Customer Reviews for Malones Garage
(U-Haul Neighborhood Dealer)

161 reviews

7730 SR 104   Oswego, NY 13126

(315) 207-3972

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 207-3972

7730 SR 104
Oswego, NY 13126

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Stop the corporate guy in Arizona from texting customers at a BAD time. I got a text about an hour after I picked up the truck telling me people at my destination needed it and asking what time I would be there to turn it in 150 miles away. That was NOT COOL. they had 3 trucks JUST like mine sitting there when I got there. I felt like they did not trust me because the person sending that text lied to me.

Carl Sperrazza 
Rating:
5.0

Customer did not leave a comment.

Sandi Alston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Scott 
Rating:
5.0

Customer did not leave a comment.

Mark Pappas 
Rating:
5.0

Customer did not leave a comment.

Cory Bezek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliet Birtle 
Rating:
5.0

Customer did not leave a comment.

Brian Finch 
Rating:
5.0

Customer did not leave a comment.

Michael Madonia 
Rating:
5.0

Fix your online and app functions! I tried to use both when returning the trailer and could not finish with either.

Karl Haselbauer 
Rating:
3.0

The truck we rented was filthy, stunk so bad i got a headache and my sinuses were a mess! It was the absolute worst vehicle we ever rented, it had 9000 miles on it but was like a junk vehicle, burn hole in the seat and it also had 3 air fresheners that didnt even have a scent so I assumed it had been there a while. Will never remt from them again

Amos Revette 
Rating:
5.0

Fast friendly service.

Willard Shay 
Rating:
5.0

Customer did not leave a comment.

JEFFERY RANSOM 
Rating:
4.0

We realize is was a new area but the mud made it pretty difficult moving in and out. Otherwise it would have been 5 star.

TOM BAKER  |  Overall Experience 
Rating:
3.0

This was not the pick-up location we made a reservation at. We had to drive over 40 minutes out of our way after already having a 4.5 hour drive from out of state. U-Haul makes no attempt to honor reservations as booked. This was our experience last time we booked U-Haul as well. If car rental companies can ensure the equipment is in the right location, U-Haul can figure it out but the customer service has been horrible every time we call to seek resolution or assistance.

Ian Weiss 
Rating:
5.0

Customer did not leave a comment.

RONALD GILMAN 
Rating:
5.0

Customer did not leave a comment.

Suzayn MacKenzie Roy 
Rating:
5.0

The gentleman who helped was fantastic. Explained everything and was a big help. I am very happy with my rental.

Terry Salmonsen 
Rating:
5.0

Customer did not leave a comment.

ANNE LAGATELLA 
Rating:
5.0

Customer did not leave a comment.

JASON KOCH 
Rating:
3.0

No one to be found. Returned my rental less than 24 hours later, arrived at drop location, some woman who was walking in said oh let me get someone, yelled in the garage and out came a gentleman who did not check in the trailer, told me oh just leave it there and they will take care of it and I will get an email receipt. We'll 2 weeks later I get my receipt, funny how no process was followed, no procedure, all cause he was to busy to run and play with his girlfriend in the back of the shop, this is so unacceptable and unprofessional. If something were to have happened to the rental because he didn't check it I would have been responsible not him, this redneck nonsense needs to stop.

Christopher Palumbo 
Rating:
4.0

Customer did not leave a comment.

Jon VonEsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Gilman 
Rating:
4.0

Preferably having equipment closer than an hour and a half drive to pick up. Or being able to provide more help getting the equipment. But that does not reflect the business we picked up from.

Marcus Hanks 
Rating:
5.0

Excellent customer service. Truck was as advertised. Easy to pick up and drop off.

Jason R WALSH 
Rating:
3.0

Customer did not leave a comment.

michael monnat 
Rating:
5.0

Customer did not leave a comment.

