Customer Reviews for Mainway Service Center
(U-Haul Neighborhood Dealer)

334 reviews

235 Washington St   Claremont, NH 03743
(Rt 11 & 103)

(603) 543-0565

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 543-0565

235 Washington St
Claremont, NH 03743
(Rt 11 & 103)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The sign on the door (small piece of cardboard with "open at 9 am" in sharpie) said the office opened at 9. I waited until 930 and still no one showed up. The inside looked completely disorganized and cluttered. No one answered the phone when we called a little after 9am. Luckily we found the key drop slot in the door and we're keeping our fingers crossed that the return process goes through online. Definitely would not recommend. If you need to drop off equipment in the area, I would recommend either Granite State Automotive or the Uhaul in Newport NH.

jennifer young 
Rating:
1.0

Roger from main way auto in Claremont NH. Charged my card for someone else's use. They charged us $350. Because it came back as. 200+ miles So to the next customer. I recommend not going to mainway. They will use your card for someone else's rental they drive for free and u will pay for it.

robert merrill 
Rating:
4.0

Everything was just fine. Easy to find key drop off and a large enough lot to be able to safely park the truck without having to worry to much about other vehicles, definitely a huge plus if the person driving the truck is not too seasoned driving larger vehicles.

ANTHONY DEPERRIO 
Rating:
2.0

No lights on the parking lot, the handle that rolled the window up and down fell off the first day so I had to open my door at tolls. And once loaded, the front wheels off the truck leaned in at an alarming angle. Just happy the truck made it.

Samuel Guinan-Nyhart 
Rating:
5.0

Nothing

Errol Letman 
Rating:
5.0

Customer did not leave a comment.

Gayle Bates 
Rating:
5.0

Customer did not leave a comment.

Kelly Burgess 
Rating:
5.0

Friendly, fast, reliable

Michel Guite 
Rating:
3.0

It’s not the location that sucks it’s that you took a 200 dollar supposed deposit and I was also charged 58 dollars by the garage so $258 total to rent a truck from 10:30 am to 3:30 pm an filled the gas tank which cost me another $60 dollars because I thought I was supposed to ? I need some money back asap

Michael Perkins 
Rating:
5.0

Customer did not leave a comment.

Devin Kwedor 
Rating:
5.0

Customer did not leave a comment.

Laurie Crelan 
Rating:
5.0

Roger was friendly and helpful. There was a line when I went to return the vehicle and Roger noted that I was waiting and asked if I would just like a call with the final cost. I agreed immediately and went on my way happy. He followed up with the invoice the next day. A very good experience overall.

Andrew Johnson 
Rating:
1.0

In addition to the extraordinarily poor service at the drop off, there is an unexplained uHaul charge to my account for $83. I would like an explanation of refund.

Joseph LaFlam 
Rating:
5.0

I prefer to use this location because the owner is an awesome guy

MATTHEW PETERSON 
Rating:
5.0

Roger is fantastic. Makes sure you're comfortable and that the side mirrors are adjusted for you before you drive off. The trucks are old (and 14' instead of true 15' - the main part of the bed is just shy of 12' long), but they are well-maintained and work great. Have used twice and will again.

Deane Somerville 
Rating:
5.0

Customer did not leave a comment.

dee-ann bell 
Rating:
4.0

Picking up the vehicle with a mobile device sounds like a convenient option. I needed the van for a while and wanted to make sure I had enough time, especially since most places in my area are closed on the weekend. I reserved for one location, and when I arrived, I couldn't get to the pick up section online. When you reserve, the site doesn't say you have to download the app. But when you pick it up, that's really the only way to do it, which is a little more than 'have a mobile phone'. When I finally got the app downloaded in a low cell service area, it said I was in the wrong location. My reservation changed from 958 John Stark Highway in Newport, NH, to 235 Washington Street in Claremont, NH. Thankfully they're only five miles apart, but after 20 minutes struggling with the online access, I was running short on time and patience. I went to the second site and started the pick up process. Loading my information into the app took forever. This app is SLOW. The vehicle itself was great. Clean, roomy, etc. When I returned it, I ran into similar app issues. The app wouldn't bring up my location. I was sitting there for over 30 minutes waiting and the location was supposed to be closed. Luckily for me, there was an older gentleman there puttering around, and he took the keys, said don't worry, everything will be fine, you're all set. He was lovely. I don't know what I would have done if he hadn't been there. If you're going to market this as an easy way to pick up and drop off the vehicle, make sure the app works. It's horrible.

Vanessa Junkins 
Rating:
3.0

Customer did not leave a comment.

