Comentarios del cliente para Mainstreet Consignment
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Mainstreet Consignment
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Zachary B. en
Maybe it is just the way the van is, but I gave rented it twice and come to learn that the passenger rear sliding door can be difficult to close all the way. You really have to slam it.
Herman C. en
Good experience, fast & efficient
BALACEANU R. en
The owner lied to me and he told me he’s not gonna charge me those extra stuff and when I return the box truck he charged me a price I don’t like it the worst U-Haul ever I rent a lot of vehicles before from your house and they were really nice and I understand and work with you this people they don’t like to work with people they are assholes I will never rent from there again and I will never send anybody there they are liars
Vickie T. en
The staff was professional and extremely helpful. The staff was knowledgeable and experienced working with u haul moving. I would highly recommend this location.
Karter L. en
Was given inaccurate info and ended up being overcharged because of it. Nothing could be done by either office and because of it I'm out an extra $60
Darrin S. en
No lift truck as I requested.
eric S. en
This location was very helpful as they rescued me from a different location that was unable to provide the services they promised at the very last minute. Thank God this location was willing to stay open and save my skin. They were very accommodating.
matt J. en
The folks managing this U-Haul location are very helpful and kind. They helped me trouble shoot my reservation and I super appreciate them. All of my problems were caused by the app/online reservation process It is very unclear how to obtain the code to the key lock box in the app/online. Thankfully these actual humans were there to sort things out.
Rod S. en
Everything worked out pretty well for me; however, there was only one very cordial and able employee (Kevin). I was lucky that I was the only customer at the time I needed help. When I came back, just a few hours later, folks were backed up. Kevin (?) was still handling the pressure, and really quite well. Prior to coming to that locale, I'd stopped at the Hwy.99 store, waited in line for 20 minutes, even with multiple employees, only to be told they did NOT have a 10-ft. truck like I needed. They said that they would oblige my request that they call down & reserve said unit at Kevin's Mainstreet Consignment location, but hadn't done so by the time I got there some 20 minutes later.
todd H. en
Kevin went out of his way to be accommodating and helpful. I was on a tight schedule with people waiting to help with the move. Your 24/7 app is cumbersome and it made the rental process very frustrating. I needed assistance and no one answers the phone or responds to chat. It's a horrible replacement for good customer service. Good thing Kevin was there or I would have gone elsewhere.
Brian M. en
Always a pleasurable experience at Main Street Consignment. Janice did an outstanding job! Keep up the good work!
Eric M. en
Fast easy transaction. Pleasurable U-Haul agent was flexible to our needs. Second U-Haul rental within one week or so, but from different states and locations. This rental was very smooth and I did not have to wait too long for assistance. Would use this location again.
pamela R. en
I am disabled and it was difficult to get around.
Jeffrey B. en
Provide access to trailer storage area from street address rather than driving around back through a gravel road and grassy storage area.
mark S. en
This is right around the corner from us. We never used til yesterday. They simply got it done quickly with no BS
Teresa L. en
a couple things.. The interior front window was not cleaned well and made it hard to see out when driving into the sun. The rest was very clean. Also, the transmission seems to be slipping and should be serviced But as far as customer service... EXCELLENT!
Lauren A. en
This was the 3rd time the app did not work and was much worse than just walking into rental office. The lockbox where key was located did not work and myself, nor property owner could retrieve the key. The man called U-Haul and I could hear the woman on the phone speak poorly to him, which was extremely uncalled for. Until recently, I’ve always had great customer service. However, these last three events were quite appalling. I’m completely unsure I will actually use U-Haul again after these experiences.
Adam C. en
Nice enough guy who helped me but was not knowledgeable about return policy and gave me incorrect info and documentation which made my return problematic and wasted my time.
Tad T. en
I told the young lady the truck barely had any oil in it, she assured me (I'm a mechanic with decades of experience) that I didn't know how to properly check the oil. U Haul was and will continue to be my last choice in rentals, I trust this comment will result in ZERO improvement in the notoriously crappy maintenance of these trucks.
Miki M. en
The process was quick and friendly. This location especially has a comfortable easygoing setup and there was no line or wait. I can't think of any way to improve the experience.
Raymond E. en
Easy drop off
Zach P. en
April was so beyond helpful to me. I was in a very rough time in my life and still am and she made me feel like family and took care of everything I could possibly need. I would recommend April to any one in the Vancouver Washington area. I am so thankful for her kindness and generosity.
Carrie W. en
A fine experience, I did not check equipment, so I can not say. I did have prompt and professional service by an area U haul rep Kyle.
