Comentarios de los clientes para Mainstreet Consignment

Clarity on whether parking a personal vehicle on premises is allowed during the rental period

Well everything was ready for me the gentleman I believe his name was Kevin was very professional when I called very helpful so I'd say to the next customer it's a convenient place to go with no hassles

1. The customer before us took the key with them so we had to wait 45+ minutes 2. Gas was not as full as manager reported so we got charged $10 when we dropped it off fuller than when we picked it up. We were so tired of waiting that we just jumped in and left vs. pointing it out. Manager should have done better at recording upon drop off!

Truck was dirty inside. Agent said” I'll clean any thing you want. I feel the truck should have been cleaned before I rented.

We tried to do mobile pickup of a van in North Portland. When we got there, we went through the whole pickup process, but the key for the van wasn't in the lockbox. I then waited for probably 15 minutes on the phone to speak with customer service. Once I was able to speak to someone, she let us know that there were no other vans available at that location, but got us set up with a different van in Vancouver. The pickup process went smoothly once we were in Vancouver, but it was frustrating to try to get a van closer to our house and have the keys to it just not be there. Drop off after we used the van was easy and straightforward.

Smooth, easy and accommodating. Very positive experience

I'd provide more helpful feedback if you didn't post it publicly automatically.

Nice people worked hard for me on Sunday.

Inside of windshield not clean

Keep up the great work!

Make sure the person knows what he's talking about and be more up to date on Custer satisfaction. Also have a clean truck ready not a filthy one so I can't see any damages to report.

Great staff at this consignment shop/uhaul location. Very personal and attentive since it's a small operation! Lovely people

N/A

Friendly people. Easy to deal with.

The rental location was great. However the van had a very very strong cigarette smell. Most likely the customer prior smoked a lot in the van. It was quite strong.

This place will not only try to rip you off but commits fraud. Went to pick up a prepaid dolly and the guy tried to charge us again saying the payment did not go thru. Showed him it had and the account had been debited. Rented us a dolly with a broken strap so we were stuck waiting on roadside assistance. Delayed the long trip by 5 hrs. A day after we returned the dolly the location tried to recharge the card, luckily we got an alert from the bank and were able to stop the transaction. Please avoid at all costs.

The lot is hard to get in and out of

Nothing to improve. Bill was very efficient and handled the transaction very pleasantly even when it was a last minute need on my part.

Over all it's a good location.

Bill was great and very helpful. This is now my new spot for Uhaul!

The owner tried to RIP us off after we returned the truck the same day we rented it; he demanded $260 after I paid in full!! Go anywhere but here!! SUCKS!!!

the transaction was smooth and efficient . thanks

Maybe it is just the way the van is, but I gave rented it twice and come to learn that the passenger rear sliding door can be difficult to close all the way. You really have to slam it.

Good experience, fast & efficient

The owner lied to me and he told me he's not gonna charge me those extra stuff and when I return the box truck he charged me a price I don't like it the worst U-Haul ever I rent a lot of vehicles before from your house and they were really nice and I understand and work with you this people they don't like to work with people they are assholes I will never rent from there again and I will never send anybody there they are liars

The staff was professional and extremely helpful. The staff was knowledgeable and experienced working with u haul moving. I would highly recommend this location.

Was given inaccurate info and ended up being overcharged because of it. Nothing could be done by either office and because of it I'm out an extra $60

No lift truck as I requested.

This location was very helpful as they rescued me from a different location that was unable to provide the services they promised at the very last minute. Thank God this location was willing to stay open and save my skin. They were very accommodating.

The folks managing this U-Haul location are very helpful and kind. They helped me trouble shoot my reservation and I super appreciate them. All of my problems were caused by the app/online reservation process It is very unclear how to obtain the code to the key lock box in the app/online. Thankfully these actual humans were there to sort things out.

Everything worked out pretty well for me; however, there was only one very cordial and able employee (Kevin). I was lucky that I was the only customer at the time I needed help. When I came back, just a few hours later, folks were backed up. Kevin (?) was still handling the pressure, and really quite well. Prior to coming to that locale, I'd stopped at the Hwy.99 store, waited in line for 20 minutes, even with multiple employees, only to be told they did NOT have a 10-ft. truck like I needed. They said that they would oblige my request that they call down & reserve said unit at Kevin's Mainstreet Consignment location, but hadn't done so by the time I got there some 20 minutes later.

