Comentarios del cliente para Mainstreet Consignment
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Mainstreet Consignment
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Vickie T. en
The staff was professional and extremely helpful. The staff was knowledgeable and experienced working with u haul moving. I would highly recommend this location.
Karter L. en
Was given inaccurate info and ended up being overcharged because of it. Nothing could be done by either office and because of it I'm out an extra $60
Darrin S. en
No lift truck as I requested.
eric S. en
This location was very helpful as they rescued me from a different location that was unable to provide the services they promised at the very last minute. Thank God this location was willing to stay open and save my skin. They were very accommodating.
matt J. en
The folks managing this U-Haul location are very helpful and kind. They helped me trouble shoot my reservation and I super appreciate them. All of my problems were caused by the app/online reservation process It is very unclear how to obtain the code to the key lock box in the app/online. Thankfully these actual humans were there to sort things out.
Rod S. en
Everything worked out pretty well for me; however, there was only one very cordial and able employee (Kevin). I was lucky that I was the only customer at the time I needed help. When I came back, just a few hours later, folks were backed up. Kevin (?) was still handling the pressure, and really quite well. Prior to coming to that locale, I'd stopped at the Hwy.99 store, waited in line for 20 minutes, even with multiple employees, only to be told they did NOT have a 10-ft. truck like I needed. They said that they would oblige my request that they call down & reserve said unit at Kevin's Mainstreet Consignment location, but hadn't done so by the time I got there some 20 minutes later.
todd H. en
Kevin went out of his way to be accommodating and helpful. I was on a tight schedule with people waiting to help with the move. Your 24/7 app is cumbersome and it made the rental process very frustrating. I needed assistance and no one answers the phone or responds to chat. It's a horrible replacement for good customer service. Good thing Kevin was there or I would have gone elsewhere.
Brian M. en
Always a pleasurable experience at Main Street Consignment. Janice did an outstanding job! Keep up the good work!
Eric M. en
Fast easy transaction. Pleasurable U-Haul agent was flexible to our needs. Second U-Haul rental within one week or so, but from different states and locations. This rental was very smooth and I did not have to wait too long for assistance. Would use this location again.
pamela R. en
I am disabled and it was difficult to get around.
Jeffrey B. en
Provide access to trailer storage area from street address rather than driving around back through a gravel road and grassy storage area.
mark S. en
This is right around the corner from us. We never used til yesterday. They simply got it done quickly with no BS
Teresa L. en
a couple things.. The interior front window was not cleaned well and made it hard to see out when driving into the sun. The rest was very clean. Also, the transmission seems to be slipping and should be serviced But as far as customer service... EXCELLENT!
Lauren A. en
This was the 3rd time the app did not work and was much worse than just walking into rental office. The lockbox where key was located did not work and myself, nor property owner could retrieve the key. The man called U-Haul and I could hear the woman on the phone speak poorly to him, which was extremely uncalled for. Until recently, I’ve always had great customer service. However, these last three events were quite appalling. I’m completely unsure I will actually use U-Haul again after these experiences.
Adam C. en
Nice enough guy who helped me but was not knowledgeable about return policy and gave me incorrect info and documentation which made my return problematic and wasted my time.
Tad T. en
I told the young lady the truck barely had any oil in it, she assured me (I'm a mechanic with decades of experience) that I didn't know how to properly check the oil. U Haul was and will continue to be my last choice in rentals, I trust this comment will result in ZERO improvement in the notoriously crappy maintenance of these trucks.
Miki M. en
The process was quick and friendly. This location especially has a comfortable easygoing setup and there was no line or wait. I can't think of any way to improve the experience.
Raymond E. en
Easy drop off
Zach P. en
April was so beyond helpful to me. I was in a very rough time in my life and still am and she made me feel like family and took care of everything I could possibly need. I would recommend April to any one in the Vancouver Washington area. I am so thankful for her kindness and generosity.