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Thomas B
Customer Reviews for M&M Small Engines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It a great place to rent uhaul
rickey JI was overcharged. I paid up front and I understand I went over the mileage. I received a text message saying I owe twenty one dollars and some change but my card was charged fifty one dollars.
Joy MMore defined U Haul Office outside would improve Customer Accessibility. Office inside Shop may intimidate some Customers. Young Man that dealt with me did a Great Job! Overall Great Experience! I appreciate them being there when I needed it.
John HPlease don't tell people that their money will be back on their credit card and y'all keep... that what make me upset. and y'all tell me that we went over our miles.I know that was a lie. talking about we went 80 some miles
Annie RNothing
Christine TGot to do what I needed to do. The only problem I had was U-Haul changed my pick up location by 30 mile, 60 round trip. This cost me an additional $35 plus gas or about $50. When I made the reservation it was two miles from my location.
David CGET THE RESERVATIONS RIGHT AND PROVIDE BETTER CUSTOMER SERVICE! THIS WAS A TERRIBLE EXPERIENCE AND I'VE BEEN TOLD IT ALL FALLS ON TRAFFIC DEPARTMENT!
Brenda BNothing he just received the key and told me I could go. All I could do was pray that he was the right person to give the key to. ???
George GExcellent service and very polite
Kevin BThe guys that work here are very friendly, and so helpful
Melena NProcess to reserve equipment online and then pickup was convenient and easy. Trailer as advertised and in good condition.
Tracee MNo
gene mSomeone was there to check my truck in and very friendly! The lot had easy access to enter and no problems whatsoever! Very prompt service!
Ronald WWell wasn’t happy that I had to drive over 45 min to pick after I explain I lived in brewton..
STACY WNot a thing. The owner of the business was very helpful and organized. Welcomed me to Alabama and answered my questions about the area. Very hospitable and highly recommend them. Thank you
Barbara BThe furniture dollies I requested were not available at the pick up location.
Josh DDo not allow M&M Small Engines to be an authorized dealer for Uhaul. They were closed during the posted business hours. Your customer service representative had to contact the owner of this place, which stated they were in the building and would be out to deliver the keys. That individual never showed up, after I waited another 45 minutes, not to mention the 30 minutes wasted on the phone with the costumer service representative attempting to resolve this issue. My card was charged for the rental which I never took possession of and was contacted by the drop off location questioning whether or not I intended to return the rental which added a charge for an extra day. The entire experience was awful.
Markquail MThe only issue I had was I was told there were 2 drop offs near my home. I drove to the first to find the business abandoned. I drove to the second drop off location on the list and they told me they are no longer dealing with uhauls. I drove so many miles and wasted so much time going out of the way before finally finding a uhaul drop off point that was still operational. Thankfully the people were helpful. But Uhaul, you need to verify your dealers and quit recommending drop off points that are no longer in business smh.
Donald RMake sure the dropoff location is still in business
Dion RMy paperwork was never looked over. The milage was not checked nor gas level. I was charged 18.00 for an overage in milage, which I don't think was over. Not a good experience. The pickup was great. The drop off was terrible, and the extra cost was surprising.
michael bWhen I returned the rental & called to check in with u-haul the phone connection was terrible....It was on Sunday and this location was not open. I have used this drop-off location before & they are great to deal with but I had to call in several times and got disconnected from U-haul several times so it made the drop off very frustrating!!! Also once a person drops the key with the contract --you don't have a contract number and that's what U-haul asked for instead of my phone number so it made check in more difficult ----Please pass that on to U-haul Agents!
Brenda BThe only thing I find wrong was the inside the cab wasn't clean
Linda WCody is excellent, super friendly, and helpful. I will recommend everybody to go to this location!
Tyreshah AGreat group of guys. Very friendly. Very helpful. Would use them again!!!
Bill LDrop box for keys was broke
Robert CNeed pick up trucks and Vans at this location and others.for more convenience
Joseph BWas raining and equipment was on muddy lot. No real storefront, but it was fine as I think it is the only U-Haul location around.
James WThe gentleman that rented it to me was very friendly.
RONALD DAir conditioner in truck did not work, truck had Two holes in the roof, after Loading the truck it rained, boxes were wet and had to be repacked, roof was temporarily repaired, so we could unload the truck, the truck also would not run over 45 miles an hour loaded. Truck needs to be retired!!! NOT A HAPPY Camper!!!! moving is stressful enough, especially when it was very hot and humid, and raining, but then have to deal with these issues made our move extremely difficult. Having to pay 39.95 a day, 99 cents a mile and the cost of fuel, for a truck that shouldn’t have been rented out!!!
wanda cM&M was fine. Unfortunately they were the back-up to my original location in Frisco City, AL. The person at this location never showed up for my pick-up. Very disappointed in the delays this caused me.
Christopher TMaintenance on the lighting on Y’all trailers needs to be checked The only thing I can get to work on this trailer was the turning signals and the running lights were not working on the side I
Mike WMade the reservation and everything was ready when I arrived.
SHARON mThe staff at this location is amazing! Got what I needed and fast! I really appreciate this!
clinon tNo check-in procedure whatsoever just drop it off and buy not very professional. That needs to be a documented drop off.
FRANK DBe able to pick up on time and have the dirt out of the back and have at least half a tank of gas in it.
Rachel JStaff was very attentive, great customer service. Would rent from here again.
Darcel D