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Aliana L.
Customer Reviews for Majestic Mobility
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I was given the wrong address for pick-up by Uhaul. This caused my move to be delayed which was a huge inconvenience. I contacted uhaul by phone for assistance which was not helpful.. The gentleman at this location called me given I had checked in via phone and had not picked up my truck. He provided me with the correct pick up location. He was very pleasant and accommodating. I've always used Uhaul in the past, however after this experience I will use a different company in the future.
SABRINA N.Both facilities I picked up and dropped off at were very helpful and professional. I am frustrated with the lack of communication from the representative over the phone that I spoke with. He quoted me at $108 (truck plus dolly with no insurance) but the place I picked up from had me at $150 (I'm guessing truck, dolly, insurance). I ended up going with it, but I just didn't like that that was added without my consent. Also, I was told that I could drop off the truck at any location, but when I went to the one closest to me, they told me I didn't have a reservation with them. They ended up taking it in, but again, the communication between the company and the customer could be a lot better.
COURTNEY B.Stay open until 6pm...or change info about business hours. So customers won't feel rushed
LAWANDA B.The gentleman that helped us was very knowledgeable and very friendly. His friendliness went above and beyond and it was nice to see customer service in its best form! Great Job!!
Treresa D.The online rental process was TERRIBLE. After it failed, I spent over an hour on hold or being passed between UHaul Customer Service without warning or any pass-off. Three times, I had to start over with UHaul representatives. When Majestic Mobility opened, Charles quickly took care of the issue and had me on my way. I would absolutely go back there. I would NOT use the online service again.
Clay D.Customer service was the best I have ever had with uhaul. He was quick and had a sense of humor.
Michael W.Thie location didn't have the truck cleaned nor did they have bit just a little bit of gas in the truck. They did not have the appliance dollie I needed and I had to pick that up at another location. Waste of my time. The place only had that one truck. They obviously contracted with uhaul to make extra money. I do not want to recommend them to others.
CARLA D.Very helpful. Great customer service.
Fredrick C.Very professional, good communication and fair.
Trina F.Superior Service. If I ever need to rent a Uhaul again I always will use this location. Number 1 Location in my book
Billy S.Prompt and professional, drop-off completed in minutes.
richard S.The location is hard to find and very small, but the personal was very helpful and nice.
Shante A.Not a thing
Roberto T.This place was the best i have ever used. I have rented a lot of moving trucks and dealt with lots of unpleasant employees, these guys were actually a joy to work with. I cancelled a reservation at Gillespie that morning because of poor customer service. I'm glad i did, i found my new go to.
William H.The appliance dolly I rented had a faulty wheel that kept coming off.
Demika D.The cab constantly smelled of cigarette smoke and one of the tire tie down straps on the tow dolly didn't work. After 18 hours of packing/loading the truck, my wife and I spent another two hours trying to get the tire strap to work. Since it wouldn't work, I used two of my own ratchet straps, which kept coming loose while on the freeway and we had to fix two more times. The equipment needs to be checked in between each rental! I would appreciate a partial refund for the time spent and injuries received due to Uhaul's unserviceable equipment.
Andrew G.Your service was outstanding. Thanks
Richard J.I will NEVER rent a uhaul agian. Your Customer service is a joke!!! Then it's blamed on the dealers. Not only did I have to drive an hour to pick one up. Then was told where I was to drop it. Then No one was there. Called spoke to a not so nice Missy who told me she emailed me. Who the heck is moving and checking email. Asked to be called or texted!! Then had to drive. Another 15 miles to a different place, to drop truck cause,if it wasn't checked in I was responsible for it . Never asked for 2 day rental which was told that what I had. I will be call i g agian when I return back to PGH want copies of all conversations especially with your reservtmanager Bill and CS person Cody I think was his name! Dealers are fine Uhaul is Terrible!!!
Coleen L.Its all straight. No complaints.
John B.Charles was absolutely amazing! Knowledgeable, polite and professional- he did a fantastic job and is an excellent ambassador for U-Haul! Would HIGHLY recommend this facility again!!
David L.The gentleman who set up my rental was great.
frieda K.Paul with Majestic Mobility was awesome.
christa P.I am not sure what I can recommend for Paul stayed in contact with me until I reached my destination. He did an excellent job and I will recommend anyone to utilize his services in Fayetteville, N.C.
Steven C.The staff at Majestic is knowledgeable, courteous, and willing to go the extra mile. Definitely the best Uhaul dealer I have used.
Victor H.Very helpful with pick up time
Amanda A.Very kind and efficient! Also love the location, it was very close to our house.
TIM P.Need to have updated computers
spencer D.This is the first time my husband and i rent a truck here and it was an excellent experience the service was a super A+ they treated me so well i rented a nother truck 2 day later and also schedule a nother rental for next week i am super satisfied with the professionalism and the service i will always rent here and will definitely recommend them to everyone i know. Overall i am extremely satisfied with their service. A++++ thank you
Benitez O.Extremely helpful. Made all the necessary arrangements for me to pickup my equipment in another state. Great folks to work with. I highly recommend....
DIEGO S.I had an excellent experience picking up the trailer. The personnel were knowledgable and courteous. They offered good tips for my trip.
Al S.