I was charged for a day late return, but i turned it in on time there wasn't an employee there to check it in even though i was there 40 minutes before they closed.Paul C.
Customer Reviews for M&H True Value
(Distribuidor de U-Haul del vecindario)
Rock Valley, IA 51247
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 7 a. m. - 5:30 p. m.
- Sáb.: 7 a. m. - 4 p. m.
- Dom.: cerrado
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Making it easier to get a trailer that isn't 120 miles away this was a 2 hour drive both ways to get a trailer. It was very inconvenient that there were no trailers in South Dakota (Sioux Falls) which is the biggest city in the state that could not leave the state, and that I had to drive all the way to Iowa to get a trailer. On a side note, the Uhaul rep in Iowa was awesome. Great customer service skills, very friendly, and helpful.AUSTYN W.
El cliente no dejó un comentario.Michael H.
Explain better what I was accepting and declining (i.e. extra insurance). No inspection was done, I had to document anything on my own and report it to the drop off location. I was also not given a drop off location, but was told to call my local U-Haul place to schedule the drop off.Michael W.
El cliente no dejó un comentario.Aaron H.
El cliente no dejó un comentario.Christopher S.
Great customer service at this location! No improvement needed!Ronald L.
El cliente no dejó un comentario.Jane V.
El cliente no dejó un comentario.CALVIN V.
El cliente no dejó un comentario.LYLE V.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.SARAH B.
Even shared home grown cucumbers.Brett J.
Super nice folks!TEDD H.
El cliente no dejó un comentario.Tony D.
Absolutely nothing. The owner of the store was a 70 year old man. Had a 60 year uhaul plaque. Efficient and easy pick up!!WILSON J.
El cliente no dejó un comentario.Royal J.
Great job! Easy to work with.BENJAMIN M.
El cliente no dejó un comentario.LINDA A.
El cliente no dejó un comentario.LARRY M.
I original when to blue earth MN they told me the auto transport would be there at 10:00. It was not, had to go to rock valley what a hassle. Cost me time and money. Do you care?Vaughn S.
The people at M&H True Value were excellent to work with!Korrie V.
El cliente no dejó un comentario.DARREN R.
El cliente no dejó un comentario.Colene J.
El cliente no dejó un comentario.Delmar V.
El cliente no dejó un comentario.Jacob K.
El cliente no dejó un comentario.MICHAEL N.
I had reserved a 20' U-haul for a move 2 months in advance to my move. 24 hours before I was to pick it up I was told that my preferred location had changed to pick it up which wasn't a problem because it was in the same city as I had requested, but then 12 hours before I was to pick it up I was told that it was unavailable and I ended up having to drive over 50 miles to a location to pick up a vehicle that I had requested. I was told I would receive my reservation fee of $50 back for the inconvenience change which I still have not received. Then once I got to the location that was 50 miles from where I needed it I was told I may not be able to pick up the vehicle because the system was down on their end event though I had prepaid for everything and the money was already spent so I had to wait an extra half hour after arriving to wait for the system to start up. While I understand that U-haul is at the mercy of where the customer who previously had the truck returns it I do not find it acceptable to have me drive an extra 100 miles total to pick up the vehicle and then still not receive my refund which was about enough to cover the gas of the vehicle. To clarify I am not complaining about the actual location of where I picked up the U-haul truck, but instead the experience as a whole.Tyler T.
The individual that I dropped the trailer off with was friendly and helpful but never checked the trailer in nor was he concerned to look the trailer over for damage and to see if all the blankets were returned. He asked twice if I had insurance on the trailer. When I said yes, he said not to worry. I left not knowing when the trailer might be checked in or if it would be checked in. I spent a half an hour on hold with National UHaul to at least get some kind of documentation or notes made that it had been returned. I did get the invoice two days later from M&H that it had been checked in with no additional charges.Michael E.
Good prices for pick up & return to same location useHOWEVER prices for only 8 hrs of use per day, gives potential to triple daily rate. I was direct & clear when I needed to pick it up & how long I needed it for & when to bring it back, & was happy to pay for it's use. But rate I was quoted times 3 per day was misleading information: that's on UHaul, not necessarily on the business.GAYLENE W.
El cliente no dejó un comentario.Ronald P.
El cliente no dejó un comentario.Tamara B.
El cliente no dejó un comentario.JONATHAN B.
El cliente no dejó un comentario.GLENDA W.
El cliente no dejó un comentario.TRACY V.
Exelente servicio muy amablesLuciano G. S.
Nothing.. everything went well and rental personnel were greatGARY F.
Keep on doing what you are doing now.BRANDT B.
El cliente no dejó un comentario.Delmar V.
El cliente no dejó un comentario.Gary A.
El cliente no dejó un comentario.DAN V.
El cliente no dejó un comentario.Barbara R.
Location is fine. I didn't like it that I had to rent for 4 days. I only needed the truck for 2 days. I would like it if I could pay for what I used it for. By returning it early the next place could rent it to another person. Why is it not a daily rental?Jason S.
El cliente no dejó un comentario.Jennifer H.
Drop off was quick and easyDIANNE M.
El cliente no dejó un comentario.Karen J.
El cliente no dejó un comentario.Lynnae B.
A rock bounced off your uhaul and broke my window. Are you going to pay for my window?Emily J.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.Marilyn N.
El cliente no dejó un comentario.Jolissa W.
El cliente no dejó un comentario.Jolissamarie W.
El cliente no dejó un comentario.shawn B.
Get rid of the guy in LeMars.Kelly K.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Douglas R.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Ralph G.
El cliente no dejó un comentario.Dan J.
El cliente no dejó un comentario.KEVIN D.
El cliente no dejó un comentario.Ashlyn E.
El cliente no dejó un comentario.david S.
El cliente no dejó un comentario.Craig M.
El cliente no dejó un comentario.Shawn M.
El cliente no dejó un comentario.Todd V.
El cliente no dejó un comentario.David F.
the guy did not say much just asked my husband to park the truck and that was itCarol B.
El cliente no dejó un comentario.Tim K.
El cliente no dejó un comentario.Jolyn R.
I was very frustrated with UHaul not this pick up location as they just did what they were told, as we called 2-3 months ahead and ordered a 26 ft truck, 2 days before pick up we were called and told we didn't get a truck as there wasn't any. I had to scramble for a long time and talk to people who know someone to get it taken care of. For a good day and a half I was in panic and very frustrated. There has to be a better system for people to order a UHaul truck as we would want to do this in the future but now wondering what company we should go to.Alecia P.
El cliente no dejó un comentario.Eric K.
El cliente no dejó un comentario.rochelle V.
El cliente no dejó un comentario.Said B.
Rock Valley's M & H True Value opened its Uhaul portion of its rental business last Friday and I was their first customer. The rental process went as expected and the low deck car trailer towed my new Jeep home without incident. Thanks so much!Paul V.