Customer Reviews for M&S Manufacturing Inc
(U-Haul Neighborhood Dealer)

165 reviews

225 W 11th St   Monticello, IA 52310
(Industrial Park in Monticello, Old MedPlast Building in Industrial Park)

(319) 975-7079

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(319) 975-7079

225 W 11th St
Monticello, IA 52310
(Industrial Park in Monticello, Old MedPlast Building in Industrial Park)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

make your 24/7 electronic check-in by phone more user friendly - very harrd to follow step by step

Jim Plummer 
Rating:
5.0

Customer did not leave a comment.

LYNN HALL 
Rating:
2.0

This location is hoping to get out of the U-Haul business, they are a machine shop and not an ideal drop location.

Shannon Clark 
Rating:
5.0

Customer did not leave a comment.

Joseph Hatrick 
Rating:
5.0

Mike was an amazing guy to rent from, he listened to my needs and took great care of me in a timely manner. Highly Recommend.

STEVE DAVIS 
Rating:
5.0

Customer did not leave a comment.

Joseph Hatrick 
Rating:
3.0

Dropped off on Saturday morning seeing they were reported to have open hours from 9am-12pm. It is possible they usually are, but it being closed was possibly related to an extended 4th of July weekend. In any event, we did a self drop off over our phone and the Uhaul process on the phone was pretty self explanatory. There was a large parking lot next to the office to leave the equipment. Rated in the middle seeing I didn't interact with anyone at the office.

Mark Yerges 
Rating:
3.0

This location is home to several business which made it confusing as to what we were supposed to do. It's a small town in Iowa, so it makes sense that it wouldn't be a dedicated U-Haul. We were told in Pennsylvania there would be someone here from 9-12 on Saturday, but the only man there didn't know anything about U-Haul. We did the self-checkout and are hoping for the best.

Benjamin Sanders 
Rating:
5.0

Great customer service, we were doing everything last minute and they were very helpful in getting us a truck and accommodating quick changes we made. Saved the day in making sure the rental was a smooth as possible.

Isabelle Bardessono 
Rating:
2.0

Customer did not leave a comment.

William Sharp 
Rating:
5.0

Customer did not leave a comment.

Lavern Meyne 
Rating:
5.0

Customer did not leave a comment.

Troy Hobbs 
Rating:
2.0

Find a different location.

anthony brehm 
Rating:
4.0

Customer did not leave a comment.

Scott Scheidecker 
Rating:
5.0

Customer did not leave a comment.

MIKE RICHARDS 
Rating:
5.0

Customer did not leave a comment.

DARREL SCHUELER 
Rating:
5.0

Customer did not leave a comment.

Darrel SCHUELER 
Rating:
5.0

Customer did not leave a comment.

Madyson Shady 
Rating:
5.0

I was in and out in 10 minutes. Total time.

JASON OSBORN 
Rating:
5.0

Not a thing.

Alan Curtis 
Rating:
4.0

Customer did not leave a comment.

Rick Young 
Rating:
5.0

Excellent customer service. The process was easy and stress free. I will be letting friends and family know to rent their uhaul from the location.

NICK BROKAW 
Rating:
5.0

Customer did not leave a comment.

Scott Post 
Rating:
5.0

The lady was very courteous and took care of me quickly.

JamesM Sheehan 
Rating:
4.0

Customer did not leave a comment.

kayla myers 
Rating:
5.0

Customer did not leave a comment.

Brian Bronemann 
Rating:
5.0

Customer did not leave a comment.

Amy Picray 
Rating:
5.0

Customer did not leave a comment.

Ken Schuette 
Rating:
4.0

Customer did not leave a comment.

Kelly Malone 
Rating:
4.0

After picking up wires around roll up door broke as not secures an just twisted together.

Alan Harwick 
Rating:
5.0

everything went smoothly, Mike was great help!

SUSAN STEUHM 
Rating:
4.0

Customer did not leave a comment.

Robert Baumhover 
Rating:
5.0

Customer did not leave a comment.

