough . Professional and courteous. Made it a fantastic and easy experience. I will definitely recommend and I will return.

Holly Wesman 
Rating:
4.0

Again I couldn’t manage your awful app. I simply left the truck after hours and placed the key in the dropbox. When I called the next morning the man there said he would take car of it and not to worry. Keep the staff and ditch the app.

Michael Delalla 
Rating:
5.0

I do wish U-Haul had an app that was less glitchy… Too many times I have to go inside and bother the employees of the store because the app will not work… Kind of defeats the purpose of doing everything ahead of time if I just have to redo it in person… I wish it didn’t take me a half hour to pick up my van but the app seems to work less than the majority of the time

Gregory Strange 
Rating:
4.0

Customer did not leave a comment.

HAROLD SMITH 
Rating:
5.0

Customer did not leave a comment.

TIM LOVATO 
Rating:
5.0

Wonderful people at this location! We rented a 10' box truck on Saturday and had the easiest experience we've ever had and we've rented uhauls all over the country. Thank you!

Robert Spruce 
Rating:
1.0

App sucks ass.

James McKenney 
Rating:
1.0

Charge me for 5.25$\gallon, Normal price on gas station in Mass 3.65-3.80. Cannot recommended

VIACHESLAV BLYZNIUK 
Rating:
4.0

I didn't realize that some of the accessories were not at the pick up location, they were at a different location. Had I known, I would have picked up at the location that had the accessories, not at the closer pick up location that I had arranged. This should be made clearer in the on line booking process.

Steve Randall 
Rating:
5.0

Mansfield Hometown Hardware is our go-to Uhaul place! Always a smooth process, vehicles are always in tip-top shape and are just great people to work with.

Kathryn Tempestoso 
Rating:
5.0

Outstanding experience!

Scott Hall 
Rating:
4.0

The people at the local branches were great. The people at the call center was rude on 2 occasions and when we got to the pick up place ( man was great) but they said there was no van for us after confirmation and again calling 2 weeks prior and the call center being sarcastic and rude. Was not happy

Jean Snow 
Rating:
5.0

We will always rent our trucks from this location. Great people.

DAN KLEBER 
Rating:
5.0

Customer did not leave a comment.

steve wilson 
Rating:
4.0

The seats have a lot animal (maybe dog's) hairs. That made our skin itch.

edward CHAO 
Rating:
5.0

Customer did not leave a comment.

Alan Petroff 
Rating:
5.0

Customer did not leave a comment.

Scott Sherman 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANDREWS 
Rating:
5.0

Everything was perfect.

Noreen Johnson 
Rating:
5.0

All is ok

Viacheslav Blyzniuk  
Rating:
4.0

The drop off was confusing, The address is the front of the building. Not familiar with the area a small map explaining the actual place to drop off would be very helpful.

Mark Kenney 
Rating:
5.0

Customer did not leave a comment.

Joan Kelly 
Rating:
5.0

Customer did not leave a comment.

RICHARD FUOCO 
Rating:
5.0

we loaded truck & battery died took several hours for road service to arrive for jumpstart called and placed on hold forever by multiple people noone seemed to know what was going on or able to help road service for dead battery should be reasonably quick & simple - jumpstart was all that was needed battery died because we placed hazard lights on while loading - aren't you supposed to do that by law when loading in a thorough fare - we thought we were doing the right thing. battery was 4 years old - 2019 batteries should be better monitored for maintenance or replacement

ERIC SWANSBURG 
Rating:
5.0

Customer did not leave a comment.

KERRY LEPPO 
Rating:
5.0

Customer did not leave a comment.

KERRY LEPPO 
Rating:
4.0

Customer did not leave a comment.

Jane Damrau 
Rating:
5.0

Customer did not leave a comment.

Idris Idris 
Rating:
5.0

The equipment was excellent!

ROBERT WALTON 
Rating:
5.0

Customer did not leave a comment.

Jill Seiler-Moon 
Rating:
4.0

Customer did not leave a comment.

Peter St 
Rating:
5.0

Customer did not leave a comment.

Margaret Chaisson 
Rating:
5.0

Customer did not leave a comment.

