Customer Reviews for Loco Car Rental LLC
(U-Haul Neighborhood Dealer)

173 reviews

3185 Camp Creek Pkwy   East Point, GA 30344

(404) 348-0614

Office Hours

  • Mon-Tue: 8 am–4:30 pm
  • Wed: 8:30 am–6:30 pm
  • Thur-Fri: 8 am–6:30 pm
  • Sat-Sun: 9 am–5 pm
Special Operating Hours
  • 3/28/2024: 8:00 am - 9:00 pm
  • 3/29/2024: 8:00 am - 9:00 pm
  • 3/30/2024: 9:00 am - 9:00 pm
  • 3/31/2024: 9:00 am - 9:00 pm
  • 4/1/2024: 8:00 am - 9:00 pm
  • 4/2/2024: 8:00 am - 9:00 pm
  • 4/3/2024: 8:00 am - 9:00 pm
  • 4/4/2024: 8:00 am - 9:00 pm
  • 4/5/2024: 8:00 am - 9:00 pm
  • 4/6/2024: 9:00 am - 9:00 pm
  • 4/7/2024: 9:00 am - 9:00 pm
  • 4/8/2024: 8:00 am - 9:00 pm
  • 4/9/2024: 8:00 am - 9:00 pm
  • 4/10/2024: 8:00 am - 9:00 pm
  • 4/11/2024: 8:00 am - 9:00 pm
  • 4/12/2024: 8:00 am - 9:00 pm

Show All Hours

Services at this Location:

Contact Us

(404) 348-0614

3185 Camp Creek Pkwy
East Point, GA 30344

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–4:30 pm
  • Wed: 8:30 am–6:30 pm
  • Thur-Fri: 8 am–6:30 pm
  • Sat-Sun: 9 am–5 pm
Special Operating Hours
  • 3/28/2024: 8:00 am - 9:00 pm
  • 3/29/2024: 8:00 am - 9:00 pm
  • 3/30/2024: 9:00 am - 9:00 pm
  • 3/31/2024: 9:00 am - 9:00 pm
  • 4/1/2024: 8:00 am - 9:00 pm
  • 4/2/2024: 8:00 am - 9:00 pm
  • 4/3/2024: 8:00 am - 9:00 pm
  • 4/4/2024: 8:00 am - 9:00 pm
  • 4/5/2024: 8:00 am - 9:00 pm
  • 4/6/2024: 9:00 am - 9:00 pm
  • 4/7/2024: 9:00 am - 9:00 pm
  • 4/8/2024: 8:00 am - 9:00 pm
  • 4/9/2024: 8:00 am - 9:00 pm
  • 4/10/2024: 8:00 am - 9:00 pm
  • 4/11/2024: 8:00 am - 9:00 pm
  • 4/12/2024: 8:00 am - 9:00 pm

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Lisa Calmes 
Rating:
5.0

Stay the course, your service was perfect

Gwendolyn Chestnut 
Rating:
1.0

All of the uhaul people I delt with contributed to the shit show

Tyler Davidson 
Rating:
4.0

Customer did not leave a comment.

April Knott 
Rating:
4.0

Everything was great helping some can really be costly even when your on fix income but cannot beat g g , God Giving

Gary McIntosh 
Rating:
3.0

The truck was not clean on the inside. I was told on delivery that I will be charged a cleaning fee, so I had to clean the truck myself. Quite annoying. Poor customer service.

Madhav Gangakhedkar 
Rating:
1.0

My truck completely broke down . The gears stop working in the middle of me loading it. I still haven’t received my refund. My experience was horrible

domonique hill 
Rating:
5.0

Peter was amazing! Gentle soul that did an amazing job of making sure I had everything I needed to get moved into mynew place. 20/10!

Ereca Joseph 
Rating:
5.0

Customer did not leave a comment.

linda young 
Rating:
2.0

Truck was filthy when I picked up from the loco location. Someone left food, trash, weave, marijuana paraphernalia throughout the cab. I had to clean truck out. The worker who gave truck stated she was going to clean truck but ended up having to leave the location to deal with a separate matter. Easy pickup process and friendly staff but truck was beyond disgusting

Denzel Powell 
Rating:
5.0

great customer service

fatoumata diallo'harper 
Rating:
1.0

I have PICTURES of how the truck was giving to me . The front was FULL of trash hair food etc . The truck was also dirty. They did not offer to clean it .

lazae bowen 
Rating:
5.0

App check in process resulted in several glitches not uploading ID and relevant pictures of the truck. Causes delay in the check in and check out process.

Jonathan Heard 
Rating:
5.0

Customer did not leave a comment.

