I have dropped of the truck at after hours to return the key. I left my mobile holder in the truck and I realized that when I was getting home. The rep from this location called me back next morning and kind enough to let me know he will save it to pick up. That is the customer service.
Naveen T.
Customer Reviews for M&S Convenience
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very rude to deal with.
TAMMY O.Personnel were helpful and friendly. Equipment was old, uncomfortable and the back did not lock!!
sandra P.When I dropped the truck off the owner of the store indicated this truck should not have been driven on the 401…as it was strictly to be used as a city truck. This information would have been good to know as I had just driven to and from London in a truck that continually reved up to 6000 RPM's…not the best customer service/safety concerns. Now I'm having second thoughts about using U haul again in the future. Chris Bergeron
Michelle B.As mentioned in my above comment, the back of the vehicle was full of dust but the drop off location waived the $25 cleaning fee which I was subjected to. I was moving my sons furniture for university.
Jeff C.The people were very rude and misbehaving and the vehicle wer dirty when I told the lady specially she were start fighting my experience were really bad with this location I will suggest to cancel the location in future I am not be going to this location at least
owais O.The service was very average. And i was charged more money than i should have been . The credit card bill and the uhaul bill is entirely different.
Vijay V.Its all good
DONALDL C.Very helpful and polite couple that was operating convenience store with uhaul.
shelly M.Simon was very pleasant to deal with and professional. I would rent from this location again.
Gregory G.Please don't EVER EVER EVER rent a Uhaul from this location - I got a truck that was already quite dirty in the back (I'm not one to complain) when I brought the truck back was some dust in the back . The male owner proceeds to YELL very loud to charge me $25 fee to clean (which I wasn't even worried about) . He continued to yell and scream . When I first walked in the store he was already yelling at something so sounds to me he was taking his bad day out on me . Don't be the next.
Lucas M.The equipment was not maintained it was damaged, Also they did not have the proper paperwork for what I was renting
craig B.None. Thanks!
peter R.I have been a regular customer of u-haul, but this time I have a very bad representative he just wants to make money and not serve the customer as is normal in other stores, I can't understand why they give a grocery store a franchise, If he serves the customers of his store or the customers of u-haul, a bad experience both in the delivery and in the receipt of the equipment, gerardo robayo 226-2808369
GERARDO R.I have no comment about this location wishing you good luck
Nenad C.Got kicked by a lady when went to pick up my truck.
Hamza Razzaq P.I do not agree with the extra fuel charge against me. I topped-up the fuel even more than the level I met it ( I can send the receipt to you as evidence) only for me to be charged again. I think the way the fuel gauge is assessed is not to be objective. It will be appreciated (especially for this location because I have not experience this in other locations) if an objective way of gauging the fuel level is established. Gracias.
aderemi A.Nothing special
Ferdinand A.I have used UHaul several times, never have I seen such a poor service, even though I reserved a truck for 24hr online, this location forced me to return it in 4 hours, when I said I cant, they charged me double the price. Even this was not enough, they were discussing which way to part the car on slope to check gas gage, even though I put gas in it for driving only 15km, they were not convinced. VERY POOR SERVICE. NEVER GO TO THIS LOCATION, SAVE YOURSELF FROM HEADACHE.
seyedMahmood M.It was great experience.
Anilkumar T.I paid way too much to use a Uhaul for less than an hour. I didn't even receive my deposit back they gave me $120 back in cash..
Malyk J.Staff was not prepared (key not in box and confused about internet reservation). Was resolved in around 5 minutes.
Si Qi H.¡Gracias!
jeffrey C.The rented dolly and furniture pads should be brought out by attendant. We should not have to do it. And I am a tax-exempt Native and presented my card, yet I was still charged full taxes. This is a violation of Revenue Canada rules re: status Natives. The attendant had no idea how to do it on the computer, and didn't seem to want to be bothered with finding out. This is the second time this has happened to me, and I will avoid UHaul from this point on.
