Comentarios del cliente para Manchester Road Citgo

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Manchester Road Citgo

Grado total:

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fran S. en

Grado:

El cliente no dejó un comentario.

Erik H. en

Grado:

They were very friendly and gave me very Buick service

anita G. en

Grado:

I really wish that the salesperson had asked me if I needed a hand truck. I assumed it was in the truck and it definitely hurt our move not having it. When in return the truck j asked him about the hand truck and he said I had to ask for it and rent it. Would have been nice if he asked me if I needed one when in rented it

Thomas B. en

Grado:

El cliente no dejó un comentario.

Jain A. en

Grado:

El cliente no dejó un comentario.

Kevin G. en

Grado:

El cliente no dejó un comentario.

Yasmine A. en

Grado:

Awesome service, thanks so much! Much simpler than I expected.

Noriza F. en

Grado:

A gentleman at this location tried to make me put more gas in the tank than the gauge was at originally. I tried to explain to him that I was finishing the reservation process on my phone and had already sent pictures to Uhaul. He claimed that he would close the reservation and I would pay for the gas anyway. I used to go to this location for my Uhauls, I won't be anymore.

Margaret C. en

Grado:

It was hard to get in touch with the person at this site who oversaw the uhaul rentals - he was only available from 8-4 and I am in class during that time. Making calls is hard. When I finally reached him to ask about a piece of wood that fell off my piano and was last seen in the cab of the truck, he yelled at me for leaving the truck unlocked. He never answered about the wood. Not great customer service at all. Also, your app for returning the truck at 1 am did not sync with my moto droid phone and I was unable to record the location - although I had just used Google Maps to get there. Reminding me to leave the truck locked was presumably an instruction that would have occurred after this section of the return in the app? When I called to speak with a uhaul representative, I was told I could easily be charged $20 for not filling in this part of the app - I don't appreciate being treated that way at 1 am when I had to be up for school the next day at 5 am. I was not reminded to lock the truck. I don't appreciate being treated this way at 1 am when it is not my fault your app didn't work with my phone.

Michael C. en

Grado:

I recommend that the receiving location be advised when the customer has a problem or significant delay that affects their move. Apparently, due to a system outage we received our uhaul 4 hours late. The receiving location called me an hour after we received it to confirm and remind us when the deadline is for returns. They should have expected an angry,/stressed customer.....

Martin G. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Did not know how to navigate the process. Sytem was slow, staff was slower. Friendly but not well versed in the proper protocol. Rental process took 30 mins at the start and 10 mins at the close. Would recommend better training at this location. Not a efficient customer experience.

Jose P. en

Grado:

I don`t know because to me the service was great

April R. en

Grado:

Great experience attendant was very pleasant and helpful. Very quick and easy process. I have used this location before always a good experience.

Chris E. en

Grado:

I had a reservation for a cargo van at 4PM. After driving an hour and a half drive I get there and they don’t have anything. A cargo van showed up at 5pm. Then it took until 6pm for them to check the van out to me. Between U-Haul and this location this has been the worst U-Haul experience I’ve ever had.

Joseph S. en

Grado:

El cliente no dejó un comentario.

NICK C. en

Grado:

El cliente no dejó un comentario.

RENNI A. en

Grado:

Primary problem - I had ordered a 10' truck and the only vehicle available was a 10' van. I had confirmed my order the day before. They had offered me no alternative; and no credit for the inconvenience.The clerks were very nice but since they were also running the convenient store and there was only one clerk, they had to deal with customers for both.

kahey S. en

Grado:

El cliente no dejó un comentario.

Amanda S. en

Grado:

We were overcharged almost $900 for erroneous extra mileage. The woman on the phone was of little help. The person in the morning said to call back in the afternoon; then the person in the afternoon said to call back in the morning. When the issue was resolved (their fault) there was no apology offered. Very poor customer service. The person who helped on the UHaul line was very nice.

kevin V. en

Grado:

Vehicle was old and in rough shape. Cab and box were not clean and arm rest was broken. Vehicle not up to typical Uhaul standards. Store personnel were fine and responsive

John G. en

Grado:

El cliente no dejó un comentario.

Gerard W. en

Grado:

I reserved 10 blankets 2 weeks in advance but there were only 6 at the location. The truck was so dirty I had to clean it before loading it. BTW, I rented a UHaul truck a month ago from a different location (Be Wise Carwash) and had a wonderful experience.

Arelis E. en

Grado:

El cliente no dejó un comentario.

Chris P. en

Grado:

Bed clean

erick C. en

Grado:

Guy had no idea what he was doing, and tried to give me an unacceptable fee.

Gary M. en

Grado:

El cliente no dejó un comentario.

Nick L. en

Grado:

Keep up the good work.

Eric W. en

Grado:

The personnel at the pickup location needs more training. It took a little over 45 minutes to pick up an open trailer.

Bill D. en

Grado:

The owner was very helpful but it took an extra 30 minutes to check in and rent trailer. They had U Haul web issues and seemed unfamiliar with problem. They made a phone call and advocated for me on my long wait and the matter was cleared up.

noe M. en

Grado:

El cliente no dejó un comentario.