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matt g
Customer Reviews for M&W Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was after hours.
Amy RThe only problem I had was I’m only 5 ft tall. It was really difficult to get in and out. Maybe a retractable lower step would help?
renita hIt was so easy to rent from here. And they were so helpful.
rachel bI am very grateful, for the service that Uhaul provided, from start to finish. Customer Service at location was greatly appreciated. And the price for my overall experience, is very appreciated! Thank you for helping people the Right Way! Way to go Uhaul!
Jessie TVery slow. It took almost an hour to pick up the UHaul. I was the only customer when I entered. They were friendly and helpful, just slow.
Timothy HVery helpful
Ronald HDropped the truck off with two guys in the parking lot that had no name tags or indications that they were with U-Haul. Fortunately they were legit but it was a bit sketchy.
Michael BThe trailer leaked
Robert LThe check engine light was on, I was charged for a half tank of gas when it wasn't on a half tank. Charged for more miles than I used. If I move again I will try a different moving company if possible.
Joan DThey did a good job of recommending a trailer for me.
Michael HWell good service they were so friendly thats what makes the diferent thanks guys excellent job 🌟🌟🌟🌟🌟🌟🌟🌟🌟
CLIVE TI had no trouble whatsoever with the pick up and drop off location. I DID have a huge problem with what happened with me not being able to pick up at the reserved location due to vehicle not being returned in time. Instead of 3 miles away, I had to go 40 miles away and back to get it and begin using it. This was costly and made things very difficult in an already immensely stressful time. I was told they would “make it right “ by one agent at main uhaul office but then denied that by a second person there. I ended up having to pay much more. I was told dolly would be $7 and then they tried to charge $12 from main office. I was told there would be a dolly at pick up and then there was not (not pick up location’s fault ) so we had to go to the drop off location for that and then back to my residence. This was all time consuming when I had no time for this to begin with. I was told they would throw in some blankets and then told “then he can pick up the tab” by the main office. Apparently the first main office worker who told me they would make it right was reprimanded for telling me that by the 2nd person at m office. I was told I WOULD get some reimbursement but it was not NEARLY enough for all the aggravation. I have heard of this happening to others. Moral of the story…… don’t plan for things to go as expected with uhaul. This happened RIGHT before we were set to pick it up! I could not have been more pleased with people at the pick up and drop off though. They were wonderful.
Lorie RI had a reservation in Tupelo and was confirmed with my order. No one called me at 6pm, as promised, and when we showed up to pick it up, they sent us an hour away to Belmont where the closest trailer was. That is a lot of gas and is very disappointing
Susan AEveryone there were great. Highly recommend.
Larry FThey have no key drop off location I rushed to get uhaul back in time frame just to have to sit there over an hour waiting on a uhaul representative to tell me where to leave keys
Jon cput a key drop box outside the fence area
Kenneth WHired Movers through your U-Haul app. The movers were horrible. They hardly worked and did not want to help with lifting the heaving furniture.
John DAll was good
Gary PI just want to say thank you very much to the staff at M&W Sales/ U-haul affiliates in Belmont,Ms for being the good people they are ! They certainly treat your customers w/ courtesy and respect ! Customer service at its finest !!
Jeffery MThere is nothing that I can see that would need improving over the great care and experience that I seen. Everyone did their job fantastically.
Rodney GAvailability of smaller trucks. The only trucks available were 26 feet.
Russell GTruck should have been cleaned before it was set out for the next customer. There was mud in the floor and on the wheels and wheelwells.
Devin Dthis location was WONDERFUL!!!
Jeff RLeave the gates open for the trucks to enter the property.
Randal VBe open on the weekends Very nice and friendly
JESSE RI was over charged and when first got there I was told I couldn’t get it because they have been telling everyone that they couldn’t get online to to the paper work
Roger MTheir seemed to be confusion there and I was lucky to get the U-haul. They were going to let someone use it locally on Friday.
Steven AMy problem is with Uhaul, I was promised an confirmation on 7/29 by 6:00 PM, I did not get a call so at 7:00PM I called them and was told my reservation was confirmed that that I could pick up in Tupelo MS (my requested location) at 6:00 as planned. On 7/31 I received a text as 11:00 telling me my pickup location was Belmont and needed to be picked up by 12:00 noon. I work in Houston MS, 1.5 hours from Belmont. I spent 3 hours driving From Houston MS to Belmont MS, then back home to Tupelo MS. Nobody with Uhaul showed any concern that they totally screwed this up. Can somebody please tell me what CONFIRMATION means for your company? It obviously means nothing to the people I spoke with. Of the last 4 times I have rented from Uhaul, 3 of them were screwed up and 2 of the 3 required me to leave work early to drive 3 to 4 hours to get my equipment. Both of the business I picked up at and dropped off at did a good job and worked with me to do the pickup after hours. I have no complains on either of them.
Whitten GMost unprofessional people I’ve ever met. Yelled for me across the store. These people should not be representatives for uhaul. No offer of supplies. Basically handed me the keys walked me out to the truck and said there ya go. Truck smelled, was dirty inside and the outside had not been washed in quite sometime. Bugs were stuck to the windshield wipers!
Cheryl FEmployee checked me in before 8:00 am before lot opened, super nice and helpful
DAY DInterior was filthy with loose trash (cigs and dip cans) and other debris scattered throughout the interior cab of the truck. Had to time out (and supplies) to adequately clean out all the trash and wipe down the interior (dash, steering wheel, etc/etc/etc.) and side mirrors. On the road, the truck performed well.
AJ LExcellent
sheila wIt said 24 hour drop off but the gates were locked and nobody was there to let us in.
David WI made reservations for Tupelo, MS and had to go 30 miles to pickup truck in Belmont which is crazy to me. I reserved on line and nothing was right pickup or drop off location. Would never recommend U-Haul to anybody and customer service was awful and didn’t care.
Joe YI had to drive 80 miles out of my way to get the u haul after I was told they had my trailer at the original location. When I received the call back that my u haul was at another location the agent on the phone was rude with me when I expressed my opinion about having to go out of my way by 80 miles to use them. She gave me 50 off which I had to request multiple times to receive. Also uhaul location where I had to pick up was not even open on saturdays so I had to call multiple times to reach them to pick up trailer. Very unhappy with u haul and most likely will not use them again. Lights didn’t work on trailer and I was pulled over for that but only received a warning to get it fixed
Brian RI did not order anything from you.
michael cEric was great in Belmont MS, but U-Haul customer service and reservations was out of control from a customers point of view. My pickup was changed 3 times, each time after it was Guaranteed. Tina from Bear Creek was helpful, but I got dumped the evening before move when the person before me delayed her pickup time by 4 hours. You would be able to keep reservations better if the person before kept the same 24 hour reservation drop off time so not to effect the next.
FAYE EGet a bigger sign
James AEmployee was friendly. The truck was very dirty. Inside of truck was full of dog hair. Dirt, sand and food items in floor. I had to drive it with a window down because it had a bad smell inside. When I returned the truck in Columbus ,MS they said the contract was not properly done when I picked up the truck in Golden, MS.
CARL F