Sandra M.They gave us for only 2 hours. Owner are not nice. For 2 hours they charge us around $54. We gave uhal truck by time. While during purchase they created latency. I wouldn't have given them not even single star. It was that bad experience.
utsav S.The owner was very pleasant and extremely helpful and maturely handled our needs.He was very patient and helped us tremendously without complaining or getting annoyed (which he could have)The only thing that would be better was if there was a customer washroom
JORG S.Trailer leaked. We drove through rain. Mattress, luggage, and clothing were wet.
elizabeth M.Friendly service. Would visit again.
Sajit A.When issue occured with remote pickup location owner told me to go elsewhere.
andrew S.In the end everything worked out however it took numerous phone calls and booking changes which is very frustrating when you are on a tight moving schedule. I struggle with going in to reserve a uhaul only to find out within 24 hours of your planned move that your reservation has to change. I originally had booked a trailer for pick up on Friday in Amherstburg and return Saturday ( also in Amherstburg). It was changed to pick up in Windsor and return in Windsor both on Friday. Our move out day in Toronto was Saturday morning. How could uhaul's change to my reservation have helped me? We had to make several calls to right this which was very frustrating. Maybe you should take mom-refundable payments from customers at the time of the booking to guarantee the rental.
Matthew S.Although the gentleman at the store was helpful the location is a little sketchy and almost impossible to pull a trailer into. I didnt know if we were ever going to fit in the parking lot let alone unhook the trailer. I'd recommend doing a Google view before choosing your drop off location just to see what you're getting into.
Edward G.very nice and friendly
Lichen L.They were very helpful
darin M.not much...this agent was soooooo helpful compared to others i have dealt with...he helped me hitch up , replaced a cable that was damaged. super guy!
John U.It was handled very well
Charles G.this location is very very good, very satisfied experience. The store onwer is very kind and friendly, i am so glad to rent the truck here
tianyi Z.The next customer was so upset I was late and I notified owner that I was running late which was due to half an hour delay to rent car dolly at Walker location .. this convenience store owner threatened to charge me two day rental when I had truck for 5 hours. When I tried to explain he was yelling at me and said the other customer was more important..because she was a regular in his variety than the two girls threatened..as if the were going to jump me...I believe he overcharged me on mileage and I rented this truck to help my senior mother move This service is unacceptable in all levels..
Tina M.This location is awesome but the uhaul system is garbage. I ordered online yesterday and system showed I did not place the order When I hit the store. Lucky they have 1 available, otherwise I will be stucked.
qianyue G.It's a difficult location to get to get to and leave from. The owners also are busy running a convenience store at the same time. It's very disorganized.
Christopher L.Do not move the location for pick up all the way cross-town. This decision by U-Haul to change the pickup/drop-off location from Walker Rd to Felix Ave added KM's needed to be driven, gas, and inconvenience.
Stuart K.Excellent service!
CLARENCE C.Day rental should be a day and not 4 hours. I am tired of locations that will only let you take out vehicles or trailers for under 8 hours. I feel like I should have received a discount since I really needed the rental for longer. Why do you advertuse day rate when it us not a day and same goes for the insurance.
monique M.Nothing negative to report. Great staff at the Felix location. We will use them again.
Laurie P.Reserved 26' truck a month before it was needed at walker location. Arrived at expected pickup time, waited almost 45 min to find out truck was not there. No call was made to me ahead of time to notify me or direct me to a new location. I then had to drive across town to get the truck after about an hour of waiting to see if i could even get another truck. Very poor organization on the companys part
Preston W.Bueno
mimi T.the truck was dirty and the ashtray was full of cigarette butts
sean T.husband and wife very friendly and helpful
Peter S.The people were welcoming and very nice and I could tell they were owners because they really cared about everything. I will be going back there in the near future.
NICHOLAS S.Computer system takes long.
Saria M.