Megan Moretti 
Rating:
4.0

Customer did not leave a comment.

Megan Moretti 
Rating:
5.0

Roger is the best !!! 5 star Hometown down the road not so much. Improve: Give Roger more trucks !!!

dana Fletcher 
Rating:
5.0

The drop off process was much easier! We needed the truck for an extra day or so and he was very helpful to switch the reservation. He was very apologetic for the experience at the other place even though it didn't involve him. We will be going back to them for work on our personal vehicles. Both gentlemen were very helpful and nice to talk to.

Alyson Carpeno 
Rating:
4.0

Make ur online rental more user friendly and not require 2 or 3 phone numbers also explain why user need more information for online rental after you put in driver license bc ur on site to get uhaul and it ask for passport Home lease agreement Employer that uhaul can contact right then Or whatever the 4th thing was It's unreasonable to expect some to have or want to give that information out just to rent a truck for 10 hours that u have to pay almost a dollar a mile for plus rental fee

Robin ann Tarantino 
Rating:
5.0

Customer did not leave a comment.

phyllis gilbert 
Rating:
5.0

Customer did not leave a comment.

James Salisbury 
Rating:
5.0

Customer did not leave a comment.

Manuel Balderas 
Rating:
5.0

Great location with nice people. Renting was super easy and the UHaul was perfect.

Steven Wright 
Rating:
5.0

Customer did not leave a comment.

Kristin Tutela 
Rating:
5.0

Customer did not leave a comment.

Laurie Carr 
Rating:
5.0

Roger is amazing and helpful and was great with communication!

Kristin Faria 
Rating:
3.0

Customer did not leave a comment.

Laurence Butterfield 
Rating:
5.0

Customer did not leave a comment.

Diane Hill 
Rating:
5.0

Customer did not leave a comment.

shawn cannizzaro 
Rating:
3.0

Customer did not leave a comment.

Dan Bashaw 
Rating:
1.0

Well, first of all, I came to pick up the truck and waited for 15 minutes after the agreed time and well, nobody came because the place was closed, so we had to talk to customer service, who gave us away not for long, but actually the lady who took care of us Because of the flame, he also behaved very badly, because that was my fault, because I had not looked closely at the application, that it was closed, when in reality the application was the one that gave me gives the option that and finally in the The receipt said that it had 3/8 of gasoline when in reality it only had 1/2 and for the last thing the cargo box was really filthy just like the collection office

Daniel Ayala Murillo 
Rating:
4.0

Customer did not leave a comment.

LouAnn Madrid 
Rating:
3.0

It was a bit of a drive (45 mins) wish a closer location accepted returns of vehicles.

Jacquelyn cone 
Rating:
4.0

Customer did not leave a comment.

William Keay 
Rating:
5.0

They were closed when I returned the truck so I didn’t interact with anyone at the store.

Dennis Murphy 
Rating:
2.0

Small dealer, but it usually has a few different sizes to choose from.

Rebecca Bugbee 
Rating:
5.0

Customer did not leave a comment.

Rachel Sawyer 
Rating:
3.0

Owner was very nice. Make picking up rental, via phone easier.

Barry Gulick 
Rating:
3.0

Customer did not leave a comment.

Kelly Neff 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SHIELDS 
Rating:
3.0

Make sure cabin is cleaner and doesn’t smell like an ashtray.

Samantha Markin 
Rating:
1.0

The location was perfectly fine, the only thing is this was not where I originally reserved my uhaul and had to drive 1 hour to get to this place

David Perez Maldonado Garz 
Rating:
5.0

Customer did not leave a comment.

John Barry 
Rating:
5.0

Customer did not leave a comment.

sonya Mastersen 
Rating:
3.0

Customer did not leave a comment.

Miranda Thibedau  
Rating:
5.0

Customer did not leave a comment.

golden shears 
Rating:
4.0

Customer did not leave a comment.

Errol Letman 
Rating:
5.0

It's all good.

A Fritz Carlson 
Rating:
5.0

Customer did not leave a comment.

Danielle Zemlicka 
Rating:
5.0

It is all good. Roger is vary friendly and personable. Nice guy. Very easy to speak with. Thumbs up for his establishment. Best Regards, A. Fritz Carlson

AFritz Carlson 
Rating:
5.0

Roger the gentleman who owns the shop is kind, funny and a very hard worker. He's awesome

shawn cannizzaro 
Rating:
1.0

Customer did not leave a comment.

Ronald Whiting 
Rating:
4.0

U-Haul was nice and clean. Ran great. However, when picking it up I was given the wrong key to a different U-Haul. Did not notice this until a little ways down the road. Had to turn back to get correct key and U-Haul.

