Customer Reviews for M&M Small Engines
(U-Haul Neighborhood Dealer)

92 reviews

3117 S Alabama Ave   Monroeville, AL 36460

(251) 743-4850

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(251) 743-4850

3117 S Alabama Ave
Monroeville, AL 36460

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mary Simon 
Rating:
5.0

It a great place to rent uhaul

rickey Johnson 
Rating:
5.0

I was overcharged. I paid up front and I understand I went over the mileage. I received a text message saying I owe twenty one dollars and some change but my card was charged fifty one dollars.

Joy Montgomery 
Rating:
4.0

More defined U Haul Office outside would improve Customer Accessibility. Office inside Shop may intimidate some Customers. Young Man that dealt with me did a Great Job! Overall Great Experience! I appreciate them being there when I needed it.

John Henson 
Rating:
1.0

Please don't tell people that their money will be back on their credit card and y'all keep... that what make me upset. and y'all tell me that we went over our miles.I know that was a lie. talking about we went 80 some miles

Annie Reynolds 
Rating:
5.0

Customer did not leave a comment.

Shamika Wiggins 
Rating:
5.0

Customer did not leave a comment.

Linard Cosme 
Rating:
5.0

Nothing

Christine Thomas 
Rating:
5.0

Customer did not leave a comment.

Jane Voss 
Rating:
3.0

Customer did not leave a comment.

Daniel Overton 
Rating:
5.0

Customer did not leave a comment.

Jarvies Lock 
Rating:
5.0

Customer did not leave a comment.

Lorna Bland 
Rating:
5.0

Customer did not leave a comment.

Marc Wetzel 
Rating:
4.0

Got to do what I needed to do. The only problem I had was U-Haul changed my pick up location by 30 mile, 60 round trip. This cost me an additional $35 plus gas or about $50. When I made the reservation it was two miles from my location.

David Crumpton 
Rating:
5.0

Customer did not leave a comment.

ROBERT BROOKS 
Rating:
5.0

Customer did not leave a comment.

Hesham Al 
Rating:
5.0

Customer did not leave a comment.

Janet Riva 
Rating:
5.0

Customer did not leave a comment.

Shelia Dailey 
Rating:
5.0

Customer did not leave a comment.

Greg Tucker 
Rating:
5.0

GET THE RESERVATIONS RIGHT AND PROVIDE BETTER CUSTOMER SERVICE! THIS WAS A TERRIBLE EXPERIENCE AND I'VE BEEN TOLD IT ALL FALLS ON TRAFFIC DEPARTMENT!

Brenda Bicknell 
Rating:
1.0

Customer did not leave a comment.

Darnell Williams 
Rating:
5.0

Customer did not leave a comment.

Eddie Northern 
Rating:
5.0

Customer did not leave a comment.

Kelvin Tolbert 
Rating:
5.0

Customer did not leave a comment.

Jerry Knight 
Rating:
4.0

Nothing he just received the key and told me I could go. All I could do was pray that he was the right person to give the key to. ???

George Gibbs 
Rating:
5.0

Customer did not leave a comment.

Monica McMillan 
Rating:
5.0

Customer did not leave a comment.

Harry Chapman 
Rating:
5.0

Customer did not leave a comment.

Jerry Knight 
Rating:
3.0

Customer did not leave a comment.

Vicky ellis 
Rating:
4.0

Customer did not leave a comment.

John Grider 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY WATERS 
Rating:
5.0

Excellent service and very polite

Kevin Byers 
Rating:
5.0

Customer did not leave a comment.

Zasque Mcmillian 
Rating:
5.0

Customer did not leave a comment.

Michael Turner 
Rating:
5.0

The guys that work here are very friendly, and so helpful

Melena Nicholas 
Rating:
5.0

Customer did not leave a comment.

Tyquan Fantroy 
Rating:
4.0

Process to reserve equipment online and then pickup was convenient and easy. Trailer as advertised and in good condition.

Tracee Miller 
Rating:
4.0

No

gene mitchell 
Rating:
5.0

Someone was there to check my truck in and very friendly! The lot had easy access to enter and no problems whatsoever! Very prompt service!

Ronald Washburn 
Rating:
3.0

Well wasn’t happy that I had to drive over 45 min to pick after I explain I lived in brewton..

STACY WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Willis McGhee 
Rating:
5.0

Customer did not leave a comment.

mack salter 
Rating:
5.0

Customer did not leave a comment.

Shannon Casey 
Rating:
5.0

Not a thing. The owner of the business was very helpful and organized. Welcomed me to Alabama and answered my questions about the area. Very hospitable and highly recommend them. Thank you

Barbara Baldwin 
Rating:
5.0

Customer did not leave a comment.

ray wasden 
Rating:
4.0

The furniture dollies I requested were not available at the pick up location.

Josh Dewberry 
Rating:
1.0

Do not allow M&M Small Engines to be an authorized dealer for Uhaul. They were closed during the posted business hours. Your customer service representative had to contact the owner of this place, which stated they were in the building and would be out to deliver the keys. That individual never showed up, after I waited another 45 minutes, not to mention the 30 minutes wasted on the phone with the costumer service representative attempting to resolve this issue. My card was charged for the rental which I never took possession of and was contacted by the drop off location questioning whether or not I intended to return the rental which added a charge for an extra day. The entire experience was awful.

Markquail McCord 
Rating:
5.0

Customer did not leave a comment.

Jeff Ulrich 
Rating:
5.0

Customer did not leave a comment.

