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Lisa Calmes
Customer Reviews for Loco Car Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stay the course, your service was perfect
Gwendolyn ChestnutAll of the uhaul people I delt with contributed to the shit show
Tyler DavidsonEverything was great helping some can really be costly even when your on fix income but cannot beat g g , God Giving
Gary McIntoshThe truck was not clean on the inside. I was told on delivery that I will be charged a cleaning fee, so I had to clean the truck myself. Quite annoying. Poor customer service.
Madhav GangakhedkarMy truck completely broke down . The gears stop working in the middle of me loading it. I still haven’t received my refund. My experience was horrible
domonique hillPeter was amazing! Gentle soul that did an amazing job of making sure I had everything I needed to get moved into mynew place. 20/10!
Ereca JosephTruck was filthy when I picked up from the loco location. Someone left food, trash, weave, marijuana paraphernalia throughout the cab. I had to clean truck out. The worker who gave truck stated she was going to clean truck but ended up having to leave the location to deal with a separate matter. Easy pickup process and friendly staff but truck was beyond disgusting
Denzel Powellgreat customer service
fatoumata diallo'harperI have PICTURES of how the truck was giving to me . The front was FULL of trash hair food etc . The truck was also dirty. They did not offer to clean it .
lazae bowenApp check in process resulted in several glitches not uploading ID and relevant pictures of the truck. Causes delay in the check in and check out process.
Jonathan HeardIn 30 years of using Uhaul to move my furniture this was hands down my best experience ever. Let them know they are succeeding and I will be back again soon because I'm not finished moving yet. 😊
Dionne DeloneWhen I visit this location, the employees are usually not there. I. Two separate occasions, the lights were off in the building and the doors are locked although the sign shows open for business. When I arrived today around noon, the lights were off, the sign shows open, the doors were locked and no one answered the doorbell. I call the phone number and a young lady answered sounding like she had been asleep. When I questioned her about being open she abruptly answered me and hung up the phone while I was talking to her. Someone finally unlocked I went inside and she was very unfriendly and abrupt when I asked questions. You should either hire more mature staff or hire young people who can work effectively without supervision. If it wasn’t for the fact that this location is very close to my home, I would not return.
ROSE STEWARTImmediately she walked up registered who I was and that’s it easiest transaction I’ve encountered Ty loco great clean quiet and quick
Briana AdamsI got charged for gas when I put gas back into before I turned it in.
Angel GermilusCustomer service was awesome!!
Krista HarrisonThe young lady that helped me was very pleasant, everything went smoothly my hats off to her. Definitely come back to this location to rent.
Douglas FurlowCharge me for gas and I put where I got it
Terrell ArnoldI gave an average rating because I order for the truck to be returned at another location but they said I couldn't on the day of reservation. That was a major inconvenience but the truck was in great condition.
CLIVE LEAHINGThe person was new and required assistance to complete the rental agreement. I loved that she admitted it and called for help. The person on her line walked her through the process. I appreciated that! If you don’t know ask someone as opposed to doing it anyway and messing up.
CYNTHIA REEDERWhy does it take 3 to 5 business day for my refund. I still haven't received my 100 refund yet and I rented the truck on the 1st of September and returned it before time on the 2nd.
tajsha prevoI found a few live roaches in the back of the truck...
WENDY FLEMINGEverything went smooth, simple and staff was so polite. Thank you!
RASHELE RIVERSI was very pleased with the convenience and the Agent, Peter. He gave prompt and excellent service. BRAVO
DELORES HARMONThey company did an excellent job of getting me what I needed in a timely manner and the return process was just as great! I highly recommend them. The young lady and gentleman their were very nice and professional. I really enjoyed working with them.
Karimah Abdul-HaleemI made a reservation at 3185 Camp Creek Parkway Loco Car rental. I got there to find out my reservation had been switched to another location which was unacceptable. The agent on duty was very helpful with me and other customers she was helping. While waiting another vehicle became available and I was able to get it and proceed with my activities. She had a wonderful disposition and she treated her customers with great care and respect. Thank you for having such a beautiful individual working for you. She's the BEST 👌
TERRY MCRAEGet more help at the location it was only one person working and it was packed
Sierra LuchienThe representative was great and accommodating. I experienced an issue the evening before and she was able to rectify the issue the following morning.
Rashad BennettCustomer service rep was very professional courteous and friendly. She made the process easy and accommodating
Marlon Patterson SrCharged me for something that I did not get or use
Stephanie SmithJust keep giving great customer service. The agent on duty was amazing help!!!!!!!
reginald adamsStaff was so friendly thank youuu
Helena HailuEasy pick up and friendly staff
Latika SimsExcellent service. Very helpful.
Derec ObyWill not return to this location
Yusuf RainesCustomer service was Excellent, The lady exceeded all expectations. The van wasn’t clean. Change oil light on. Right blinkers not working. The breaks was squeaking. Low air in tires on. Overall the points go to customer service and the location.
Kirt LamarCustomer Service Manager couldn’t pull up application had to wait too long and I made a reservation early that morning and lady was in concerned never coming to this location again ever
Connie LaceyMay sure the young lady that was on duty today remain there with the great attitude she displayed today.
SHIRLEY ECHOLSCharged my card again for three more days after I turned the truck the same day I picked it up. Never again will I rent from a third party location!!!!
Marneshia BassThe truck maybe a bit old . It got the job done.
Aquelia JenkinsGood customer service and support
Roney NealGabby have excellent customer service skills
Winston PhinazeeThe lady who’s help me was very nice and amazing she was there Thursday evening just beautiful
Wanda TurnerStaff was so friendly and competent. Drop and pick up were also seamless. The truck was perfect!
Todd LindstromI did not like doing everything online.
Lucy LavoulleThe customer service was outstanding and the Owner took care of a major problem of turning into a disaster. Thank you Thank you...
VONCIEL OFFORDExceptional customer service from start to finish.
DONnITA HARRISMake sure trucks are available at the time requested.
Tomita MinceyVery polite, helpful and informative
leslie whiteNothing…Keep up the great work, very welcoming!
Adriane Myers