Kevin went out of his way to be accommodating and helpful. I was on a tight schedule with people waiting to help with the move. Your 24/7 app is cumbersome and it made the rental process very frustrating. I needed assistance and no one answers the phone or responds to chat. It's a horrible replacement for good customer service. Good thing Kevin was there or I would have gone elsewhere.

Always a pleasurable experience at Main Street Consignment. Janice did an outstanding job! Keep up the good work!

Fast easy transaction. Pleasurable U-Haul agent was flexible to our needs. Second U-Haul rental within one week or so, but from different states and locations. This rental was very smooth and I did not have to wait too long for assistance. Would use this location again.

I am disabled and it was difficult to get around.

Provide access to trailer storage area from street address rather than driving around back through a gravel road and grassy storage area.

This is right around the corner from us. We never used til yesterday. They simply got it done quickly with no BS

a couple things.. The interior front window was not cleaned well and made it hard to see out when driving into the sun. The rest was very clean. Also, the transmission seems to be slipping and should be serviced But as far as customer service... EXCELLENT!

This was the 3rd time the app did not work and was much worse than just walking into rental office. The lockbox where key was located did not work and myself, nor property owner could retrieve the key. The man called U-Haul and I could hear the woman on the phone speak poorly to him, which was extremely uncalled for. Until recently, I've always had great customer service. However, these last three events were quite appalling. I'm completely unsure I will actually use U-Haul again after these experiences.

Nice enough guy who helped me but was not knowledgeable about return policy and gave me incorrect info and documentation which made my return problematic and wasted my time.

I told the young lady the truck barely had any oil in it, she assured me (I'm a mechanic with decades of experience) that I didn't know how to properly check the oil. U Haul was and will continue to be my last choice in rentals, I trust this comment will result in ZERO improvement in the notoriously crappy maintenance of these trucks.

The process was quick and friendly. This location especially has a comfortable easygoing setup and there was no line or wait. I can't think of any way to improve the experience.

Easy drop off

April was so beyond helpful to me. I was in a very rough time in my life and still am and she made me feel like family and took care of everything I could possibly need. I would recommend April to any one in the Vancouver Washington area. I am so thankful for her kindness and generosity.

A fine experience, I did not check equipment, so I can not say. I did have prompt and professional service by an area U haul rep Kyle.

I almost fell in love

They open at 10:30 am on weekdays. U haul app stopped working or frezzed. Couldn't returned truck on time. As a result uhaul charged me $100 more.

Vary nice people to do business with.

Not fair to pick a location well away from places near to our home that, contrary to your claim, did have trucks. Also the truck was too basic, no radio, no possible Bluetooth for phone handsfree to my wife. you

Honestly all I've ever wanted is to make a uhaul reservation and show up to find that the uhaul I reserved actually exists and is in fact there for me to pick up. How is it that reserving a vehicle with you has never actually worked?

Great service. Very fun and friendly folks!

This was our second time renting from Mainstreet consignment. Very informative and friendly customer service! We will definitely go back the next time we need a U haul. Lisa and JP

When I arrived at the location I entered and heard a lady yelling as well as a few guys, I said I am here to rent the truck I was then prompted by the female to go the other direction because "those nasty guys just farted" I waited for her to finish my contract to sign when she turned to me and said 'this is where I get real with you, I am going to tell you how it is if you lose my key its a $100.00, do not damage or scratch my truck, do not bring it back dirty or I will charge you and if the gas isn't where you found it I will charge you. This was the worst experience I have had with Uhaul and in all honesty, had I not needed it right then I would have taken my business somewhere else. I understand the rules as I have rented before and I know they need to to be explained but I don't feel it needed to be so assertive.

Originally spoke with an associate about booking a van but was told to get a 10' truck instead, and that it would be the same price. When the truck was picked up, the per mileage rate was price was almost double. The associate at pickup was rude, at best, about this discrepancy. After drop off, I was charged for cleaning, with claims that it smelled like garbage. This truck was only used to move a new mattress from factory to home. This charge was reversed after speaking over the phone, but have concerns that other renters could get taken advantage of.

I liked the online version dispatching with my android.

Super convenient location and very nice staff to help me.