Brandon H. en
I almost fell in love
Robet A. en
They open at 10:30 am on weekdays. U haul app stopped working or frezzed. Couldn't returned truck on time. As a result uhaul charged me $100 more.
John E. en
Vary nice people to do business with.
Robert J. en
Not fair to pick a location well away from places near to our home that, contrary to your claim, did have trucks. Also the truck was too basic, no radio, no possible Bluetooth for phone handsfree to my wife. you
Courtney N. en
Honestly all I’ve ever wanted is to make a uhaul reservation and show up to find that the uhaul I reserved actually exists and is in fact there for me to pick up. How is it that reserving a vehicle with you has never actually worked?
linda M. en
Great service. Very fun and friendly folks!
LISA P. en
This was our second time renting from Mainstreet consignment. Very informative and friendly customer service! We will definitely go back the next time we need a U haul. Lisa and JP
rebecca W. en
When I arrived at the location I entered and heard a lady yelling as well as a few guys, I said I am here to rent the truck I was then prompted by the female to go the other direction because "those nasty guys just farted" I waited for her to finish my contract to sign when she turned to me and said 'this is where I get real with you, I am going to tell you how it is if you lose my key its a $100.00, do not damage or scratch my truck, do not bring it back dirty or I will charge you and if the gas isn't where you found it I will charge you. This was the worst experience I have had with Uhaul and in all honesty, had I not needed it right then I would have taken my business somewhere else. I understand the rules as I have rented before and I know they need to to be explained but I don't feel it needed to be so assertive.
BRAD F. en
Originally spoke with an associate about booking a van but was told to get a 10’ truck instead, and that it would be the same price. When the truck was picked up, the per mileage rate was price was almost double. The associate at pickup was rude, at best, about this discrepancy. After drop off, I was charged for cleaning, with claims that it smelled like garbage. This truck was only used to move a new mattress from factory to home. This charge was reversed after speaking over the phone, but have concerns that other renters could get taken advantage of.
Mark W. en
I liked the online version dispatching with my android.
kate S. en
Super convenient location and very nice staff to help me.
Madison S. en
The poor man I checked the U-haul back into struggled a bit. But the woman I talked with originally and checked it out from was very nice and helpful! Thank you for that!
Tammy K. en
I love having this location so close to home with a good neighbor vibe! Easy in, easy out!
James A. en
Attendant very helpful
Judith S. en
It was great!
Craig S. en
When we dropped off the truck after hours, there was someone lurking around the equipment. We didn’t feel comfortable leaving dolly we rented in the back of the truck for fear that it would go missing and we would be blamed.
LISA P. en
Angela was very friendly, efficient and helpful. This was our first time renting from Mainstreet Consignment and we will be back!
Quintin M. en
Charged me more than 4 gallon in gas when I have receipts and pictures to prove it was returned with the exact amount I rented the truck with.
Bob L. en
Excellent Service from start to finish. Really enjoy working with this Uhaul location - both for location and for customer service.
Marilyn L. en
I absolutely loved working with both men who run this location along with their consignment shop. They could not have been more helpful and genuinely gracious in accommodating what I needed. I would highly recommend this location. Thank you so much
linda M. en
Very friendly, attentive and very helpful.
Tammy K. en
Nothing! Location is close to my house, very convenient! I like ordering online, show up and pick up. Super simple and quick!
Terry S. en
I was not told, prior to renting, that IF I accepted U-haul's calculated number of days, I would NOT be reimbursed for days not used. However if I chose the length of days and didn't use them all, I WOULD be reimbursed. Also, I was not informed that I had the privilege of one free months rent in storage. I paid for my storage and it would have been nice to have had that month's rent for no charge. Also, the person who helped us was very impersonable, avoided face to face contact. When I asked him if I would be reimbursed for the day I didn't use he said he had no idea and no way of checking it and then left us.
Karen Y. en
The gentleman that checked us in was courteous and very helpful.
MARY R. en
WORKED PERFECTLY FOR US
Mikayla H. en
Super friendly! Made my drop off after a long day enjoyable!
Tracy W. en
Keith was really nice and helpful.
Donald B. en
Make sure the trailer is clean
Cydney S. en
Perfect. This is by far and away the best experience I’ve ever had at U-Haul. Keith was fabulous. Efficient, professional, friendly.
Kathleen S. en
The service I received was excellent. This gentleman was a pleasure to work with.
Doniel F. en
I received multiple voice mail, text and email solicitations to transport a trailer in a state other than where I picked up or was set to drop off. It was very concerning and unprofessional. It appears haul shared my RSVP details with another state location.