Justin Dickerson  |  Overall Experience 
Rating:
2.0

Along with other issues my main complaint is I filled the truck's gas tank to full after 36 miles of use. The bill came to $97.00. I know I signed an agreement to fill the tank to the level I started with. extenuating circumstances made me make this mistake. U-haul still benefits some $50 from my mistake. I just feel a good business practice would be to help the customer even though the error was my fault. Be good and rectify the problem.

Richard Chmelko 
Rating:
5.0

Customer did not leave a comment.

Ken Riester 
Rating:
5.0

Customer did not leave a comment.

Michael Montgomery 
Rating:
5.0

Nothing, our experience was exceptional

Edwin Perkins 
Rating:
2.0

Not willing to help,,, said they didn’t rent the trailer to me so call u-haul,,, will never go there again!!! As they told me I lack knowledge

JOHN FARELLA 
Rating:
5.0

Customer did not leave a comment.

Darin Jacques 
Rating:
5.0

Customer did not leave a comment.

Michael Callahan 
Rating:
5.0

Customer did not leave a comment.

Wendy McManus 
Rating:
5.0

Customer did not leave a comment.

Edward Bangari 
Rating:
4.0

Customer did not leave a comment.

Christina Wenham 
Rating:
5.0

Customer did not leave a comment.

Laurie Letarte 
Rating:
1.0

Keep appointments

Jimmy Figueroa 
Rating:
3.0

It was ok experience I’ve rented from this location before without an issue… the uhaul truck I got was a little dirty on the inside and I also have to wait till 8:45am for the uhaul cause the employee had to check in the uhauls from the weekend which is understandable however my reservation stated 8:00 AM you would think the location would close them out earlier or should not allow to set up a pick up time for earlier then 8:30 am

Jeremy Vogelsang 
Rating:
5.0

Customer did not leave a comment.

John Sullivan 
Rating:
5.0

The price per mile is outrageous

GENEFREDRICK KULP 
Rating:
5.0

Customer did not leave a comment.

WILLIAME ROBERTS 
Rating:
5.0

Great service, flexible and easy to work with. The unit was clean,secure and easy to access.

Chris McGlynn  |  Overall Experience 
Rating:
5.0

The computer system was not able to complete the reservation that I had entered 2 days before. So my reservation had to be entered as a walk-in. Because it was re-entered, I lost the $50 discount that was granted to return the rental to a nearby location. My impression is that this was not the fault of the rental location, but a problem corporate u-haul software. Both of my recent rentals had computer issues. Apparently these problems are frequent because the support person new the name of the person at the rental location based on the phone number.

PAUL SPARKS 
Rating:
1.0

Customer did not leave a comment.

Alec Suits 
Rating:
5.0

friendly and helpful personnel

CHRISTOPHER WALL 
Rating:
5.0

Thank you for everything and I hope in future we can meet again, thank you 🙏

Lyzette Berdiel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEANNIEMARIE DIGIORGIO 
Rating:
5.0

Easy to get in an out

CATHERINEN BYERS 
Rating:
4.0

Customer did not leave a comment.

Kristina Turner 
Rating:
5.0

Amazingly helpful and courteous!

CYNTHIAA HEER 
Rating:
5.0

Customer did not leave a comment.

John Hein 
Rating:
5.0

Customer did not leave a comment.

Donovan Fleer 
Rating:
5.0

Customer did not leave a comment.

Randy Crawford 
Rating:
5.0

Customer did not leave a comment.

DAVIDSCOTT BUTLER 
Rating:
5.0

Good people to work with

Patrick Deban  |  Overall Experience 
Rating:
5.0

No comment at this time.

DONALDCHARLES JR GARN 
Rating:
1.0

Customer service was beyond terrible. I have never had such problems with Uhaul and have used this company many times at several different locations. I would absolutely NOT recommend this location.

KURT PEPPER 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERJOSEP BROWN 
Rating:
5.0

Customer did not leave a comment.

HECTOR LOPEZ 
Rating:
5.0

Thank you for the consistently good service.

ERNIE TRESIDDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen Morgan 
Rating:
5.0

Customer did not leave a comment.

