Customer Reviews for M&S Manufacturing Inc
(U-Haul Neighborhood Dealer)

171 reviews

225 W 11th St   Monticello, IA 52310
(Industrial Park in Monticello, Old MedPlast Building in Industrial Park)

(319) 975-7079

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(319) 975-7079

225 W 11th St
Monticello, IA 52310
(Industrial Park in Monticello, Old MedPlast Building in Industrial Park)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Neal K 
Rating:
5.0

Customer did not leave a comment.

Benjamin A 
Rating:
5.0

Just keep up the good work I.know the gentleman that helped us was outstanding our lights weren’t working and he told us where to go and it was the ground wire was not screwed down we called the gentleman and let him know that they found the problem they were closing but he stayed till we got back witch wasn’t long we were just down the road witch that is someone who is dedicated to there job he went out of his way to helping us get on the road

patricia H 
Rating:
3.0

Customer did not leave a comment.

Robert V 
Rating:
1.0

App is crap and had to drive out of our way for this and to drop it off very inconvenient

Mariah K 
Rating:
4.0

Customer did not leave a comment.

Ellen J 
Rating:
4.0

make your 24/7 electronic check-in by phone more user friendly - very harrd to follow step by step

Jim P 
Rating:
5.0

Customer did not leave a comment.

LYNN H 
Rating:
2.0

This location is hoping to get out of the U-Haul business, they are a machine shop and not an ideal drop location.

Shannon C 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Mike was an amazing guy to rent from, he listened to my needs and took great care of me in a timely manner. Highly Recommend.

STEVE D 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
3.0

Dropped off on Saturday morning seeing they were reported to have open hours from 9am-12pm. It is possible they usually are, but it being closed was possibly related to an extended 4th of July weekend. In any event, we did a self drop off over our phone and the Uhaul process on the phone was pretty self explanatory. There was a large parking lot next to the office to leave the equipment. Rated in the middle seeing I didn't interact with anyone at the office.

Mark Y 
Rating:
3.0

This location is home to several business which made it confusing as to what we were supposed to do. It's a small town in Iowa, so it makes sense that it wouldn't be a dedicated U-Haul. We were told in Pennsylvania there would be someone here from 9-12 on Saturday, but the only man there didn't know anything about U-Haul. We did the self-checkout and are hoping for the best.

Benjamin S 
Rating:
5.0

Great customer service, we were doing everything last minute and they were very helpful in getting us a truck and accommodating quick changes we made. Saved the day in making sure the rental was a smooth as possible.

Isabelle B 
Rating:
2.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Lavern M 
Rating:
5.0

Customer did not leave a comment.

Troy H 
Rating:
2.0

Find a different location.

anthony b 
Rating:
4.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Customer did not leave a comment.

MIKE R 
Rating:
5.0

Customer did not leave a comment.

DARREL S 
Rating:
5.0

Customer did not leave a comment.

Darrel S 
Rating:
5.0

Customer did not leave a comment.

Madyson S 
Rating:
5.0

I was in and out in 10 minutes. Total time.

JASON O 
Rating:
5.0

Not a thing.

Alan C 
Rating:
4.0

Customer did not leave a comment.

Rick Y 
Rating:
5.0

Excellent customer service. The process was easy and stress free. I will be letting friends and family know to rent their uhaul from the location.

NICK B 
Rating:
5.0

Customer did not leave a comment.

Scott P 
Rating:
5.0

The lady was very courteous and took care of me quickly.

JamesM S 
Rating:
4.0

Customer did not leave a comment.

kayla m 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Amy P 
Rating:
5.0

Customer did not leave a comment.

Ken S 
Rating:
4.0

Customer did not leave a comment.

Kelly M 
Rating:
4.0

After picking up wires around roll up door broke as not secures an just twisted together.

Alan H 
Rating:
5.0

everything went smoothly, Mike was great help!

SUSAN S 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

KEVIN W 
Rating:
5.0

Customer did not leave a comment.

Eric K 
Rating:
5.0

Very helpful.

Trevor S 
Rating:
5.0

Customer did not leave a comment.

Rick Y 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Customer did not leave a comment.

Lynn R 
Rating:
2.0

As I stated before, the mobile drop off was going to charge me 41 dollars for gas when I had put gas back in. If I have to use uhaul again, I'm speaking with someone, in person, when I pick up and drop off. IF I use uhaul again.

David N 
Rating:
1.0

It was super far from the pickup location I offered and I wasn't given enough miles as a result.

Rachel P 
Rating:
5.0

great place, owner was super friendly, really helpful, and got me on my way trouble-free. Awesome location.

Graham M 
Rating:
5.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
Rating:
4.0

Customer did not leave a comment.

Dennis P 
Rating:
4.0

Customer did not leave a comment.

