we booked our uhaul a month ago to be picked upbin SPOKANE. we flew across three states to move our son home. Imagine iur surprise when the owner of the Malo location (3 hours NORTH, at the Canadian border) called us to let us know that Uhaul had redirected our rental OUT of Spokane. VERY unethical. In fact, we couldn't find another â€œavailableâ€ uHaul rental anywhere else except Missoula, Montana. You've lost a long time customer now.Glenn L.
Customer Reviews for Malo Store
(Distribuidor de U-Haul del vecindario)
Malo, WA 99150
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5 p. m.
- Mié.: 9 a. m. - 4 p. m.
- Jue. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- 8/5/2021 - 8/9/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Evie H.
El cliente no dejó un comentario.minna P.
El cliente no dejó un comentario.dwane F.
Super easy online reservation system. Man at the Mall store is extremely friend and accommodating. It all worked out perfectly.Amy R.
Perfect the way it is,professionable and very friendly peopleJACQUES H.
More room for the trucks and the personnel were helpful.William P.
It was nice to drop off the U-Haul truck and the husband and wife behind the counter greeted us with warm and cheery smiles. It made our day brighten. Thank you KristaKrista L.
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.Michele T.
El cliente no dejó un comentario.Kevin Y.
El cliente no dejó un comentario.Corolla H.
nothing it is very good help works very well helping youjim B.
El cliente no dejó un comentario.Shannon V.
El cliente no dejó un comentario.marlene H.
Very nice man. Made this experience a positive one!robin N.
El cliente no dejó un comentario.Jesse f P.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Richard H.
Never have a problem at this store great people and serviceJaime B.
El cliente no dejó un comentario.Eric H.
Always a pleasure.Aaron F.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.RIC G.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Cathy G.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Bill F.
Some of the best experience I have ever had at Uhaul. Service was great thank you very muchjohn R.
El cliente no dejó un comentario.steven W.
El cliente no dejó un comentario.richard T.
No complaints on either end very happy with everything.RAYMOND S.
It was Great!David K.
El cliente no dejó un comentario.BARBARA D.
The folks at this location were super friendly and helpful. Very personable.Dayna H.
We ordered for pick up in Colville. What we ended up with was a last minute drive over a mountain pass to get our uhaul. The timing was terrible and a huge inconvenience. We are very disappointed that the uhaul was not available at the location we requested and we didn't get advance notice. This was very last minute and caused extra stress to our move.Suzi F.
El cliente no dejó un comentario.William F.
El cliente no dejó un comentario.thomas S.
I LOVE THE SERVICE AND HOSPITALITY I ALWAYS RECEIVE AT THIS LOCATION. THANK YOU LEE!!Vienna L.
El cliente no dejó un comentario.cynda B.
El cliente no dejó un comentario.jay M.
El cliente no dejó un comentario.Jon C.
El cliente no dejó un comentario.HECTOR S.
I have rented from this location on multiple occasions and it is always a pleasure!RIC G.
actually have a person at the drop off location. We were charged for cleaning, when we had swept out the truck. We were also charged for 30 extra miles. Who determines the allowable mileage? The mileage from point A to point B doesn't allow for the miles from point A to loading location and unload location to point B. Both locations were in different towns from where we were moving from and to.LINDA O.
A fantastic service to have in our community. Super service. Very helpful. Great experience.RUSSELL A.
El cliente no dejó un comentario.Allan M.
El cliente no dejó un comentario.VICKI S.
El cliente no dejó un comentario.Rhonda O.
El cliente no dejó un comentario.howard C.
Friendly, fast service. Nice people with very helpful attitude. A pleasure to rent and return at the Malo Store. Wonderful we have a U-haul in our community. A valuable service.Russell A.
Fantastic customer service. Friendly personnel. Great equipment. A wonderful resource for our small community.Russell A.
Had several "break down" issues and either could not get anyone at roadside......many calls waiting on hold for up to an hour and still no answer or was told if it's safe keep driving. This is NOT an issue with Malo Store it is a call center issue.crystal J.
This location should not even be part of the uhaul chain it was horrible I was ripped off and over charged they didn't have my reservation after I drove 6 hrs for it and I will never rent from usual again and there was no one to hitch it to my truck the lady had no idea what she was doing and called some dude and paid him Ice to hitch the trailer to my truckmisty C.
Key dropped truck off. Location was closed on SundaysGarry L.
El cliente no dejó un comentario.WILLIS H.
El cliente no dejó un comentario.Connie E.
The funds on my card were "pre-authorized" holding up almost double what i expected to pay. I needed the money for moving...I was NOT ADVISED my funds would be held up for 5 days....VERY UNHAPPY & the truck was a gutless wonder...something moving that kind of weight should have the capacity to do so!JORY S.
El cliente no dejó un comentario.MARIA C.
El cliente no dejó un comentario.Ric G.
What a great thing it is to have a drop off in Malo, WA. Lee is always professional and very helpful. Love having a Uhaul in our community!Russell A.
El cliente no dejó un comentario.DAVE E.
El cliente no dejó un comentario.ROBERTA G.
The person who "Knew about U-Haul" was not there and I had to deal with someone who did not know how to do the paperwork.DAVE E.
Gentleman came out of his house to assist, even though the office was closed....great guy!Becky S.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.MARY C.
El cliente no dejó un comentario.GERALDINE J.
El cliente no dejó un comentario.Russell A.
El cliente no dejó un comentario.DIANNE F.
El cliente no dejó un comentario.JUDY M.
i cannot believe that your stores do not have a dedicated phone number to call for assistance. It is not very good service to your customers to make them wait while your own vendor is sitting on the phone waiting along with everyone else for their turn to get an answer to a question. Otherwise my experience was goodCAROL D.
The location is backed up with equipment, uhaul should consider transporting some of the equipment to other locations.Eusebie G.
Friendly efficient easy transaction. Nice truck.PAUL A.
El cliente no dejó un comentario.DAVID B.
Lee is a wonderful person to work with regarding rentals. Very helpful, friendly and courteous.Michael S.
El cliente no dejó un comentario.PAUL D.
The gentleman that runs this location is always very friendly and helpful.JULIE D.
El cliente no dejó un comentario.EMILY S.
El cliente no dejó un comentario.David H.
very good area.JIM N.
El cliente no dejó un comentario.RUSSELL A.
El cliente no dejó un comentario.KARRI S.
El cliente no dejó un comentario.PETE M.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.DARLA N.
El cliente no dejó un comentario.JIM W.
El cliente no dejó un comentario.LAURIE B.
El cliente no dejó un comentario.roland T.
excellent service . Very happy with everything .Darla N.
El cliente no dejó un comentario.Ric G.
El cliente no dejó un comentario.WANDA M.
El cliente no dejó un comentario.brian A.
Malo Store people are extremely helpful and efficient. They are to be commended for the very professional way in which they serve their area on behalf of U-Haul.NORM H.
El cliente no dejó un comentario.BLANCHE M.
El cliente no dejó un comentario.CRYSTAL H.
El cliente no dejó un comentario.RICHARD H.
El cliente no dejó un comentario.CESANNE S.
The Malo U-haul was good. They were prompt to help me when I arrived even knowing how mad I was for I was originally supposed to pick up my u-haul that I reserved three weeks earlier in Colville, WA. Instead I was called the morning before I was supposed to pick up my you haul to tell me they didn't have it and were not planning on getting it. Colville is the closest u-haul to were I live which is 45 minutes away. They then tell me I have to drive another 1.5hrs to pick the u-haul up in Malo. Needles to say don't depend on the Colville U-haul to have what you reserved.MONICA M.