Ed Boyd 
Rating:
5.0

The only issue I had was I was told there were 2 drop offs near my home. I drove to the first to find the business abandoned. I drove to the second drop off location on the list and they told me they are no longer dealing with uhauls. I drove so many miles and wasted so much time going out of the way before finally finding a uhaul drop off point that was still operational. Thankfully the people were helpful. But Uhaul, you need to verify your dealers and quit recommending drop off points that are no longer in business smh.

Donald Ricketts 
Rating:
3.0

Make sure the dropoff location is still in business

Dion Rigsby 
Rating:
1.0

My paperwork was never looked over. The milage was not checked nor gas level. I was charged 18.00 for an overage in milage, which I don't think was over. Not a good experience. The pickup was great. The drop off was terrible, and the extra cost was surprising.

michael bohannon 
Rating:
3.0

Customer did not leave a comment.

Charles Everett 
Rating:
2.0

Customer did not leave a comment.

James Hull 
Rating:
5.0

When I returned the rental & called to check in with u-haul the phone connection was terrible....It was on Sunday and this location was not open. I have used this drop-off location before & they are great to deal with but I had to call in several times and got disconnected from U-haul several times so it made the drop off very frustrating!!! Also once a person drops the key with the contract --you don't have a contract number and that's what U-haul asked for instead of my phone number so it made check in more difficult ----Please pass that on to U-haul Agents!

Brenda Bicknell 
Rating:
5.0

The only thing I find wrong was the inside the cab wasn't clean

Linda Wiggins 
Rating:
5.0

Customer did not leave a comment.

Deleon Ponce 
Rating:
5.0

Customer did not leave a comment.

Lisa Cunningham 
Rating:
5.0

Customer did not leave a comment.

Fred Williams 
Rating:
5.0

Customer did not leave a comment.

Cynthia Middleton 
Rating:
5.0

Cody is excellent, super friendly, and helpful. I will recommend everybody to go to this location!

Tyreshah Aibangbee 
Rating:
5.0

Great group of guys. Very friendly. Very helpful. Would use them again!!!

Bill Lazenby 
Rating:
5.0

Drop box for keys was broke

Robert Coi 
Rating:
5.0

Customer did not leave a comment.

Emily K House 
Rating:
5.0

Customer did not leave a comment.

sabrina martin 
Rating:
4.0

Customer did not leave a comment.

Russell Gilbert 
Rating:
5.0

Customer did not leave a comment.

Rebecca Stoffer 
Rating:
3.0

Need pick up trucks and Vans at this location and others.for more convenience

Joseph Buras 
Rating:
3.0

Customer did not leave a comment.

John Gates 
Rating:
5.0

Customer did not leave a comment.

MAYURBHAI PATEL 
Rating:
2.0

Was raining and equipment was on muddy lot. No real storefront, but it was fine as I think it is the only U-Haul location around.

James Williams 
Rating:
5.0

The gentleman that rented it to me was very friendly.

RONALD DANIELS 
Rating:
5.0

Customer did not leave a comment.

Jeffery Dunnam 
Rating:
4.0

Air conditioner in truck did not work, truck had Two holes in the roof, after Loading the truck it rained, boxes were wet and had to be repacked, roof was temporarily repaired, so we could unload the truck, the truck also would not run over 45 miles an hour loaded. Truck needs to be retired!!! NOT A HAPPY Camper!!!! moving is stressful enough, especially when it was very hot and humid, and raining, but then have to deal with these issues made our move extremely difficult. Having to pay 39.95 a day, 99 cents a mile and the cost of fuel, for a truck that shouldn’t have been rented out!!!

wanda cornelius 
Rating:
3.0

M&M was fine. Unfortunately they were the back-up to my original location in Frisco City, AL. The person at this location never showed up for my pick-up. Very disappointed in the delays this caused me.

Christopher Timbie 
Rating:
5.0

Maintenance on the lighting on Y’all trailers needs to be checked The only thing I can get to work on this trailer was the turning signals and the running lights were not working on the side I

Mike Wiggins 
Rating:
5.0

Customer did not leave a comment.

WILLIE CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

STARLA JONES 
Rating:
5.0

Customer did not leave a comment.

lisa asberry 
Rating:
5.0

Made the reservation and everything was ready when I arrived.

SHARON murrill 
Rating:
5.0

The staff at this location is amazing! Got what I needed and fast! I really appreciate this!

clinon tuberville 
Rating:
5.0

Customer did not leave a comment.

John Settle 
Rating:
5.0

Customer did not leave a comment.

Vera Page 
Rating:
5.0

Customer did not leave a comment.

jerry knight 
Rating:
2.0

No check-in procedure whatsoever just drop it off and buy not very professional. That needs to be a documented drop off.

FRANK DAVIS 
Rating:
1.0

Be able to pick up on time and have the dirt out of the back and have at least half a tank of gas in it.

Rachel Jones 
Rating:
5.0

Staff was very attentive, great customer service. Would rent from here again.

Darcel Dortch 
Rating:
5.0

Customer did not leave a comment.

CHARLES mccall 
Rating:
3.0

Customer did not leave a comment.

WILLIAM STALLWORTH 
Rating:
5.0

Customer did not leave a comment.

TIM TRUEBLOOD 
Rating:
5.0

Customer did not leave a comment.

THOMAS WATSON 
Rating:
5.0

Customer did not leave a comment.

Sheila Absher 
No reviews have been submitted for this location.

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