Charist C Beatty 
Rating:
5.0

Customer did not leave a comment.

Ken Carberry 
Rating:
4.0

Difficult to find, all 3 people I spoke with were polite and helpful

Margaret Furlong 
Rating:
5.0

Customer did not leave a comment.

Ginger Tripp 
Rating:
5.0

Customer did not leave a comment.

Nikisha Julien 
Rating:
5.0

The asociate was very friendly and professional.

Danilo Rodriguez 
Rating:
5.0

Your website sucks.

STEVEN EICHER 
Rating:
5.0

Customer did not leave a comment.

robert wald 
Rating:
5.0

Customer did not leave a comment.

Kevin Benner 
Rating:
5.0

Customer did not leave a comment.

PAUL CARADONNA 
Rating:
5.0

Ive been to this location 3 times and every single time the service is impeccable. Nicer human beings do not exist.

FRANKLIN CARRION 
Rating:
5.0

Customer did not leave a comment.

Nadine Angress 
Rating:
5.0

Great service, easy check-in and check-out

Mark Thompson 
Rating:
5.0

No improvements needed: Service was fast, friendly, and professional

Mark Thompson 
Rating:
5.0

Customer did not leave a comment.

Carey Doetschman 
Rating:
3.0

Customer did not leave a comment.

Tammy Ginsburg 
Rating:
5.0

The experience was great, everything went perfectly.

MARK CONLEY 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER SCOTT 
Rating:
5.0

Nothing. this location is incredible. Equipment always clean and on time. The guys are great and always accommodating. I use this location multiple times per year and wouldn't even think of going anywhere else.

David Sussman 
Rating:
5.0

Nothing

PASQUALI BUTLER 
Rating:
5.0

Customer did not leave a comment.

David Sussman 
Rating:
5.0

Customer did not leave a comment.

ANN MARIE MIRANDA 
Rating:
5.0

Customer did not leave a comment.

Richard MacVarish 
Rating:
5.0

Lincoln was great and for me in the truck quickly! Thanks!

ROBERT WILLIAMS 
Rating:
5.0

There was some initial confusion about when and where I was to pick up the trailer which may have been between the store proprietor and "uhaul traffic". This was probably a one time occurance but it was unsettling to have a uhaul person who was not the store proprietor call me with a pickup date a month later telling me I would have to pick up the trailer somewhere else. Everything worked out fine in the end. I question whether you need to have free pre tow inspection. Your online information lists the requirements for the hitch and wiring and customers should be able to verify by them selves. When the vehicle arrives for pickup you can quickly see if the hitch system is appropriate and use your wiring tester. This would save time for your employee and for your customer. I didn't actually time how long it took me to get the pre-tow inspection, but I estimate I spent 0:40 to 1:00 for the round trip. I want to thank you for the way you for the way you handled the issue we had . We had rented the trailer for a one way trip to western NY State and had to abort our trip because of illness. We have recovered from illness. The financial results for our non trip were very fair. We will be recommending you and we will be renting a trailer again in a couple of weeks depending on the weather. Thanks again!

ALEXANDER SCOTT 
Rating:
5.0

Customer did not leave a comment.

RICHARD MACVARISH 
Rating:
2.0

Considering that I’m a repeated customer. You also charged me for a piece of equipment / a dolly that was never provided by uhaul. $7.99. Their was never a dolly on the pickup truck. The whole pickup process via phone totally SUCKS for repeating customers.

Angel Olmo 
Rating:
5.0

They did an excellent job and great service in Mansfield

Elias Sevastos 
Rating:
5.0

Customer did not leave a comment.

Richard Campbell 
Rating:
5.0

Customer did not leave a comment.

Richard Campbell 
Rating:
5.0

Customer did not leave a comment.

Sarah Timian 
Rating:
5.0

Customer did not leave a comment.

Amy Franklin 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAVIS 
Rating:
5.0

Customer did not leave a comment.

JAMES MULLEN 
Rating:
5.0

Customer did not leave a comment.

Timothy Hoyle 
Rating:
5.0

I’m completely satisfied with the service I received from this location

Frank Pace 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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