ALDINCHARLES HILL 
Rating:
5.0

Customer did not leave a comment.

ROBERT LADUE 
Rating:
1.0

Customer did not leave a comment.

Kathy Raney 
Rating:
4.0

Customer did not leave a comment.

SHARONJ FURLETTI 
Rating:
5.0

Customer did not leave a comment.

STEWARTL SMITH 
Rating:
5.0

Customer did not leave a comment.

Ashley Cashman 
Rating:
5.0

Customer did not leave a comment.

Patrick Deban 
Rating:
3.0

Dropped off the rental after hours and did not interact with any representatives. The lot was plowed and easy to navigate.

Adina Neuman 
Rating:
4.0

Customer did not leave a comment.

Ryan Weldin 
Rating:
5.0

Customer did not leave a comment.

Robert Glass 
Rating:
5.0

Great experience would highly recommend

DONNA KIMBRELL 
Rating:
4.0

Called to request an extension on my time for a few hours and wasn’t aware that I would be charged an extra full day out of it. Also wasn’t told up front how much you charge to fill the gas tank otherwise I would’ve stopped earlier in my day to fill. Due to COVID gas stations near me were closed by the time I was ready to return the truck.

Michael Bartlett 
Rating:
5.0

Customer did not leave a comment.

Ryan Kempston 
Rating:
3.0

There were issues with the on-line order system at pickup. I ordered online, through my U-haul account, and completed the early check-in / registration, so as to save time. The dealer couldn't pull up my order, and had to start a new order all over. This has happened at multiple U-hail location I have used.

JOHNH OBRIEN 
Rating:
5.0

Customer did not leave a comment.

JEROME PASSARELLI 
Rating:
5.0

Customer did not leave a comment.

MICHAELRICHARD DUNSMOOR 
Rating:
5.0

Customer did not leave a comment.

Lynn Engle 
Rating:
5.0

Customer did not leave a comment.

Lisa Coon 
Rating:
4.0

Customer did not leave a comment.

Kylee Teasley 
Rating:
5.0

Customer did not leave a comment.

Cheryl Fassett 
Rating:
5.0

Customer did not leave a comment.

Kathryn Pelky 
Rating:
2.0

Customer did not leave a comment.

Devin Cooper 
Rating:
5.0

Customer did not leave a comment.

Kenneth Cherchio 
Rating:
5.0

All staff was courteous and helpful

Lois Oconnor 
Rating:
5.0

Customer did not leave a comment.

Christopher Schrader 
Rating:
5.0

Friendly people, good customer service, well maintained facility, would recomend to anyone who ask.

BENJAMIN CRAMER 
Rating:
5.0

The guy there was really friendly they let me switch trailers last second and they hooked it up for me

john case 
Rating:
5.0

Customer did not leave a comment.

Todd Davis 
Rating:
5.0

You can make sure all uhual locations have their current hours on your site. I had a terrible incident all kicked of by a locations hours not being correct on the uhaul website. It was corrected at malones but not without incident. The entire thing could have been a non issue if that dealers hours were correct. The dealer in question was fulton NY Coolwaters Pool And Spa.

Guy Pollins 
Rating:
5.0

Customer did not leave a comment.

Robert Pompo 
Rating:
5.0

Customer did not leave a comment.

Jeff Lok 
Rating:
5.0

I had a great experience. NOT a thing to complain about. WAS shown where my storage shed was and truck I would be getting. Thank You. Robin Wise

Robin Wise 
Rating:
5.0

No improvement needed. They are a pleasure to work with.

Clayton Loushay 
Rating:
5.0

Customer did not leave a comment.

CINDY WILLIAMS 
Rating:
5.0

Larry always goes above and beyond to take care of our company rentals 5 stars A+++

Ron Deleonardis 
Rating:
5.0

Customer did not leave a comment.

Justin Smith 
Rating:
5.0

Keep up the good work

Aleksandra Blood 
Rating:
5.0

Everything was great and nice people

Gine Vonhaussan 
Rating:
5.0

Customer did not leave a comment.