ANTHONY TURNER 
Rating:
5.0

Customer did not leave a comment.

Ayllexus Herring 
Rating:
3.0

Customer did not leave a comment.

Kimberly Robinson 
Rating:
5.0

Customer did not leave a comment.

DESHAWN ELI 
Rating:
5.0

In 30 years of using Uhaul to move my furniture this was hands down my best experience ever. Let them know they are succeeding and I will be back again soon because I'm not finished moving yet. 😊

Dionne Delone 
Rating:
2.0

When I visit this location, the employees are usually not there. I. Two separate occasions, the lights were off in the building and the doors are locked although the sign shows open for business. When I arrived today around noon, the lights were off, the sign shows open, the doors were locked and no one answered the doorbell. I call the phone number and a young lady answered sounding like she had been asleep. When I questioned her about being open she abruptly answered me and hung up the phone while I was talking to her. Someone finally unlocked I went inside and she was very unfriendly and abrupt when I asked questions. You should either hire more mature staff or hire young people who can work effectively without supervision. If it wasn’t for the fact that this location is very close to my home, I would not return.

ROSE STEWART 
Rating:
2.0

Customer did not leave a comment.

charlene bonner 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LEFTWICH 
Rating:
5.0

Immediately she walked up registered who I was and that’s it easiest transaction I’ve encountered Ty loco great clean quiet and quick

Briana Adams 
Rating:
2.0

I got charged for gas when I put gas back into before I turned it in.

Angel Germilus 
Rating:
5.0

Customer did not leave a comment.

tajia glen 
Rating:
5.0

Customer service was awesome!!

Krista Harrison 
Rating:
5.0

The young lady that helped me was very pleasant, everything went smoothly my hats off to her. Definitely come back to this location to rent.

Douglas Furlow 
Rating:
2.0

Charge me for gas and I put where I got it

Terrell Arnold 
Rating:
3.0

I gave an average rating because I order for the truck to be returned at another location but they said I couldn't on the day of reservation. That was a major inconvenience but the truck was in great condition.

CLIVE LEAHING 
Rating:
5.0

The person was new and required assistance to complete the rental agreement. I loved that she admitted it and called for help. The person on her line walked her through the process. I appreciated that! If you don’t know ask someone as opposed to doing it anyway and messing up.

CYNTHIA REEDER 
Rating:
4.0

Why does it take 3 to 5 business day for my refund. I still haven't received my 100 refund yet and I rented the truck on the 1st of September and returned it before time on the 2nd.

tajsha prevo 
Rating:
5.0

I found a few live roaches in the back of the truck...

WENDY FLEMING 
Rating:
5.0

Customer did not leave a comment.

LEANDRA BROWN 
Rating:
5.0

Everything went smooth, simple and staff was so polite. Thank you!

RASHELE RIVERS 
Rating:
5.0

Customer did not leave a comment.

Kendra Johnson 
Rating:
5.0

I was very pleased with the convenience and the Agent, Peter. He gave prompt and excellent service. BRAVO

DELORES HARMON 
Rating:
5.0

Customer did not leave a comment.

Omarious Fann 
Rating:
5.0

They company did an excellent job of getting me what I needed in a timely manner and the return process was just as great! I highly recommend them. The young lady and gentleman their were very nice and professional. I really enjoyed working with them.

Karimah Abdul-Haleem 
Rating:
5.0

Customer did not leave a comment.

Leesa Agent-Postell 
Rating:
5.0

Customer did not leave a comment.

Clarence Robinson 
Rating:
5.0

I made a reservation at 3185 Camp Creek Parkway Loco Car rental. I got there to find out my reservation had been switched to another location which was unacceptable. The agent on duty was very helpful with me and other customers she was helping. While waiting another vehicle became available and I was able to get it and proceed with my activities. She had a wonderful disposition and she treated her customers with great care and respect. Thank you for having such a beautiful individual working for you. She's the BEST 👌

TERRY MCRAE 
Rating:
1.0

Get more help at the location it was only one person working and it was packed

Sierra Luchien 
Rating:
5.0

Customer did not leave a comment.

John Brooks 
Rating:
1.0

Customer did not leave a comment.

Cristy Williams 
Rating:
5.0

Customer did not leave a comment.

Matarr Touray 
Rating:
5.0

Customer did not leave a comment.

Kim Buckley 
Rating:
4.0

The representative was great and accommodating. I experienced an issue the evening before and she was able to rectify the issue the following morning.

Rashad Bennett 
Rating:
4.0

Customer did not leave a comment.

KALEY SMITH 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY COLLINS 
Rating:
5.0

Customer did not leave a comment.

