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KLAUS H.
Customer Reviews for M&S Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The staff at this location had my rental ready and check out process was quick and easy with no issues. Great friendly staff.
Sherman B.the guy that hooked up the trailer to my truck did not lock the trailer to the ball, when we loaded up the other vehicle, the trailer popped off and almost damaged my car
Alfredo D.Not satisfied
ramona M.The app should let you know ahead of time that drop off location for in-town uhaul rentals need to be return to same pick up location because I was able to enter a different pickup and drop off locations on the website and it never warned me that this was not possible. I had a very bad experience with this because I had to take the uhaul back across town after a long day and freeway was close. I called customer service only to be on hold for 1 hour and same with chat. I had no other option than driving
Kevin S.Everything was fine. I turned in the vehicle earlier than I intended, but seems the business did not notice that I turned it in. I talked with a person at the business and with a u-haul representative. Hopefully I receive a refund.
BROOKE S.Very nice and helpful sorry for everything
EDWINA Q.Employee was half an hour late from my pickup appointment time, not friendly or helpful! I rented for six hours and only received five and a half, because of their being late, and no adjustment. Most importantly I was over charged and I'm disputing payment! I will never use this uhaul dealership again!
LOUIS G.looked like a hole in the wall place and had to wait for any help and even then felt like i was in their way.
RICHARD E.These people are trying to rip me off I paid more to them than what they are charging me for I paid for the truck for 5 days 96 dollars every day why I don't no why I even have proof I paid it's all on my bank statements never using them again sorry
Serenity D.Tell them if they return equipment after hours that google Chrome has to be used to log it back in. I wasted over an hour because i couldn't get the pictures to upload.
RONDA L Z.We had a great experience here. The lady (and friendly canines) at the store gave us great information to help us as we figured out what kind of equipment we needed, and we appreciated the patience as we figured out the details.
Grace W.All is Good
RUTH G.nice and polite
PAULA G.Get more help.
Brian F.Smile
ANNABELLA F.Ordered a dolly with it and it wasnt in there sadly but good for the most part
iesha C.See notes above
JAMIE P.Truck smelled like smoke also I was sent to 3 different locations really bad experience this time
Ernesto E.The staff were friendly and covered our needs.
CYNTHIA K.N/C
KEDERICK Y.Everything was perfect. I'll definitely use this location again if I need a uhaul.
Vanessa A.The U-haul should be inspected between rentals. We found a used syringe behind the drivers seat!! Very unsanitary and makes me a little upset.
JULIE G.Teach them how to treat customers, instead of screwing them over. When I filled out online, it showed $.79 / mile - I was charged $.99. I used the truck for 13.5 miles, and they charged me for more than 5 gal. of gas (really?). The graph on the receipt shows it should have been 3. The truck wreaked of a really bad smell. Didn't even offer a discount for that ( I asked).
LARRY L.Winning lottery #s
Frank C.Staff has patience. They're calm and get business done in a speedy manner. They're friendly and considerate. ¡Gracias!
Joseph S.My order online was changed with locations and I ended up having to pay an additional $50 in mileage. Wasn't given a credit for their mistake
Jennifer J.Everything was excellent!
LUIS R.Bad experience in trying to rent car dolly. One location would not rent me the item and were not helpful at all, even though I have very good experience before this time and this time they were insisted that my car I would be using would not work. At different location I was told that U-Haul equipment would not work for me. When I called your phone line the gentlemen on the line was very helpful and I was able to rent the dolly and when I needed it. I have used U-Haul in the past but after this experience I probably not use them again.
BENJAMIN S.All I can say is your service Was most excellent Drop off point Was just down the street from where I had to be
Crispin C.Good customer service
Javier B.This has been pretty much the worst customer service experience I've had in my life. I got overcharged for a dolly that was not included. And your contact list check in system is beyond worthless. It will be easier to carry things by hand then rent from U-Haul again
Michael C.Everything was fine did a great job
Robert B.The location was great the day before turn in I needed the truck 2 more days. The U-Haul number did not answer during business hours I had to get the locations actual business number. Once I called that number no problems at all. I would suggest U-Haul get there act together. Why have a so called 24 hour phone line and web site if you can not reach someone????
anthony T.on this particular rental cargo truck, the right side passenger does not close easily. you have to slam it hard enough to close the door. I just wanted to point this out. other than that, I Thank Joe, the representative was very courteous and helpful.
MIGUEL R.N/a
jose S.The pick up was quick and easy and the staff was wonderful. The truck ran great and no issues at all. The drop off location was great too. Quick and easy. I would definitely recommend to friends and family.
Timothy G.scholly shark everything, everything was not clean or in working order and the gas gauge they lied on how much it was in there when we started
Timothy W.Awesome customer service. I would use this location again and would refer to others.
Jay B.There good employees .
jose S.Convenient location
Ralph H.Poorly executed instructions, was not advised by any Uhaul representative to download a app. I had to call back 6 times to get the rite information and 2 of the representatives had attitude problems. At the end we were charged more then we expected also. Invoice shows 3 separate charges for gas. We paid the extra fee to cover the gas and only used a 16th of the gas. Not happy at all with this whole process. Would like a representative to call so we can take care of these issues.
Erika C.There were only a few trucks. But it must be enough because there wasn't any trouble with availability.
Maranda H.I was really hoping to drop the uhaul at another facility closer to my new home instead of returning it clear across town that just added miles.
Anthony F.Not maintained tires low pulled horribly.
Kati V.Dropped off.
Lawrence C.Very professional and very convenient. Enjoyed my experience with the Uhaul rental company M&S Trasmission
chrytal S.None.
Ernest E.Reserved dollies not provided and received no call or explanation before equip pickup (self checkout)
Adam M.Service was fast, accurate, and efficient.
Karen B.Management was awesome, great customer service overall!!! I decided on the 15 foot truck and it was exactly what we needed for our move. I would recommend this store for anyone's local moving needs.
AMESHA G.Drunk drivers who need ignition interlock systems put in or taken out take priority over reserved u-haul. I reserved a week inadvance and had to wait 45 minutes, then taken into a back office because they were taking so long.
Charity R.El trato al cliente
victor M.Inspect/replace tire straps on car haulers. The ones we used were frayed.
Levi Y.Be open later than 430 pm
ROBERT P.