Have trailer at original location. Had to drive 76 miles out of way to pick up after short notice trailer at original location was not going to be available.
John Murren
Customer Reviews for M&H True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Due to the remote location of this facility, using the 24/7 check in process didn’t work well at all. I had to stand in the middle of the parking lot, in 10 degrees for over 20 min to get the app to work, take photo ID pictures, etc. Process to over 40 min to complete, not good.
Aaron StockwellThe staff was courteous and very responsive. Made the drop off quick and easy! Very good service.
Richard JurgensI was asked if I wanted to road side assistance insurance and it was $9.00 but wasn't told that was per day so for 8 days it ended up to be $72.00. I wouldn't have taken it.
sturgest van vugtNothing. All good.
Anthony RauFuel gauge was not working in the truck I rented. Went back in to tell the attendant the truck was on “E”, but he “left for Lunch”. Went to fill the truck before leaving town, but it only took a couple gallons.
Richard GuggisbergN/a
Michael OsgoodDifficult to find agent. This site within a hardware store so was not attended. Then I was chastised for being late.
Glenda SkallerudIt was fine
Harold TiedemanWe did a late drop and we got a hold of someone to help check in.
bob oldenkampWe returned the truck with a quarter tank like when we picked it up but because our agreement showed it was just over half we got charged another $60 for the difference.
Randal HarlowI was charged for a day late return, but i turned it in on time there wasn’t an employee there to check it in even though i was there 40 minutes before they closed.
Paul CarterMaking it easier to get a trailer that isn’t 120 miles away this was a 2 hour drive both ways to get a trailer. It was very inconvenient that there were no trailers in South Dakota (Sioux Falls) which is the biggest city in the state that could not leave the state, and that I had to drive all the way to Iowa to get a trailer. On a side note, the Uhaul rep in Iowa was awesome. Great customer service skills, very friendly, and helpful.
AUSTYN WARDExplain better what I was accepting and declining (i.e. extra insurance). No inspection was done, I had to document anything on my own and report it to the drop off location. I was also not given a drop off location, but was told to call my local U-Haul place to schedule the drop off.
Michael WyniaGreat customer service at this location! No improvement needed!
Ronald LeusinkEven shared home grown cucumbers.
Brett JacobsenSuper nice folks!
TEDD HAASAbsolutely nothing. The owner of the store was a 70 year old man. Had a 60 year uhaul plaque. Efficient and easy pick up!!
WILSON JOHNSONGreat job! Easy to work with.
BENJAMIN MCCRAYI original when to blue earth MN they told me the auto transport would be there at 10:00. It was not, had to go to rock valley what a hassle. Cost me time and money. Do you care?
Vaughn SlickThe people at M&H True Value were excellent to work with!
Korrie Van MaanenI had reserved a 20' U-haul for a move 2 months in advance to my move. 24 hours before I was to pick it up I was told that my preferred location had changed to pick it up which wasn't a problem because it was in the same city as I had requested, but then 12 hours before I was to pick it up I was told that it was unavailable and I ended up having to drive over 50 miles to a location to pick up a vehicle that I had requested. I was told I would receive my reservation fee of $50 back for the inconvenience change which I still have not received. Then once I got to the location that was 50 miles from where I needed it I was told I may not be able to pick up the vehicle because the system was down on their end event though I had prepaid for everything and the money was already spent so I had to wait an extra half hour after arriving to wait for the system to start up. While I understand that U-haul is at the mercy of where the customer who previously had the truck returns it I do not find it acceptable to have me drive an extra 100 miles total to pick up the vehicle and then still not receive my refund which was about enough to cover the gas of the vehicle. To clarify I am not complaining about the actual location of where I picked up the U-haul truck, but instead the experience as a whole.
Tyler TweetThe individual that I dropped the trailer off with was friendly and helpful but never checked the trailer in nor was he concerned to look the trailer over for damage and to see if all the blankets were returned. He asked twice if I had insurance on the trailer. When I said yes, he said not to worry. I left not knowing when the trailer might be checked in or if it would be checked in. I spent a half an hour on hold with National UHaul to at least get some kind of documentation or notes made that it had been returned. I did get the invoice two days later from M&H that it had been checked in with no additional charges.
Michael EwingGood prices for pick up & return to same location useHOWEVER prices for only 8 hrs of use per day, gives potential to triple daily rate. I was direct & clear when I needed to pick it up & how long I needed it for & when to bring it back, & was happy to pay for it’s use. But rate I was quoted times 3 per day was misleading information: that’s on UHaul, not necessarily on the business.
GAYLENE WHITNEY-KRENTZExelente servicio muy amables
Luciano G. Sandoval GonzálezNothing.. everything went well and rental personnel were great
GARY FOXKeep on doing what you are doing now.
BRANDT BENSEMALocation is fine. I didn't like it that I had to rent for 4 days. I only needed the truck for 2 days. I would like it if I could pay for what I used it for. By returning it early the next place could rent it to another person. Why is it not a daily rental?
Jason SmitsDrop off was quick and easy
DIANNE MOUWA rock bounced off your uhaul and broke my window. Are you going to pay for my window?
Emily JohnsonGet rid of the guy in LeMars.
Kelly Krugerthe guy did not say much just asked my husband to park the truck and that was it
Carol beal