GORDEN PROSSER 
Rating:
5.0

Customer did not leave a comment.

Clay Freeman 
Rating:
1.0

Malones Garage doesn’t understand what a contract is. More importantly they fail to understand that when they rent a vehicle (a contract) they can’t, upon a whim, demand it back to rent it to someone else....and then get ugly about it Monday May 13, 2019 I rented a pickup truck from Malones Garage, 7730 SR 104, Oswego, NY 13126. Originally I thought I’d need it for just a few days, but as soon as I realized I needed it for a longer time, I called to extend the contract to a full week (7 days), which they did and charged my credit card for the remaining days. I asked if he would send me a confirming email to which he said (not an exact quote but almost): “No we don’t do that, but I ran it through your card. It’s due back Monday at 11:00am.” I thanked him and we hung up. Monday May 20, 2019 8:13am Larry from Malones left a message that they need the truck back as soon as possible because they have other people with reservations for it. The way he was speaking felt like I’d kept the truck without permission. Monday May 20, 2019 8:43am I return the truck and am not happy about the phone message. I forget the exact order of the conversation, but these are the things Larry said to me and our brief interaction: I walk up to Larry, he recognizes me, and I explain to him that it wasn’t due back until 11:00 am. He becomes hostile and informs me that he tried to call me over the weekend but only left the one message. That other people were calling wanting to rent the truck. I told him that his scheduling problems weren’t my problems. He gets angrier and informed me that he “did me a favor renting it to me”. (!) I told him if renting it wasn’t possible then he should have said something and I would of made other arrangements. He said that it was his graduation weekend. Aah.... I said this is a business. He agreed. He said some other things including (in a pouting voice) that I can just take it and not return it until 11:00. Again I told him to just finish it up, and finally he stopped his arguing, making up excuses and did. As I left there was an older man sitting at a desk on the other side of the room. I nodded to him. He glared at me.

Elizabeth Hughes 
Rating:
4.0

Larry was accommodating and friendly.

Andrew Eschner 
Rating:
4.0

Customer did not leave a comment.

Kevin Parsons 
Rating:
5.0

Customer did not leave a comment.

Donald Pritchard 
Rating:
5.0

Customer did not leave a comment.

Ron Inginson 
Rating:
5.0

Staff at Malone very helpful and courteous.

daniel griffin 
Rating:
4.0

Had to jump the truck once I reach home. Need to make sure battery is charged.

Romain Derval 
Rating:
4.0

Helpful staff and very flexible with dates to meet my needs.

Julia Jesse  |  Overall Experience 
Rating:
5.0

They are GREAT people to do business with! They were very helpful!

Donny Alecci  |  Overall Experience 
Rating:
5.0

Excellent service

Mariana Kante  |  Overall Experience 
Rating:
1.0

After coming back to take my things out of storage my chair was ruined because it seems as though a mouse had gotten in to tge storage My chair now has holes spiders cobwebs and mouse poop over it

Semone Branch  |  Overall Experience 
Rating:
5.0

Quick and easy service.

Nicholas Fidler  |  Overall Experience 
Rating:
5.0

Very convenient, especially for college students, it's reliable, didn't have any problems and the best thing is their awesome and affordable prices.

Lilly Liang  |  Overall Experience 
Rating:
5.0

I be been using storage from Malones for 4 yrs...since my daughter attended SUNY Oswego. Always friendly and helpful.

Ron Kee  |  Overall Experience 
Rating:
4.0

We have nothing bad to say about our storage unit and this company.

Kilaha Small  |  Overall Experience 
Rating:
5.0

Malone’s is great. We rented a U-haul and a storage unit from them. They were very accommodating and friendly

Mackenzie Diebold  |  Overall Experience 
Rating:
5.0

There are lots of storage places around Oswego, but I recommend Malone's. Most of the others are unattended, they just do it "on the side," or they are unreliable. I rented from them for 3 years.

JOHN KEYTACK  |  Overall Experience 
No reviews have been submitted for this location.

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