KEVIN WHITE 
Rating:
5.0

Customer did not leave a comment.

Eric Kienzle 
Rating:
5.0

Very helpful.

Trevor SHELLY 
Rating:
5.0

Customer did not leave a comment.

Rick Young 
Rating:
5.0

Customer did not leave a comment.

William Cummings 
Rating:
5.0

Customer did not leave a comment.

Lynn Robinson 
Rating:
2.0

As I stated before, the mobile drop off was going to charge me 41 dollars for gas when I had put gas back in. If I have to use uhaul again, I'm speaking with someone, in person, when I pick up and drop off. IF I use uhaul again.

David Nielsen 
Rating:
1.0

It was super far from the pickup location I offered and I wasn't given enough miles as a result.

Rachel Payne 
Rating:
5.0

great place, owner was super friendly, really helpful, and got me on my way trouble-free. Awesome location.

Graham Matlock 
Rating:
5.0

Customer did not leave a comment.

Ryan Ballantyne 
Rating:
5.0

Customer did not leave a comment.

Kevin Grant Merritt 
Rating:
4.0

Customer did not leave a comment.

Dennis Plattenberger 
Rating:
4.0

Customer did not leave a comment.

Harry Wood 
Rating:
3.0

Customer did not leave a comment.

Bobbi Burk 
Rating:
4.0

Customer did not leave a comment.

Stephen Carlson 
Rating:
5.0

Customer did not leave a comment.

Justin Hussey 
Rating:
5.0

Customer did not leave a comment.

Andrew Littrel 
Rating:
4.0

Customer did not leave a comment.

SHAWN KIENE 
Rating:
5.0

Customer did not leave a comment.

Allen Hubbard 
Rating:
5.0

Customer did not leave a comment.

Paxtyn Keleher 
Rating:
5.0

This team is hands-down the best!

Tyffany Jackson 
Rating:
5.0

Customer did not leave a comment.

DENISE SECRIST 
Rating:
5.0

Extremely accommodating. Great service and wanted to unsure a pleasant experience. Highly recommend this team.

Scott Busch 
Rating:
5.0

Customer did not leave a comment.

Joseph Galliano 
Rating:
5.0

Customer did not leave a comment.

Gayle Derouen 
Rating:
5.0

Customer did not leave a comment.

John R Rumfola 
Rating:
5.0

After taking the furniture to eastern Iowa, my sister and brother-in-law dropped the truck off the next day and everything worked out smoothly. GREAT and EXCELLENT service all the way around. THANK YOU!!!

Darlene Clark 
Rating:
5.0

Whitney and Mike were awesome to work with!

LARRY KNIPPER 
Rating:
5.0

Customer did not leave a comment.

WAYNE PEACH 
Rating:
5.0

Very helpful He come in on his day off and rented me a trailer I am very very thankful

CHRISTOPHER MORLEY 
Rating:
5.0

Customer did not leave a comment.

Richard Anderson 
Rating:
5.0

Customer did not leave a comment.

RODNEY LILLY 
Rating:
5.0

Customer did not leave a comment.

LARRY STEFFENSMEIER 
Rating:
5.0

Customer did not leave a comment.

DEBRA SNEDDEN 
Rating:
5.0

Customer did not leave a comment.

KELLI TOPPING 
Rating:
1.0

Get a dealer who actually wants you to have nice clean trucks my company has repeatedly been given trucks that were dirty or had a crap load wrong Not trying to be rude but come on

IRA JOHNSON 
Rating:
5.0

Excellent service, friendly staff, willing to go above and beyond

SHERYL WILLIAMS 
Rating:
5.0

We rented a 6x12 trailer in Cedar Rapids and had to drive 45 miles to Monticello to pick it up. We did get a 10% discount, but that is not enough. We we spent $30 in gas and 1.5 hours to get the trailer. Also, when I was offered the discount they would not/could not tell me where the trailer would be. I thought it would be another Cedar Rapids location… not 45 minutes away. The trailer ran well and the trip was a success. Overall U-Haul gets 3 stars.

