Comentarios del cliente para M&A Food Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de M&A Food Mart

Grado total:

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Tuesdae F. en

Grado:

Train the store attendee to handle the uhaul trucks, having to wait while he gets in contact with the person who handles your vital information and sending pictures of your id over their cell phones is extremely uncomfortable. Not to mention them having to run your card info over the phone. I wasted an hour there.

Alina H. en

Grado:

Tell them to work on there customer service. Speaking to people very rude

Rhamisha S. en

Grado:

This was the worst experience ever.i will never rent from this place again....

Michael S. en

Grado:

The location was in an extremely dangerous area; was verbally accosted before even reaching the building from the car. It is a large convenience store that literally doesn't even have a door--only glass to conduct business; had to be let in via a back room. THAT is how unsafe the area is. My original reservation was for a downtown Jacksonville location--how UHaul can send anyone where I had to pick up the truck and trailer is beyond me. Staff unfamiliar with the U-Haul computer system--took multiple tries to put my information in. There was a marijuana "blunt" in the ashtray of the truck, had to connect the trailer to the truck myself and the first trailer was BROKEN, and none of the reserved extras were present (furniture blankets, dolly). Cannot make this s$%t up. Horrible.

Helen S. en

Grado:

I ordered a large dolly for moving appliances and it was not there. I had to find another U-Haul location who I made my original reservation location with purpose and was sent to a location I would not have picked. The truck was dirty and smelled awful.

TIM A. en

Grado:

Rent from here alot. Harry is always helpful and open late

Larico F. en

Grado:

New location and ownership and workers

Steve H. en

Grado:

El cliente no dejó un comentario.

Randy W. en

Grado:

The customer service wasn’t bad yet the the equipment was in terrible shape

Carla L. en

Grado:

They automatically add insurance and miles to bill. I have rented many times and never encountered discrimination such as their practices

Harry P. en

Grado:

The reps english is limited & it took a ridiculous amount of time to finish up even though I completed most info prior to arrival..

Sophia S. en

Grado:

My move took longer that 6 hours and i brought it back one and a half hours late and i was charged for an extra day and a extra insurance I will find me another moving company other than uhaul because that waa wrong

eric p. en

Grado:

There was no dolly on the truck

Demond R. en

Grado:

El cliente no dejó un comentario.

hugo m. en

Grado:

If a customer makes a reservation, keep it. Don't call the customer the day before he needs it and tell him, 'sorry, we don't have the equipment you reserved a month ago'....

SHIELA D. en

Grado:

Customer service was excellent... The only improvement that could be made is faster return on your deposit monies when you pay with your credit or debit card... It should not take 72 hours to get it returned when it only took moments for you to get it.

Don R. en

Grado:

El cliente no dejó un comentario.

derrick h. en

Grado:

El cliente no dejó un comentario.

henry j. en

Grado:

Very nice and helpful

Ty E. en

Grado:

It's Moncreif Rd. Be prepared to have hobos take all your change. They are open on Sunday which is why I went with this.

Renelle S. en

Grado:

It was Horrible and I overcharged and promised a credit that I did not receive I will never go back to this location again. I am patiently waiting on a refund now I will see how this turn out

LISA A. en

Grado:

This was an awful experience - I would never go to this area again ! The manager and help was terrible.

Tabatha J. en

Grado:

El cliente no dejó un comentario.

Rodell G. en

Grado:

The guys were nice an cooperative.

Anthoney D. en

Grado:

El cliente no dejó un comentario.

joanne l. en

Grado:

El cliente no dejó un comentario.

Anthony B. en

Grado:

So we pull up to M&A Food Mart and were greeted by a gentleman drinking a Crazy Stallion malt liquor in a paper bag. He presents himself as an employee of Pipeline and directs me to the attendant behind the window. The attendant takes my information to verify the reservation and directs the gentleman with the malt liquor that everything was OK. The attendant said "if you like you can tip them." Assuming that these two guys were employees and legit, I let them hook the trailer to my SUV. Assuming they knew what they were doing, because they were presented as employees I didn't check that they attached the trailer correctly. It wasn't. Shortly after we left M&A Food Mart, we rolled over the railroad tracks and the trailer detached from the SUV. Thankfully the safety chains caught it. -- They didn't tighten the knob on the trailer neck -- They didn't install the safety chains correctly so rather than the trailer being cradled in the chains, it dropped to the ground and we drug it until we could come to a complete stop. There was no damage to the SUV or the trailer, thankfully we were on a secondary road only traveling at 25mph or so. If that had happened on a highway, the outcome could have been so much different. You need to get this location under control before they hurt or seriously injure someone.

Maurice H. en

Grado:

I requested a round trip rental trailer. Ended up getting harassed and paying 4X the rental price

Latrice M. en

Grado:

The staff was very unprofessional and was not inviting. They did not have a clear location to drop the trailor, nor did I receive my $60 refund. It was not until I checked my email when I realized your agent emailed my receipt showing they refunded $17. I called and informed your agent that I was not refunded the amount the receipt listed. The next day I picked up my refund and ask the agent why did they lie and say I was reimbursed $17, the representative yelled and said they did not lie and he would not put up with my yelling and I could contact Uhaul for my refund. I informed him that I was not yelling and he was informed by one of his collegues to calm down and reimburse my funds. This agent was certainly not a representation of your organization and should be addressed on how to conduct themselves in a professional manner.

david s. en

Grado:

Nothing

paula b. en

Grado:

El cliente no dejó un comentario.

Dominique J. en

Grado:

Too many homeless people standing around outside and people just hanging around the business outside like they are at home or sitting in their living room. This is a business and need to be treated as such

tanya d. en

Grado:

El cliente no dejó un comentario.