Matthew Blanchard 
Rating:
4.0

Roger was an awesome help with everything, but the physical location leaves a lot to be desired.

Richard Marriotti 
Rating:
2.0

I left more gas than I started with and you didn't reimburse me

Michael Nieters 
Rating:
2.0

Customer did not leave a comment.

Anthony Wojcik 
Rating:
5.0

Customer did not leave a comment.

Nathan Lucas 
Rating:
5.0

Customer did not leave a comment.

Mike George 
Rating:
3.0

Customer did not leave a comment.

BRANDONMICHAEL WILCOX 
Rating:
5.0

Easy easy easy - very happy with the rental!

Jonathan Paquette 
Rating:
4.0

Customer did not leave a comment.

Jane Hayes 
Rating:
5.0

Have more equipment available....It is nearly impossible to reserve or even find the unit needed.locally..I had to add 40 miles to my expense and rent a truck when only a trailer was needed...

William Dame 
Rating:
2.0

Customer did not leave a comment.

John Reed 
Rating:
3.0

Customer did not leave a comment.

Uriah Wallace 
Rating:
4.0

Customer did not leave a comment.

Joseph Montgomery 
Rating:
3.0

Customer did not leave a comment.

dave Matthews 
Rating:
3.0

Customer did not leave a comment.

Patricia Pratt 
Rating:
1.0

Owner was not very personable. Seemed irritated most of the time. The business itself was SWELTERING hot, and dark. A creepy, nasty place.

Elizabeth Laymon 
Rating:
3.0

Was small, the older guy at the desk had trouble getting the registration completed. So we were there longer than we had hoped the truck we got was fine. Had a check engine light on those shortly end of the trip. But got your destinations no problem. The regional supervisor, Jeff, helped us out, and he was great!

Jeffrey T Reisert 
Rating:
5.0

Customer did not leave a comment.

David Barthelette 
Rating:
5.0

Excellent service!

Wayne Croteau 
Rating:
5.0

Customer did not leave a comment.

Tsz Ho Fu 
Rating:
5.0

Nothing. Roger at the Mainway Service Center was very helpful.

William Lienhard 
Rating:
5.0

Help with loading and unloading 😀

james MOSER 
Rating:
2.0

We were very upset we had to move with a giant truck when we rented a 15' one. It was nearly impossible to drive to our location because it was so windy and mountainous. At the end of the day a 15' truck should've been secured for us as promised when booked.

Hunter Knox 
Rating:
4.0

Customer did not leave a comment.

micheal friend 
Rating:
5.0

Customer did not leave a comment.

Dana Fletcher 
Rating:
4.0

The customer service and friendliness was outstanding. I thoroughly enjoyed doing business here.

david peterman 
Rating:
1.0

Customer did not leave a comment.

Eric Wilson 
Rating:
5.0

great servtce

Andy Hofmann 
Rating:
1.0

Customer did not leave a comment.

KAMILLA LANGLOIS 
Rating:
5.0

Regarding Website, when I reserved on line I was not clear where to resevee for over 24 hours?

Peter Jones 
Rating:
3.0

I needed a trailer but none available for a 50 mile radius. Van that I rented was costly to me.

PHILIP LESSER 
Rating:
4.0

Make it easier to access online checkout.

HANK A CLARK 
Rating:
3.0

Customer did not leave a comment.

Wendell Shepard 
Rating:
5.0

Customer did not leave a comment.

Susan Dansereau 
Rating:
5.0

Customer did not leave a comment.

Logan Kenney 
Rating:
5.0

Roger A+

Dana Fletcher 
Rating:
5.0

Customer did not leave a comment.

Rachel Nelson 
Rating:
3.0

Customer did not leave a comment.

Todd Girard 
Rating:
5.0

Roger was great, helpful and a pleasure to deal with!

Donald Nelinson 
Rating:
3.0

Make the check out process better.. Make the mobile version user-friendly. What a nightmare. Overall okay though..

Jennifer Caouette 
Rating:
3.0

Customer did not leave a comment.

Matthew Collins 
Rating:
5.0

Customer did not leave a comment.

FRED MOODY 
Rating:
5.0

Nothing to improve here. Location was closed when I arrived. Key drop off spot well marked. Easy spot drop off for 26' truck

Michele Roy 
Rating:
5.0

The gentleman at the desk was wonderfully helpful- made the whole moving experience so much more pleasant.

brenna corrigan 
Rating:
2.0

Customer did not leave a comment.

Sultana Khan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top