Bob Schlueter 
Rating:
5.0

Customer did not leave a comment.

Jason Robberts 
Rating:
5.0

The Monticello location was fine, but I reserved a truck to be picked up in Dubuque, which is 35 miles away. I placed the reservation weeks in advance. I had to pay that much extra in gas to go pick up the truck and to drive the truck back to Dubuque.

DOUGLAS OLK 
Rating:
5.0

I had absolutely no problem with the location itself. I appreciated an extra day for rental, but it was quite far out of the way when my preferred pickup location was only a few blocks down the road. Last minute having to arrange a ride so I didn’t have to leave my car at the location was challenging.

ABBIE WOOTEN 
Rating:
4.0

Customer did not leave a comment.

ROGER COFFIN 
Rating:
5.0

Customer did not leave a comment.

AARON KUNDE 
Rating:
5.0

Customer did not leave a comment.

JULIE MOORE 
Rating:
5.0

This is the most professional and easy to deal with staff in my 50 years of renting trucks, trailers and other equipment. Well done!

MICHAEL MARTIN 
Rating:
5.0

This location is great! Easy to deal with. Fast and friendly.

AARON KUNDE 
Rating:
5.0

Customer did not leave a comment.

WENDY KAUDER 
Rating:
5.0

They were friendly and polite and gave me a great deal on a last minute rental just before close. Great customer service!

LESLIE STUART 
Rating:
5.0

Customer did not leave a comment.

TAMMY WILGENBUSCH 
Rating:
4.0

Excellent customer service and troubleshooting.

DARCY YEGGE 
Rating:
3.0

If someone sets up the 24/7 pickup, actually put the keys in the box to pick up so they aren't wasting hours of time waiting for you to open. Especially when you called to confirm it the day before.

JONATHAN GRAVES 
Rating:
3.0

Single employee was a bit understaffed in the morning, but it sounded like they don't usually get this much U-Haul business here. With no front desk employee, manager brought me back to his private office, which while comfy, had some political messaging. Fine if you need to pick up in that specific area, but you could do better if other locations have what you need.

Jason Cordes 
Rating:
5.0

Thank God the Monticello location called me and said the trailer was at there location. Never heard a word from the Manchester location

Ron Dzaboff 
Rating:
5.0

Customer did not leave a comment.

MARK BOND 
Rating:
5.0

Customer did not leave a comment.

STEVEN DORNBUSCH 
Rating:
4.0

Customer did not leave a comment.

Anthony Helgens 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hartman 
Rating:
5.0

everything was perfect and owner was very friendly and helpful!

KIRK UDOVICH 
Rating:
3.0

Customer did not leave a comment.

DAVID DANIEL 
Rating:
5.0

Polite

Steven Scoville 
Rating:
5.0

Customer did not leave a comment.

Terry Kuhlman 
Rating:
4.0

Customer did not leave a comment.

JOEL MCFARLANE 
Rating:
5.0

Customer did not leave a comment.

ROBERT KROHN 
Rating:
5.0

Customer did not leave a comment.

KARL WENDT 
Rating:
5.0

Customer did not leave a comment.

ANTON FOELLER 
Rating:
5.0

Customer did not leave a comment.

BRIAN MEEKS 
Rating:
3.0

my sister called ahead and advised the owner we were running an hour or so late to return the unit as the closing on our house went late, he stated they were open till 5 and he would be there, and as long as we returned it before closing no extra charge, my sister and my son were there to return the unit between 415 and 430, no one was there, it was all locked up, they tried calling, I tried calling, kept getting a voicemail, left several messages, they waited there till after 5. I finally was able to reach someone the next day, the owner, and he had left early b/c of a scheduled doctor appointment he said, the same person my sister spoke with prior to returning the unit. I was charged for a full extra day and he made it sound like he gave me a discount when he didn't.

Colleen Johnson 
Rating:
5.0

Customer did not leave a comment.

BRIAN MEEKS 
No reviews have been submitted for this location.

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