Harry W 
Rating:
3.0

Customer did not leave a comment.

Bobbi B 
Rating:
4.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Justin H 
Rating:
5.0

Customer did not leave a comment.

Andrew L 
Rating:
4.0

Customer did not leave a comment.

SHAWN K 
Rating:
5.0

Customer did not leave a comment.

Allen H 
Rating:
5.0

Customer did not leave a comment.

Paxtyn K 
Rating:
5.0

This team is hands-down the best!

Tyffany J 
Rating:
5.0

Customer did not leave a comment.

DENISE S 
Rating:
5.0

Extremely accommodating. Great service and wanted to unsure a pleasant experience. Highly recommend this team.

Scott B 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Gayle D 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

After taking the furniture to eastern Iowa, my sister and brother-in-law dropped the truck off the next day and everything worked out smoothly. GREAT and EXCELLENT service all the way around. THANK YOU!!!

Darlene C 
Rating:
5.0

Whitney and Mike were awesome to work with!

LARRY K 
Rating:
5.0

Customer did not leave a comment.

WAYNE P 
Rating:
5.0

Very helpful He come in on his day off and rented me a trailer I am very very thankful

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

Customer did not leave a comment.

RODNEY L 
Rating:
5.0

Customer did not leave a comment.

LARRY S 
Rating:
5.0

Customer did not leave a comment.

DEBRA S 
Rating:
5.0

Customer did not leave a comment.

KELLI T 
Rating:
1.0

Get a dealer who actually wants you to have nice clean trucks my company has repeatedly been given trucks that were dirty or had a crap load wrong Not trying to be rude but come on

IRA J 
Rating:
5.0

Excellent service, friendly staff, willing to go above and beyond

SHERYL W 
Rating:
5.0

We rented a 6x12 trailer in Cedar Rapids and had to drive 45 miles to Monticello to pick it up. We did get a 10% discount, but that is not enough. We we spent $30 in gas and 1.5 hours to get the trailer. Also, when I was offered the discount they would not/could not tell me where the trailer would be. I thought it would be another Cedar Rapids location… not 45 minutes away. The trailer ran well and the trip was a success. Overall U-Haul gets 3 stars.

Bob S 
Rating:
5.0

Customer did not leave a comment.

Jason R 
Rating:
5.0

The Monticello location was fine, but I reserved a truck to be picked up in Dubuque, which is 35 miles away. I placed the reservation weeks in advance. I had to pay that much extra in gas to go pick up the truck and to drive the truck back to Dubuque.

DOUGLAS O 
Rating:
5.0

I had absolutely no problem with the location itself. I appreciated an extra day for rental, but it was quite far out of the way when my preferred pickup location was only a few blocks down the road. Last minute having to arrange a ride so I didn’t have to leave my car at the location was challenging.

ABBIE W 
Rating:
4.0

Customer did not leave a comment.

ROGER C 
Rating:
5.0

Customer did not leave a comment.

AARON K 
Rating:
5.0

Customer did not leave a comment.

JULIE M 
Rating:
5.0

This is the most professional and easy to deal with staff in my 50 years of renting trucks, trailers and other equipment. Well done!

MICHAEL M 
Rating:
5.0

This location is great! Easy to deal with. Fast and friendly.

AARON K 
Rating:
5.0

Customer did not leave a comment.

WENDY K 
Rating:
5.0

They were friendly and polite and gave me a great deal on a last minute rental just before close. Great customer service!

LESLIE S 
Rating:
5.0

Customer did not leave a comment.

TAMMY W 
Rating:
4.0

Excellent customer service and troubleshooting.

DARCY Y 
Rating:
3.0

If someone sets up the 24/7 pickup, actually put the keys in the box to pick up so they aren't wasting hours of time waiting for you to open. Especially when you called to confirm it the day before.

JONATHAN G 
Rating:
3.0

Single employee was a bit understaffed in the morning, but it sounded like they don't usually get this much U-Haul business here. With no front desk employee, manager brought me back to his private office, which while comfy, had some political messaging. Fine if you need to pick up in that specific area, but you could do better if other locations have what you need.

Jason C 
Rating:
5.0

Thank God the Monticello location called me and said the trailer was at there location. Never heard a word from the Manchester location

Ron D 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Customer did not leave a comment.

STEVEN D 
Rating:
4.0

Customer did not leave a comment.

Anthony H 
Rating:
5.0

Customer did not leave a comment.

Benjamin H 
Rating:
5.0

everything was perfect and owner was very friendly and helpful!

KIRK U 
Rating:
3.0

Customer did not leave a comment.

DAVID D 
Rating:
5.0

Polite

Steven S 
Rating:
5.0

Customer did not leave a comment.

Terry K 
Rating:
4.0

Customer did not leave a comment.

JOEL M 
No reviews have been submitted for this location.

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