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April B
Customer Reviews for M&M Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
quick and reliable.
Benjamin HNone
Robert NA great experience picking up the trailer from a very nice person and his lovely greeter dog!
John BThere is nothing to improve! I would recommend this place anytime, very friendly, down to earth, Maurice, told us where to put the key when he wasn't there, he even has his pal dog named Ginger, she is very friendly, part Beagle there to keep him company, it feels like home when you walk in. It is refreshing to find folks that know how to talk to customers!
Timothy CCan't think of anything
robert bGentleman at the counter was a pleasure to deal with. Very nice.
Timothy MAlways Clean and accommodating.
Lincoln VExcellent service. Will definitely visit again
James AI was charged for mileage that I did not know about not happy
Scott JVery easy to communicate with before and during equipment pick-up. Made reservation changes easy. Very friendly and helpful. Would highly recommend.
Michael INothing
Raymond BGreat communication with local dealer. Very helpful. Clean space and easy to find
Perquimans BI have used u-haul many times in the past. This is the 1st time I have ever experienced the vehicle size I reserved being swapped for a smaller one. I am a 71 yr old widow who hired outside moving help who were unable to fit my all my belongings in the smaller truck. Now I am scrambling to get the rest out by myself before the closing date on my house sale in 2 days!!! VERY POOR SERVICE and much added stress to an already highly stressful situation.
Judy PFriendly, helpful, helped get trailer off hitch,.
JAMES DVery Clean, organized, and great customer service.
Tylisha FM&M Motors has always exceeded my expectations for all my U-Haul needs! Equipment is always ready. Maurice is very attentive to the entire the process from reserving to returning the equipment. I highly recommend this location.
Paul SNo Improvements necessary! Maurice is very kind and accommodating! We will continue our rental business with his outlet!
william gThere was no attendant when we dropped off the trailer, it was not listed on the website as an option, we only learned about it after picking up our trailer.
Joana CJust dropped the truck off with no human interaction. Uploading pics of the truck was slow probably due to a poor internet connection. Had to call the helpline to ensure check-in was complete.
Douglas LUse Penske
Eric MVery convenient in location in proximity to my employer, and Maurice is always willing to go the extra mile to accommodate our requests.
Reta BMaurice is wonderful!
Reta BOn line rental was slow and cumbersome.
Joe DReturning the 15 foot box truck was very straightforward. No paperwork. Drop it off, speak with the owner of the business, and your are off. Due to weather we were two days late in returning the truck. Still, no issues.
Henry MAbsolutely nothing. The service was amazing and it felt like I was family truly exceptional experience
Taylor Cnothing at all. It was perfect. Very good service.
maurice eCheck vehicles make sure the engine don’t blow up on people! Worst experience I’ve ever had with Uhaul.
ZACKARY WBest in my experience with Uhaul!
Vijay Dthe man that helped me so was kind and helpful... he went out of his was to make the mistakes made by the other guy right,, give that man a raise!
lacy bGreat customer service.
Bracy BVery friendly, easy return.
Steven HTruck was rented for 24 hrs not per mile. I was charged per mile. Did not get the size I wanted.
Dennis RThe reservation process with UHAUL intervention is a bit much. It is preferred where you stop in and book is where you pick up the truck. Outsourcing it somewhere else is problematic. It would be better that UHAUL brings the truck to the desired location, OR do not allow customers to book where they want. However, M&M Motors did there best to accommodate my request. Even though I had to travel to Plymouth, NC to pick up two of the three trucks needed for my event.
Reta BReserved a 15 foot truck. No trucks available. Sent to Edenton, charged more for a 20 foot truck.
Marjorie FIn both locations every one went out of their way to assist us though out the process. Thank you.
Susan TGreat service
clara wVery respectful and courteous. Couldn’t have asked for a better drop off experience which was nice after my pick up experience.
mathew bThe checkin was very fast and informative and very educational. He was very kind and considerate and very helpful with questions about gas. I would highly recommend M&M. checkout took only 10 minutes.
Duane KWouldn’t change a thing.
Vincenzo LGreat people and a convenient location off a major road. If you pre register your only gonna be 10 minutes tops on both ends.
Tim RJohn in Edenton NC has the best U-haul operation I have ever seen. Friendly and thoughtful and I love his dog but he wouldn't give her up. BTW, our haul was a 1929 Fleet Model 7 Aircraft. Very much a sight going down the hi-way on the trailer I rented (wings inside the box). Couldn't have done it with any other rental company!
Don JThe scheduling department is horrible! I reserved a 26 foot truck, 3 WEEKS out and the location 15 miles from my house. 12 hours before my pick up. I was informed I would have to drive 1 HOUR and 20 MINUTES to pick up the truck. I finally was able to get some one on the phone after 5 worthless numbers and connections. I ended up having to rent a 20 foot truck to avoid driving the hour and 20 minutes. I was barely able to pack all of my belongings and we ended up having to leave @ $1000 dollars worth of belongings. Needless to Say U-haul sucks ASS!
Alan LTruck broke down. Stranded for hours. Finally forced to walk to find transportation. Had it not been for the kindness of strangers it would have taken hours in the dark to walk along a country road. We called M&M and he referred me to Uhaul emergency number. Thanks for nothing. No, I will not recommend a company which rents a moving van with 180000 miles at pickup. Of course it broke down.
James PExcellent service as always!
Vincenzo L