Treana Armstrong 
Rating:
5.0

Customer did not leave a comment.

James Bond 
Rating:
5.0

Customer did not leave a comment.

Tamaya Meadows 
Rating:
5.0

Customer did not leave a comment.

Anthony INWEH 
Rating:
5.0

Customer service rep was very professional courteous and friendly. She made the process easy and accommodating

Marlon Patterson Sr 
Rating:
5.0

Customer did not leave a comment.

Norma johnson 
Rating:
3.0

Charged me for something that I did not get or use

Stephanie Smith 
Rating:
5.0

Customer did not leave a comment.

Dana Tucker Davis 
Rating:
5.0

Just keep giving great customer service. The agent on duty was amazing help!!!!!!!

reginald adams 
Rating:
5.0

Staff was so friendly thank youuu

Helena Hailu 
Rating:
5.0

Easy pick up and friendly staff

Latika Sims 
Rating:
4.0

Customer did not leave a comment.

Brenda Burton 
Rating:
5.0

Excellent service. Very helpful.

Derec Oby 
Rating:
2.0

Will not return to this location

Yusuf Raines 
Rating:
4.0

Customer service was Excellent, The lady exceeded all expectations. The van wasn’t clean. Change oil light on. Right blinkers not working. The breaks was squeaking. Low air in tires on. Overall the points go to customer service and the location.

Kirt Lamar 
Rating:
5.0

Customer did not leave a comment.

felica fairell 
Rating:
1.0

Customer Service Manager couldn’t pull up application had to wait too long and I made a reservation early that morning and lady was in concerned never coming to this location again ever

Connie Lacey 
Rating:
4.0

May sure the young lady that was on duty today remain there with the great attitude she displayed today.

SHIRLEY ECHOLS 
Rating:
5.0

Customer did not leave a comment.

Deontrea Campbell 
Rating:
5.0

Customer did not leave a comment.

Abbas Hussain 
Rating:
1.0

Customer did not leave a comment.

Gerard Miller 
Rating:
1.0

Charged my card again for three more days after I turned the truck the same day I picked it up. Never again will I rent from a third party location!!!!

Marneshia Bass 
Rating:
5.0

Customer did not leave a comment.

Stephanie Stanford 
Rating:
3.0

Customer did not leave a comment.

Ebony Harris 
Rating:
5.0

Customer did not leave a comment.

Monay Fletcher 
Rating:
3.0

Customer did not leave a comment.

Dreax Thomas 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Wells 
Rating:
5.0

The truck maybe a bit old . It got the job done.

Aquelia Jenkins 
Rating:
5.0

Customer did not leave a comment.

JADE BROOKS 
Rating:
4.0

Customer did not leave a comment.

Tara Clark 
Rating:
4.0

Good customer service and support

Roney Neal 
Rating:
5.0

Customer did not leave a comment.

Lydaja Harrison 
Rating:
5.0

Gabby have excellent customer service skills

Winston Phinazee 
Rating:
5.0

The lady who’s help me was very nice and amazing she was there Thursday evening just beautiful

Wanda Turner 
Rating:
5.0

Staff was so friendly and competent. Drop and pick up were also seamless. The truck was perfect!

Todd Lindstrom 
Rating:
5.0

Customer did not leave a comment.

Earl Williams 
Rating:
4.0

I did not like doing everything online.

Lucy Lavoulle 
Rating:
5.0

The customer service was outstanding and the Owner took care of a major problem of turning into a disaster. Thank you Thank you...

VONCIEL OFFORD 
Rating:
5.0

Exceptional customer service from start to finish.

DONnITA HARRIS 
Rating:
5.0

Customer did not leave a comment.

Gregory Battle 
Rating:
5.0

Customer did not leave a comment.

QUINCY HENDERSON 
Rating:
2.0

Customer did not leave a comment.

TAYLOR JACKSON 
Rating:
4.0

Customer did not leave a comment.

ERINN THOMAS 
Rating:
1.0

Customer did not leave a comment.

Tyrik Slade 
Rating:
5.0

Customer did not leave a comment.

Geniva Sylvain 
Rating:
3.0

Make sure trucks are available at the time requested.

Tomita Mincey 
Rating:
5.0

Very polite, helpful and informative

leslie white 
Rating:
5.0

Customer did not leave a comment.

Darron Padilla 
Rating:
5.0

Nothing…Keep up the great work, very welcoming!

Adriane Myers 
Rating:
3.0

Customer did not leave a comment.

Jayla Bloom 
Rating:
3.0

Customer did not leave a comment.

Zacara Foster 
Rating:
4.0

Customer did not leave a comment.

Cindi Ogden 
No reviews have been submitted for this location.

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